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Cvent Event Management Logo

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Online software for event management & hospitality

(19)

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Cvent Event Management Pricing

Pricing overview

Value for money rating

4.1

/5

945

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What users say

If you are in the meeting planning busy you need this product. It will help with budgeting, forecasting, reports and everything else under the sun.
Overall, it is great to have it for me as worker from event services sector but price is great obstacle.

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Reviewers who mentioned pricing said:

MM
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Megan M.

Education Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Cvent has great salesmen and wine & dine customers at their annual conference

Reviewed 5 years ago

It once was the top-notch event management software and demanded top price. Now, they are implementing FLEX (the new "upgraded" version) to try to compete with others in the industry - they are failing at this. Most features still have not rolled out, two years in. Other companies already have all of these amazing promised features and much, much more. In my opinion, they decided to focus on growing as a company instead of staying a top performer. They invest a lot in sales, not so much in product growth and development or customer service.

Pros

I like that their annual conference is a lot of fun!

Cons

Everything we want is always an additional cost - only the bare bones are included. Pricing is the highest in the industry. Customer service reps don't speak English as their primary language. Options are so complex, it's extremely clunky and hard to make function like you intend. There are only a few ugly website templates to choose from. They even charge for additional users. The contacts are difficult to manage. There are no real options for vendor hall maps within the system. You can't view sessions in a grid view (or any alternative views, for that matter), so for a conference with over 100 breakouts, it's horrendous looking. If you want your conference in an app, you'll pay up the wazoo PER EVENT. I could continue all day long with dislikes.

JM
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Julie-Michelle D.

Events Services, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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You Get What You Pay For

Reviewed 4 months ago

There are many options available to help you learn, including how-to guides, online trainings/certifications, user groups, and customer service. The ability to save events as templates so you do not need to reinvent the wheel (and so you can keep sites consistent) is invaluable.

Pros

The system is very robust and offers just about any capability you may want. Similar products often have limitations to what they offer so they come with a lower price tag. If you need a robust system with the capability to customize reports and data, the higher price tag is worth the cost and will save you time and stress as a result. Customer service is easy to get in touch with and work with any issue you may have. They're also quite receptive to feedback regarding functionality.

Cons

It can feel a bit daunting at first because there are so many items to learn. Some items have limits to their functionality which can get frustrating, but it's no different that similar platforms I've used over the years.

AD
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Anna D.

Education Management, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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CVENT Virtual Attendee Hub

Reviewed 3 years ago

We had a good experience overall!

Pros

The Hub helped us create a space for our speakers and attendees to interact and successfully helped us pivot from in-person to virtual. We appreciated the customer support, including the setup and onsite help with creating sessions and live streams.

Cons

We would have preferred that the attendee messaging in the hub was included in the cost, instead of another feature to purchase.

JR
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Jillianna R.

Nonprofit Organization Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cvent is the most event management product out there.

Reviewed 5 years ago
Pros

The software is so customizable. It will fit any events needs from inception to post event follow up. With the new interface Flex, it’s better than ever. It is mobile ready with responsive design and customizable event pages to create professional looking website that rival Wix and Squarespace. And definitely take advantage of the onsite solutions as well as the mobile event apps.

Cons

It’s expensive, but you really get what you pay for. It’s the best solution out there. You’ll save money elsewhere, but you’ll be compensation the integrity of your event.

TS
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Ted S.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best event program on the market right now. We use it for all of our companies events.

Reviewed 6 years ago
Pros

Cvent allows you to control all aspects of your event, including registration, email marketing, and billing. It even allows for integration between many CRMs. Our company uses Weblink as our CRM and it integrates perfectly together

Cons

Most of their options for events is a la carte pricing. So sometimes you may not be able to fully utilize what Cvent has to offer due to budgetary constraints.

Vendor response

Hi Ted, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

MG
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Michele G.

Accounting, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Right Hand

Reviewed 3 years ago

There is someone always available to help. There is a 24/7 support team. All my requests are tracked, attended to, followed up with. They are very attentive, helpful, knowledgable, and extremely polilte.

Pros

DMA’s issues before Cvent were: not knowing where to search for venues, taking so much time to gather and distribute information, no ability to break out registration types or have sessions, no way to link to our CRM. Everything was manually created and manually managed which was very analog, time consuming and disorganized. This became an increasing problem as we went from 10 events a year to 40 with...

Cons

This software is not cheap. However, cheap things are not good and good things are not cheap. Cvent is always trying to enhance the platform. Unfortunately, some enhancements take time to build.

LR
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Layton R.

Events Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Big, robust, and clunky

Reviewed 6 years ago

I have a love/hate relationship with Cvent. I've used several other event management tools, and can say that Cvent is the most complete of any I've tried. It is a purpose built software that serves its purpose well. However, it can be difficult to use.

Pros

There are some really nice tracking features. Unlike many other event management tools, Cvent seems to be more contact based vs. event based. This means that you can track the same people more easily through a series of events, email, and participation history. It is very robust. If you know what you are doing, you can set up an event registration with any combination of options (sessions, various attendee types and registration paths within the same event).

Cons

If you need a simple but stylish event registration, Cvent is not for you (but the price probably already told you that). They obviously recognize that the Standard registration is way to complex for the casual user and the end user interface (the person registering) looks like it was built a decade ago. To address this, Cvent has rolled out "Express" and "Flex" registration to try to simplify the process. In my opinion, these products are awful. They have tried to dumb down the software and make everything drag and drop that it is very difficult to use effectively. There is very little ability to customize the look and feel of event webpages, forms, and emails in this new system.

Vendor response

Hello Layton, Thank you for taking the time to share your experience using Cvent. We're sorry to hear about your dissatisfaction with Flex and have shared your feedback with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. Please do not hesitate to reach out to us should you have any questions or need any assistance.

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Verified reviewer

Nonprofit Organization Management, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A good mobile app tool with lots of integration capabilities

Reviewed 6 years ago

Overall, CrowdCompass has made the user and administrator experience much better. It is easy to use on both ends and provides a convenience that we never had before. Having event information in app form also means reducing or eliminating the need to print details on paper and this is a huge deal for the environment and overall cost, manpower and waste improvement. Notices, surveys, programs, speaker bios, attendee connections, reminder alerts, personal agendas, sponsor banners, exhibitor details and more can all be integrated in one place that anyone in the age of mobile devices can access.

Pros

Since it is a CVENT product, any event setup in CVENT can be integrated into CrowdCompass so you can have a full featured app almost completely built without having to do the same work you already did to set the event up originally. Additional customization and options are available to tailor the app experience so it is unique and more useful as a tool for attendees. The best part of it to me is the...

Cons

It's not their fault but recently due to app regulations, event apps are becoming consolidated into one platform app that contains events from all the clients who use it. This means no branding of your own app with your own name and your attendees having to download a third party app with events other than just yours available in it. In this day and age, privacy protection is very important and there...

CL
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Cate L.

Events Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Use; professional

Reviewed 10 months ago

I have absolutely loved working with Cvent and have been a loyal customer for a decade. I highly recommend Cvent Event Management!

Pros

The Cvent Event Management Platform is so easy to use! The team at Cvent sets you up for success, training you and your team to build your own registration systems and event emails. This allows you to have full, customizable control of the product and create a seamless and branded experience for your users.

Cons

The cost is a bit higher than some other platforms, particularly if you only have limited use for the system.

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Verified reviewer

Financial Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall, Cvent has been a great tool for our team and I can't imagine our jobs without it.

Reviewed 6 years ago

hours of time saved, real-time data upkeep, travel integration, etc.

Pros

The Cvent software is a data gold mine. The days of manually updating/manipulating spreadsheets are long gone and it can all be done simultaneously in Cvent. It has saved our team hundreds of hours of work.

Cons

One of the things I like least about Cvent is their pricing structure. There are so many features that our team would love to implement to take our events to the next level (Passkey, OnArrival, etc.) but we often struggle with convincing the budget keepers the cost is worth it. For instance, our team is completely on board with OnArrival, but stakeholders question the thousands of dollars it will cost when we can continue to pre-print tags before the event.

Vendor response

Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

TM
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Tori M.

Leisure, Travel & Tourism, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cvent is the total package

Reviewed a year ago

I've been using Cvent for over seven years and have watched it evolve and continue to improve and expand its scope. I love working in Cvent and building sites for my customers!

Pros

There are very few things that Cvent isn't designed to do, or if not, a workaround can't be determined with a little bit of effort. I love that the entire event process is integrated from event sourcing to final metric reporting. The registration platform is powerful, and can encompass multiple admission types, registration types, pricing structures, and registration experiences within one event. The accompanying website is easy to build with their tools and can create an elegant, branded marketing piece. Their new mobile app, while not quite as strong as their previous offering, is better integrated with the registration platform and being updated consistently for improvement.

Cons

The email marketing is less evolved than the rest of the platform and a bit less flexible to design and work with.

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JulieMichelle D.

Hospitality, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Costs are offset by benefits

Reviewed a year ago
Pros

Reporting is an excellent feature that allows real-time reporting on almost anything you can think of (there are tons of standard reports built into the system, but you can also create custom reports). Being able to provide stakeholders with a link to run reports on-demand saves a lot of time on the planner's end. The event website is easy to edit and keeps attendees up-to-date with information (thereby cutting down on calls and emails with questions). Emails can be set up to be sent out automatically upon certain parameters being met.

Cons

Cost is a bit higher than other event management platforms, but tends to have very few glitches (if any) and provides excellent management of events from a couple of people to thousands. I have worked with other platforms that could not handle large groups without crashing, so the consistency in performance is a comfort. Oftentimes, you'll find the cost of the platform is offset by time savings.

DA
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Danial A.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for Planning and Managing Events (Including Virtual Events)

Reviewed 2 years ago

At a reasonable and appropriate cost, we were able to use Cvent as our professional Event planning consultant, which enabled us to deliver the events we organize to safety and achieve maximum benefit. Cvent also made it easy to switch from real to virtual events and supported global expansion, where we could invite a group to a superbly organized virtual gathering.

Pros

Cvent is a great tool for planning events of various sizes, including virtual ones. Events are better with Cvent. It forces you to pay attention to the slightest details so your guests have a memorable event. Cvent imports contacts, connects with numerous programs, and allows you to create guest lists with simple operations. You can also create a web page for the event, add payment links to buy tickets and reserve seating for paid events, and Cvent keeps track of all of that for you, so you know who has confirmed attendance and how many seats have been reserved. I also use it to arrange virtual events, sending out invitations and planning the program and themes of discussion. I also like how event logs are recorded and archived on the cloud for easy access.

Cons

Nothing we can say, Cvent is simple to use for everyone, regardless of their interests or business, and it does its job well. Notably, help is provided 24/7, which simplifies use and boosts user efficiency.

AJ
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Annette J.

Medical Practice, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Poor customer service and questionable sales techniques

Reviewed 4 years ago

Poor communications with management, no intentions to resolve customer concerns or address complaints. You are only assigned entry level account managers and a customer service number hat will tell you to watch a video. I rarely post about other companies, but feel that this company has the worst event platform and highest cost I have seen in the conference industry in the past 10 years. The SALES managers are only trying to get a commission and do not try to do the right thing for their customers. Very disappointing.

Pros

Ease of use on smartphone, ability to refund attendees with a simple click. Reports and tracking post event were useful

Cons

The sales team will upsell you into products and services you do not use or will never use- and automatically renew the contract. Ecommerce terms change in the middle of a contract, subjecting all of your funds from registration to be ON HOLD for up to a year. Essentially your business may have no working capital, The customer service and training is slow to respond and tedious to implement. No way out of a contract you do not want to continue. Once you sign a contract, you are stuck with a company that did not disclose the true costs of doing business with them.

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Verified reviewer

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Many Features for the Wanting

Reviewed 6 years ago
Pros

This app platform is one that will do just about everything you would need in a program for the right price. They look into many features and navigation options gearing you towards building a social media network during your entire program . Many features are available but not necessarily known right away. A deeper dive into this software can really open up your creative side. A mobile iPhone, Android and iPad friendly version is available along with the "web" view for those who dare to be different with their Windows and BB devices or just want to play on their PCs instead.

Cons

Price & Analytics. This is more on the expensive end of programs but is worth it if you need the extra features. The big drawback for this user is the lack of analytics post program. You first have to be able to read a JSON file and you can't get these results without phoning into support for them to pull this information as well. After you receive this, it will give you basic stats, but fails to tell you what sections of your app was visited most / least frequently. This needs to be fixed.

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Verified reviewer

Nonprofit Organization Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nonprofit perspective

Reviewed 6 years ago

Like I said earlier, the people assigned to my account and others that I've met and worked with from Cvent through customer service and also other departments focused on individual modules of the platform are incredible. They are passionate about the work, they are upfront about what could or might not work for our case, and they are true partners.

Pros

Cvent is very easy to explore and use. It offers a great deal of customization and has a plethora of modules to add on that can grow your and your attendees' experience. The customer service is round the clock and everyone is very knowledgeable. The people assigned to your account as well as the custom service folks on the phone are also incredible in helping you work out issues and build on ideas.

Cons

The cost. In a nonprofit getting the business case for putting more money toward something, even if we could really build something strong and grow our attendees' experiences is hard to convince when the contract costs are still fairly high.

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Verified reviewer

Medical Devices, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful Event Management Software

Reviewed 2 years ago

I truly enjoy working with Cvent. For event management, it is worth the cost to streamline the work. For reporting with a large team it makes it so easy to pull budgets, event status's, who is working on what, etc.

Pros

There is a reason Cvent has dominated the industry. As a meeting planner, cvent has saved me tons of time with sourcing venues, managing budget, reconcilation, and organizing my events. This software is very streamline and makes it extremely easy to keep track of your status for each event. The sourcing feature is my favorite. We only have to enter the information one time and can click as many hotels as we want and send a mass RFP out. The hotels can also respond within cvent so you can pull one report with all of the responses.

Cons

It is very linear. For some of the tasks you have to click 5-6 times to get to the status change you need. I wish the software had more shortcuts to certain tasks.

CL
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Carl L.

Public Relations and Communications, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CVENT Integrated our Events, Communication and Association Management

Reviewed 8 years ago

We are a multi-client firm that focuses on non-profit association management. Most association management systems have very limited event and communication platforms for the complex clients we have. We focused on getting every client on CVENT for communications and all of our events. This has been great to go into one login and system to manage all clients. We then focused on using CVENT as our association...

Pros

Ability to manage very simple and complex events. Integration of events, communication and association management systems. Client success manager that is assigned to your account is great to navigate best practices.

Cons

Would like to see embedded video on e-Marketing platform.

BP
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Becky P.

Real Estate, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Software with Continuous Growth...Recommended

Reviewed 3 years ago

I highly recommend Cvent Event Management and Emarketing Tools. Coming from a veteran Cvent user, they have progressively looked for new ways to dazzle a user's audience - drawing in the crowds with dynamic and crowd friendly responsive sites.

Pros

We've been with Cvent since almost the inception. It's grown tremendously in such a short period of time. The Cvent Connect Conferences are stellar and informative. Never a dull moment I must say. The software is top notch and adds a professional splash to anyone's portfolio. Customer Service is right on point!

Cons

Although I do feel pricing is on the higher end - it is understandable considering the level of technology. Only thing I would say would be my least favorite aspect is the flexibility of adjusting Flex creations to adhere to our more complicated events. I'm positive that with time - this will start to unravel and perfect.

AG
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Angela G.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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overall great service

Reviewed 6 years ago
Pros

very robust - there is a tool in their software system for almost anything you need to do. The software looks at the entire event life-cycle . . from inception through completion

Cons

cost - expensive for companies that don't do very many events to afford the full enterprise suite. I work for a company that can afford the full suite, and when i recommend it for use to others who are start-ups or don't do many events, they cannot afford the full suite's features.

Vendor response

Hello Angela, Thank you for taking the time to share your experience using Cvent! We also want to thank you for being a Cvent Celebrity and appreciate your participation in this program. Visit the CelebrityHub, http://bit.ly/2IuDlXh, to check out the latest Cvent product updates, learn best practices, take part in beta testing opportunities, and earn cool rewards! Please do not hesitate to reach out to us should you have any questions or need any assistance!

SW
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Stacy W.

Pharmaceuticals, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great SMM Tool

Reviewed 5 years ago

We're finding ways to drive our employees and customers to cloud based solutions - no more paper, Excel, etc. This is making it easier to report on all types of data and generally makes us look (and feel) more organized.

Pros

Generally, Cvent is easy to use and has great customer support. As we are all trying to be data driven and move away from Excel, this is a phenomenal tool to start building a depository for attendees, budget, and other event metrics and registration the fuel successful events management.

Cons

Some of the features still seem to be hidden a few layers deep (e.g. 5-6 steps to turn off/on a specific feature). Pricing could also be prohibitive to smaller organizations who still want all the bells and whistle, but I'll reiterate that you have a great team for customer support to try to find a solution that works for you.

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Verified reviewer

Events Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value, lots of customization

Reviewed 6 years ago
Pros

It is very customizable! You are able to edit everything and program it according to your event and theme.

Cons

It is time consuming and can be overwhelming with all of the options. It takes a bit of learning to get familiar with all of the software.

Vendor response

Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

JN
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Jessica N.

Food Production, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Cvent Event Management makes your events so much easier!

Reviewed 5 years ago

Cvent has a lot of benefits. Registration, mobile app, reporting. It is all very helpful when trying to run the back end of your event. Cvent Community is great for self training and the support is always available and very helpful. It was a great decision to start using Cvent for our events.

Pros

The Cvent Event Management portal is very user friendly. Its easy to use and very adaptable to design. It integrates well with other aspects - i.e. passkey, concur, CrowdCompass, making our lives easier on the back end. I love how you can duplicate events so you don't have to start from scratch every time you have a new event.

Cons

While the updates are great, they were not completely ready for roll out. There was a ton of features not available in the new Flex that we were using with the classic events and this was not communicated to us before designing our event in Flex (also, that was our only options because the removed classic from our account). BUT, Cvent did replicate our event for us in classic mode for the hassle. It is also very expensive, but I'd say it is worth the money.

AZ
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April Z.

Events Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good, but could be better.

Reviewed a year ago

My experience is mostly positive, but the product is expensive and I feel like we are Nickle and dimed to death when trying to add more services to our contract.

Pros

Cvent has almost every feature I could want, although it isn't always intuitive.

Cons

There are some features that existed in the Classic version of Cvent that have gone away and are greatly missed, especially the ability to create 100% custom reports and edit travel requests without clicking through the entire registration form.

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Verified reviewer

Events Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Two years with Cvent

Reviewed 5 years ago

Cvent has the widest-reaching integration options in the industry. There is no other event management with the same universal recognizability. Our clients are very comfortable with us using Cvent because they are familiar with the software, having seen it everywhere.

Pros

Cvent is constantly re-evaluating what is of the most value to planners, attendees, and event stakeholders, and creating/updating their products accordingly.

Cons

The software is not intuitive to use, and there is a strong learning curve for new users. We do need to allocate resources towards training when new team members start learning Cvent. Once you are used to it, it comes a bit easier, but I would not say that ease-of-use is their strongest point. I do know they are working to change this.