Appointy is a simple, functional and power scheduling software designed to help you grow and manage your business. Appointy allows you to accept appointments online, send automated email/ sms reminders, integrate with social media and Google Calendar, accept online prepayments, create deals & discounts and much much more.
Appointy supports 100+ verticals. No matter what the size of your business, we have a plan designed specifically for you. Find out why over 75,000 businesses around the world trust Appointy. Our basic plan is free for you forever. Register now!
Appointy handles all of our scheduling for all of our staff. I wouldn't have it any other way!
Pros The best thing is the customer service. I have never in my life been more please with a live-chat service than I have with Appointy. Our questions are often convoluted, sometimes obscure, and even on occasion have the answers in plain sight. The people they have doing tech support for their product are THE reason I wouldn't consider anything else. There is no robo-answer, and the people are genuinely interested in helping me find my solution.
This sounds totally crazy, but I almost LIKE when something breaks because I get to interact with these guys! Shoutouts to [SENSITIVE CONTENT HIDDEN] in-particular!
Cons Some of the default views (admin side) don't make sense. Example: moving to the calendar and I only see the next 3 hours? Default should be a week. And honestly, I think I can probably change that. Wait!!! I get to go talk to the support guys again!
Other than that, the customization to make it look more like a whitebox product is a little lackluster.
Publishing online classes with zoom during lockdown. The support for customising to our needs was excellent. We may be able to use this going forward with paid classes.
Publishing online classes with zoom during lockdown. The support for customising to our needs was excellent. We may be able to use this going forward with paid classes.
Pros The flexibility of configuration to suit business needs are very good. It has a good range of features but the most appealing is the Live help and the outstanding level of customer support even during the free trial as all questions are answered and you are sent direct links to the relevant support material.
Cons One or two small areas could benefit from additional customization such as gift certificate emails need to be slightly better design. Code needs to be bigger than the price you paid.
This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page.
We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain;
Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners.
Here is the list of things that hasn't changed to this day (since 2011).
1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.
This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page.
We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain;
Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners.
Here is the list of things that hasn't changed to this day (since 2011).
1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.
Cons If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot.
Long Term Customer - Appointy Supports Our Entire Business
Used daily for 2+ years
Reviewed 2020-09-02
Review Source: Capterra
Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.
Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.
Pros Appointy has a lot of flexibility and features that can be customized to your business needs. Also, their support team is responsive 24/7 to answer questions about the software.
Appointy's integrations are also very helpful. Their team not only helped me set up 90% of the data collection that I needed, but they also helped me complete the final 10% that was a bit more technical and needed a more experienced developer.
Cons The software could be a bit more intuitive in some areas; however, their customer support team makes it easy to ask questions and quickly get a response whenever I am confused (which is not often).
Pros It was so easy to use. It doesn't take a lot of time to learn how to use and more importantly it works with Google which brings in 95% of our customers.
Cons Putting the account on pause do to Covid19 was a little confusing although they responded right away and were able to help pause my account.
Free plan - for 1 staff, 5 services, and unlimited bookings.
Pro Plan - small business: $19.99/month (billed annually) or $29.99/month (billed monthly).
Business Plan - medium business: $39.99/month (billed annually) or $49.99/month (billed monthly).
Enterprise Plan - multi-location business: from $59.99/month (billed annually).
Staff Scheduling: Automatically assign appointments to the most free resource.
Customization: Personalize your scheduling calendar by uploading your logo, business information, and interactive Google map of your location.
Customer Communication: Send "Thank You" emails to your clients, and SMS and automated call alerts for appointment reminders.
Flexible Booking: Allow you clients to make multiple bookings at once, select their preferred staff and make pre-payments.
Marketing Tools: Create promotional email campaigns, discount coupons, invite clients to write reviews and post on social.
Reporting & Analytics: Get a visual overview of KPIs and metrics such as where customers are coming from and the best performing days, services and staff.
FAQs for Appointy
Below are some frequently asked questions for Appointy.
Q. What type of pricing plans does Appointy offer?
Appointy has the following pricing plans:
Starting from: $19.99/month Pricing model: Free, Subscription Free Trial: Available
Q. Who are the typical users of Appointy?
Appointy has the following typical customers:
Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business
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