LoyaltyLion Reviews

It's quite easy to use and integrate with BigCommerce. They also have a lot of great features such as points for following on social media, writing reviews, referring friends, etc in addition to points for purchase. They also have a great email platform that sends our emails to customers when they sign up, when they have enough points to redeem a voucher, as well as a monthly reminder to use their points.

I would like to see an updated user interface. It's showing it's age. I would also like the ability for customers to automatically use their points during checkout (I believe this is available for Shopify but not BigCommerce, which we use).

Once setup, this requires very little attention. The integrations are great and admin dashboard is easy to navigate and use. The customer service team are always fast to respond if you ever need them.

The emails that are sent out from Loyalty Lion out of the box can be basic in appearance, but with the ability to hook up with Mailchimp and Bronto etc. for sending this hasn't held us back.

Options Price Facilityes Look and Feel Speed

Only English Time of Propagation learning curve

Pricing is incredible for larger companies, and I've compared between Smile.io, Swell, S-Loyalty, and Loyalty Lion. The set up is easy, and integrations available are superb. Plus you can customize rewards to really influence customer behaviors to maximize customer value, either through revenue or engagement.

Would love if they could have more integrations to other apps, which I'm sure with time they will.

Thanks to how easy it was to migrate from our old rewards program and simple it was to set up with LoyaltyLion, we were able to launch really quickly and saw an immediate increase in customer engagement and retention!

The only downside is that we use ReCharge for our subscription platform and LoyaltyLion doesn't integrate too deeply with ReCharge. You can generate ReCharge coupons using LL but you can't reward customers for month after month loyalty.

Thanks for the feedback Danny! Merchants using our integration with ReCharge are able to reward month after month loyalty using tiers - for example a customer who subscribes could be put into an exclusive subscriber tier and therefore get access to exclusive benefits that non-subscribers don¿t receive. Please do get in touch with support@loyaltylion.com if you¿d like assistance getting that set up.

I love the customer analytics - particularly that I can see who my most valuable customers are and who is at risk. Also the customisation is brilliant. I was able to design a program that perfectly complements my brand.

There wasn't anything in particular, I'm pleased!

Easy to install and set up, our customers love it

I wish they would roll out new features a little faster

I've been using LoyaltyLion for over three years. I love the refer friends feature and the fact I can reward reviews and social followers with points. My customers love it too!

We all want free stuff but you have to pay for essential quality software like this.

It is very simple to use and intuitive. We experience very little bugs and get great customer feedback.

Very little. I would love a more robust reporting suite. Also, the software can be really slow at times

One of the best, if not the best loyalty software out there. We looked at a few and it's a solid option.

Not much, seems to work very well overall.

Really easy to set up and customize your own rewards which is really nice for designing and creating a new loyalty rewards system. Makes it super easy to launch quickly and track and engage with new customers. Very valuable as it can show you which customers are important to your business, and which ones you are losing.

Can't really find any. For this price point, it's absolutely incredible.

I spent a couple of weeks testing loyalty programs. LoyaltyLion came out on top because of how customisable it is, the customer analytics and refer a friend feature. LoyaltyLion was really easy to setup and once setup it just works. The loyalty emails send automatically and increase repeat purchases. I'm very happy.

None that I can see. I've been so happy with the service the team provide and the product has helped my business 10 fold.

It was really easy to set up the rewards and rules - in fact it was even easier than I expected! It took me a while to notice how simple it all was, I was waiting for the moment of complicated set-up to happen and it never did.

It would be great to have more features for customising look of the widget and panel - without needed a front-end developer. A few options for icon images, shape of the panel etc.

We like how we can see and interact with our most active customers.

We're still on the learning curve but it really has been confusing with the time zone settings that are immovable.

No pros were added to this review

No cons were added to this review