Lightspeed POS Pricing, Features, Reviews & Comparison of Alternatives

Lightspeed POS Reviews

Lightspeed POS

The point of sale you'll love to use.

3.89/5 (254 reviews)
15,843

LightSpeed builds complete retail solutions covering the sales floor, the cash drawer, and the back office. A one-stop solution for inventory-centric retail, LightSpeed's tools encompass point of sale, analytics, inventory management, purchasing workflows, and more.

By utilizing multiple devices and form factors – including desktops and tablets – LightSpeed enables retailers to engage their customers on the floor and execute new sales strategies. Having access to inventory, product descriptions, and check-out capabilities everywhere means you can focus on building connections with customers and running your business.
www.lightspeedhq.com

Lightspeed POS Overview

Pricing

Starting from: $76.00/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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Lightspeed POS screenshot: LS screenshot_getappLightspeed POS screenshot: Lighspeed restaurant point of sale (POS)Lightspeed POS screenshot: Lightspeed POS can be used for clocking in and outLightspeed POS screenshot: Lightspeed supports split bills

Lightspeed POS Reviews (254)

Most positive review

 Bad experience with Lightspeed Magento maintenance

We have been one of the first customers of Lightspeed in Europe. We have decided to rollout Lightspeed as they were on MAC and had a Magento connector for which we could connect our website. Their solution has never been consistent in synchronizing both retail and online stocks. The yearly ...

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Reviewed 15th of February by CEO & Co-Founder

Most critical review

 Wish I'd gone with Quickbooks!

expensive, doesn't sync well with leading accounting software, not compatible with Quickbooks online, poor customer service, does not track sales by hour, can't find problems with Unbalanced GL Accounts, difficult to analyze sales. managing a large inventory is difficult with this POS. Have used ...

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Reviewed 17th of November, 2016 by Taylor Valliant

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Lightspeed POS Pricing

Starting from: $76.00/month

Pricing model: One-time License, Subscription

Free Trial: Available (No Credit Card required)

Small package $76 / month
(1 register, 5 employees)

Medium package $128 / month
(2 registers, 10 employees)

Large package $222 / month
(4 registers, 20 employees)

View Pricing Plans

Key Features of Lightspeed POS

  • Native iPad application
  • Integrated Web Store
  • Advanced reporting and analytics
  • Inventory syncs across all stores, including online
  • Connect directly with suppliers
  • Purchase orders
  • Product matrices
  • Reorder points
  • Serialized items
  • Transfers between stores
  • Custom label printing
  • Assemble items into packages

Lightspeed POS Screenshots (4)

Lightspeed POS screenshot: LS screenshot_getappLightspeed POS screenshot: Lighspeed restaurant point of sale (POS)Lightspeed POS screenshot: Lightspeed POS can be used for clocking in and outLightspeed POS screenshot: Lightspeed supports split bills

Specifications

Intended Users
Mid Size Business, Small Business
Devices Supported
iPhone-iPad, iPad, Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to Lightspeed POS

Benefits

We're dedicated to building not just the best point of sale, but the best retail management tools. That's why all of our products support:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

- Integrated Payments: Plug in a card swipe and process credit card payments without an external terminal.

Videos

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Tasnim Arbee

I was really impressed with the functionality and ease of use of the system.

10/08/2017

We started using the software at a time when very few people were using apps to take restaurant orders. It was revolutionary for our market and soon many followed the trend.

Pros

It was a revolutionary tool for us in South Africa when we first started using the system in our restaurant in 2013. It eliminated errors in orders by the waitrons as orders were taken immediately at the table as opposed to the waitron memorising the order and punching it into the system. It also assisted in getting dishes to the patrons much faster as orders went directly to the kitchen with little delay. The stock functionality was also very useful to us.

Cons

Based in South Africa and the exchange rate being extremely volatile at the time, the monthly premium was sometimes quite expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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T-Ann Currie

Great for our small bookstore

08/08/2017

Overall, Lightspeed has been a lifesaver compared the first POS system I was given to use for my bookstore. I would recommend them!

Pros

User-friendly, intuitive - very low learning curve, clean, easy to read screens, great reports functionality.

Cons

When emailing an order I wish that there were some kind of confirmation sent to my email or that the status would automatically change to from "open" to "ordered". Also, when I am searching through the special order list I would like for it not to automatically go back to the top of the list after every change I make. Sometime I need to make several changes in a row for a particular customer and I would like for my cursor to stay where it is after the change.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Blake Baraban

Amatuer Hour

29/07/2017

There purchasing orders need work. If your a store that deals many orders like a convenience, grocery, liquor store etc. This system is not for you. It's unable to track inventory correctly unless your receive the order immediately before it's out on your shelves. The inventory is unable to go negative which makes it a huge hassle to double check inventory constantly. Your restricted to only a couple credir card processors. There are a couple more cloud based systems on the market around the same price range that have been more stable over the years. I would stay away they may be going bankrupt since they all the customers will be switching after this year because of the performance issues of being down so often

Pros

They got a large staff to apologize for the constant outages that occur with there software English speaking customer service Sleek design Mobile Friendly Comprehensive Reporting

Cons

I've had the system for a little over a year now and it has had glitches at least 10 times to where it is unusable and you have to go cash only. Point of Sale systems cannot have that many issues in one year. It's unacceptable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
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Mary Topp

So far not so good.....the jury is still out.

25/07/2017

Pros

We bought Lightspeed Retail for our shop and bar in London in March. On the surface it all looked perfect for what we needed. Four months on and I'm still undecided as it's still not properly set up yet.

Cons

The biggest issue that I have come across so far (and everybody in my opinion should be aware of this before purchasing the wireless printer) is that you have to have the print receipt function on if you want the cash drawer to automatically open after each sale. If you have the 'print receipt' function switched to off then the iPad won't talk to the printer, which won't talk to the cash drawer. When I asked the support, whether there was a way round this she told me if I don't want to print receipts then I have to open the drawer manually with the key. I just find this incredible! Not only is it a massive waste of paper to have the print feature on all the time, but its a massive security issue for me to have the keys dangling in the drawer all the time. To me it appears that the star printers are out to make a tidy buck on the till rolls, because I cannot believe that there is not the technology to bypass the the print receipt feature and get the printer talking to the cash drawer without printing the receipt

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No
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Dakota Jeane Hilton

Everything I need for my omnichannel business

21/07/2017

Pros

Integrated inventory, ability to have access to numerous reports, able to see cost of items (I was not able to with Shopify), and easy to use.

Cons

It's pricy, but in my experience it is worth it to pay more. Lightspeed has made my life easier, so it's worth it to pay a bit more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Aaron Langille

Low start-up costs for a quality product in the Quebec market!

20/07/2017

Pros

The low up-front cost of Lightspeed's system was my initial draw, and I'm very happy with the results since. Customer service responds to the few minor problems that I have had, and sometimes our suggestions as to improvements of the software are actually implemented, making you feel as though Lightspeed is interested in providing a quality product.

Cons

While my salesperson was great, I've heard from others that they've experienced pushy or rude salespeople. That, however, is hearsay so I can't put too much weight in it. Every POS system has its problems, but I appreciate that Lightspeed actually seems interested in improving.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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LaRee Russell

Restaurant

19/07/2017

I have always found that support is extremely helpful and will even call back to follow up. When their is a Canada wide issue the wait times are longer but it is very unusual for me to wait any longer then 5 minutes.

Pros

The ease of updating information is extremely nice for our restaurant. When it is busy the kitchen does not get clogged up because our servers can print the orders before moving on to the next table.

Cons

We only have a couple of cons: first that the developer has yet to enable two colour printing on the kitchen bills. Second any power surge I need to update the IP address on both printers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Amit Mahtani

Excellent software for growing businesses.

19/07/2017

Overall the software is amazing and the good outweighs the bad and a tested about 10 different PoS softwares when I was shopping around and none of them encompass everything I have mentioned so i know my expectations are very high....which is why I state again...if they added in these features it would make them industry leaders and really a phenomenal PoS system. (its 90% of the way there for me...just a few more features and if would be the best)

Pros

The integration with xero accounting has been a true time saver for my business. It transfers all sales data at the end of the day seamlessly so I don't have to. The ability to use the front end off site has been super helpful as well as it doesn't tie me down to the store and I can do a lot of my work on the go. Creating products, invoicing clients, setting up the main screen custom to what I want is extremely simple once you run through it once.

Cons

Theres a few simple features that are missing from the PoS software which I would like to see integrated and would make it hands down the best in the industry for small businesses. 1) Getting an integrated payment terminal that accepts chip, pay pass and swipe options would avoid any mistakes between manually punching in the amounts on the debit/credit machine and would avoid any back end work after the day closes to be able to balance the day 2) Allowing me to enter the details of the invoices (supplier name, invoice number, total amount being paid, gst, pst, etc.) that are being paid out on a daily basis and having that information transferred to xero would alleviate tons of paper work after the close of the day. 3) There is no way to pull out a month end statement for corporate clients that pay their account once a month. Checks have to be cross referenced manually with the bills that have been put on tab. You should be able to at the very least select which tab invoices are being paid from the list of invoices on the clients account. This would show which ones are outstanding at a glance rather than having to refer back to the paper invoices that the system creates. 4) A front facing screen to display pricing of items being charged, advertisements, and other information is something I have been asking for since day 1 (3 years now). And I would love to see this feature incorporated. 5) Having the ability to offer a discount for a bulk purchase is something that should be automatic. ie: if you buy 1 cookies its $0.99 but if you buy 6 cookies its $5.00. It should do this automatically after punching in 6 cookies...but it doesn't...I have to have another button for "6 cookies" ...small issue but still a bit annoying. Each item in the product section should just have an option to sell at a cheaper price by "x" quantity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Angie Davis

RUN! Do not use Lightspeed!

16/07/2017

Their sales people will tell you the software does everything you need, but it will not. The amount of work it takes to enter products is beyond ridiculous. You have to enter the same info multiple times to get it to work right. Customer service is a joke. You wait forever & once you get them on the phone they don't even know how to work the software themselves. When your problem gets elevated to someone who is supposed to know about your issue they tell you to call customer service to get help. WTF!?!! If your website doesn't work the way they tell you it's supposed to they tell you to call a web designer. Are you kidding me!? So when you call the web designer they refer you to the designer says they don't have the knowledge to do anything with Lightspeed websites yet, but they will. What!?!? Is this the Twilight Zone!! They give you the ability to pay extra for 'Advanced Reporting'. Ha! It's just as much a joke as their basic reporting. None of it gives you correct info or the info you actually need. I could go on and on about all the issues I've had. Just trust and do not sign up with this company! Any of the reviews about LS being great are either fake or from a business owner who doesn't have to actually use the software. I can't imagine anyone loving it this software! It's terrible!

Pros

The only pro to this software is that you can check a customer out and that it does have a website.

Cons

Their sales people lie, customer service is terrible, reports are not accurate & they do not care about the customer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Michael Conroy

Lightspeed Retail and eCommerce

15/07/2017

Pros

Easily get products loaded into your retail platform and eCommerce all at once! Everything flows from one side to the other! I am able to load hundreds of products in the matter of a day. The eCommerce has everything you can think of for features and uses. They have more than enough options to fit anyone's needs for design options on the website. The retail software is immaculate! They have EVERYTHING covered!

Cons

Make sure you look at the recommended sizes for the pictures on the eCommerce. If you dont use the recommended size or resize your images to that size, the pictures will either blow up way too big to see the entire picture on the website menu or it will be too small for anyone to see. It is VERY picky. But we use Canva and we change the size of the pictures in the matter of seconds and everything is working perfectly. I can post hundreds of products in the matter of a day. There currently is a layaway feature on the retail software but it is not yet available on the eCommerce side yet. They said they are working on it but its not there yet so I cannot say if it is good or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more

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