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LiveHelpNow Logo

LiveHelpNow

4.6
(73)

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Help desk and live chat solution for customer service

(7)

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LiveHelpNow Pricing, Features, Reviews and Alternatives

LiveHelpNow FAQs

Q. What type of pricing plans does LiveHelpNow offer?

LiveHelpNow has the following pricing plans:
Starting from: $21.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of LiveHelpNow?

LiveHelpNow has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does LiveHelpNow support?

LiveHelpNow supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), English, French, German, Hindi, Portuguese, Russian, Spanish


Q. Does LiveHelpNow support mobile devices?

LiveHelpNow supports the following devices:
Android, iPad, iPhone


Q. Does LiveHelpNow offer an API?

Yes, LiveHelpNow has an API available for use.


Q. What other apps does LiveHelpNow integrate with?

LiveHelpNow integrates with the following applications:
Capsule, Constant Contact, Drupal, Adobe Commerce, Zoho CRM, Insightly, Microsoft Azure, PrestaShop, ClinchPad, Pipedrive, Zoom, Pipeline CRM, Agile CRM, Microsoft Teams, WordPress, Zoom Phone, Freshdesk, Twitter/X, Nutshell, Salesforce Sales Cloud, Zoho CRM Plus, Slack, GetResponse, Meta for Business, Mailchimp, Joomla, HubSpot CRM, Join.Me, JangoMail, Zendesk Suite


Q. What level of support does LiveHelpNow offer?

LiveHelpNow offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Phone Support, Email/Help Desk, FAQs/Forum

LiveHelpNow product overview

Price starts from

21

/user

Per month

What is LiveHelpNow?

LiveHelpNow is a live chat, help desk and customer support solution that offers all the typical features of a help desk app, plus more. The live chat features of the application give users insight into customer behavior and intent, with real-time visitor monitoring, individual customer information feeds and social media insights.

Key benefits of using LiveHelpNow

  • Eventing API: A customizable API that lets users subscribe and receive specific customer data that has been defined.

  • Visitor Triggers: Notify agents in real-time when customers perform certain actions such as completing forms. Send out custom chat invitations and automate custom scripts for presenting special offers.

  • Lead Management: Create a list of hot leads for those visitors who almost made a purchase.

  • Billboard Ads: Create custom promotional ads and display them to the visitors as chats are occurring.

  • Email & Ticket Management: Create webforms with customizable fields, convert emails and Twitter mentions into tickets, filter and search tickets, add ticket stauses, send canned responses and more.

  • SEO Knowledge Base: Create a searchable and SEO friendly knowledge base with articles that include images, documents and video. Let customers rate articles and give feedback.

  • Call Management: Let customers fill out customizable call back forms and get instant notifications. Record calls and search and filter historical call logs. Set up a digital answering machine.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Knowledge Base
    Chat
    Phone Support
    Email/Help Desk
    FAQs/Forum

    Training options

    Live Online
    Documentation
    In Person
    Webinars
    Videos

    Not sure about LiveHelpNow? Compare it with a popular alternative

    Starting from

    21

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    29

    Per month

    Usage Based

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    LiveHelpNow pricing information

    Value for money

    4.7

    /5

    73

    Starting from

    21

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    LiveHelpNow features

    Functionality

    4.6

    /5

    73

    Total features

    95

    8 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    API
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics

    Functionality contenders

    LiveHelpNow users reviews

    Overall Rating

    4.6

    /5

    73

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.91/10
    Rating distribution

    5

    4

    3

    2

    1

    49

    20

    3

    1

    0

    Pros
    Customer service is outstanding. Any time I have needed their assistance, they have been great.
    I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.
    We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.
    Cons
    The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents.
    When the Main Operator Panel is on the screen, you do not receive a reply alert.
    Cons - LHN should have more of a user-friendly atmosphere, allowing users to feel as if they're in a chat room rather than a system that is used to ask difficult questions.

    Overall rating contenders

    AvatarImg
    AvatarImg

    david h.

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    It has been good, but i have recently noticed less down time with the program than before.

    Reviewed 6 years ago

    Use it to communicate to my customer via chat, help them with their orders, or questions.

    Pros

    How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use

    Cons

    Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS

    Vendor response

    Hello David, Thank you for your review! Just a quick note that our newest app is available in the Mac App Store: https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12 Thank you, LiveHelpNow crew

    AR
    AvatarImg

    Verified reviewer

    Apparel & Fashion, 501-1,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to customize to suit your needs!

    Reviewed 6 years ago

    More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude.

    Pros

    We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent.

    Cons

    We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex.

    AR
    AvatarImg

    Verified reviewer

    Information Technology and Services, 501-1,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Basic chat client, affordable price, but a lot to be desired

    Reviewed 5 years ago
    Pros

    Very affordable solution if you are just looking for the basics in a chat client.

    Cons

    Platform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce. Admin Panel/UI is clunky, out-of-date and not intuitive.

    Vendor response

    Very sorry to hear such a low opinion on the LiveHelpNow suite. Not sure if you tested the platform fully. We would be happy to schedule a full private demo. We do have a very sophisticate Chat Bot: https://www.livehelpnow.net/live-help-bot We also offer state-of-the-art integration with SalesForce and tens of other CRM systems. LiveHelpNow has always been an innovator in the help desk space...

    AR
    AvatarImg

    Verified reviewer

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    User friendly and a good quality software

    Reviewed 6 years ago

    Well it makes my job easier especially the option to chat in different languages.

    Pros

    It is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it.

    Cons

    The interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software.

    AR
    AvatarImg

    Verified reviewer

    11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    LiveHelpNow works great, always getting better

    Reviewed 6 years ago

    High ROI, helps us assist online visitors in complicated online purchases and send them down the conversion funnel.

    Pros

    We've been using it for seven or eight years and we've noticed a marked improvement on the UI of the live chat over the last year or so.

    Cons

    Not well oriented for mobile support. For a long time it was the dated look and feel, I think they've overcome those issues but could do

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