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Reservio Reviews
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Cintya M.
Cintya M.
Cintya M.
73 reviews
Recommended
EDUARDO O.
Health, Wellness and Fitness, 11-50 employees
Used daily for 1-2 years
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Undoubtedly Reservio is one of the most advanced and complete web tools that are available in the market, has given me the ability to effectively perform administrative management of my beauty salon, facilitating and optimizing daily activities such as scheduling appointment and database of my customers, however I consider that the greatest benefit that has provided me this program is the development...
Reservio is a cloud-based platform, which also has mobile application compatible with both Android and iOS, is very easy to configure because it has configuration wizard, offers a wide level of customization, which gives you the ability to insert users, color preferences, services and staff. It has a design is very simple and elegant and that facilitates its use, thanks to its friendly interface does...
I love this platform very well designed, offers high performance, I have nothing negative to add. However, I would like to insert an inventory control function since I use it to manage a beauty salon and I would be very helpful in developing this feature.
Vanessa D.
Nonprofit Organization Management, 11-50 employees
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I spent a few hours researching and comparing different booking systems . I found Reservio to be very reasonably priced, easy to use and the great customer service was a huge factor in deciding which software to use as we are confident in the knowledge that we can get quickly help should we need it. I found it easy to find my way around the software and teach to my colleagues who will also be using it. It does everything we need it to do, allowing us to do both singular and group bookings and giving us the option to make appointments public or private which was essential with the type of varied work we do.
Easy to use interface even without prior experience with type of software. Ease of use for the rest of the team who will be using the software. The statistics and data reports are extremely useful and important for us to access and assess data quickly and efficiently. The "connectivity" for both staff and customers is very efficient and customisable allowing for clear communication. Any teething problems have been quickly resolved with on hand help from the team at reservio through a chat box on the site.
It would be great to have a html code that allows me to embed the calendar into our website rather than just putting a link to the booking form.
Hynek P.
Retail, 1-10 employees
Used daily for 1-2 years
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Using this service for 2 years, from time to time it fails to synchronize with the Google Calendar and then lets your customers order on the dates you are already full, which is very annoying
Customer service reacts very quickly
It does not work as it should. Synchronization issues are still appearing after serveral months
Sara G.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Excellent. Good customer support, easy to set up.
Very easy for my patients - even my elderly ones - to book themselves in for treatment. It's inexpensive. Easy to see the diary and the mobile access via the app is really useful.
Can't think of any! A suggestion - offer an incentive to recommend you eg a month's free use.
Matthew J.
Sports, 1-10 employees
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Reservio is helping us with bookings of our sports facilities following COVID-19. It allows us to comply with current guidelines surrounding a return to sport.
The calendar of available sessions is clear and concise for members to use. It is simple to book into a session. There is good flexibility around the number of participants you can allow for each session and this information is clearly shown to the end-user. The ability for other staff to log on and check bookings of sessions is very useful.
A little fiddly to set up initially, but easy once you get going.
Adriana A.
Libraries, 11-50 employees
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I can focus on other tasks because my dates are easily organized.
It's so easy to use!! Is also very simple to configure because it has a highly intuitive and friendly interface.
It doesn't have a mobile application or invoice generation tool.
Anthony C.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
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This solution is great and we use it every day, however, after a year of usage, the feature is exactly the same. The support is active but the development seems in standby. However a great solution to manage planning of our salon
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Dear Anthony, thank you for your review! Customer's feedback is really important to us and is always much appreciated. We are glad to hear that you are satisfied with our product and with provided customer support, hoping that you'll be more satisfied with our development in the upcoming year. Last year, we started to work on a new version of Reservio and it's mobile application (Android, iOS), which will be available this year. You can also look forward to many improvements this year, such as redesigned booking page rolling out this month. Please, don't hesitate to contact us anytime you'd have further questions or need help! Reservio
Cintya M.
Marketing and Advertising, 1-10 employees
Used daily for 6-12 months
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The ability to book in my facility has been great, definitely it is something to consider if your company wants to have a better service with clients. It is a must get software in my opinion.
What I like the most about Reservio is how user friendly it is. From the UI standpoint, it is very clean, organized and well thought for the user.
Something that has been annoying me quite a bit is that we are allowed to create accounts for some customers, but there is no apparent way for them to log in. This could be fixed later on, but it is not something that affects my experience.
Ismael B.
Nonprofit Organization Management, 1-10 employees
Used daily for less than 6 months
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With containment, I was obliged to control the flow of people coming to my premises, and the best way to do this was by appointment. Reservio allowed me to do this easily, with a reliable and attractive software, and a customer service that listens!
Even if the application is complete and functional, personalisation by company is not possible. BUT we can easily communicate our needs to developers who say they are taking it into account for the future and that's great :)
H.A. B.
Sports, 51-200 employees
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We are very happy with the product and are certain to use this product during the restriction period due to covid-19
The product is easy to configure and helps us to make reservation during this covid-19 period. What we like most is the possibility to have our organisation url: organisation.reservio.com
We are only this product for a short period. Some of us could not find the cancel option easily.
Guillermo U.
Religious Institutions, 11-50 employees
Used daily for 6-12 months
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Estoy en proceso de descubrir las maneras de seguir aprovechando los elementos de RESERVIO
Tenemos contratado en este momento otro sistema para efectuar las reservas de citas, y consideramos que este mejora el servicio que ofrecemos, sobre todo por la interfaz amigable que presenta. Seguimos descubriendo (el equipo que estamos implementando la aplicación) las funciones que tiene y las maneras que podemos aprovecharlas.
Posibilidad de ingresar un formulario más personalizado para solicitar información para las citas, al menos no he descubierto sea posible hacerlo en este momento.
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Armande D.
Management Consulting, self-employed
Used daily for 2+ years
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Reservio m'a permis d'effectuer efficacement la gestion administrative d'un salon de beauté, en facilitant et en optimisant les activités quotidiennes comme les prises de rendez-vous . Un avantage que m'a apporté ce programme est le développement d'affaires grâce au marketing numérique , permettant le développement et le positionnement de mon entreprise comme l'une des plus prestigieuses de ma localité. Je suis satisfaite de la performance de ce logiciel
Interface intuitive et facile d'utilisation.Bonne connectivité entre le personnel et les clients.
Il n'y a pas d'application mobile ni d'outil pour les facturations.
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Alexander N.
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I have reviewed several appointment websites from Appointlet to Genbook and I have found that by far Reservio outpaces both products, The calender function is easier. The unlimited features are exceptionally better (staff members, etc...) The pricing point i feel is better than the competition also especially since your premium package is 10 dollars cheaper monthly than the next best competitor that...
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Hi Alex, thank you for such a warm feedback. We are very glad you are satisfied with our services and I hope our product will serve your needs well. We are already taking steps to add more information to our homepage. Thanks for letting us know about this!
Louise M.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
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The team has been extremely helpful and its easy for my students to use.
I still love this software. I started using it when the pandemic started and will continue to use it.
There is nothing I can think of that I don't like,
Sarah C.
Retail, 1-10 employees
Used other for 6-12 months
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Parents of students can now book timed appointments for uniform fitting appointments easily on line at their convenience and they even get reminders and can rearrange or cancel appointments. This task used to be managed by volunteers by email which took MANY hours. [SENSITIVE CONTENT HIDDEN] has provided some of the best customer service throughout the set up that I have ever experienced. Due to our charitable and volunteer run nature and only needing the software in Feb, March and August, they offered to reduce their usual fixed term rates which was hugely appreciated. I would wholeheartedly recommend this company and its amazing people to anyone in need of an appointment booking process.
The software has saved me many hours of voluntary work arranging Uniform fittings by email
No cons experienced so far and when a few things were unclear during set up, the Live chat function is a great way of asking questions / asking for support which is always given promptly
Julian B.
Nonprofit Organization Management, 1-10 employees
Used daily for 2+ years
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muy facil de usar, muy amigable con los usuarios
no tengo queja, aunque desde la appmovil deberia tener opcion de administrar
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Sharon G.
Nonprofit Organization Management, 1-10 employees
Used weekly for 1-2 years
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We were looking for a simple, easy to use booking system to enable our members to book across multiple Zoom accounts during the Covid-19 pandemic. This ensured our organisation's local group activities could continue with minimal effort and without double-booking. Our system is now streamlined thanks to Reservio and this has allowed our activities to take place remotely, offering a vital benefit to our members.
Easy to use and understand Streamlined our activities Simple to co-ordinate across our groups
The software has worked well for us, so no negatives.
Leandra D.
Music, 1-10 employees
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- facilité d'utilisation et de prise en main - fait gagner beaucoup de temps - bon rapport qualité prix - une offre gratuite déjà très pratique - un service client qui répond rapidement - tarifs de soutiens pour les associations à but non lucratif
- les détails des formules ne sont pas évidente à comprendre dès le début, il y a un petit manque d'explications mais c'est contre balancé par la possibilité de poser des questions directement à une personne via le service client ! - j'ai remarqué de nombreuses fautes de traduction sur le site, mais pas sur la plateforme visible par les clients pour l'instant.
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Loren L.
Insurance, 1-10 employees
Used daily for less than 6 months
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not much. paid for a service that doesn't work
paid for the software and it still won't send sms confirmation. tried customer service and no response
Hello Loren, we are really sorry to hear that you were not happy with our Customer Service and with our premium plan. We reviewed your conversations and we always answered within 24 hours the latest. Our premium plans do not come with prepaid SMS as written on our pricing, but you do have an option to take advantage of this feature and purchase an SMS plan apart of your premium package. SMS pricing varie depending on country and cost set by carrier. We have already processed the refund of your premium plan as you requested. Please do not hesitate to contact us on support@reservio.com if you have any further inquiries.
Michele B.
Sports, 1-10 employees
Used daily for 6-12 months
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Very useful scheduling tool. Easy to use and customize.
Easy user interface. Discount for non profits.
As I see, there isn't a multi-user feature, you have to share credentials with the other team members. Export tables have a lot of extra columns
Rongier J.
Civic & Social Organization, 11-50 employees
Used daily for 6-12 months
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La solution la plus approprié à notre besoin de réservation pour nos usagés et nos collaborateurs.
Simple à paramétrer et à utiliser. Suivie par usagés des réservations et des annulations.
SMS non inclus dans les souscriptions payantes.
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Verified reviewer
Retail, 1-10 employees
Used daily for 6-12 months
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We love using Reservio for our landscape clients -- it makes it easy for them to come in for a consultation, set up their presentation appointment, and so much more
Nothing - we loved using Reservio -- it makes it so easy for us to keep track of our appointments!
Peter M.
Sports, 51-200 employees
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We are a Cricket Club with about 70 members including Youth Players. The Covid 19 pandemic closed all Sport down since March. The Government relaxed rules on limited play and practice but the over-riding condition was that we had to have a Booking System in place for our practice facilities to be available. I researched. Reservio's product met our needs. The support we have had from the Company has been excellent and understanding of our short term needs.
The product is easy to use and met our needs
Not considered. I was not looking to identify weaknesses, just the practicalities
Christian G.
Nonprofit Organization Management, 1-10 employees
Used weekly for 2+ years
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Très bien pas de soucis particulier une fois que l’on s’est approprié du logiciel c’est parfait.
Avec le Covid la pertinence de pouvoir prendre rdv en ligne est important
La gestion des statistiques doivent être plus approfondies
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Sara S.
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I really like the ease of use of Reservio. I have the free version, while my business is growing. Even in the free version, there is the option to have email reminders sent to your clients. This is NOT WORKING. I have emailed Reservio once, twice, thrice, four times. Their support desk only responded to my first email. Then, they just stopped responding altogether. So, they didn't fix the email...
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