LiveSession Pricing, Features, Reviews & Comparison of Alternatives

LiveSession

Cloud-based qualitative analytics solution

4.57/5 (14 reviews)

LiveSession overview

LiveSession is a cloud-based qualitative analytics solution, which helps businesses perform website analysis through user event tracking, session replays, and customer segmentation. The platform lets users record and replay various website activities such as keystrokes, mouse movements, clicks, scrolls, to help identify bugs and increase sales conversion rates.

Key features of LiveSession include campaign management, user interaction tracking, qualitative comparative analysis, data visualization, and multi-site administration. The platform comes with custom functionalities to filter session replays, add other properties to websites, and to view top active users. LiveSession detects rage and error clicks, giving users insight into website issues.

LiveSession provides traffic trend analysis, UTM campaigns, and KPIs. Users can generate reports based on the most clickable elements on business websites. The platform supports integration with various apps, including LiveChat, HelpScout, Crisp and Olark, enabling users to record web page activities and share them with team members, as well as enhance website performance.
livesession.io

Pricing

Starting from
$49/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Czech, Danish, Dutch and 20 other languages, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
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LiveSession reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.1
  4.8
  4.9
Anonymous

Best choice I made

Used daily for 6-12 months
Reviewed 2019-11-19
Review Source: Capterra

It works easily since the beginning and anytime we face a problem we get great and super fast support from them.

Pros
It contains all the features that its competence plus personal support.

Cons
The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick. The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gasper Vidovic

Perfect tool for sessions recording!

Used weekly for less than 6 months
Reviewed 2019-11-25
Review Source: Capterra

We tried almost every recording tool out there. LiveSessions was the best in relation to price/quality. The recordings are perfect and the app is loading fast. The support is super fast & friendly!

Pros
- very fast loading of the recordings (this sucks for many competitors!) - perfect recording (no HTML/CSS glitches) - custom variables that you can use to filter out recordings

Cons
- an option to skip recordings without any clicks or just few (to not record everything)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Thomas Cheng

State of the art product, great customer service!

Used weekly for less than 6 months
Reviewed 2019-11-19
Review Source: Capterra

It's very easy to use, filter, and replay recorded sessions of websites users. This assists our clients in understanding user trends, and finding out abusive uses of their confidential material on the website. This also assists my team in debugging some rare software or browser compatibility related issues that may happen from time to time.

Pros
Very easy to use and navigate. Simple UI. The customer service was exceptionally great! The price is very reasonable, and I'm 100% a happy user. We will continue to recommend LiveSession to our clients.

Cons
Some administrative features have not yet been implemented yet. However, after speak with [SENSITIVE CONTENT HIDDEN], the owner of LiveSession, he was prompt in making a temporary workaround for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

The best way to get unbiased UX insights

Used monthly for 6-12 months
Reviewed 2019-08-10
Review Source: Capterra

LiveSession was a great find for us. We have since added it as an option for clients to test their UX after site launch, something we previously couldn't do.

Pros
One of the hardest parts of designing great user experiences is obtaining unbiased user tests. With LiveSession this can be achieved incredibly easily (and anonymously), allowing you to see how people interact with your site. This then informs your design decisions moving forward to make a more usable site. They also have auto-detection for things like 'rage clicks' and other UX issues.

Cons
It can be a little technical to set up, so you have to know what you're doing, but once it's set up there's not much else you need to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Wojciech Jasnos

Best Product in its Category

Used daily for less than 6 months
Reviewed 2019-01-31
Review Source: Capterra

It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.

Pros
I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.

Cons
I've been using this app for over 4 months and haven't seen anything I could be disappointed with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveSession pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
View Pricing Plans

Micro plan - $49/month billed monthly or $42/month billed annually for 5000 sessions
Starter plan - $99/month billed monthly or $84/month billed annually for 10,000 sessions
Startup plan - $199/month billed monthly or $169/month billed annually for 25,000 sessions
Scale plan - $299/month billed monthly or $254/month billed annually for 50,000 sessions

LiveSession features

Ad hoc Reporting
Customizable Reporting
Data Filtering
Data Visualization
Filtered Views
Real Time Analytics
Reporting & Statistics
Visual Analytics

API (147 other apps)
Activity Dashboard (118 other apps)
Business Intelligence (100 other apps)
Charting (76 other apps)
Collaboration Tools (59 other apps)
Dashboard Creation (93 other apps)
Data Import/Export (96 other apps)
Drag & Drop Interface (63 other apps)
Monitoring (71 other apps)
Real Time Data (77 other apps)
Third Party Integration (79 other apps)
Trend Analysis (58 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for LiveSession

Key features of LiveSession

  • Multiple Site Management
  • Pageview Tracking
  • Qualitative Comparative Analysis
  • Time on Site Tracking
  • User Interaction Tracking
  • User Research Analysis
View All Features