Rocket.Chat Reviews - Page 3

Relatively easy to install considering its a snap included in the Ubuntu 20 server bundle. Free to install, easy to use. Great for document collaboration, video calling and basic chat and integrates well with Microsoft AD.

Found several bugs in newest version. The software overall is stable but I personally have seen half a dozen bugs while testing this including LDAP integration and listing users names; some of which are included but not displayed in the client. I wish this had a capability to see all activated users and the presence status of each user in the admin console.

Hi Charles, Thank you very much for your review and feedback. I have to add that we came a long way in terms of user experience and bug fixing in the last updates we released. We hope that you and your end users are still enjoying Rocket.Chat. If you would like more details, please feel free to visit our Docs (docs.rocket.chat) or reach out our Sales Team directly at sales@rocket.chat. Cheers!

I learned about this software when my previous employer asked us to transition to this software from Slack. And I liked it so much better! The user interface feels like Slack's and is intuitive as well. And best of all? All previous chat history is there for you to see...not blocked at all! It is also great for keeping your personal and business-related chats separate. No more emailing back and forth!

No other cons to mention here. If I had to pick Slack or this software, I would go with Rocket.chat.

Hi Sheila, Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!

A platform proper for team working. Sober but efficient design with very intuitive features.

I need more customization of the profile, so anyone can see a perfil more complete and pro-like.

One of the most important pro is the data protection, you know that all the info disclosed through messages are secured. It can be downloaded on different devices: Android, iOS, Windows, Linux. The app is really easy to use, has a lot of helpful features to maintain good communication.

There are only two things I would like to see Rocket.chat improve: the Search section (searching for a specific word won’t show the right results, but random messages), and that the new messages notification don’t always pop up.

We use rocket chat in our company. It was the most convenient switch after (sad) years using Skype. Rocket is a rich tool for collaboration: group chats, file sharing, privileges, chat customization, etc. All at a cost of zero! It's open source meaning there is a lot of eyes at this product code and quality. Updates are available often too.

It is not possible to quote a message originated in a different chat room, so if you have an important message to share for others, most likely you end up copying it and then pasting.

Dear Jose, Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much! About quoting from different channels, if you use the "Permalink" option on the message pop up menu, a link will be copied to your clipboard, if you paste that link in another channel, a message preview will appear (similar to the reply one). This enables you to quote other messages in different channels

We can use Rocket.Chat to communicate directly, that is one to one, or we can use it for group chats. The user interface is very user friendly. The best thing about this software is that it is an open source product. I can chat with my colleagues even if I am not in the office. It also has a web version which makes it easy when the desktop application is not working

We can not drag and drop files in the group chats, we have to open the file attachment window to open an file. Sometimes while chatting, in the middle of the chat the desktop application hangs a lot.

Dear Sandeep, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Its free to use its also great for sharing files you get emails for all rocket messages, makes it easy to catch missed messages its open source Its way better than sending emails to colleagues you can host it in your own server

When its running in the background the desktop app doesn't open when you open using the shortcut icon to open it. there is nothing to hate about this app

Dear Mbongiseni, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

The idea to have WhatsApp and other platforms in the communication channel.

Not working. Plan and simple not working at all.

Vernetzung aller Vereinsmitglieder auf einer gemeinsamen Plattform, Gruppen- und Einzelchats möglich, Durchführung von Umfragen direkt in Chatgruppen möglich (mit Umfragen-Bot)

Der Dienst für die Push-Benachrichtungen fällt hin und wieder aus, sodass neue Nachrichten manchmal unentdeckt bleiben

communicating with fellow team members in the blink of an eye is just fantastic to me. Rocket chat is very comfortable to use and understand.

you might over look messages that were just sitting there idle sometimes

Rocket.Chat software was implemented early in the COVID-19 pandemic to keep people in our department active and collaborative while working remotely. We customized the layout and created workgroups to integrate the team and it worked very well. No delays and no communication failures.

Support is a bit of a downside, but it's rarely used. The tool works well and we have not had any reports of serious problems.

Rocket.Chat is great in terms of the fact that it allows you to manage your own chat server without having to go through third party services and paid subscription plans. You just download and install the server and you're good to go as long as you install and configure the chat client (or you could even use it through the web client). It also provides an interesting websocket + RESTful web service interface which you could integrate with any application you build. It is free and open source, so if you play your cards right, you have an effective, modern chat server for free.

It can be a hindrance at times to do more granular configuration on a Rocket.Chat server and it takes a while to figure these things out.

Hi Ramindu! Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!

J'ai aimé les fonctionnalités de Rocket.Chat. J'ai aimé que l'on puisse s'auto-héberger ou payer pour l'hébergement. Simple à utiliser, il offre de bonnes options pour verrouiller les canaux et il est facile de voir les canaux qui ont été configurés pour un usage public.

Il ne vous donne pas de description des membres du personnel, comme leur titre de poste ou leur numéro de téléphone. Il change également votre statut en absent, et vous ne pouvez pas le changer sans le redémarrer. Il se bloque toujours quand une mise à jour sort et n'est réparé qu'après la mise à jour.

Can be deployed easily on your own infrastructure. Easy to integrate with other applications, using web hooks. The fact that it's open source makes it accessible to so many companies!

Some functionality doesn't seem to be thought through, for example the colour of the room title changes based on the room title and can't be customised. It would be great if you could just pick a colour. The current threaded conversations don't stop multiple conversations in a room turning into a complicated conversation. The slackbot equivalent 'Hubot' isn't heavily worked on, so lags behind Slack in this department.

Dear Will, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Rocket chat has been made in a perfect way. You have many options to work with. It is perfect for companies, but also it is perfect for personal uses.

The only thing I don't like is that they don't have good mobile app. There is a mobile app already but it doesn't work as it should.

Dear Berin, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Easy for user to handle. Good for Administration to set up.

You have to install add ons for some functions like absence notitz etc.

Hello Matthias, Thank you for taking the time to provide feedback about Rocket.Chat. We're happy to hear back from our users and we're always looking for ways to improve our services. To receive the latest updates, feel free to take a look at our blog (https://rocket.chat/blog/) and to subscribe to our monthly newsletter here. Once more, thanks for your feedback! Warmest Regards, Rocket.Chat Team

It's an instant messaging software so you can use it in a workplace to get in touch with each other on a daily basis.

The UX/UI is not great. My manager/boss is in control of everything. They can read conversations and how much time you spend on it. They also restricted a lot of things. Maybe it's not how it's intended to be used but I really don't like this software. I have two workplace, and really Slack is way but ay better.

Cost effective hosting Good Integrations Simple to use

Customer Support Help documentation is a bit lacking

Dear Rocketeer, Thanks for the feedback! We sincerely appreciate your insight because it helps us build a better customer experience! Given our open source nature, it is sometimes difficult to keep our documentation updated, we are always doing our best to keep it updated and our awesome community does a great job in helping us with this task.

It is easy to setup and a good alternative to slack. It is easy to start channels and hold conversations.

On the phone app you can't actually start a thread. You can however on the computer which makes the channel a little disjointed at times.

Dear Rocketeer, Thank you for your feedback! Your helpful comments are very much appreciated. The thread system has been updated on our release 3.4. We hope to have fixed your problem! You can learn more about it on https://rocket.chat/introducing-rocketchat-34-new-threads-omnichannel-features-more/ Kind regards, Rocket.Chat Team

Video chat, group channels, group conversations, this chat gives you several options to interact with your contacts in a smooth way.

The fact of being logged out anytime it gets an update is a little bit annoying in my opinion, but after a login everything is back to normality.

Our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on support@rocket.chat? thanks for your feedback!

It is a Good application for communication and share files. There is a group chat functionality which help us to chat or shared anything with many people at same time.

There should be a option to save some important stuff in group chats so that we don't need to search for something from complete chat. All type of files should be shareable like c#,html.

Dear Shivani, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

I use this product daily at work when I am trying to connect with other employees within our company. It is easy to use and very fast.

I have not found anything I do not like about it.

Dear Kelly, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

It's a great business chat software and makes it very simple to create channels and set chat preferences.

It's not very visually appealing compared to chat software like Slack.

Dear Mark, Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!