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ScreenConnect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote meeting platform for resolving customers' queries
Table of Contents
ScreenConnect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
ScreenConnect overview
Based on 1894 verified user reviews
What is ScreenConnect?
ConnectWise ScreenConnect is a remote support solution with key features that include remote access/control, access controls/permissions, unattended access, and more.
Who uses ScreenConnect?
By industry, ConnectWise ScreenConnect reviewers are most commonly professionals in information technology and services (33%). The most frequent use case cited is remote support (76% of reviewers).
What do users say about ScreenConnect pricing?
Most reviewers indicate that ConnectWise ScreenConnect delivers strong value for money, with comprehensive features at a lower cost and flexible pricing. However, some reviewers feel recent price increases and complex plans reduce affordability for smaller organizations.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Remote Access
Security and Access Control
Connection
Features
Performance and Speed
Complex and costly licensing model
ScreenConnect’s user interface
ScreenConnect pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.6
Customer support
4.4
Reviews sentiment
What do users say about ScreenConnect?
ConnectWise ScreenConnect is a remote support solution with key features that include remote access/control, access controls/permissions, unattended access, and more.
Select to learn more
Who uses ScreenConnect?
Based on 1,894 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ScreenConnect's key features
GetApp's analysis of 67 verified user reviews collected between July 2021 and October 2024 identifies ConnectWise ScreenConnect's most critical features and summarizes user sentiment about those features.
Reviewers appreciate ConnectWise ScreenConnect's remote access/control capabilities for providing efficient and effective technical support. They report that it allows IT professionals to troubleshoot and fix issues remotely, saving time and resources. Users highlight the software's compatibility with various protocols like RDP, VNC, and SSH, and its ability to respond to UAC controls. They find the interface user-friendly and the connection process quick and stable. However, some mention occasional glitches and difficulties with Apple products. Of the 46 ConnectWise ScreenConnect users who gave detailed accounts of their use of Remote Access/Control, 100% rated this feature as important or highly important.
See related user reviews
Robert R.
Systems Administrator
Justus M.
Freelancer
Reviewers value ConnectWise ScreenConnect's unattended access for its ability to remotely control devices without user presence. They indicate it is particularly useful for managing servers and performing maintenance tasks outside business hours. Users appreciate the secure connectivity and ease of use, noting it enhances remote support efficiency. They find it beneficial for accessing systems during outages and for performing offline duties. However, a few users report stability issues and mention it is not relevant for all use cases. Of the 26 ConnectWise ScreenConnect users who gave detailed accounts of their use of Unattended Access, 85% rated this feature as important or highly important.
See related user reviews
Anastacia F.
BILLING SUPERVISOR
Warren L.
General Manager
All ScreenConnect features
Features rating:
ScreenConnect awards
ScreenConnect alternatives
ScreenConnect
Starting from
30
Per month
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Starting from
No pricing info
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Slack
Starting from
No pricing info
ScreenConnect pricing
Pricing plans
Pricing details:
User opinions about ScreenConnect price and value
Value for money rating:
Of 341 reviews that provide robust commentary on ScreenConnect's price and value, 82% mention it in a positive light.
Most reviewers indicate that ConnectWise ScreenConnect offers strong value for money, especially when compared to competitors like LogMeIn and TeamViewer. They say the software provides a comprehensive set of features at a lower cost, allowing businesses to save significantly on remote support expenses. Many users appreciate the flexibility in pricing, with options for both on-premises and cloud-based subscriptions, and monthly billing that helps with budgeting. They find that the included features in standard packages often meet their needs without requiring costly upgrades, and some note that the platform’s cost-effectiveness enables them to support more users or clients than with previous solutions. Reviewers appreciate that the software is accessible for small and medium-sized businesses, with a pricing structure that is generally seen as fair and competitive.
However, some reviewers feel that recent price increases and changes to the pricing model have made ScreenConnect less affordable, particularly for solo operators, small businesses, or non-profits. They report that the pricing structure can be complex or unclear, making it difficult to understand what is included in each plan. Some users say that higher-tier plans and on-premises options are expensive, and that costs can escalate quickly if multiple technicians or sessions are needed. A few users mention that the lack of more affordable entry-level options limits accessibility for very small organizations.
, and
To see what individual users think of ScreenConnect's cost and value, check out the review excerpts below.
Eric B.
IT Manager
ScreenConnect integrations (25)
Integrations rated by users
We looked at 1,894 user reviews to identify which products are mentioned as ScreenConnect integrations and how users feel about them.
Integration rating: 4.0 (6)
“It works well and there are time savings to be able to connect a session right from a ticket, but it's just something we've never found has high adoption as people are either already checking in the RMM to location end user assets and rarely know the appropriate workstation to attach to a ticket until after they've already been on it. It's useful to reconnect sessions after the initial asset has been identified when applicable.”
Shaun G.
Manager, Managed IT
Integration rating: 4.2 (5)
“It's nice to be able to connect a session from the RMM as a backup to the RMM features for workstation management/interactions.”
Shaun G.
Manager, Managed IT
Integration rating: 5.0 (3)
“Agents for screenconnect are deployed via NinjaOne and connections are established from each device. Condition based installed is used for this rather than native API integration, but it works the same and documentation for this is well established.”
Lorenzo K.
Security Project Engineer
Integration rating: 5.0 (1)
“This integration is critical to us to have a complete RMM solution. With ScreenConnect, it makes RMM one of the best solutions out there.”
Patrick S.
IT Manager
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 4.0 (1)
ScreenConnect customer support
What do users say about ScreenConnect customer support?
Customer support rating:
We analyzed 124 verified user reviews to identify positive and negative aspects of ScreenConnect customer support.
A number of users highlight that support is quick to respond and resolves issues efficiently, often staying until problems are fixed.
Multiple users appreciate the helpfulness and professionalism of the support team, noting their availability through various channels.
A number of users report that customer support can be difficult to reach, with long wait times and slow response to tickets.
Multiple users mention a decline in support quality after the ConnectWise acquisition, citing less knowledgeable staff and unresolved issues.
Support options
Training options
To see what individual users say about ScreenConnect's customer support, check out the review snippets below.
“I've used the chat function for customer service and technical support and every time the representative has been very helpful and stayed with me until the issue/question was resolved. ”
Chris H.
Engineer
“We appreciate its user-friendliness and the fact that we were always able to get a prompt response from their helpful support team, suggesting options that would work best for us.”
Cassidy S.
Consulting Team Lead
“The least liked portion of Control is that support is not always easy to get a hold of and sometimes does not always have the best solutions or fixes during the initial support engagement.”
Alex B.
Owner
ScreenConnect FAQs
ScreenConnect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is ScreenConnect used for?
ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication. Using ScreenConnect's video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration. With ScreenConnect's mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.
Q. What languages does ScreenConnect support?
ScreenConnect supports the following languages:
English
Q. Does ScreenConnect support mobile devices?
ScreenConnect supports the following devices:
Android, iPad, iPhone
Q. Does ScreenConnect offer an API?
Yes, ScreenConnect has an API available for use.
Q. What level of support does ScreenConnect offer?
ScreenConnect offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base
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