Rocket.Chat Features

It's easy to use, didn't cost anything (if self-hosted) and helps us meet EU-GDPR requirements. Further it provides a nice app and a community, that constantly improves the chat and features.

Overall look could be nicer, when compared to Slack or similiar. So when changing from another system, it may not look as nice as you are used too, but the differences are really mininal, so that's not crucial. A few times I had the feeling that it has issues to reliably mark already read messages.

Dear Rocketeer, thank you for your message. Your feedback is very important so we can continuously improve our product. Thank you for choosing Rocket.Chat!

Rocket.Chat has so many features it's crazy. I mean, there's a feature in here to authenticate using Wordpress! So cool! They have both React Native and native apps so getting this customized and deployed is pretty easy. It works pretty well out of the box minus a few bugs. It's got a large community backing most of the repositories which is a huge plus. Overall there's a lot going for it.

Bugs... OMG the bugs are ruthless. Right out of the gate the React Native version didn't have avatar uploading working. We had to pay $1000 to contract out a developer to fix the issue for us. The issue wasn't really a fix more than it was a hack so we weren't able to push it back into the main development branch. There's also a problem with notifications right out of the box. That is really frustrating and we still don't have notifications working on our platforms.

Dear Darin, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience! If you are having issues updating the desktop app, please manually download and install the latest version at https://rocket.chat/install . We have this issue as a known bug on a prior version and the fastest way to get rid of it is to download the desktop app again.

The team behind Rocket.Chat delivers an ongoing effort to improve the software and add new features. Feature requests and bug reports are handled professionally. You can deploy the server on premises or in the cloud. It also has lots of clients (Android, iOS, Windows, Mac OSX, ... and of course web!) Most of the admin settings can be configured via the web interface. I use Rocket.Chat within a docker container and Traefik for SSL termination and proxy. Works like a charm.

Administration is not that easy and the documentation sometimes lacks in depth descriptions. Some functionality is not yet available in all clients.

Hello Michael, thank you for your feedback. We loved that you have such a good experience with our community version. If you have other suggestions let us know! Sincerely, Rocket.Chat Team

It is a very professional software which is widely used in professional environments like Offices and workspace. Also it lets you share files, make channels (groups) for activities, projects and other stuffs. It have features to delete the message with upthreads and also provision to reply in threads and follow/unfollow feature to unsubscribe from the notification.

Mobile app has some issues with the push notifications, in web it works perfectly fine, but a little customization can help that. Moreover for keyboard users like me, there should be some more keyboard aided shortcuts to Edit/ delete messages instead of drawing over mouse actions.

It's really good to use and good to create a public and private channel to do conversation in group. I also love the future of rocket chat API, so you can do a message programmatically.

sometimes it's really slow to use and it crashed while opening its application. one more thing is when we search into chat, by click on that message we can not directly go to that part of the chat.

Dear Rocketeer, Thanks for the feedback on your experience with our platform. We're happy to see your satisfaction and we're always looking for ways to improve our system. Keep rocketing! Kind regards, Rocket.Chat team

Its easy to use. Also you can favorite each person or group chat for easier visibility.

Its missing search over chats so its really hard that you have to remember which topic you discussed with who.

Hi Reviewer! Thank you very much for your feedback! This is really important for us! Addressing the point mentioned in the "Cons" section: We completely agree with you and a native "Global Message Search" is programmed to be released in future updates. As of now, you can search messages only inside each channel/Direct Message. You are more than welcome to test our latest update v3.13! You will find more details in: https://github.com/RocketChat/Rocket.Chat/releases

I like that RocketChat can be deployed as self-hosted, this makes our work communication safe and highly-secure. All the necessary features are available: audio and video conferencing, screen sharing, chatting, file sharing, APIs etc.

RocketChat video conferencing was under development, so for these purposes we integrated Jitsi Meet into this software.

Hello Rocketeer, thank you so much for your valuable feedback. We're always looking for ways to improve our product, and messages like yours help us do it. We're glad to have you with us and that you're having a positive experience with Rocket.Chat.

I love the simplicity and functionality of Rocket.Chat, especially for an open source app. Integration with Active Directory was quick and easy, and the mobile, desktop, and Web apps work great!

My one niggle with RC is with the way notifications work when you're logged in on multiple devices and apps. When I read a message on my desktop app, it's not marked as read on my mobile apps. I've searched high and low in the admin settings and can't find anything that I can turn on to fix that.

Hello Charlie, thank you so much for your feedback. We're glad that you're enjoying Rocket.Chat and your usage insights are very important for the continuous improvement of our platform. If you're still facing any issues regarding push notifications, please reach out at support@rocket.chat. We're happy to have you onboard! Rocket.Chat Team

Rocket.Chat allows you to create your own Private Channel which you can use to communicate with members of your team. Roket.Chat even have the option to create General channels for each department. With Rocket.Chat you can communicate with any member of your team privately via Text, Voice or Video. It allows you to notify everyone in a group or channel. Rocket.Chat can be access on all devices and there is also a web version so there is no need to install application on PC

There is nothing about Rocket.Chat that i dislike, its an awesome application

1) It is a free and open source chat application. 2) Privacy chat feature is available and it is more secure. 3) The incoming message is translated to English if another user is communicating in some other language. 4) We can integrate our rocket chat with chatbots. 5) Can install plugins like Drupal for theme customization. 6) Supports different types of authentications like facebook, LinkedIn 7) Rocket chat community support is very good. 8) We can subscribe to different global channels for gaining knowledge.

I did not find any flaws with this software.

Thanks for your feedback!

It is FREE. Really free. COMPLETELY free chat system, documents sharing, team discussions and info sharing. Also, you can create conversation inside channel as a room. Quite handy to avoid 1000 channels.

There are bugs that are not fixed (and it has been years...) Eg : once you remove notifications from a channel, even if you try reactivate them, it does not work anymore. It is very confusing to go back if you click on add a file out of purpose... It makes it difficult to use sometimes.

As a user, it was very simple to get used to, very intuitive, and even today very stable. Keeping a great track record is perhaps your greatest asset.

Little publicized, the name is not very appealing. I can't (or don't know) open two conversations in different windows.

Dear Pedro, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build better customer experience!

RocketChat is probably one of the best alternative to slack, it offers both the long-term support of open-source and the fast adoption cycle of a commercial cloud based offer.

Per-user pricing model is still to high for a chat, and limitation of push notifications is a problem for mobile user support. Another pricing model would be appreciated.

Hi Christopher, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Rocket.chat is a great alternative to Slack with the possibility to run it without license costs on-premise. Documentation is good and a lot of Slack integrations also works with rocket.chat.

Push notifications has been bugging and recently limits has been introduced for the push gateway. Our users does not like it because it is not Slack.

Dear Rocketeer, we're very sorry to see you go. You can check if the push notification limit applies to you here: https://forums.rocket.chat/t/push-notification-gateway-pricing/3044. We're glad you found us when looking for ways to be the owner of your data. Thank you for your feedback - we're always improving our UX and design to make Rocket.Chat as user-friendly as possible. Hope to see you again in our rocket anytime soon!

- Supports LDAP authentication - On-premises server - Platform availability (both web, mobile and Desktop) - Good & clean usability

- Some things are still not working in the mobile native app (e.g.: voting on polls) - No support for threaded chat - No straightforward integration with SharePoint - Electron client app only, so notifications are a bit lacking

Hi Gabriel, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands. 2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications. 3. Slack like user interface , which my team can instantly connect to.

1. The Quote a message, can be improved, it is visually not very clear. 2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times. 3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front. Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.

Hi Aditya, our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on support@rocket.chat? thanks for your feedback!

It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website.

There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan.

Dear Nick, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

+ Cloud-hosted option + Sleek UI + extensive access controls/user permissions + Auditing panel + REST API + can be accessed on a web browser/desktop client

- NO native Office365/Azure AD SSO - Can be pricey compared to Microsoft Teams in 2020

Hello Ernie, we're glad that you chose Rocket.Chat and that you've been having an overall positive experience with us so far. In order to receive the latest updates, feel free to subscribe to our monthly newsletter: https://bit.ly/3jQ6jo3 Once more, thanks for your helpful feedback, it will help us to continually improve our platform. Sincerely, Rocket.Chat Team

The possibility of having a self-managed version of it, running on our own servers, for free. This ensured our data stayed ours. We also implemented a chatbot connected to our MySQL and automatized the work distribution.

There are over 1200 permission settings. Around 50% of the software is "okay" documented, the rest indicates it is "under development". Very complex to know exactly what impact will have each setting.

1. I like the notification system. It's highly unlikely that you will miss a crucial notification. When the status is set to busy, the notifications will stay in the background 2. It is definitely cheaper compared to its competitors 3. It's good for team collaboration and communication with the ability to create changes 4. The emojis spice up the communication 5. It also offers SSO functionality where users can log in with their GSUITE credentials

1. The major con has to be the User Interface. It could definitely use a lot of improvements to make it smooth 2. When starting it for the first time, the servers actually take forever to load 3. It hangs quite a lot even with a very strong internet connection and high spec laptop 4. The file sharing option could be made smoother. 5. The video call option is still missing 6. It's very easy to miss notifications while using the mobile app

Number one thing -> love the fact that it keeps all logs of chats saved. Very easy to message code snippets or images or any sort of file to coworkers.

Haven't found anything I disliked about rocketchat yet. It is quite a big upgrade over our last messaging tool (skype).

Dear Faraan, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

- Extremely inexpensive for business compared to something like Slack or Teams - A plethora of customization when it comes to permissions

- Missing some of the refinements that exist in things like Slack (i.e. notification settings are finicky sometimes, settings / preferences can be difficult for a lot of users to understand) - Anyone with our URL can technically sign up whenever they want. We just keep our public rooms locked so there's no info there - Even as the admin the amount of settings can be daunting at times.

Dear Shaun, Thanks for the feedback! We sincerely appreciate your insight because it helps us build a better customer experience! About the sing up problem, you can change the settings for user registration, you can either, have users be manually allowed on the server by the admins, or give them a secret url that can be used to register in the server. Check out our Documentation on managing account settings at https://rocket.chat/docs/administrator-guides/account-settings/#registration

OpenSource, free, and self hosted, gives us the freedom to manage and maintain a nationwide communications platform while keeping the costs very low.

The biggest issue we have with Rocket.chat is somewhat inconsistent notifications being received to some mobile phones.

Hi Gavin, Your helpful comments are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!

easy to use, configure, can be installed on many forum like ubuntu,ocean,docker etc. Android/IOS application supported. text formatting is value aded feature. file can be sent or recieved. hence at server level restriction can be made to avoid data sharing. channel/grouping can be made. 2 step security is good option.

User cant made group, does not work with windows server active user directory, if you paste large data, it will convert it to text file, editor do not support for medium large data.

Hello Mudssar, we're glad your happy with the overall performance of our product. :) About the problems you're facing, you can always contact support@rocket.chat and we'll be happy to help you! Kind regards, Rocket.Chat Team