Rocket.Chat Features

Rocket.Chat

The Leading Enterprise Communication Hub

4.3/5 (125 reviews)

Competitor Feature Comparison

@mentions
API
Account Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Assignment Management
Audio / Video Conferencing
Audio Calls
Audit Trail
Auto-Responders
Automated Routing
Automatic Backup
Batch Communications
Brainstorming
CRM
Calendar Management
Call Center Management
Call Recording
Canned Responses
Chat Transcript
Chat/Messaging
Client Management
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Contact Database
Contact Management
Content Management
Customer Database
Customer Engagement
Customer Segmentation
Customer Service Analytics
Customizable Branding
Dashboard
Discussions / Forums
Document Management
Drag & Drop
Email Distribution
Email Management
Email Templates
Employee Activity Monitoring
Employee Communities
Employee Database
Employee Directory
Event Calendar
Event Triggered Actions
File Sharing
File Transfer
Full Text Search
Knowledge Base Management
Knowledge Management
Live Chat
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-User Collaboration
Negative Feedback Management
Offline Form
On-Demand Communications
Performance Management
Performance Metrics
Proactive Chat
Projections
Queue Management
Real Time Editing
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Remote Access/Control
Remote Support
Reporting & Statistics
Reporting/Analytics
Request Assignment
Routing
SMS Messaging
Scheduled / Automated Reports
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Spam Blocker
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Team Chat
Team Management
Template Management
Third Party Integrations
Time Zone Tracking
Transcripts/Chat History
Transfers/Routing
Two-Factor Authentication
Two-Way Audio & Video
Version Control
Video Chat
Video Conferencing
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
Learn moreCompare App
@mentions
API
Account Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Assignment Management
Audio / Video Conferencing
Audio Calls
Audit Trail
Auto-Responders
Automated Routing
Automatic Backup
Batch Communications
Brainstorming
CRM
Calendar Management
Call Center Management
Call Recording
Canned Responses
Chat Transcript
Chat/Messaging
Client Management
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Contact Database
Contact Management
Content Management
Customer Database
Customer Engagement
Customer Segmentation
Customer Service Analytics
Customizable Branding
Dashboard
Discussions / Forums
Document Management
Drag & Drop
Email Distribution
Email Management
Email Templates
Employee Activity Monitoring
Employee Communities
Employee Database
Employee Directory
Event Calendar
Event Triggered Actions
File Sharing
File Transfer
Full Text Search
Knowledge Base Management
Knowledge Management
Live Chat
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-User Collaboration
Negative Feedback Management
Offline Form
On-Demand Communications
Performance Management
Performance Metrics
Proactive Chat
Projections
Queue Management
Real Time Editing
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Remote Access/Control
Remote Support
Reporting & Statistics
Reporting/Analytics
Request Assignment
Routing
SMS Messaging
Scheduled / Automated Reports
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Spam Blocker
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Team Chat
Team Management
Template Management
Third Party Integrations
Time Zone Tracking
Transcripts/Chat History
Transfers/Routing
Two-Factor Authentication
Two-Way Audio & Video
Version Control
Video Chat
Video Conferencing
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
@mentions
API
Account Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Assignment Management
Audio / Video Conferencing
Audio Calls
Audit Trail
Auto-Responders
Automated Routing
Automatic Backup
Batch Communications
Brainstorming
CRM
Calendar Management
Call Center Management
Call Recording
Canned Responses
Chat Transcript
Chat/Messaging
Client Management
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Contact Database
Contact Management
Content Management
Customer Database
Customer Engagement
Customer Segmentation
Customer Service Analytics
Customizable Branding
Dashboard
Discussions / Forums
Document Management
Drag & Drop
Email Distribution
Email Management
Email Templates
Employee Activity Monitoring
Employee Communities
Employee Database
Employee Directory
Event Calendar
Event Triggered Actions
File Sharing
File Transfer
Full Text Search
Knowledge Base Management
Knowledge Management
Live Chat
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-User Collaboration
Negative Feedback Management
Offline Form
On-Demand Communications
Performance Management
Performance Metrics
Proactive Chat
Projections
Queue Management
Real Time Editing
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Remote Access/Control
Remote Support
Reporting & Statistics
Reporting/Analytics
Request Assignment
Routing
SMS Messaging
Scheduled / Automated Reports
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Spam Blocker
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Team Chat
Team Management
Template Management
Third Party Integrations
Time Zone Tracking
Transcripts/Chat History
Transfers/Routing
Two-Factor Authentication
Two-Way Audio & Video
Version Control
Video Chat
Video Conferencing
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
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Mobile apps

iOS App


2,624 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


7,823 reviews

Rocket.Chat Feature Reviews

25 reviewers had the following to say about Rocket.Chat's features:

Anonymous
(Computer Software company, 1-10 employees)

Great Slack Alternative

2019-05-24

Great interface and ease of use, especially for mobile chat.

Pros

Very impressed with the features, ease of use and UI design.

Cons

Would prefer to have more control over some admin features on the hosted version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Rocketeer,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
Alister R.

good slack alternative

2018-05-01

collaboration and task management

Pros

the best part is that since the product is open source it is highly customizable. Mostly aligns with what slack can do for you, some new features are needed to make it happen.

Cons

More integrations are required to make this completely usable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Alister,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
Ernie F.

Blast off with Rocket.Chat

2020-06-30

Pros

+ Cloud-hosted option + Sleek UI + extensive access controls/user permissions + Auditing panel + REST API + can be accessed on a web browser/desktop client

Cons

- NO native Office365/Azure AD SSO - Can be pricey compared to Microsoft Teams in 2020

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Hello Ernie,
we're glad that you chose Rocket.Chat and that you've been having an overall positive experience with us so far.

In order to receive the latest updates, feel free to subscribe to our monthly newsletter: https://bit.ly/3jQ6jo3

Once more, thanks for your helpful feedback, it will help us to continually improve our platform.

Sincerely,
Rocket.Chat Team

Read more
Giridhar S.

User Friendly

2019-02-08

Also have chat bot integration and third party integration

Pros

Best User Interface Easy Installation and Easy to use Chat Bot Support Third Party Integration Public/Privates Rooms Can create ultimate number of groups Can also Display overall profile information Web Push/ Push Notifications (Automatic) Light Speed and fast responsive messenger Themes available

Cons

Can add more themes and GIF images to it It'll be good if you share your recent updates on it like about your software updates or about your new versions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Giridhar,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
Bob A.

Remarkably Good!

2019-10-03

The ability to add third-parties to meetings ad-hoc gives us a completely integrated solution.

Pros

For our developers, the voice and screen-sharing allow widely separated coders to pair-program as if they were in the same room.

Cons

Most complaints center around the various quirks of the Jitsi subsystem, and related usability issues. For example, the only calling choice offered is "Video Chat". All we want is a voice call. Most of our machines intentionally do not have webcams, yet we have no choice but to select "Video Chat" and then dismiss the dialogs warning us that no camera was found. Every time, with every call. It gets tedious. This is a great example of a very small thing gradually becoming a significant usability issue. Also, for those of us who do have cameras, the default initial setting for a call should be camera OFF for heavens sake. There have already been a couple of embarrassing accidents.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Hi Bob,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
Charlie S.

Rocket.Chat Open Source Messaging Platform

2020-11-05

We're using it just within the Systems department, and I like that it's installed locally and is completely controlled by us.

Pros

Integration with Active Directory was quick and easy, and the mobile, desktop, and Web apps work great!

Cons

My one niggle with RC is with the way notifications work when you're logged in on multiple devices and apps.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Hello Charlie,
thank you so much for your feedback. We're glad that you're enjoying Rocket.Chat and your usage insights are very important for the continuous improvement of our platform.
If you're still facing any issues regarding push notifications, please reach out at support@rocket.chat.
We're happy to have you onboard!
Rocket.Chat Team

Read more
Gavin O.

A great, free Slack replacement

2019-12-04

While gaining an unlimited amount of messages being saved, nearly unlimited storage space, and still keeping a familiar appearance, we've been able to implement SSO and created a number of custom data integrations with our ticketing system.

Pros

OpenSource, free, and self hosted, gives us the freedom to manage and maintain a nationwide communications platform while keeping the costs very low.

Cons

The biggest issue we have with Rocket.chat is somewhat inconsistent notifications being received to some mobile phones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Hi Gavin,

Your helpful comments are much appreciated,and your feedback will help us to continually improve our platform.

Thank you very much!

Read more
Darin H.

A lot of features, but lacking bug fixes

2019-05-21

We wanted a branded chat that we could include our customers in as well.

Pros

I mean, there's a feature in here to authenticate using Wordpress!

Cons

There's also a problem with notifications right out of the box.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Darin,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

If you are having issues updating the desktop app, please manually download and install the latest version at https://rocket.chat/install . We have this issue as a known bug on a prior version and the fastest way to get rid of it is to download the desktop app again.

Read more
sanjay c.

Excellent product

2018-09-26

Good.

Pros

Or team management.

Cons

Need to work on UI. As it's not that eye catching.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Sanjay,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
Jose G.

One of the best free chats

2018-12-25

It works nicely (desktop and mobile), very intuitive.

Pros

Rocket is a rich tool for collaboration: group chats, file sharing, privileges, chat customization, etc.

Cons

It is not possible to quote a message originated in a different chat room, so if you have an important message to share for others, most likely you end up copying it and then pasting.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Jose,

Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!

About quoting from different channels, if you use the "Permalink" option on the message pop up menu, a link will be copied to your clipboard, if you paste that link in another channel, a message preview will appear (similar to the reply one). This enables you to quote other messages in different channels

Read more
Felix K.

Rocket Chat - Good But not Great

2021-07-22

Rocket Chat is a cost-effective communication solution for small businesses. However, when compared to its competitors (particularly Slack), it's not a product I'd suggest to someone trying to get the most out of it. The development team must work harder to stabilize the program and make it more user-friendly.

Pros

It's good for team collaboration and communication with the ability to create changes 4.

Cons

The file sharing option could be made smoother. 5.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandeep K.

Best chat tool for organisations

2019-03-26

I can discuss with my group about the ongoing projects without visiting each and every employee working on same project. Apart from project we can also discuss the problems faced during any phase of the development.

Pros

It also has a web version which makes it easy when the desktop application is not working

Cons

We can not drag and drop files in the group chats, we have to open the file attachment window to open an file.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Sandeep,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
Anonymous
(Information Technology and Services company, 201-500 employees)

Rocket rocks!

2020-06-25

Pros

Ease to use, compatible with another apps and union of 3 others soluctions

Cons

Integrate video conference without third part and better report on livechat

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Rocketeer,
We are glad to know that you enjoy Rocket.Chat and you have such a positive experience.

Video calls are done through our Jitsi native integration! You can learn more on https://docs.rocket.chat/guides/user-guides/voice-and-video-conferencing.

Thank you for your feedback and keep Rock(et)ing!
Rocket.Chat Team

Read more
Charles H.

Great product, user friendly, feature rich, ldap connectivity and doesn't require lots of ram, hd.

2020-11-27

Half my org uses MS TEAMS and comparting it to Rocket.Chat has me pretty amazed how feature rich rocket chat really is.

Pros

Great for document collaboration, video calling and basic chat and integrates well with Microsoft AD.

Cons

The software overall is stable but I personally have seen half a dozen bugs while testing this including LDAP integration and listing users names; some of which are included but not displayed in the client.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No

Response from Rocket.Chat


Hi Charles,

Thank you very much for your review and feedback.

I have to add that we came a long way in terms of user experience and bug fixing in the last updates we released.

We hope that you and your end users are still enjoying Rocket.Chat.

If you would like more details, please feel free to visit our Docs (docs.rocket.chat) or reach out our Sales Team directly at sales@rocket.chat.

Cheers!

Read more
Jayant K.

Simple with speed of rocket :)

2021-06-29

-we have limited resources for chatting and sharing file and here rocket chat is solving major problems in day to day life. great work team rocket chat.

Pros

-Simple UI -very to understand and use -great support of functions

Cons

-not getting notifications -need to use same wifi to use android app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gabriel C.

Good & free corporate chat alternative

2019-10-11

. - Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages. - Also due to the client being an Electron app, it cannot support systemwide shortcuts - It lacks the "threading discussion" that you see in other chat apps.

Pros

- Supports LDAP authentication - On-premises server - Platform availability (both web, mobile and Desktop) - Good & clean usability

Cons

.: voting on polls) - No support for threaded chat - No straightforward integration with SharePoint - Electron client app only, so notifications are a bit lacking

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Hi Gabriel,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
Kristy W.

Most useful and helpful product

2019-09-25

I would say in a nut shell this product is a huge savior to keep a steady workflow within any organization or company as well.

Pros

Firstly the sharing feature of this product is of unique importance that helps me to share unlimited files and folders to numerous people anywhere in the world in just few seconds.

Cons

It’s beneficial enough to maintain all the communication tasks on daily basis with a lot of ease.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Hi Kristy!

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
David M.

An easy to deploy organisational chat solution

2021-01-25

When we were forced into lockdown in 2020 and everyone went to work from home, I immediately needed a group chat solution. I evaluated many options, but Rocket.Chat was by far the quickest one to implement. Everyone worked out how to use it very quickly. We setup multiple channels for different business sections and major projects. Everything is very logical for posting of pictures, emoji's and everything required for a business chat solution. It just worked and everyone was very happy with the results.

Pros

I then setup a reverse proxy using NginX so I could allow access for external staff and so that the mobile app was functional.

Cons

Because the push notification contains the internal port number used by Rocket.Chat, i have to manually launch the app to read the new messages.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Hello David, thank you for your review - we appreciate it. We're glad you're having a positive experience with Rocket.Chat! Feel free to reach out to us anytime :)

Read more
Arun R.

Rocket Chat Review

2020-01-11

And is a very good open source communication tool.

Pros

Friendly designed interface and this tool supports LDAP.

Cons

When we access the application from the start menu, it does not come up directly, it lies hidden on the bottom right corner silently.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Hi Arun,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
Mayank A.

Rocket Chat

2018-10-03

Overall it's good.

Pros

Tagging and notification to users 3.

Cons

Not that much good UI 2. File type upload restriction

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Mayank,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
Nick T.

Excellent Open Source Chat Solution with Many Integrations

2019-08-29

Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget.

Pros

It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website.

Cons

There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Nick,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
Anonymous
(Banking company, 10001+ employees)

Good corporate chat software, but it can be better

2020-01-30

I've used a lot of corporate chat chats. This is software that needs to be improved. It has few resources.

Pros

Colleagues mentioned in conversations receive notifications quickly.

Cons

- It is not possible to search for images and texts within the conversation. - Most of the time, I can't attach a file. - There is no library of the images exchanged. - It is difficult to locate old texts. - There is no sending of audios. - No voice and video conversations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Rocketeer,
Thank you for taking the time to provide feedback about Rocket.Chat. We're happy to help you and your team to communicate better :)

However, it is possible to send audios through our platform and we do have an integration for video and voice calls! :) You can read more about video conferences on Rocket.Chat on https://docs.rocket.chat/guides/user-guides/voice-and-video-conferencing.

As to the other suggestions, we'll report them to our Product Team and take them in careful consideration.

Thanks for your helpful feedback, it will help us to continually improve our platform!

Warmest Regards, Rocket.Chat Team

Read more
Christophe N.

Great Alternative to Slack

2019-05-30

Great experience so far, pricing model is the only limitation for integration into our platform as we dont want to maintain our own app.

Pros

RocketChat is probably one of the best alternative to slack, it offers both the long-term support of open-source and the fast adoption cycle of a commercial cloud based offer.

Cons

Per-user pricing model is still to high for a chat, and limitation of push notifications is a problem for mobile user support.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Hi Christopher,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
Bruno d.

Rocket.Chat is good, but needs some work

2018-09-19

Pros

It enables me in a easy way to contact and share information and files. Also, since the company hosts it, I find it secure to share sensitive data

Cons

Its an outdated design that needs innovation ASAP

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Bruno,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more
Steve F.

Great free chat product

2018-10-11

Pros

Good collaboration tool.

Cons

The app isn't great - web version is better.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Rocket.Chat


Dear Rocketeer,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Read more