Category Leaders ranking
#19 in Customer Service
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#20 in Help Desk & Ticketing
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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.
LiveHelpNow also features in these categories:
Additional information for LiveHelpNow
Key features of LiveHelpNow
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- Realtime Visitor Monitoring
- Visitor Action Triggers
- Social Insights
- Custom Information Feed
- Hot Leads & Customer Lists
- Create Promotional Ads
- Record Call Logs
- Capture Call Back Requests
- Full Email & Ticket Management
- Create Customizable Surveys
- Ticket Status Updates
- Self-Service Web Portal
- Monitor Agent Performance
- Exportable Ticket Transcripts
- Knowledge Base Publication
- Training Documentation & Best Practices
- Instant Language Translation
- Export Chat History & All Other Reports
- Customizable Surveys
- Reporting and Analytics
Eventing API: A customizable API that lets you subscribe and receive specific customer data that you have defined.
Visitor Triggers: Notify agents in real-time when customers perform certain actions such as completing forms. Send out custom chat invitations and automate custom scripts for presenting special offers.
Lead Management: Create a list of hot leads for those visitors who almost made a purchase.
Billboard Ads: Create your own promotional ads and display them to the visitors you are chatting with.
Email & Ticket Management: Create webforms with customizable fields, convert emails and Twitter mentions into tickets, filter and search tickets, add ticket stauses, send canned responses and more.
SEO Knowledge Base: Create a searchable and SEO friendly knowledge base with articles that include images, documents and video. Let customers rate articles and give feedback.
Call Management: Let customers fill out customizable call back forms and get instant notifications. Record calls and search and filter historical call logs. Set up a digital answering machine.