eWay-CRM - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate eWay-CRM's Contact Management capabilities for its customization options and centralized data storage. They find it valuable to have all contact information in one place, making it easy to access and update. Users report the ability to track interactions and apply tasks to contacts, which helps in managing customer relationships. However, they indicate challenges with synchronization with Outlook, leading to manual processes and duplicate records. They also note the lack of a capability to merge duplicate contacts as an area for improvement. Of the 43 eWay-CRM users who gave detailed accounts of their use of Contact Management, 98% rated this feature as important or highly important.

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“ability to customize contact management to our requirement, the only down side is there is no ability to merge duplicate contacts. i think this is where eway can improve in future”

sh

s h.

I.T Infrastructure Manager

“can keep track of the contacts buy applying tasks, apart from that the features are limited, ”

Jainz J.

Business Development Specialist

Users report that eWay-CRM's Task Management capabilities help them organize and prioritize their tasks effectively. They appreciate the ability to create, assign, and track tasks, which improves productivity. Reviewers highlight the dynamic forms and integration with Outlook and Microsoft To Do as valuable aspects. They find it easy to use and navigate, and it provides a clear overview of outstanding tasks. However, some users miss capabilities like Kanban boards for better visualization. Of the 23 eWay-CRM users who gave detailed accounts of their use of Task Management, 96% rated this feature as important or highly important.

Reviewers indicate that eWay-CRM's Contact Database is fundamental for managing and organizing customer data. They find it helpful for storing and accessing customer information, tracking interactions, and analyzing behavior. Users appreciate the centralized information, which facilitates collaboration and improves customer satisfaction. They report good integration with Outlook and the ability to customize fields. However, some users mention occasional slowness in connecting to the database and suggest that more advanced capabilities could be added. Of the 49 eWay-CRM users who gave detailed accounts of their use of Contact Database, 92% rated this feature as important or highly important.