MemberClicks Reviews

it interfaces with financial programs fairly easily.

i am old school....give me a cookbook manual on how to use this system and trouble shoot....this readying and searching topics is for the birds.

Memberclicks has been very good for managing membership, handling invoices and creating portals for our members. That's all very positive. Even better is their onboarding staff and support. Having a knowledgeable person to talk to (not a computer) has been a game changer from our last service.

Missing: The ability to accept credit card payments at an event quickly. It doesn't work with credit card readers so the lines to register and pay for classes is too long and chaos ensues. This is critical to have, people have been advocating for this since 2018 (according to comments on their own site) and it's nowhere on their radar. This is my biggest pet peeve with this software and it frankly makes the company's management look tone deaf.

The one stop shopping for everything in one place is great. Website, email, and membership management.

I feel like updates are not always communicated, a new features can be difficult to use without a heads up on how to use them.

Thank you Jessica for your review. If there is anything we can help with, please contact us. - MemberClicks Team

It is fairly simple but robust enough to meet or exceed our needs. They were to accomplish or meet our needs in just a few clicks of the mouse.

Fairly rigid. While most things are built in there is no opportunity to customize anything that they have created as an option

Thanks for taking the time to review MemberClicks and providing your feedback, Bruce!

The software has a lot of great features from membership management to financial transaction management to event management and form creation. There are a lot of ways to set up a customized experience for your members and the software is always improving. Since it's web based, you don't need to download anything to use it which makes it easier for real-time updates. The search features have improved over time, as well as metrics data analysis. Software is also fairly easy to use and there's many videos on how to do so.

There are some restrictions in terms of webpage customization. Since it's not like WordPress, there are some formatting limitations on the webpages - however, there are typically decent workarounds. Also, when creating invoices for memberships, there are some minor limitations on where certain links can go, within the email templates.

Hey Kalu! Thanks for being a great MemberClicks customer and for your honest feedback. As you know, feedback drives our product roadmap and we are always aiming to improve the user experience.

User friendly; customer service is extremely helpful and responsive; the transfer was easy

Con with a Pro: There are some features missing we wish we had but have been able to find some workarounds that are helpful and customer service is always willing to take our input to forward for consideration in adding features and that is appreciated

Memberclicks has a straight forward editor for website articles and creating forms. The Help Center has updated documentation that often includes easy to follow screen shots and video tutorials. Their support response time when submitting tickets has always been fast as well. The system supported all of our needs for setting up event registrations, with multiple pricing tiers by member type and setting attendee caps for sessions.

Once you select a template for your website you are limited in formatting for creating articles or pages. Access to features such as Circles, forums, elists, and the user profile are a few too many clicks deep for users. Better mobile integration for images to scale appropriately on viewpoint are needed.

Customer support, ease of use, automates tasks. Provides bult-in online forms for numerous uses.

Website development is very good but not their forte'. Doesn't allow members to do mass emails to the membership database. Administrators have to do that.

Everything from the knowledgeable sales professionals, the ease of implementation, training , ease of use, technical support and pricing, this product was far superior than other product we reviewed. and we are extremely happy with our decision to retain MemberClicks for our Association needs. The membership management portion assisted us in collecting yearly dues in a much more efficient, effective and timely manner like never before and the event management module allowed us to roll out training much more effectively.

Honestly, there are no cons about this software that we have encountered. We have utilized almost every feature of the software very successfully. If there were any issues they were "operator error" that were quickly resolved by the amazing technical support team!

Our organization loves the ease of record keeping with existing members and new/prospect members all in one place. This software ties nicely into report management functions, mass email functions and doing event forms (annual conference) along with membership driven capabilities. The ease and use of the software is easy to understand and having MemberClicks tutorial articles and live-time customer-based support is phenomenal.

When you have multi-tiered price points for a membership driven organization with variable date ranges, some forms can be a bit tricky to set up to meet that multi-level criteria.

Thanks for the awesome review, Jenn! We work hard to meet expectations like yours, and we're happy to hear your feedback.

We have been using MemberClicks for over 3 years and this is by far the best AMS program we've seen. I am blown away by the communication and dedication they have with their customers. They are constantly improving and adapting to suggestions their customers ask for.

The membership experience on the front end of their website could be streamlined for an easier experience.

We use this to track our membership and it has been great with the automated reminders and the customization in our membership application form. We also use memberclicks as our event registration system and the connected attributes are great with pre populated info carrying over once someone is signed in. The newest upgrade that helps us track engagement of our members using the system was a huge improvement. I haven’t had time to play with it enough, but having the snapshot who is engaging with our forums and opening Comms is great.

There is currently no sync with other software where we can move contact info to Mailchimp or or grants program Zengene.

We use MemberClicks at my office for our website and there are a lot of great things about the software! We switched to MemberClicks within this past year and the switch has made our lives so much easier! MemberClicks has streamlined many of our processes and we no longer need to use other softwares to complete our tasks. We are able to build all registration forms, post event surveys, general practice...

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There are a few little things I would change. When creating text on an article, for example, the spacing is weird. When I type the text looks right but when I submit and look from the front end there is weird spacing. In addition, I wish I didn't have to hand select each "Group" when creating a form on every single question built into a form, or else the form isn't accessible. I would suggest a "click all" button.

I appreciate that Atlas has the ability to do numerous things all under one management solution. This is extremely beneficial for Chambers as there are many Chamber specific features that would be hard to find with any other CRM. The customer service and support team are also very kind and helpful. I have worked with many of them on numerous occasions and they always do their best to assist us. The engineers are constantly working on improving the system and are always releasing updates which do/have made our organization perform some tasks easier. Atlas is overall a good member management solution that our organization uses on a daily basis without always constantly experiencing issues.

Since it is an integrated solution with many features, there are often sudden issues that occur for no reason but the support team is always available to assist and try to find a solution. Our staff also finds that Atlas can be hard to use at times, and do simple things without doing numerous steps. Atlas is also both on a desktop version and a browser version, the issue with this is that there aren't all functions on either. Some functions are only on the desktop version and vice versa, which can get frustrating to keep switching from one and another but I do know that Atlas is working on moving it's entire management system to the browser version, which we are all waiting for.

It is designed for trade associations - the parent-child relationship. We used several other AMS over the past 10 years and this is the only solution we found that really meets our needs. We're a small association and the price was very reasonable. Great support.

The launch process is about 3 months and we kept having to delay it as we have an event every three months.

We've been using WebLink for about 6 years, and, since it was originally designed with chambers of commerce in mind, it provides a comprehensive set of tools for managing our membership and events. More features and improvements have come with the merger with MemberClicks, both in functionality and technical support. Technical support response time has increased significantly. I'm a techie so I like the fact that I can get deep into the program and it hasn't been dumbed down with a pretty but limited user interface.

That being said, there are situations where it isn't very user friendly, such as the mass communication tool. One shouldn't have to know HTML to send an email. And the new web-based event module is cumbersome, slow and lacking some important features (such as a grid listing all events that is sortable on any field) that were in the old version. Since our calendar contains not only chamber events but also hundreds of community events, it can be a challenge to find a specific event. In the old interface, there is a lot going on on most screens, so it can be confusing for new users to navigate to just the things they need and ignore the rest.

The ability to access all the information in our system on a member of our organization, and share their referrals and participation with them at a click of the button. MemberClicks understands the needs of a chamber of commerce to keep our members engaged and provide feedback in a streamlined approach. The software stays ahead of industry standard practices with innovative and timely updates!

Some updates change key components that our office has become used to depending on. But with any change, the customer support provides a timely response and turn around to keep us going in the direction we need to go. The MemberClicks software does require a lot of internet, but once we increased our speed of internet, things flow much smoother and in a timely way.

I believe WebLink excels in the pre-event functionality. It does a really great job organizing registrations, invoice information, as well as offering a tremendous amount of features such as customizable registration fields, promo codes and some of the new attendee and registrations advanced search options are very handy. Additionally, the ability to upload custom reports has been a great tool for our organization. It has allowed us to cater WebLink designed reports to meet some of our more specific needs. Lastly, we've really enjoyed the speed of customer support in the last 6 mo or so. We've taken advantage of the chat functionality on the web and have received timely support time and time again.

When using the desktop client, I sometimes find some of the processes a bit slow and heavy on the 'pop up' window type notifications that require you to save or accept something. Along with this, I think some of the processes should be automated, such as checking the 'Main Profile' box automatically when creating a new profile in an organization. This often creates extra work and take unnecessary time. Lastly, the web email system needs a bit of fine-tuning and added features, namely in the recurring system. We've had a few issues with recurring messages being queued to send after editing and not being able to set certain messages as inactive/active in the case that we wanted to suspend sending the recurring message for a week/month etc.

As the director of a member based association, I contacted my fellow directors in other states that were using MemberClicks to ask about their experience with the product. They all recommended it noting just a few problem areas. I had an amazing demo experience with a very knowledgeable and friendly staff person who sold me on the product. Having the ability to track membership, generate invoices and track payments was a key reason for choosing the product. I hope that in a year's time, my comfort level with using the system will be such that I can realize the benefits we envisioned when purchasing the product. I will say the help desk staff are very responsive and accessible.

I have used other AMS products in other jobs so I have a basis for comparison in terms of what these systems can do. I would like to see MemberClicks streamline the creation of notices for members. For example, right now I have to create a notice for every single type of member (e.g. notice about payment of dues). It would be much easier if I could create a notice and then click which members it applies to rather than having to copy and paste the info into 8 different notices. Also, I know there are videos and staff available by e-mail but it would be helpful to have a guide or instruction manual that includes step by step instructions, rather than having to search through a bunch of articles. Also, I would love to be able to produce membership and revenue reports.

Ease of use-- my company has used several software programs prior to WebLink to manage our database and events, and they were very counterintuitive. WebLink has been the complete opposite and even our most non-tech savvy employees have been able to learn how to utilize the program. There is also a FANTASTIC customer support team for when we do have issues with the software who are able to address our problems very quickly.

One of our biggest issues with WebLink is day-of event capabilities. The events module has worked well for us for the set up of the event, registration, and payments-- we just haven't found the events module to work well for day-of activities, such as quick check-in and adding walk up registrations. We use a 3rd party software/mobile app specifically for event check-in that we use data from WebLink to populate. It's very unfortunate because we have to manually mark attendance back into WebLink to keep our records accurate in the database.

We love that they add enhancements and bug fixes on a monthly basis. Their customer service is top of the line and the online chat help desk has been a life saver at times. They provide adequate and timely trainings and really strive to ensure their clients have the best possible experience using their software.

The save and load times in the browser and software tend to be a bit slow. This has improved over the years but could still be much faster. The software is not quite as intuitive as I'd like it to be. You sometimes have to add the same information in multiple places as opposed to it just feeding to the appropriate fields. It would be nice if there were an area in the settings where we could set criteria that tells the fields where to look for the appropriate data to populate. I feel confident that over time Weblink will continue to make improvements to these areas.

We have been very happy with the Weblink product. It's easy to use and they continue to make investments to keep the technology up to date. One of the things that I appreciate most is their customer support. Recently, we've been making technology upgrades in our organization and on Friday- the last day of the month I could do a bank deposit- Weblink was having trouble talking with Quickbooks because we moved some of our directories.

I don't have anything bad to say about the product other than the issue I had was a problem connecting Weblink to Quickbooks- which has rarely been an issue. The problem started on my end with moving some directories during a technology upgrade.

They continually update the software based on requests from us the end users. They offer training webinars to help throughout the time you start using the software. I've been working with this for three years and this helps refresh me on the hows. My favorite feature is the search feature for members, it's fast, intuitive that if I don't know the whole name it still searches with just a few letters, I can easily find anyone. If I am typing a letter and need to verify a members name it so fast. I use to look up members through my outlook, not no more I go straight to the admin area and search. This way I not only get their name, I get all their information.

You can't use the back button and go back to the screen you were on. Sometimes that gets frustrating if I'm doing some research on members. It does take me longer to put events up on our website, but they do look better than our old site.

There are a lot of functions that I'm not aware of or comfortable using yet, but the Customer Support is wonderful at helping to navigate the system. The chat function allows me to multitask, I can send them a quick message and they chat back when I'm up in the queue. Most of the time, my question gets answered right on the spot, if not, they follow up within 24 hours (usually less). They're constantly making updates to the system and adding features that make database management easier. They take suggestions from their customers and make you feel important. I have used Weblink for about 5 years, but I'm just now learning all of the things it can do. The training webinars and links to the knowledge base are KEY! They're so helpful.

I help the controller with posting transactions from Weblink to QuickBooks. The transactions come over as one batch, it would be great if there was a way to assign the member's name to the transactions so that we can more easily track the transactions and reconcile the bank accounts in QuickBooks.

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