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Axero Reviews

Reviews summary

Pros

We have an excellent partner with Communifire/Axero and they are always helping us to perform better.

Paul S.

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Rich features, ready-to-use templates, excellent customer support, solid search engine, affordable pricing.

James C.

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Their team is very responsive and seems like they actually care about their customers.

Sammy Lipzok

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Cons

I'm actually quite terrified to even look at the back end sometimes for fear I will do something irreparable. If you have a team of administrators, or available designers/IT, I say go for it.

Jennifer D.

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It gave our employees a new intranet to complain about.

Christine M.

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They need to do more marketing. It was hard to find them.

Sammy Lipzok

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Overall rating

4.4

(33)

5

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94%
positive reviews
96%
would recommend this app

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33 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A modern collaboration platform with brilliant customer support

Reviewed 4 years ago
Pros

1. Modern look-and-feel 2. Easy to use without any steep learning curve 3. Brilliant customer support 4. Flexible and easily customisable: Their PageBuilder is one of the most advanced page editors we have seen. 5. One of the best "search feature" of all the platforms we compared

Cons

1. No Google Docs integration yet (though the company says it will be there in 2017 release) 2. Features like Single Sing On should be a part of base module, we were charged extra for it 3. No Windows Mobile App yet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Maybe,hopefully, in time

Reviewed 5 months ago
Pros

I feel like this product is way more powerful than I can give it credit for at this point in time. My experience (Less than 1 year) lets me honestly say the support team is incredibly helpful (and they are super responsive) when I have a question and I know how to ask it.

Cons

The biggest problem for me is that there is no training (at least that a small non profit could afford) outside of video tutorials...again, you really have to spend a lot of time identifying what it is you want to know. The product is generally intuitive for the end user, but takes some skill on the administrative side. I'm actually quite terrified to even look at the back end sometimes for fear I will do something irreparable. If you have a team of administrators, or available designers/IT, I say go for it. If you are a one man team with 50% time to dedicate...brace yourself. I'm not so discouraged that I won't keep trying, but I can't exactly say it is making a huge difference (yet).

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great intranet solution with room for improvement

Reviewed 19 days ago
Pros

Overall the Axero intranet is very user-friendly, and it is a great tool to get important content and information to your people. You have the ability to create eye-catching pages, and custom pages for people based on their role/team in the company. There is a lot you can do with this intranet. Axero's customer support team is also very responsive. They usually get back to my questions and requests within minutes, and most of the time have the issue resolved the same day. They are very patient and willing to walk you through anything to make sure you're set up for success.

Cons

My biggest con with the Axero intranet is blog layouts. I know Axero offers a lot of widgets for pages, but I wish they had those same options for blogs. As of right now, you cannot easily insert image galleries, polls/surveys, buttons, etc. into a blog. You can create your own HTML templates to achieve this, but I wish they came as default options. We have also run into a few issues when Axero does its regular maintenance updates. Sometimes when these updates happen our site breaks. Axero has always been helpful to get the site back up and running though. They have also been better at letting us know when these updates will occur so we can spot check our site to make sure it is good to go.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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I think the platform is very basic and not the robust solution it is presented as.

Reviewed 3 years ago

It gave our employees a new intranet to complain about. They didn't like the old one because it was dated, and they don't like the new one because (1) it's new, and (2) it doesn't have some of the basic functionality of the old one (developed in-house).

Pros

Easy to set up and navigate.

Cons

There are too many inconsistencies and quirks. It seems like it wasn't fully built out. Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership. There are more examples, too numerous to mention here. We have reported these. Apparently, most are expected to be corrected in some phantom future release.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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First Time User - Communifire

Reviewed a year ago

I have had a great experience with [SENSITIVE CONTENT HIDDEN] who has been our Rep. His training has helped me so much so that I can train our own ambassadors to use and update spaces. [SENSITIVE CONTENT HIDDEN] is easy to get a hold of, receptive and a great teacher. I trust that he will always understand my request and assists me immediately.

Pros

This software is perfect to communicate information to our entire company. I especially love the custom homepage which allows us to disseminate important information to our team real-time.

Cons

It would be helpful if there was a feature which will allow me to post on the main page carousel from other spaces only. I have to duplicate "HOT" announcements on the main page and for example HR.

Vendor response

Thank you so much for your review, Christina! Have you tried our "featured" tool? This allows you to post content on a space and have it will automatically appear on the main homepage. Please reach out to our support team if you have questions!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One place for everything

Reviewed 5 months ago

I have used their software for close to a decade - There has never been any downtime to speak of, and none in the last several years. - Their help desk is second to none. - They fix issues extremely fast, and they go out of their way to help you achieve what you want. - The technology behind what they do is constantly improving, and the presentation of new features is also second to none. There are very few software companies for whom I could say the same thing. - Customization in any manner that you see fit.

Pros

- The ability to interact with both internally with our employees and contractors, and externally (in a private environment) with our partners, and externally (in a public environment) with our customers. - Variety of communication mediums: public forums, private tickets, wiki/guide pages, announcements, blogs, video. Everything in one package. - Create a self-serve environment for those wanting...

Cons

The only - and TINY issue I have, is with the instant messenger. By default we can't prevent customers from seeing each other. We would like to have more options in this arena. Second, it would be nice to allow API with third party instant messaging systems - or a collaborative integration. However, this is a tiny inconvenience for us.

Vendor response

Hi Chuck! We're thrilled that years later, you're still loving Communifire's extranet abilities. We recently released integrations with Rocket.Chat and Jitsi to streamline the instant messaging experiencewith more to come. Thank you for your review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Communifire is the most flexible intranet software I used

Reviewed 5 years ago

We were searching for an intranet software as we were tired of customizing Sharepoint and wanted something which is flexible but not too expensive. We are a small team and we could not afford vendors like Jive. After our search narrowed down on a couple of platforms, Communifire being one of them. What tilted the decision towards Communifire was: 1. The amazing customer support we got from...

Pros

1. Clean and user-friendly UI 2. Amazing customer support 3. Flexible platform

Cons

1. Some features are not needed, like e-Commerce module 2. File sync needs some more work

Vendor response

Thanks for your review, Abhishek. We appreciate your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Communifire Review

Reviewed 5 months ago

Very happy with Communifire and especially Azero for delivering a top-notch product.

Pros

Within the past 3 years that Communifire has been implemented in our company, it has really been adopted by our user base as the go to for almost all company information. The out-of-the-box features are really great and accomplish a lot of what we were interested in for an intranet solution. It has also always been easy to get support for the product when needed.

Cons

Anything that you are trying to accomplish that is not part of the solution can be difficult and requires pretty technical development work. A lot of that couldn’t be accomplished in-house for our company so it was an added cost.

Vendor response

Hi Grace. We're so happy you and your employees are loving Communifire! Please know our support team is always here to assist you. We are so grateful for your partnership and hope you're having a wonderful start to 2021.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great, customizable intranet

Reviewed 5 months ago
Pros

Love the customizations available especially through CSS overrides and the ability to turn certain features on or off (ie chat).

Cons

The mobile app isn't customizable like the website it.

Vendor response

Hi Sierra, Thank you so much for your review! On behalf of the entire Axero team, we're thrilled that you're loving Communifire's customization features. Please know that we hear you about the Communifire mobile app. Our 8.0 release, which launched in October 2020, included an enhanced mobile homepage and mobile Page Builders! This way, you can build and customize any mobile page to reflect your desktop portal. You can read about the mobile app updates here: https://my.axerosolutions.com/spaces/5/communifire-documentation/wiki/view/78515/communifire-8-0-release-notes Please know that our support team is always here to help you. I hope you have a happy and healthy new year. Sincerely, Alex, Axero Marketing Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Good Product

Reviewed 5 months ago
Pros

Communifire is a good portal engine. It has a lot of power and it allows us to communicate effectively with our employees. It gives a professional look and feel which gives employees confidence in the company.

Cons

The software is a bit expensive. There is a lot of value, but I'm not convinced it's enough to justify the cost.

Vendor response

Hi Justin, thank you for your review! We're glad Communifire is delivering strong communication and branding. Our platform has a lot to offer and we want to make sure you take advantage of all of it. Our Support is here to assist with any questions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Communifire has become an essential tool in working together

Reviewed 5 months ago

We have built better collaboration and better connection between geographically distant team members. Staff told us that Communifire makes them feel connected. Our email platform crashed a few years ago. Communifire allowed us to stay in contact while rebuilding the new email platform. Communifire gives individual staff members the ability to securely share concerns

Pros

We like having multiple spaces for working together, keep everything on one platform, but giving different teams the ability to structure their space in the way that fits them best. Security is very important, so we appreciate the safe environment to share openly. Making resources available and findable is a strength of Communifire. Administration was very doable for people without IT training. We have had many open discussions about the challenges of 2020 within Communifire, keeping people up to date and leading to even greater transparency.

Cons

We need to invite non-staff to collaborate in a specific space without granting access to the whole community. So far we have not been able to make that work. It would be far better choose between fluid collaboration on documents, allowing multiple people to add ideas without having to download and upload or to post with version control that does not allow as much change. the phone app could be better at displaying and navigating information on small screen.

Vendor response

Hi Blaine, we hear you loud and clear! We recently launched major design updates for mobile and actively check our Suggestion forum for ways to improve functionality. I will share this feedback with our Development team! Thank you for your partnership.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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First year review

Reviewed 5 months ago
Pros

System has lots of features and is easy to use. Ability to create custom content / layout is great. Online video and document library is helpful and answers most questions.

Cons

For larger retail brand not having the ability to communicate content to specific users but limited to specific roles or spaces creates challanges. Role setup should be expanded to allow multi select roles instead of duplication of bulk upload of users. Would be nice to have a operations calendar feature that could support the task functionality. Would be nice to have custom CSS for each space not one global page as it dificcult to navitage if not a strong coder / developer. Would be nice to be able to select what content creates a notification as to not overwhelm users and lose importance of this feature to drive them to content.

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Multi enterprise platform

Reviewed 2 years ago

We have an excellent partner with Communifire/Axero and they are always helping us to perform better.

Pros

We use the Communifire platform as a multi enterprise/program platform for all kinds of projects and programmes in mobility and logistics. check out www.dutchmobilityinnovations.com. Communifire is the only platform we have come across with the flexibility to create branded communities and subcommunities on one platform. Next to that it has all the features you need, easy to use and excellent customer support. real value for money.

Cons

The language module is the worst part of the software. we had to spend days of work doing proper translations form English to Dutch

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great communication platform

Reviewed 5 months ago
Pros

Compared to our previous software Communifire is awesome and does what we need it to do.

Cons

Sometimes there are glitches and we either just let them be or I continuously reach out for help. Also it would be nice to have more flexibility with some of the requirements to follow when posting.

Vendor response

Hi Meghan, Thank you so much for your review! On behalf of the entire Axero team, we're so happy that Communifire is meeting your needs and making your intranet experience far more enjoyable this go-around. Please know that you can always share suggestions here: https://my.axerosolutions.com/spaces/77/communifire-support/forums/6118/suggestions-and-feedback. We want to ensure your experience with Communifire is top-notch. Our Development team collects feedback from our clients in this suggestion forum to drive future roadmaps. I hope you have a happy and healthy new year. Sincerely, Alex, Axero Marketing Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall Positive

Reviewed 5 months ago

Overall a strong experience

Pros

When you make an update its instant. The site loads quickly.

Cons

The use of imagery on the main carousel has to be a precise size or its cover by text or not shown. We have an iframe that we try to remove horizontal scrolling and no one seems to be able to fix it. CSS can be a pain.

Vendor response

Hi Vincent, thank you for your review! We're glad Communifire is working quickly and supporting your workday. Have you filed a ticket with Support? We will gladly try to resolve this carousel hiccup for you. Thank you for your partnership.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good Program for Small Business

Reviewed 5 months ago
Pros

- Program comes generally ready to use with different widgets to customize each space - Allows for integration with Microsoft platform for connection to One Drive - Easy to navigate platform which offers easy permission setup

Cons

- Sharing documents via email is not possible - Must download before adding as attachment - Would like to see more widgets available to work from. Has many available, but some are too generic for our use.

Vendor response

Thank you for the feedback, Jim! I am sharing your comments with our development team. Feel free to share more feedback in our Suggestion forum. We want your experience to be as seamless as possible and always look for ways to improve functionality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rich features at affordable prices

Reviewed 5 years ago

We selected Communifire after evaluating several other options such as Jive. Expensive does not mean it is the best. And Communifire does not disappoint. It is packed with features including gamification. It has all the SaaS capabilities and benefits you'd expect. And their implementation support and customer service are top notch. Cheers.

Pros

Rich features, ready-to-use templates, excellent customer support, solid search engine, affordable pricing.

Cons

Administration and setup can be overwhelming due to so many features. A wizard-based configuration for the initial setup and other advanced features would be helpful.

Vendor response

Thanks for your review, James. We appreciate your business.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Feedback

Reviewed 5 months ago

overall its a good product and does its job.

Pros

Product is fairly easy to use, document storage is one of the most important features that we use.

Cons

Social colaboration tools arent great, we have low use among employees.

Vendor response

Hi Justin, thank you for your review! While we're thrilled file storage and ease of use is working well, we'd love to improve your adoption. Please reach out to support. We will provide you best tips and practices to make the most of your intranet.

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Portal tool

Reviewed 5 months ago

So far so good

Pros

I like the ease to use and the support team

Cons

The customization tools can be more user friendly

Vendor response

Hi Hector, Thank you so much for your review! On behalf of the entire Axero team, we're so happy that you're pleased with Communifire and that it's easy to use. We strive to have the most flexible intranet platform, so our Development team is always listening to our clients about how we could improve customization features. Please feel free to share your suggestions here: https://my.axerosolutions.com/spaces/77/communifire-support/forums/6118/suggestions-and-feedback I hope you have a happy and healthy new year. Sincerely, Alex, Axero Marketing Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fairly easy to use, flexible and totally customizable

Reviewed a year ago

We're very happy with Communifire. It gives us everything we need.

Pros

Branding was really important to us and Communifire was the only product that gave us complete branding control over our site.

Cons

Intranet software isn't perfect, in general. To administer, there is some technical expertise needed but nothing insurmountable. It is the nature of the solution.

Vendor response

Hi Jacqueline, Thank you so much for your review! On behalf of the entire Axero team, we're thrilled that you're happy with Communifire and that you can display branding exactly how you want. Please know that our support team is always here to help youand we respond quickly! Feel free to use our resources or ask a Communifire expert a question here: https://my.axerosolutions.com/. Sincerely, Alex, Axero Marketing Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My Review

Reviewed 5 months ago
Pros

It's reletively easy to use and navigate and allows us to quickly update our company on new events.

Cons

File sharing is extemely basic and no options for sharing files outside of our company means needing to use separate cloud services for that. Also, the version control is almost non-existant. It's pretty basic.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An All-In-One Solution for all Business Communication / Collaboration Needs

Reviewed 4 years ago
Pros

I have been using Communifire for the past 6 months and it has helped streamline communication and collaboration at various touchpoints within my business. Here are the list of Pros I could identify... 1) Very easy to use. If you know Facebook, navigating Communifire would be a breeze. 2) Covers almost all aspects of communication in a structured and seamless manner. 3) Allows the creation of teams and topics which allow me to collate and find important pieces of information which are otherwise scattered when using emails. 4) Inexpensive compared to other leading solutions. Flexible plans incorporating pay-as-you-go for small to large team sizes. 5) Highly customizable and does not require the help of expensive third party implementers.

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend5/10

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Solid solution for Knowledge Base

Reviewed 5 months ago

We have been somewhat successful at launching Communifire to our clients as a knowledge base, but it mainly gets used for internal training and as a resource.

Pros

The feature to create sub folders and to organize the articles in very specific way is very helpful.

Cons

It can be difficult to write articles, having to import images and format content can take a considerable amount of time and effort.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to setup and use

Reviewed 5 months ago
Pros

Lots of features and a great UI. Was super easy to set up and most colleagues have zero problems using it

Cons

The “project management” feature of the software would need a lot of improvements. Calendar is limited to 10 colors

Vendor response

Thank you for your review! Project management is important and we'd love to learn where we could improve to provide an even stronger experience for you. Please share your feedback in our Suggestions forum. We look forward to learning more!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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I am new to Communifire. The product and the support have been excellent.

Reviewed 4 years ago

It has a nice blend of feature/functions like Lithium and Jive without the price tag.

Pros

It's pretty easy to use -- the set up was fairly painless. I like the pagebuilder function, ease of publishing.

Cons

I'd like to see some functionality and features suited for external use (ex. more granular user settings, better notification experience; more admin controls/layers; better mobile capability like edit profile) -- access to more analytics out for the box. True SSO using LinkedIn.

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