Maitre'D Reviews - Pros & Cons, Ratings & more

Toast POS

Rezku POS

SumUp Point of Sale

Maitre'D is a POS software providing tools to manage restaurants, bars & hotels and to handle back-office with many functionalities.

Maitre'D

Android

Linux

Web-based

Windows

iPad

iPhone

Product Manager

This POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report.

President & CEO

It is so bad that we will dump the system well before the three year lease is up. This POS isn't Point of Sale, it's a Piece of.

Manager / Dinnere Chef

It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen.

Sales Director

Great user interface easy to use. Easy to install, great customer service.

Very stable and robust software. Very flexible can be adapted to any type of rerstaurant.

sales

I really dont know what to say about negative from this software.

Owner

If you swipe a card to start a tab, that information is useless to close the tab with, and the system can't access it.

Jill of all Trades

Problems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end.

Great if you need something out of the box

Great but a little difficult setting up for menu items.

Tech guys are awesome!

Not worth the effort Much better products out there

Hello Mellanie,

We are sorry to hear that your experience with our training team did not meet your expectations, but we appreciate your feedback. Please reach out to us at marketing@payfacto.com or via phone at (514) 665-6281, so that we can work to address the issue. We take all feedback seriously and welcome the opportunity to make things right.

Best regards,
Pierre-Marc Cardinal
PayFacto Marketing Director

fast and reliable, easy to use 

I am curious what the user life of this product is.  Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1.  The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips.  2 managers were on the phone w tech support for hours.  The first call was made on Thursday evening and they responded Friday around 415pm.  The call was made far enough in advance.  Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed.  Again it was at 6pm and we had a full house.  I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running.  I had several outstanding tables that needed to be finalized and cashed out.  I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support.  They answered right off in person and were very eager to take my payment.    The initial start up cost was ten thousand dollars cash up front.  I consider that a big investment.  I'm still paying and paying for insurance on hardware and software upgrades.  My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system.  If I get both front and back pc's running windows 10 at the same time I will be very surprised.  10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.

SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES

They also changed their credit card processing policies. Last June (2018) they suddenly made a change to their credit card processing software to make it so it no longer held the card information for use when the guest left. If you swipe a card to start a tab, that information is useless to close the tab with, and the system can't access it. You need to rely on the customer to remember to come back and swipe the card again at the end of their visit. They claimed this was for PCI compliance. When I asked how we should hold tabs open for customers, they instructed us to hold customer credit cards behind the bar to secure their tab. That is the opposite of PCI compliance, and actually breaks many privacy laws. What are you thinking Posera? Down the tubes.

No customer technical support, wait for ever for a call back

Work at a hotel in BC 
Crashed all the time, slow 
Froze
Was not very easy to make it our own 

Difficult 

Hi Amanda,

Thank you for your feedback.

We have just released the newest, most powerful Maitre'D version packed with all of our latest features for faster and smoother operations. We are offering for a limited period, free software upgrades to all our existing Maitre'D customers.

Please contact us to set it up! 
https://www.posera.com/claim-your-free-maitred-upgrade/

Wishing you a great new year, 

The Maitre'D team.


It had good functionality and layout, but it was outdated. 

POS MaitreD

Hi Amine,

Thank you for your feedback.

We have just released the newest, most powerful Maitre'D version packed with all of our latest features for faster and smoother operations. We are offering for a limited period, free software upgrades to all our existing Maitre'D customers.

Please contact us to set it up! 
https://www.posera.com/claim-your-free-maitred-upgrade/

Wishing you a great new year, 

The Maitre'D team.


Great POS system for restaurants in a hotel if you have a PMS system that is compatible with it so that Room Charges can be synced.

MaitreD is great POS for hotels

They make it so your stuck with a high profile car credit card oteoccesdibg company. System is not user friendly. Cost s fortune to get anything fixed in it and you will have a lot of problems with it 

Horrible 

Easy to use, quick set up, great customer service, 

Great product 

I would say that Maitre'D POS is a very user friendly software.  I would say that I am good at computers and learning new software, but this was extremely easy to pick up on.  I was able to enter customers orders quickly.

Maitre'D POS

I would recomend this software to anyone who owns a restaurant.

Maitred review

Happy

it is a nice easy system

Not worth it

We purchased a hotel that used MaitreD and continued to use it until early 2014, when we decided we would switch to Aloha by NCR. We had seen issues with MaitreD but the company convinced us that those issues would be solved by upgrading to their newest release. Alas, for a variety of reasons, we did not switch, but rather, upgraded our MaitreD system to the latest version and purchased new hardware to support it. Installation was done by Fleischer Sales in Vermont, and we thought we'd be better off than before. Wrong. Service and reliability have been awful, with frequent crashes, the need to pay for every single issue from day one, and an inflexible setup that is killing our restaurant. It is so bad that we will dump the system well before the three year lease is up. This POS isn't Point of Sale, it's a Piece of... Good riddance. 

It's time to say goodbye

The interface looks nicer than some other products on the market, but can be slow at times.  Although it does look nicer than others, I wouldn't say it is the nicest. It is very user friendly, which I like. I  would recommend this if you are okay with the slower system. I hope newer versions will fix this issue. It is also somewhat pricey for my liking.

Not the best for the price, also not the worst

Independent review by a POS consultant

This system makes it simple to take care of customers in a timely fashion.  The POS terminal is easy to set up and use which made the transition much smoother from the system we were using.

This is amazing!

The simplicity of implementation is what sold us. Yes, it's easy to use for the line staff, but the initial setup was so great. Great customer support when we've had questions.

So simple!

I've been working in kitchens for more then 10 years and Maitre'd is definitely one of the best systems for efficiency and high turn-over services.

Modifications

A great buy for any restaurantor that is looking to
get the most profits out of his business and increase
customer satisfaction with faster and more efficient  service

User friendly and easy to use

Good software compared to other similar softwares available in market for POS.

Maitre'D Reviews (2025)

Suggested alternatives

Pros and cons

37 reviews