Appointy Pricing, Features, Reviews & Comparison of Alternatives

Appointy

Appointment scheduling software

4.65/5 (266 reviews)

Appointy overview

What is Appointy?

Appointy is a simple, functional and power scheduling software designed to help you grow and manage your business. Appointy allows you to accept appointments online, send automated email/ sms reminders, integrate with social media and Google Calendar, accept online prepayments, create deals & discounts and much much more.

Appointy supports 100+ verticals. No matter what the size of your business, we have a plan designed specifically for you. Find out why over 75,000 businesses around the world trust Appointy. Our basic plan is free for you forever. Register now!
www.appointy.com

Pricing

Starting from
$19.99/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Traditional), Italian, French, Czech and 11 other languages, Swedish, Spanish, German, Danish, Norwegian (Bokmal), Polish, Hungarian, Dutch, Portuguese, Russian, Finnish
Appointy screenshotAppointy - Online Appointment Scheduling Software To Help You Grow Your BusinessAppointy screenshotAppointy screenshotAppointy screenshotAppointy screenshotAppointy screenshot

Appointy user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.4
  4.8
Chris H.

Stop reading reviews and just get Appointy!

Used daily for 2+ years
Reviewed 2020-09-06
Review Source: Capterra

Appointy handles all of our scheduling for all of our staff. I wouldn't have it any other way!

Pros
The best thing is the customer service. I have never in my life been more please with a live-chat service than I have with Appointy. Our questions are often convoluted, sometimes obscure, and even on occasion have the answers in plain sight. The people they have doing tech support for their product are THE reason I wouldn't consider anything else. There is no robo-answer, and the people are genuinely interested in helping me find my solution. This sounds totally crazy, but I almost LIKE when something breaks because I get to interact with these guys! Shoutouts to [SENSITIVE CONTENT HIDDEN] in-particular!

Cons
Some of the default views (admin side) don't make sense. Example: moving to the calendar and I only see the next 3 hours? Default should be a week. And honestly, I think I can probably change that. Wait!!! I get to go talk to the support guys again! Other than that, the customization to make it look more like a whitebox product is a little lackluster.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Yvonne G.

First time user of Appointy

Used daily for free trial
Reviewed 2021-02-06
Review Source: Capterra

Publishing online classes with zoom during lockdown. The support for customising to our needs was excellent. We may be able to use this going forward with paid classes.

Pros
The flexibility of configuration to suit business needs are very good. It has a good range of features but the most appealing is the Live help and the outstanding level of customer support even during the free trial as all questions are answered and you are sent direct links to the relevant support material.

Cons
One or two small areas could benefit from additional customization such as gift certificate emails need to be slightly better design. Code needs to be bigger than the price you paid.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Renat Z.

Getting worse by the day

Used daily for 2+ years
Reviewed 2016-08-08
Review Source: Capterra

This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page. We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain; Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners. Here is the list of things that hasn't changed to this day (since 2011). 1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.

Cons
If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Isaiah B.

Long Term Customer - Appointy Supports Our Entire Business

Used daily for 2+ years
Reviewed 2020-09-02
Review Source: Capterra

Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.

Pros
Appointy has a lot of flexibility and features that can be customized to your business needs. Also, their support team is responsive 24/7 to answer questions about the software. Appointy's integrations are also very helpful. Their team not only helped me set up 90% of the data collection that I needed, but they also helped me complete the final 10% that was a bit more technical and needed a more experienced developer.

Cons
The software could be a bit more intuitive in some areas; however, their customer support team makes it easy to ask questions and quickly get a response whenever I am confused (which is not often).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jose A.

Amazing Customer Service

Used daily for 6-12 months
Reviewed 2020-06-06
Review Source: Capterra

I have had a great experience.

Pros
It was so easy to use. It doesn't take a lot of time to learn how to use and more importantly it works with Google which brings in 95% of our customers.

Cons
Putting the account on pause do to Covid19 was a little confusing although they responded right away and were able to help pause my account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Appointy pricing

Starting from
$19.99/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

14-day free trial, no credit card required.

Free plan - for 1 staff, 5 services, and unlimited bookings.
Pro Plan - small business: $19.99/month (billed annually) or $29.99/month (billed monthly).
Business Plan - medium business: $39.99/month (billed annually) or $49.99/month (billed monthly).
Enterprise Plan - multi-location business: from $59.99/month (billed annually).

Appointy features

Alerts/Notifications
Calendar Management
Contact Management
Customer Database
Customizable Branding
Data Import/Export
Email Marketing
Reporting & Statistics
Reporting/Analytics
Social Media Integration
Third Party Integrations

API (502 other apps)
Access Controls/Permissions (282 other apps)
Activity Dashboard (363 other apps)
CRM (291 other apps)
Customizable Templates (297 other apps)
Email Management (310 other apps)
Mobile Access (388 other apps)
Search/Filter (306 other apps)
Surveys & Feedback (283 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Appointy

Key features of Appointy

  • Appointment rescheduling
  • Multiple service booking
  • "Thank You" messages
  • Automatic client verification
  • Preferred staff member selection
  • Precision scheduling
  • Capacity booking
  • Recurring bookings
  • Appointment pre-payments
  • Google Calendar syncronization
  • Guest login
  • Resource scheduling
  • Email customization
  • International timzone detection
  • Staff and manager logins
  • Service-level time interval controls
  • Automatic appointment assignment
  • Appointment reminders via SMS or automated call
  • Calendar syncing & personalization
  • Payment gateway integrations
  • Custom forms
  • Customer relationship management (CRM)
  • Real-time notifications
  • Facebook integration
  • Zapier integration
  • Receipt customization
  • Customer ratings / feedback collection
  • Business analysis reports
  • Booking widget for business websites
  • Email marketing tool
View All Features

Benefits

Staff Scheduling: Automatically assign appointments to the most free resource.

Customization: Personalize your scheduling calendar by uploading your logo, business information, and interactive Google map of your location.

Customer Communication: Send "Thank You" emails to your clients, and SMS and automated call alerts for appointment reminders.

Flexible Booking: Allow you clients to make multiple bookings at once, select their preferred staff and make pre-payments.

Marketing Tools: Create promotional email campaigns, discount coupons, invite clients to write reviews and post on social.

Reporting & Analytics: Get a visual overview of KPIs and metrics such as where customers are coming from and the best performing days, services and staff.