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LiveSession
4.6
(28)

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Cloud-based qualitative analytics solution

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LiveSession Pricing, Features, Reviews and Alternatives

LiveSession product overview

Price starts from

65

Per month

Flat Rate

What is LiveSession ?

LiveSession is a cloud-based qualitative analytics solution, which helps businesses perform website analysis through user event tracking, session replays, and customer segmentation. The platform lets users record and replay various website activities such as keystrokes, mouse movements, clicks, scrolls, to help identify bugs and increase sales conversion rates.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Documentation

LiveSession pricing information

Value for money

4.6

/5

28

Starting from

65

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

LiveSession features

Functionality

4.3

/5

28

Total features

26

5 categories

Most valued features by users

Data Visualization
Visual Analytics
Reporting & Statistics
Search/Filter
Customizable Reports
Real Time Analytics
Predictive Analytics
Ad hoc Analysis

Functionality contenders

LiveSession users reviews

Overall Rating

4.6

/5

28

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.32/10
Rating distribution

5

4

3

2

1

21

4

3

0

0

Pros
We switched to LiveSession and loved it instantly. Customer service is always there to help if you need anything, and the tool itself is very nice too.
I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure.
Good documentation to set it up and the privacy settings for not running the software on certain URLs is nice.
Cons
So far, I don't have anything that I have disliked about LiveSession.
The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live.
This assists our clients in understanding user trends, and finding out abusive uses of their confidential material on the website.

Overall rating contenders

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Wojciech J.

Verified reviewer

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Product in its Category

Reviewed 4 years ago

It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.

Pros

I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.

Cons

I've been using this app for over 4 months and haven't seen anything I could be disappointed with.

GG
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Gauthier G.

Research, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Solid base of core feature, fluid use 👌

Reviewed 2 years ago

very fluid, very frictionless entirely legit in the game vs players like fullstory or hotjar (used both) easy to use for non-tech and support team working on BtoB saas => ultimate documentation for issue/bug reporting & experience smoothing

Pros

- ease of use - significative dashboard (vs fullstory I used for long) - personal/team segment

Cons

- waiting for a true integration with Segment (Fullstory stays better on it, i think) - had a mid experience with support facing and reporting bug after 30mn of paid plan :/

BP
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Bartosz P.

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good enough for most scenarios

Reviewed 3 years ago

It's been really good. It helped me track user activities and analyze their behavior in our app. I value it for its simplicity and getting job done.

Pros

I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure. There is plenty of information visible even on the list of sessions – not only while watching one. It makes searching easier and I'm no longer wasting time playing every session on the list while looking for the one I need at the time.

Cons

The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live. It's really important to track users activities live while trying to help them with their issues. In Customer Support it's a much needed feature that is unfortunately not available (at least for now).

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best choice I made

Reviewed 3 years ago

It works easily since the beginning and anytime we face a problem we get great and super fast support from them.

Pros

It contains all the features that its competence plus personal support.

Cons

The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick. The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).

GV
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Gasper V.

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Perfect tool for sessions recording!

Reviewed 3 years ago

We tried almost every recording tool out there. LiveSessions was the best in relation to price/quality. The recordings are perfect and the app is loading fast. The support is super fast & friendly!

Pros

- very fast loading of the recordings (this sucks for many competitors!) - perfect recording (no HTML/CSS glitches) - custom variables that you can use to filter out recordings

Cons

- an option to skip recordings without any clicks or just few (to not record everything)

LiveSession FAQs and common questions

Q. What type of pricing plans does LiveSession offer?

LiveSession has the following pricing plans:
Starting from: $65.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of LiveSession ?

LiveSession has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does LiveSession support?

LiveSession supports the following languages:
Arabic, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does LiveSession offer an API?

No, LiveSession does not have an API available.


Q. What other apps does LiveSession integrate with?

LiveSession integrates with the following applications:
Wix, Google Analytics 360, Segment, Drift, WordPress, Help Scout, Crisp, LiveChat, Olark, Intercom, BigCommerce, Shopify


Q. What level of support does LiveSession offer?

LiveSession offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base

Common LiveSession comparisons

LiveSession  logo
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LiveSession vsSmartlook
LiveSession  logo
Hotjar logo
LiveSession vsHotjar
LiveSession  logo
FullStory logo
LiveSession vsFullStory

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