Akita Customer Success Software ( 4.0/ 5 1 review) 145 Alternatives to Akita
Explore a recommended list of Akita alternatives for your business in 2020. Compare alternatives to Akita side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Customer success platform
What users mention about Gainsight CS See all reviews Salesforce integration is useful, ability to track CTAs helps CSMs stay on top of their accounts. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.
Customer Success Platform for trial conversion & retention
The Most Powerful Customer Success Software.
Reduce Churn by engaging At-Risk Customers
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Comprehensive Product and Customer Success Platform
Net Promoter Score & customer experience management software
Customer success, engagement, and satisfaction tracking
Multi-channel Customer Communication Platform
Artificial Intelligence-based knowledge management solution
Powering the Business of Learning
What users mention about Thought Industries See all reviews Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness. I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help. I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it. Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs. The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Self-service support & customer education platform
What users mention about elevio See all reviews For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool. The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.
Re-invent the way you compete
Competitor marketing strategy monitoring platform
eCommerce monitoring tool for brands & manufacturers
Online reputation management
What users mention about BirdEye See all reviews Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms. Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
Online visibility management and content marketing SaaS platform
What users mention about SEMrush See all reviews There is so much useful data in SEMrush. The Keyword Magic Tool is great and really helps to focus one's efforts on finding the best keywords for their content strategy. I love GA but it can be VERY confusing. SEMrush is a little easier to navigate and understand, and it delivers such amazing information and data that you can really use to improve your web presence. Compared to Ahrefs their link metric is weak which I think puts them in a bad state. Apart from this their overall User interface is a bit confusing but er get to used to it.
Social Media Management Software for Business
What users mention about Sprout Social See all reviews I like how the platform identifies the best times to post to each platform's audience on a particular day. This gives our content the highest chance of receiving the most engagement and reach. In addition, their robust analytics allow us to create amazing reports with a few simple clicks, with many beautiful graphs and artworks. It has a great design, friendly interface and it is easy to learn how to use it. It is wonderful to be able to schedule the publication of the content on different platforms from Sprout Social.
LeveragePoint - Interactive Value Proposition Platform
CRM software that helps you sell smarter, better, faster.
What users mention about Zoho CRM See all reviews Overall, this is a good starting point and a cheaper alternative than sales force. If you don’t want to spend the money on a more advanced CRM, this is a great product. Overall my experience has been very good. It important to remember that it is more suitable for a smaller client and cannot be expected to compare with large and well-established CRMs. I enjoyed the calendar and ability to have reminders about important dates. There was also the great feature of mashing it with Mailchimp as well.
CRM built by salespeople, for salespeople
What users mention about Pipedrive See all reviews It also serves me as a too, for monitoring outstanding performers in my sales team because I am able to track individual progress across all stages of the sales process. In all honesty, I didn't come across any benefits with this app and program. I feel that the product can be a benefit, but never had the opportunity to see it come to work for the better. We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Customer engagement platform with Chrome extensions
What users mention about Ebsta See all reviews It has exponentially helped our sales team succeed. Easy to use, efficient, robust tools, minimal training needed to accomplish everyday tasks, and nice automation tools. It's pretty awesome to add all my emails into Salesforce with Ebsta...such a timesaver and I don't have to look through my sent emails to find an important one. I can quickly track it in Salesforce. Ease of use, quick and clean insights at the top of my email client (gmail), good Salesforce pluggin without having to log into salesforce.
Knowledge Management Platform for Customer Service
Reputation management with reviews, social & SEO tools
What users mention about NiceJob See all reviews Nice job puts it right in front of them with a text, super easy. I love it I recommend it to any friend so have who own their own companies because it has been so great for us. I love the ease of use of the software. It’s extremely simple to use and after they help you set it up it does everything for you. Fabulous customer service and the value of this product is amazing. The time saved in the review process alone more than pays for the product.
Revenue Intelligence Platform around Sales Activity
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Customer success solution for SaaS businesses
What users mention about Custify See all reviews I would also highly recommend their onboarding support (“concierge onboarding”), which was free of charge to us and a great help, as they pre-configured the platform for us - super time saver. Our product adoption, upsells and cross-sells have increased once we implemented the workflows, and we're starting to see a reduction in churn as well. Great software - highly recommend it. It’s been quite easy to implement and the team was really helpful providing technical support and recommendations. We got a lot of ideas of great use cases we had not thought of.
the Work Management platform
What users mention about Pipefy See all reviews Overall our experience with Pipefy has been outstanding. No matter what the goal, Pipefy and their team are dedicated to helping you achieve them. As a Brazilian user, the worst part for me is the value for money, considering the company is also Brazilian but charges only in US dollar, which makes it somewhat expensive. Combination of Database and pipes and the ease to cross connect them to each other. The Pipefy consultants take great care of us to make sure our final system setup will be exactly as we need it.
Customer Onboarding Success in Salesforce
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Power up your customer service
What users mention about Channels See all reviews It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality. It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used.
Pricing analysis & optimization solution
Competitive intelligence solution for all enterprises
Competitive intelligence for price, product & promotion
Competitor intelligence & benchmarking for online retailers
Competitive intelligence solution
Market research tool for gaining competitor pricing insights
Price monitoring, comparison & repricing tool for eCommerce
What users mention about Price2Spy See all reviews We have had a great experience with P2S. I initially set out to evaluate the top three products and then choose the most suitable. The software makes the repeative task of monitoring our own and competitive pricing a breeze. Support was great and help went above and beyond what was expected. I really love how this software works and and like I said before, customer support is the best I've ever had.
Market-driven and demand-based pricing for retailers
What users mention about Competera See all reviews The price management solution helps us to keep prices competitive. With Competera we get all the insights we need to engage more customers and increase the sales growth. We have been searching for a good software service for a long time. Our partners recommended Competera as a perfect price monitoring tool. We wanted an accurate and reliable pricing solution that could help us be more price competitive and gain more profit per product and Competera met all the requirements.
Media attribution for radio & TV broadcasters
Customer insights & brand research survey management tool
What users mention about Qualtrics CoreXM See all reviews The best part is that the tool is mobile friendly and you can organize your survey efficiently. I liked the customer service too as they are quick to resolve all queries. What I love most about Qualtrics is the suite of tool built into the software to help analysis the results. I also appreciate all the options in crafting the survey. I love that Qualtrics is so intuitive and has so much functionality built in. I also love that they are consistently working to improve it and roll out other useful features.
Customer Engagement and retention through NPS
Data Analytics & Business Intelligence Software
The Experts In Web Data Scraping & Automation
What users mention about Mozenda See all reviews Mozenda works like a charm and a pleasure to use. It doesn't have the steep learning curve of other web scrapers. Ease of use and the ability to have the help desk resolve all issues- quickly. Through using their software, we were able to collect the data we need to reach top decision makers in record time. Thank you so much Mozenda for your help.
Communications platform for public affairs and advocacy
What users mention about Phone2Action See all reviews It is wonderful and their customer service is the best and most personal customer service I have EVER received for any product I work with. I like the ease of signing people up. I speak to a lot of our members across the state and having the ability to have them pull out their smart phone and sign up is extremely beneficial. You not only have a dedicated client success manager, but the chat feature connects you to other helpful staff that can assist you in real time.
Price intelligence that redefines retail profitability
Customer journeys made personal
Customer loyalty, engagement & marketing platform
What users mention about Kangaroo See all reviews We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it. This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing.
Net Promoter Score (NPS) survey platform
Cross-platform push notifications
Product experience analysis platform
CRO using Social Proof and FOMO notifications
Online community platform for long-term customers
Data collection & interactive content creation made easy
Multi Channel Live Chat Software for Website Engagement
AI-powered customer engagement platform
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation. I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool. It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.
Querying, analytics, and reporting solution for businesses
Lead management, call tracking & customer analytics solution
What users mention about 800response See all reviews Overall the customer service with [SENSITIVE CONTENT HIDDEN] has been great. I haven't been the best customer sometimes and she was always very forgiving and understanding. The people are easy to reach and work with to help solve a variety of telephony solutions desired from a middle sized business with an array of workflow needs. I like all the data and information captured then provided to us for our use in Marketing. Customer Support is amazing any updates needed or service required was always completed in a timely manner.
All-In-One Forecasting/Budgeting, Reporting & Dashboarding
Business intelligence for enterprise customer support
Business intelligence software for law firms and SMBs
Web push notifications for mobile & desktop
On-demand business intelligence and reporting tool
Where Accounting Data Grants Accounting Intelligence
Data discovery and analytics platform
Cloud-based reporting solution for small to large businesses
White-labeled dashboards, integrated in your software
Most advanced analytics & engagement platform
What users mention about Mixpanel See all reviews When working Mixpanel is fantastic. It can help companies see their acquisition, activation, retention, revenue and referral. There are many features that are really cool and useful in this software. I really liked the functionality of these features. Expensive and sometimes reports can have data missing. Could be user error though.
Customer marketing platform
What users mention about Annex Cloud See all reviews Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. My experience working with Annex Cloud has been fantastic. The level of support I received was excellent, and they were always willing to work with us to accomplish our requests. Flexibility to adapt their platform to our specific loyalty program requirements. Easy to work with and responsive.
Marketing enablement and data management software solution
WordPress plugin for website optimization and publishing
Customer service platform for asynchronous messaging
Drag. Drop. Done. Business Intelligence Made Easy.
Subscription billing and usage rating platform
Search-powered analytics and visualization tool
Improve your reporting and budgeting
Embedded BI & analytics for ISV's
What users mention about Izenda See all reviews Because of Izenda's seamless integration, our customers have a powerful BI tool at their disposal that looks like a natural extension to our product. Our users will find the report history option useful. The support during our implementation period has been excellent. Izenda allows seamless white label integration for non-technical users but also allows technical users to customize all areas to provide a powerful solution that matches their core solution.
Crystal reports generation & delivery automation
Business intelligence & analytics platform for enterprise
Advertising Analytics Platform for Online Marketers
Cloud-based business intelligence software for enterprises
What users mention about Style Intelligence See all reviews We're quite pleased with the software and would highly recommend it for it's ease of use and integration capabilities. Great layout and helpful help menus. Great WebEx sessions when they are being shown (can also YouTube them!). This intelligent software has helped increase the success of my company. Combines on-the-fly data modeling with data visualization to enable rapid development which gives effective and fast results.
PushAd is a SaaS marketing automation tool supporting ROI.
Customer experience management (CXM) platform
What users mention about Phocas See all reviews I can show someone the basics in 5 to 10 minutes and they are off and running creating favorites and dashboards. The software is updated every month and their support and documentation is outstanding. The PUG Forum is also a good feature for me, if there is something that you don't know how to do then you'll find the info there or someone can point you in the right direction. I like the instant, fluid information that lets me quickly get the information I want when I want it how I want it, sales me hours a week, what's not to like.
Cloud-based BI solution to monitor key performance metrics
Modern cloud analytics platform for startups and SMEs
What users mention about Cluvio See all reviews A very awesome software that allows us to have custom queries run on data to produce very amazing results prior to business intelligence and analysis. The software is obviously in infancy, but currently has a great foundation of useful functionality. The support staff has been great. We're unable to debug statement in Cluvio because all it says that an error occurred somewhere. This requires us to develop queries outside the tool and paste them in.
Embedded business intelligence & data visualization
AI-driven and search-based analytics platform
Business Intelligence platform for designing apps
Suite of tools for brand management
Customer experience and feedback solution
Survey management solution for customer experience