getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated IT Ticketing Systems Software with Customizable reporting - Page 3

Last updated: June 2026

1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

122 software options

ALVAO Service Desk logo

AI-powered ITSM solution designed for Microsoft 365

learn more
ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

Read more about ALVAO Service Desk

Users also considered
Accelo logo

Move from operational chaos to profitable growth.

learn more
Accelo's AI-powered PSA unifies pipeline, projects, resources, and financials — turning real-time data into forward-looking decisions.

Read more about Accelo

Users also considered
Contact Boss logo

CRM database management tool for managing contacts

learn more
Contact Boss is a database management solution designed to help small to midsize retail businesses, non-profits, & entrepreneurs manage contact details & customer communication. The legacy data support functionality lets users upload & merge existing databases, as well as detect duplicate entries.

Read more about Contact Boss

Users also considered
InfoFlo logo

HIPAA compaliant case management software

learn more
HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price!

Seamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools.

Read more about InfoFlo

Users also considered
AtemisCloud logo

Full Business Management SaaS for service companies

learn more
AtemisCloud is an advanced Business Management SaaS platform with features covering customer management, marketing, HR, back office, administration, projects, and finance. Used in 60 countries by 1500 corporations and SNE for the last 23 years.

Read more about AtemisCloud

Users also considered
Answerbase logo

Meet your customers’ and company's information needs

learn more
Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services.

Read more about Answerbase

Users also considered
OTRS logo

Helpdesk software for customer service management teams

learn more
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

Read more about OTRS

Users also considered
LogicBox logo

Custom-built business management software.

learn more
Custom business management software that simplifies. One simple system to incorporate all facets of your workflows, from account management to invoicing to payment processing. Best of all, because Logicbox builds a system specifically for you, choose only the modules you need, with no bloatware.

Read more about LogicBox

Users also considered
ServiceTonic logo

ServiceTonic targets small and medium size enterprises

learn more
ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered
C2CRM logo

Affordable, Robust & Easy to Use CRM

learn more
C2CRM streamlines sales process by providing real-time information on leads, prospects and customers. It helps improve marketing efforts by tracking which marketing initiatives work and which ones do not. while streamlining the customer service by providing comprehensive customer information.

Read more about C2CRM

Users also considered
Apptivo logo

CRM solution for managing customer accounts

learn more
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Helprace logo

All-in-one customer service solution

learn more
Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application

Read more about Helprace

Users also considered
ProBusinessTools logo

Online service management software with mobile app support

learn more
ProBusinessTools service management software for streamlining processes including customer sales, scheduling, dispatch, inventory, recurring billing and more

Read more about ProBusinessTools

Users also considered
Tikit by Cireson logo

Tikit by Cireson - AI-based service desk solution

learn more
Tikit is a Microsoft Teams-native ITSM platform designed to integrate with the Microsoft Cloud ecosystem. The platform enables organizations to create, update, resolve, and track tickets directly within Teams, allowing support agents to convert any Teams message into a ticket with a right-click.

Read more about Tikit by Cireson

Users also considered
ServiceWise logo

Web based help desk management software

learn more
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

Read more about ServiceWise

Users also considered
Freshsuccess logo

Data-driven customer success management software

learn more
Freshsuccess is a cloud-based customer success management solution designed to assist customer success teams in managing customers, preventing churn, and increasing account expansion. The platform offers a range of features including workflow management, and customer intelligence & health scoring.

Read more about Freshsuccess

Users also considered
RADAR CRM logo

The full workflow lifecycle CRM at a small business price.

learn more
RADAR CRM is an affordable, full workflow lifecycle (from lead to invoice management) platform, which is fully automated and heavily customizable to your unique processes.

Read more about RADAR CRM

Users also considered
HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

learn more
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

learn more
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Read more about ManageEngine ServiceDesk Plus

Users also considered
VIZOR IT Asset Management logo

ITIL Certified IT Service and Asset Management Solution

learn more
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

Read more about VIZOR IT Asset Management

Users also considered
White Fluffy Cloud logo

The World's Simplest Contact Management CRM

learn more
White Fluffy Cloud is a CRM designed for small businesses, departments and teams. It offers services such as customer database, group calendaring, email/SMS marketing, direct mail automation, file storage, task management, automated work flow, VoIP telecom technology, e-Sign and more in one place.

Read more about White Fluffy Cloud

Users also considered
Helpdesk 365 logo

SharePoint IT Ticketing System for Microsoft 365

learn more
Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

Read more about Helpdesk 365

Users also considered
Everest logo

Customer complaint management and quality assurance software

learn more
Everest is a tailorable, scalable, multi-industry complaint management and quality assurance solution for businesses to track, manage & resolve customer issues

Read more about Everest

Users also considered
BoldDesk logo

Customer Service Software, Help Desk Software.

learn more
BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Read more about BoldDesk

Users also considered
Oracle Service logo

Web, Social & Contact Center

learn more
Oracle Service is an enterprise-scale suite of customer service and contact center software to improve the customer experience across all channels. Oracle Service is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services.

Read more about Oracle Service

Users also considered