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Rocket.Chat
5
78
4
51
3
23
2
3
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Leading Enterprise Communication Hub
Table of Contents
Rocket.Chat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Rocket.Chat overview
What is Rocket.Chat?
Founded in 2015 by Gabriel Engel, Rocket.Chat began life as a Live Chat support tool built on Meteor. It has come a long way since then, received funding from US-based New Enterprise Associates in 2016 worth $5,000,000 USD and won multiple prizes such as a 2016 Bossie Award for Best Open Source Application and first prize in the 2017 edition of All Things Open’s Startup Competition. Today, Rocket.Chat is an open source team collaboration platform that enables banks, NGOs, startups, and governmental organizations to have their own chat tool, customize its look and feel, choose their users, and securely manage data.
Users can set up Rocket.Chat on cloud or by hosting their own servers on-premises. Rocket.Chat can be forked on Github and become a new platform altogether, thanks to its code being open source and thus openly available to the community.
Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, dozens of OAuth providers and unlimited users, guests, channels, messages, searches and files.
Customization is enabled with the option of adding or removing features and selecting your own integrations, plugins, themes, mobile and desktop apps.
Rocket.Chat is a fast-growing platform that is now installed on over 180k servers and counts over 10m users worldwide as well as having an active, passionate community of over 700 developer-contributors who help Rocket.Chat’s core team of developers to constantly improve the product. Rocket.Chat’s long-term vision is to replace email with a real-time federated communications platform and to establish a marketplace that will nurture app-building and offer services to enable businesses to be built using Rocket.Chat.
Starting price
Alternatives
with better value for money
Pros & Cons
Team Communication
Group Conversations
Pricing
Notifications
File Sharing
Messaging
Rocket.Chat’s user interface
Rocket.Chat pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.2
Ease of use
4.3
Customer support
4.1
Reviews sentiment
What do users say about Rocket.Chat?
It’s bulk instant messaging is the most effective feature than in any other chat application which made our group chat extremely efficient.
Select to learn more
Who uses Rocket.Chat?
Based on 156 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Rocket.Chat's key features
Most critical features, based on insights from Rocket.Chat users:
All Rocket.Chat features
Features rating:
Rocket.Chat alternatives
Rocket.Chat
Starting from
No pricing info
Microsoft Teams
Starting from
4
/user
Per month
Slack
Starting from
8.75
/user
Per month
Telegram
Starting from
Free
Rocket.Chat pricing
Pricing plans
Pricing details:
Pro
No pricing info
Features included:
- Self-managed or Premium hosting options
- Support for air-gapped deployment
- Single-instance scaling
- Full platform white-labeling
- Removable watermark for sensitive comms
- 12×5 on-call coverage
- Desk portal support
- 1 business day response for all severity levels
Enterprise
No pricing info
Features included:
- Microservices architecture
- Multi-instance deployment
- Workspace & channel throughput monitoring
- High-availability with disaster recovery
- Performance monitoring & alerts
- Comprehensive server logs
- Voice calls
- Multi-party video conferencing
- Secure session access
- Auditable call records
- Session metadata logging
- Integrated conference chats
- LDAP and SAML user group mapping
- Account recovery and credential management
- Role-based access control
- Remote device logout
- Security event logging
- Message and file audit trails
- Authentication and access logs
- Compliance reports and exports
- Attribute-based channel access
- Dynamic access controls by role/context
- Policy Decision Point (PDP) integration
- Data Transport (TLS) - Post-quantum security
- End-to-end encryption with post-quantum security
- Model-agnostic architecture
- BYO self-hosted LLM
- Intelligent search
- Thread and channel summarization
- Internal knowledge engine with RAG pipeline
- Source attribution
- Role-based access controls
- Data pipeline control and governance
- Data sensitivity classification
- Agentic RAG
- Prompt augmention and guardrails
- Model Context Protocol (MCP) support
- Rocket.Chat Federation
- Distributed channels
- Secure messaging and file sharing
- Invitation-based federated collaboration
- Threaded discussions in federated channels
- Search and join federated rooms
- Mission-critical 24×7 support
- 30-minute response for high-severity incidents
- Hotline access to Rocket.Chat experts
- Expedited issue resolution
- Long-Term Support (LTS)
- Professional services
- Direct access to Customer Success Manager
User opinions about Rocket.Chat price and value
Value for money rating:
To see what individual users think of Rocket.Chat's price and value, check out the review snippets below.
Taylor A.
Executive Assistant
Felix K.
General Manager
Rocket.Chat integrations (16)
Integrations rated by users
We looked at 156 user reviews to identify which products are mentioned as Rocket.Chat integrations and how users feel about them.
Integration rating: 4.0 (2)
Rocket.Chat support options
Typical customers
Platforms supported
Support options
Training options
