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livepro
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledge management system
Table of Contents
livepro - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
livepro overview
What is livepro?
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.
With livepro, users can create and categorize knowledge through a customizable, decentralized authoring workflow. Publication can be scheduled in advance, and set to expire after a certain time period. Full version control gives users insight into what changes were made, when, and by whom, with the ability to reinstate previous versions. Knowledge content can be flagged for periodic review to ensure that content is kept up-to-date. Role-based permissions allow users to customize access to information, and user-configurable profiles enable collaboration and individualized experiences.
livepro's knowledge base includes smart search, which provides search scores to help users identify the relevance of results and summaries that allow users to identify knowledge at-a-glance. An answer-bot dynamic decision making tool aims to guide novices through requests and processes by surfacing a series questions based on user responses. Knowledge quizzes also ensure agent comprehension of policy updates or other major changes, and announcements can be used to inform agents of relevant news and updates.
Key benefits of using livepro
- Transform complex documents into searchable, actionable content for faster agent responses.
- Seamless Integrations: Easily connect with your existing tools and systems for smooth workflows.
- Customizable Features: Tailor livepro to fit your specific needs, workflows, and contact center requirements.
- Centralized Knowledge Hub: Organize all your team’s documents, notes, and resources in one place for quick access.
- Boost Agent Productivity: Empower agents with the right information at their fingertips, improving response times and customer satisfaction.
- 24/7 Support: Access around-the-clock support to keep your contact center running smoothly.
- Fast Onboarding & Training: Get up and running quickly with free onboarding and comprehensive training materials.
Starting price
Pros & Cons
Responsiveness
Simplicity
Centralization
Connectivity
Layout
livepro’s user interface
livepro pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.7
Customer support
4.9
Reviews sentiment
What do users say about livepro?
Users say livepro improves customer service by providing quick access to accurate information, streamlining knowledge management, and supporting staff with consistent answers. They find it easy to use, with intuitive search and navigation, and appreciate the responsive customer support and regular updates that address feedback and suggestions. They report increased staff engagement, faster onboarding, and reduced training times.
Some mention minor issues with search specificity, linking articles, and mobile compatibility, but they note these are generally resolved quickly. They value the feedback system, reporting tools, and the ability to personalize content for different teams and roles.
Select to learn more
Who uses livepro?
Based on 181 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
livepro's key features
Most critical features, based on insights from livepro users:
All livepro features
Features rating:
livepro alternatives
livepro
Starting from
No pricing info
Salesforce Service Cloud
Starting from
25
Per month
Freshservice
Starting from
29
Per month
SysAid
Starting from
No pricing info
livepro pricing
Pricing plans
Pricing details:
Flex
No pricing info
Features included:
- AI-assisted search
- Standard reports
- Standard workflow
- The Rocket – livepro’s answer bot
- Announcements
- Announcements/alerts/desktop notifications
- Articles
- Process guidance
- People profiles
- AI Search
- Templates
- LightspeedAI - AI Import Tool
- Drag and drop
- Categories
- Governance tools
Premium
No pricing info
Features included:
- Customizable reports
- Customizable workflow
- Single Sign-On
- Ongoing support by trained Knowledge Experts
- Fully customizable permissions
Enterprise
No pricing info
Features included:
- Customizable reports
- Integrate with other analytics packages
- Single Sign-On
- APIs
- Free out of the box
- Integrations
User opinions about livepro price and value
Value for money rating:
To see what individual users think of livepro's price and value, check out the review snippets below.
rebecca S.
Workforce Planning and Capability Manager
Liam O.
Customer Service Officer
livepro integrations (8)
Integrations rated by users
We looked at 181 user reviews to identify which products are mentioned as livepro integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
livepro customer support
What do users say about livepro customer support?
Customer support rating:
We analyzed 39 verified user reviews to identify positive and negative aspects of livepro customer support.
Widespread user sentiment highlights the Livepro support team's exceptional responsiveness and willingness to help.
A significant portion of users appreciate the knowledgeable, friendly staff who offer guidance from onboarding to daily troubleshooting.
Common user feedback praises the availability of multiple support channels, including a helpful self-service portal and community forum.
Support options
Training options
To see what individual users say about livepro's customer support, check out the review snippets below.
“We commenced as a pilot to try to get business buy-in initially and the support provided by the LivePro team and the 'value-add' they provide over and above their software has been best in class.”
Carolyn B.
Head of Member Services
“Livepro is a great program, it's very similar to LiveAgent except even better because of the customer service and staff! Whenever I've needed help they were there to answer in a very timely manner and are very knowledgable about more than just their software.”
Jenna W.
Owner
“The team at livepro have provided incredible support throughout development, implementation and ongoing continuous improvement and expansion across our organisation.”
Kimberley P.
Knowledge Management Lead
livepro FAQs
livepro has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of livepro?
livepro has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does livepro support?
livepro supports the following languages:
Dutch, English, French, German, Greek, Italian, Portuguese, Russian, Spanish
Q. Does livepro support mobile devices?
livepro supports the following devices:
Android, iPad, iPhone
Q. Does livepro offer an API?
Yes, livepro has an API available for use.
Q. What other apps does livepro integrate with?
livepro integrates with the following applications:
CXone Mpower, Genesys Cloud CX, Salesforce.org Nonprofit Cloud, Microsoft Teams, WordPress, Slack, ChatBot, Zendesk Suite
Q. What level of support does livepro offer?
livepro offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, 24/7 (Live rep)
