LiveHelpNow Pricing, Features, Reviews & Comparison of Alternatives

LiveHelpNow Reviews


Customer Service & Live Chat

4.87/5 (23 reviews)

LiveHelpNow overview

LiveHelpNow is a live chat, help desk and customer support solution that offers all the typical features of a help desk app, plus more. The live chat features of the application give you insight into customer behavior and intent, with real-time visitor monitoring, individual customer information feeds and social media insights.

This data can be used to tailor the kind of chat you offer customers and to display promotional ads. You can transfer files as you chat and tag chats for later review. You can generate chat transcripts for customers and chat history for agents. Chat history and reports, customizable surveys and performance analytics further help to better understand your customers.

Aside from live chat and customer engagement, LiveHelpNow also helps streamline email and ticket management with the ability to convert emails and Twitter mentions to tickets, ticket log filtering and search, ticket status updates, canned responses, ticket transcripts and more.

You can further improve your customer service and free up agent time by publishing an SEO-friendly, fully searchable knowledge base. You can also create private articles for internal use and training documentation for best practices.

The call management features of LiveHelpNow allow you to offer 24/7 contact with customizable call-back forms, notifications, call logs and a digital voice mail service. You can look up a customer's entire call history and use filters to find specific information.


Starting from
Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States, Canada

Supported languages

LiveHelpNow screenshot: LiveHelpNow for iPhoneLiveHelpNow - The future is personal!LiveHelpNow screenshot: Chat history in LiveHelpNowLiveHelpNow screenshot: Chat tagging in LiveHelpNowLiveHelpNow screenshot: LiveHelpNow live chat in Chrome

LiveHelpNow reviews


Very good

Value for money
Ease of use
Customer support
Mark Willard

Best economical chat app in the market

Used daily for 2+ years
Reviewed 2018-01-31
Review Source: Capterra

Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google.

Read the full review

Kartikeya Tiwari

Great Livehelp support : Bianca

Used daily for 2+ years
Reviewed 2016-10-06
Review Source: Capterra

Just read the transcript, she was very helpful, all my queries were answered in easy manner. Great temperament. good product should be backed by good team as well, and this is that good team. Thanks Bianca.easyness

Read the full review

Kelly King

We use LiveHelp Now daily to assist our customers.

Used daily for 1-2 years
Reviewed 2017-11-14
Review Source: Capterra

LiveHelp Now is an excellent way for our customers to reach us quickly and have their questions answered without having to pick up a phone and call our office.

Read the full review

E Hodge

Inquiry of Billing and Service Status

Used daily for 2+ years
Reviewed 2016-09-16
Review Source: Capterra

Chatted to inquire on the status of our account. Representative was cordial and response and my question was answered.Works well

Read the full review

Raymond Bell

Always there to help - and going beyond support

Used daily for 2+ years
Reviewed 2016-08-31
Review Source: Capterra

A LiveHelpNow script had been changed which broke our use of it. Jamie spoke with her developers as we were chatting and had them correct it and re-release it. All while in the chat.

Read the full review

LiveHelpNow pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Monthly Plan:

Live Chat: $ 21.00*
Email-Ticket Management: $ 21.00*
Knowledge Base: $ 21.00*
Call Management: $ 9.00*

More than 3 products = 30& reduction = $ 50.40* for all 4 modules

*Per agent

LiveHelpNow features

Automatic Notifications
CRM Integration
Chat Functionality
Contact History
Instant Messaging
Knowledge Base
Reporting & Statistics
Surveys & Feedback
Ticket Management
Trouble Ticketing

Activity Dashboard (44 other apps)
Customizable Branding (49 other apps)
Email Integration (53 other apps)
Monitoring (47 other apps)
Multi-Channel Communication (49 other apps)
Prioritizing (45 other apps)
Social Media Integration (46 other apps)
Third Party Integration (45 other apps)

Category Leaders ranking


#19 in Customer Service

View full ranking

#20 in Help Desk & Ticketing

View full ranking

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

LiveHelpNow also features in these categories:

Additional information for LiveHelpNow

Key features of LiveHelpNow

  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • Ticket Status Updates
  • Self-Service Web Portal
  • Monitor Agent Performance
  • Exportable Ticket Transcripts
  • Knowledge Base Publication
  • Training Documentation & Best Practices
  • Instant Language Translation
  • Export Chat History & All Other Reports
  • Customizable Surveys
  • Reporting and Analytics
View All Features


Eventing API: A customizable API that lets you subscribe and receive specific customer data that you have defined.

Visitor Triggers: Notify agents in real-time when customers perform certain actions such as completing forms. Send out custom chat invitations and automate custom scripts for presenting special offers.

Lead Management: Create a list of hot leads for those visitors who almost made a purchase.

Billboard Ads: Create your own promotional ads and display them to the visitors you are chatting with.

Email & Ticket Management: Create webforms with customizable fields, convert emails and Twitter mentions into tickets, filter and search tickets, add ticket stauses, send canned responses and more.

SEO Knowledge Base: Create a searchable and SEO friendly knowledge base with articles that include images, documents and video. Let customers rate articles and give feedback.

Call Management: Let customers fill out customizable call back forms and get instant notifications. Record calls and search and filter historical call logs. Set up a digital answering machine.