LiveSession Pricing, Features, Reviews & Comparison of Alternatives

LiveSession

Cloud-based qualitative analytics solution

4.64/5 (28 reviews)

LiveSession overview

What is LiveSession?

LiveSession is a cloud-based qualitative analytics solution, which helps businesses perform website analysis through user event tracking, session replays, and customer segmentation. The platform lets users record and replay various website activities such as keystrokes, mouse movements, clicks, scrolls, to help identify bugs and increase sales conversion rates.

Key features of LiveSession include campaign management, user interaction tracking, qualitative comparative analysis, data visualization, and multi-site administration. The platform comes with custom functionalities to filter session replays, add other properties to websites, and to view top active users. LiveSession detects rage and error clicks, giving users insight into website issues.

LiveSession provides traffic trend analysis, UTM campaigns, and KPIs. Users can generate reports based on the most clickable elements on business websites. The platform supports integration with various apps, including LiveChat, HelpScout, Crisp and Olark, enabling users to record web page activities and share them with team members, as well as enhance website performance.
livesession.io

Pricing

Starting from
$49/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, India and 4 other markets, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Czech, Danish, Dutch and 20 other languages, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
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LiveSession user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.7
  4.7
Wojciech Jasnos

Best Product in its Category

Used daily for less than 6 months
Reviewed 2019-01-31
Review Source: Capterra

It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.

Pros
I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.

Cons
I've been using this app for over 4 months and haven't seen anything I could be disappointed with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gauthier Grapton

Solid base of core feature, fluid use 👌

Used daily for less than 6 months
Reviewed 2020-11-13
Review Source: Capterra

very fluid, very frictionless entirely legit in the game vs players like fullstory or hotjar (used both) easy to use for non-tech and support team working on BtoB saas => ultimate documentation for issue/bug reporting & experience smoothing

Pros
- ease of use - significative dashboard (vs fullstory I used for long) - personal/team segment

Cons
- waiting for a true integration with Segment (Fullstory stays better on it, i think) - had a mid experience with support facing and reporting bug after 30mn of paid plan :/

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bartosz Potrzebowski

Good enough for most scenarios

Used weekly for less than 6 months
Reviewed 2019-11-19
Review Source: Capterra

It's been really good. It helped me track user activities and analyze their behavior in our app. I value it for its simplicity and getting job done.

Pros
I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure. There is plenty of information visible even on the list of sessions – not only while watching one. It makes searching easier and I'm no longer wasting time playing every session on the list while looking for the one I need at the time.

Cons
The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live. It's really important to track users activities live while trying to help them with their issues. In Customer Support it's a much needed feature that is unfortunately not available (at least for now).

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Marcin Woźny

Best Session Recording Software

Used daily for less than 6 months
Reviewed 2020-08-19
Review Source: Capterra

Pros
Support before purchase as well as during configuration. Advanced filters and navigation between the recordings themselves. Tagging, sharing recordings outdoors. . Inspect mode, error click, rage click - this is the most value features.

Cons
Tool don`t backup css of recorded pages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Best choice I made

Used daily for 6-12 months
Reviewed 2019-11-19
Review Source: Capterra

It works easily since the beginning and anytime we face a problem we get great and super fast support from them.

Pros
It contains all the features that its competence plus personal support.

Cons
The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick. The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveSession pricing

Starting from
$49/month
Pricing options
Subscription
Free trial
View Pricing Plans

Micro plan - $49/month billed monthly or $42/month billed annually for 5000 sessions
Starter plan - $99/month billed monthly or $84/month billed annually for 10,000 sessions
Startup plan - $199/month billed monthly or $169/month billed annually for 25,000 sessions
Scale plan - $299/month billed monthly or $254/month billed annually for 50,000 sessions

LiveSession features

Ad hoc Reporting
Customizable Reporting
Data Filtering
Data Visualization
Predictive Analytics
Real Time Analytics
Reporting & Statistics
Visual Analytics

API (202 other apps)
Activity Dashboard (166 other apps)
Business Analysis (78 other apps)
Business Intelligence (118 other apps)
Charting (86 other apps)
Collaboration Tools (82 other apps)
Dashboard Creation (108 other apps)
Data Import/Export (128 other apps)
Monitoring (92 other apps)
Multiple Data Sources (81 other apps)
Real Time Data (93 other apps)
Third Party Integration (126 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for LiveSession

Key features of LiveSession

  • Multiple Site Management
  • Pageview Tracking
  • Qualitative Comparative Analysis
  • Time on Site Tracking
  • User Interaction Tracking
  • User Research Analysis
View All Features