FareHarbor Reviews

While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.

One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made...

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Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out!

I have used many ticketing services over the years. All of them have had their benefits, but there was always a few things I wanted to change. FareHarbor is the best of all worlds. The interface is very manageable for first time users. The customer service, and support staff have been exceptional. I have easy access to my dashboard at all times, be it on my desktop or my mobile device. Implementing FareHarbor was one of the best choices I have made for my business. I highly recommend this service.

I don't have any cons to report. So far my experience has been very positive.

P.T - Wow, thank you for taking the time to share this review! We are absolutely thrilled to hear how wonderful your experience has been with FareHarbor and will continue to build off that! We are committed to your business growth and are actively creating more content and materials to help you and all our clients navigate through this COVID landscape. Be sure to check out FareHarbor Compass for any Marketing tips along with our Help Center for any questions on the Dashboard. As always, our 24/7 Customer Support team is standing by and ready to take your call or email!

I have used Fare Harbor for years and have always been happy with the services provided, ease of use and customer service. Times are hard now. We are in the middle of a world Pandemic and the tourist industry is being crushed. Honestly, I didn’t expect Fare Harbor to help me through this crisis. But I also didn’t expect Fare Harbor to hurt my company and my customers, but that is exactly what they...

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My husband and I own this business. We are family owned and operated. We are successful and have a great reputation. We have worked hard for a decade to make our company what it is. We care about our customers. Now Fare Harbor is single handedly destroying what we worked so hard for. I have spoken with several representatives of the company. At first they said 5 days. Definitely 5 days. After 5 days passed, they said any day. Now that it has been 8 days they are saying it will get there when it gets there. They will not say why they are holding my money to give my customers. They have not apologized, and I have no clear answers when I can expect it.

Hi Jamie - we understand the pressure and frustration to refund customers during this stressful time and want to work with you toward the best possible outcome. Our Payment Operations team has discussed some alternative solutions with you, but the ACH debits can take 5 to 10 business days, depending on the bank. It seems as of Friday (5/1) has landed in your account and is available to use. We are happy to clarify any additional questions you have regarding this process.

Easy to use, team friendly, quick and efficient. The change over from our previous company was seamless and the support is incredible!

Only that the fees are among the highest in the industry.

Hi Christina! Thanks so much for taking the time to write this review and your partnership over the past few years! It has been our pleasure working with you it is great to see how our software has helped the Sawgrass Recreational Park team. I'll be sure to pass along your great feedback to the rest of the FareHarbor team and we look forward to continue growing this partnership, together!

I like the ease of the software and how quickly I am able to get a response from the support team when needed.

I wish the colors were more vibrant on the booking calendar. I have 3 separate escape rooms and the current color scheme is hard to distinct the difference between each room in the booking calendar.

Hi Antoinette - Thank you for taking the time to write this review! We are happy to hear you have had a great experience working with our team, from our Sales team to our Support! We appreciate your feedback about the colors on the booking calendar! Be on the lookout for our Product & Feature release emails as our team is always looking for ways to enhance the customer experience in our Dashboard.

It seems as if all of the possible customer scenarios have been thought out. Everything is customizable on the backend and looks really user friendly on both the back end dashboard and the front end user interface.

I don't have enough time using the software to be able to identify anything that I don't like.

Hi Mindy - Thank you for taking the time to write this review! We are glad to hear you had a smooth transition and your positive experience with our team! FareHarbor was designed for tours and activities and we are thrilled to know you are taking advantage of our software's robust features and functionalities. We look forward to growing this partnership! If you have any questions, our amazing Support team is available 24/7!

I love how the software program and app truly works. Everything that the company say works, works. With other reservation systems I tried, there mustve had some issues with the program or something because alot of stuff would randomly not work or do the wrong thing etc etc. The platform is also very aesthetically pleasing, easy to use, and always evolving/growing/staying up-to-date with the newest features available. Doesn't cost you as the business anything!

There is really nothing much to complain about with FareHarbor. Of course, in a dream world, there would be a cpl/few things I really wish that could be changed and/or part of the program. I wish I could remember what some of them were at this moment, but I can remember that 'connecting a liability waiver' to my FH bookings/items etc was not as hi-tech as I woulda guessed. The waiver app partnership...

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Hi Sean - We hope that you are well and want to thank you for taking the time to write this review about FareHarbor. We are thrilled to hear the impact that our software and Support team have contributed to your business growth. Giving you the tools to grow your business will always be a priority for us and we are happy to help in any way we can, so please never hesitate to call. We appreciate your feedback on our existing features & partnerships and will be surer to relay that to our internal teams. Overall, we have truly enjoyed our partnership with you these last few years and look forward to many more!

- You get a beautiful overview of the day, week and month. You know exactly what's happening, who's handling it and what resources are being used; - Flexibility is a big plus with their 'availabilities' concept. Lets us adjust the schedule in order to optimise operations with incredible ease; - Filters that let you build your custom calendar (and save it!) are brilliant. You only see what you want to/need to see; - Reports are highly customisable; - Fantastic support.

- Needs work on the invoicing module, currently too basic - API features should be expanded to allow more custom development - Overall design could be a bit more flat/modern, not at all bad though

Hi Andre - Thank you for taking the time to write this amazing review! We are so happy to hear that FareHarbor has made a positive impact on your business and that you have been able to take full advantage of all the software's features and functionalities. We look forward to sharing many more years of success. Thanks!

I had a previous IT experience before creating my start-up. I found in FH a high level of quality of the support and of the functionalities available.

The 5% commission is great to start a partnership when you are start-upper. It might become an issue when the business volume will reach a certain threshold. I was already using Stripe before working with FH. I was sure to have the best price in direct with them. Now all the business volume comes though FH and we are based upon an average commission rate. I can't check if this rate might have evolved in my interest if I was going to stay in direct with Stripe.

Hi Guillaume - We appreciate the time you took to write this review! We are thrilled to hear that both the software and our support team has exceeded expectations! It is amazing to see the growth SeaZen has experienced and we look forward to many more years of growth. Thanks!

This software has helped me in so many ways to grow my business in the tourism industry. The dashboard is very intuitive and user-friendly. Their support couldn't be more amazing, these guys are available 24/7 and super kind. They will always do their best to solve your problems or help you with absolutely anything you ask for. You can contact them over email or phone. It is very unlikely to find the perfect company but Fareharbor deserves this title. Today my company is far more efficient and profitable than a couple of years ago when I was not using them. They have helped me with web design, SEO advice, marketing advice and everything related to the daily operations of my tours. It is a 5 stars company and software. Highly recommended.

Nothing, it's pretty much amazing, I can't complain.

Hi Camilo - Thank you for taking the time to share your review of FareHarbor. We are thrilled to hear the impact that our teams and software have made on growing your business. We will be sure to pass along your high praises internally. We look forward to many more years of success! Thank you

The look of the interface. That’s the only good thing about the software, but if it’s not functional, it’s not worth it.

super can’t seem to complete a request, even when it’s costing my business.

It has put in one place all of my products, reviews and payment options in one place and simplified the booking and payment process for my customers. The customer support is terrific.

I have yet to discover any issues with the software, which could be described as a dislike

Hey Patrick! Thanks for writing such a great review! It is amazing to see how quickly FareHarbor has made an impact on your business by streamlining the booking process and your offerings. We look forward to growing this partnership and many years of success!

1. Extremely easy to use- Each feature was intuitively built in a way that any user can quickly understand the key functions of the software. 2. Customer service is outstanding- Fare Harbor stands alone in the industry in the support and education of it’s clients. From a live training session with a real human being, to a huge online library of video and copy resources to 24 hour service help, there’s simply no one out there that cares for the success of it’s tour operators than Fare Harbor. 3. The software works seamlessly in every aspect both on the back end and client facing interfaces.

This software is perfect. I would not change a thing.

Hi Sally - Thank you for taking the time to write this review and your positive feedback on our Customer Service teams! FareHarbor was built for tour operators like you and we are dedicated to setting you up for success! We look forward to growing this partnership, if you have any questions or need assistance we are available 24/7!

FareHarbor enables so many different options and if we find it difficult to navigate anything, the support is quick, efficient and practical. Our site was easily adapted to deal with so many changes through the Covid pandemic and the staff couldn't have been more helpful.

Sometimes it's complex to work out how to change things but the support is so good we just ask for help - and they sort it!

Jenny - thank you for sharing this review, we love working with you and the Kiah Wilderness Tours team. We are glad we were able to help you and the team navigate some of the obstacles throughout the COVID pandemic and we are always available to help!

I chose FareHarbor largely because they had an API connection with LIVN, which represents a large reseller that I wanted to do business with. When I got to know the system better I found that it had lots of other helpful features. The system is quite complex, and I had trouble building things myself, but the support team is great and has understood and solved each one of my problems quickly and thoroughly.

I don't want to pass fees on to the customer and there doesn't seem to be an option to change it. This means that my tour products are actually more expensive to book direct after fees than to book through resellers.

Thanks for the great feedback. So happy to hear your enjoying the API connection with LIVN!

Flexibility, ability to change items on the fly and really give the best customer service I can because I can be flexible. I integrate it with my personal calendar so I get the bookings synced right to my phone. The ability to be flexible. Did I mention how flexible it is?

There are a couple items that are tricky to set up, but why would you when you can just email or call and have them do it. I'm learning to delegate to them, and it's freeing up even more of my time... ok that part's not a con, but the tricky to set up thing is.

Wow! Thank you so much for the detailed review. We hope you know how grateful we are for your support. Flexible is our favorite word too! We're very excited to hear that we've delivered on that. If you ever need anything in the future, never hesitate to reach out. 24/7 means 24/7! Thanks again. - Becca

Sounds cliche, but it's very organic and "thinks" like someone in the tour industry. It's almost scary! It's like the software knows what I'm thinking at times, stays ahead of me but then other times, it's like I'm teaching it new things. Very collaborative feeling.

I doubt if anything is dummy proof but this is as close as it can get. I do hope that in the future, they will find a way for me to add some alternative things to the checkout for the customer. I have a product that is related to the traveler experience and would love to have it as a check out option right before they buy the tour tickets or complete the transaction because I feel its like a final sale's plug reminder that they might either jump on board with or be interested enough to go back and review the product's description and be influenced to purchase it last second. Currently its an item for sale but its too separated from where I think it needs to be personally.

Hi Shannon - We can't thank you enough for the positive feedback. We truly do consider you a partner and aim to make your experience with FareHarbor a collaborative one. That said we're always looking for ways to improve so, I'll definitely pass along your hopes for an alternative checkout for your customers. Thank you for your trust in FareHarbor and we look forward to the years of success to come! Mahalo!

Could not be easier to use. Great customer service. FareHarbor constantly upgrades their system and works with us to make improvements. The FareHarbor team responds to issues and inquiries immediately and resolve things appropriately. We have never had an issue go unresolved. They listened to our needs and helped us customize our FareHarbor experience to suit. It has performed near flawlessly...

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We have not come across any "cons" with FareHarbor. Any issues we come across and communicate to FareHarbor are resolved.

Wow, Tony! This review is amazing. Thanks for taking the time to leave some feedback on FareHarbor. It's always been a pleasure working with your team!! If there's ever anything we can help with in the future, you know we're always here. Thanks again.

Fare Harbor is a great company, fair people, 24/7 customer service, very polite always and a good system. We are very happy with Fare Harbor as a partner. They made a great website so we could focus on our speciality: Boat tours. Fare harbor helped us with good advice and now adays they even have Dutchies which helps a lot. We are expanding with Fare Harbor.

The Software is big and endless. Some things are not easy to find out.

Hi Eduke, Thanks so much for taking the time to respond. We value your partnership and are happy to hear your positive feedback on our software and the amazing team behind it. We look forward to sharing many more years of success!

Great support from Day 1. Tradewind Charters in Honolulu, Hawaii was among the early users of this platform. No regrets.

Until recently, we were not receiving text alerts of new bookings which is crucial for same day bookings over the weekend when no one is in the office. [SENSITIVE CONTENT HIDDEN], our rep solved this issue quickly when brought to her attention.

Hi Ken - Thank you for sharing this feedback with us! We are grateful for your support and partnership over the past few years. I will circulate this feedback back to our internal teams to help us continue improving the experience of future conferences & events. This was our first-ever virtual event, and we learned a lot along the way. We understand that the timing of this year's annual conference...

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FareHarbor's ticketing system is perfectly suited to our walking tour business. It integrates with our online ticketing agents and provides a comprehensive range of functions which make running our business much easier than before. Their support are absolutely amazing in terms of response times, their skillsets and ability to troubleshoot. Their FAQ pages are genuinely helpful (a rare thing!), and we have had the same contract manager since the beginning who is genuinely interested and engaged with our business, which helps to reinforce our relationship. Their payment schedule is perfect for us and the platform is exceptionally stable, meaning we have never missed a sale.

We genuinely have nothing negative to say about it.

Hi Mark - thank you for the kind words! We love hearing about the positive experience you've had with FareHarbor and the great partnership we have been able to build on together. Never hesitate to reach out if you need anything! Thanks again!

It works. The pages are quick to load. There is so much functionality. I love that rebooking is so easy as are refunds and amending bookings and payments.

I find with so much functionality it can be really difficult to navigate behind the scene and a little too complicated and time consuming to figure out where things are or how to set things up.

Hi Carly - Thank you so much for taking the time to write this great review and your high praise of our team! Growing your business is our priority and always happy to talk through ways to streamline your operations and increase online bookings!

With the onset of the COVID pandemic, it became necessary for me to schedule visits to the farm. I could no longer have hundreds of people there at a time. This software allowed me to very easily schedule visits, track the critical information for each guest in case contact tracing was necessary and send information out to everyone in the session or to individuals. The software also was seamlessly integrated with my banking accounts to take care of all of my financial transactions so that I could focus on the actual events instead of the financial aspects.

There was only one instance that I recall that could have been handled better. I had asked a question about how to set up a certain parameter. Immediately after I asked the question, they integrated my request into the software. At the time, I would have preferred that they walk me through how I could resolve the issue myself instead of resolving it for me. However, that experience revealed to me how fast they could fix my issues.

Mike - thanks for taking the time to write this review. We are happy that our Dashboard and Customer Support teams were able to help you navigate some the obstacles amidst the COVID pandemic. We are in this together and will be there for you every step of the way! Please do not hesitate to reach out if you have any questions!

FareHarbor provides our business with a solid platform from which to sell our tickets, with particular emphasis on online conversion. The ability to manipulate booking flow for various seasons, events, and accommodations is key, along with the ability to shape consumer expectations through confirmation and reminder emails or text messages. Adjusting bookings is simple and intuitive. On top of all that, FareHarbor's SUPPORT is top notch.

Because of the depth and breadth of our product offerings, FareHarbor can at times be a cumbersome dashboard to work with at the Point of Sale level. But I wouldn't trade the flexibility that we have to negotiate bookings and assist customers for something simply less-cumbersome.

Hi Steve! Thanks so much for your honest review and spotlighting our support teams. Our culture involves treating every customer like Ohana and we are thrilled to hear you feel the same way. We understand that features housed in our powerful booking software can be a bit intimidating but please do not hesitate to reach out to our support team if you every have questions. We love talking about dashboards!

I like the ease of use and quickness of FH reservation making, the integration with other activity providers' systems, which reduces the workload of our staff of taking reservations, and also the streamlined invoicing. The super quick and friendly support responses are much appreciated. I love the ability to be able to provide special pricing through personal links for groups, and that it notes these reservations on the manifest for easy identification.

The reporting features are fairly cumbersome with all info coming in, and having to drill out what you don't need, instead of the opposite of entering the parameters of only what you want. Reporting does not offer time period comparison features either, such as YOY or YTD reporting. Of course this can be accomplished by running them separately, though..

Aloha Monica! Thanks so much for your review and feedback. We are thrilled to hear that FareHarbor was helped grow your business and streamline operations. We are glad to hear that our support team has been able to address any of your issues or concerns! You are part of our Ohana and we want to ensure you are always set up for success!