SuperOffice CRM Reviews

SuperOffice CRM

CRM software for sales, marketing & customer service teams

4.2/5 (120 reviews)

Pros
  • Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.Sue E.Read the full review
  • I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place.Malin R.Read the full review
  • The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1. In combination with the App for your mobile it is a great tool.Johnny O.Read the full review
Cons
  • For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions.Verified ReviewerRead the full review
  • In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.Rob S.Read the full review
  • Sometimes I have problems with the connection between SuperOffice and Outlook.Carien v.Read the full review
94%
recommended this to a friend or a colleague
Marcel Spapens

It really is the most user friendly CRM that you can imagine.

Used daily for 2+ years
Reviewed 2018-07-16
Review Source: Capterra

Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Pros
User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Cons
Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Matt Cove

You can almost say it 'runs the company'!

Used daily for 2+ years
Reviewed 2020-04-27
Review Source: Capterra

We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Pros
I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Cons
The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Maria Hövling

Super Office My Experience

Used daily for 1-2 years
Reviewed 2019-04-08
Review Source: Capterra

Pros
I like the layout, it is easy to read from the screen, and you get a good overview. The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Cons
It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Eva Yanni-Rosenlund

Stellar CRM

Used daily for 2+ years
Reviewed 2020-04-08
Review Source: Capterra

SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Pros
It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Cons
Perhaps the marketing module should be included in the base package.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jan Staecker

Moving to SuperOffice 8.5 from previous Superoffice Version

Used daily for 2+ years
Reviewed 2020-04-23
Review Source: Capterra

SO is a central part. We do several additional applications - using the database ids for persons, projects etc...

Pros
Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.

Cons
I would like to have a person connected to different companies. We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Fritz Brunner

Hervorragendes Tool für das Gesamtmarketing

Used daily for 2+ years
Reviewed 2020-04-14
Review Source: Capterra

Ich arbeite seit Beginn an vor über 30 Jahren mit diesem Programm. Ich bin vermutlich der erste Schweizerkunde überhaupt.

Pros
Intuitiv einfach, logisch in der Anwendung und unergründlich vielseitig. Da alles in der Cloude, von überall mit PC, Laptop oder Smartphone nutz- und bedienbar,

Cons
Keine, alle Kinderkrankheiten von früher sind behoben

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fredrik Almquist

About SuperOffice CRM-on line

Used daily for 2+ years
Reviewed 2020-04-08
Review Source: Capterra

I´m very happy to be a user. It is so easy to be in control of the sales/project process, but of course wrong input to the system and you will get wrong out put.

Pros
It is an easy way to catalog your customer with projects and sales and get reminders to follow up

Cons
It is not so easy to change a field (administrator mode). But this can also be because that I´m not very often in admin.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Peter Andersson

My review

Used daily for 6-12 months
Reviewed 2020-04-08
Review Source: Capterra

I'm glad we finally got this software. I've begging for it in nine years :-). My experience so far is good. But as I said, I need to learn more.

Pros
Since it's still new for me I haven't discovered evething I can use (I think). It's good to collect e-mail, meetings and events to a project/customer.

Cons
I still don't be master of how to handle ToDo's. I'm looking forward to learn more about that but it's also a matter of time for me to learn more. I want to set up small ToDo's without create it on the calender.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Trine Bøhn

.

Used daily for 2+ years
Reviewed 2019-12-18
Review Source: Capterra

Pros
Statistics and easy to follow e-mail conversations

Cons
Slow system and too many "clicks" to get into different boxes and get information

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Leo Lindgren

Review

Used daily for 6-12 months
Reviewed 2019-11-12
Review Source: Capterra

Pros
A lot of options, makes it easy to separate customers, from customer errands.

Cons
Sometimes buggy, and slow. Would like the software to integrate errands into customer page.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 4/10

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Johan Brodén

Feedback review on SO

Used weekly for 2+ years
Reviewed 2019-12-18
Review Source: Capterra

My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan

Pros
Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

Cons
I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc. The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Rob Sebel

My experience after one year we work with SuperOffice

Used daily for 1-2 years
Reviewed 2018-10-23
Review Source: Capterra

In general, the system works well.

Pros
The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Cons
The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section. In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice. Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Simon Wilhelmsson

An easy to use CRM with many functions!

Used daily for 2+ years
Reviewed 2019-04-03
Review Source: Capterra

Could not do without it today. Used daily and often in the phone.

Pros
The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Cons
If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

Save time and increase overview

Used daily for 2+ years
Reviewed 2018-11-16
Review Source: Capterra

Good product, easy to use.

Pros
Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Cons
Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all. Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Have used SuperOffice on and off since 1995

Used daily for 2+ years
Reviewed 2019-04-03
Review Source: Capterra

Keep track of clients and candidates and setting a an easy "to do/reminder list"

Pros
Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Cons
For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Johnny Olsson

Great Tool to increase your sales and make your life easier

Used daily for 2+ years
Reviewed 2019-04-07
Review Source: Capterra

Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers

Pros
The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1. In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

Cons
Thy way to sava end find documents can be approved

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Nick Wilkinson

We have previously used the server based system and the on line version for the past 3 years

Used daily for 2+ years
Reviewed 2018-07-04
Review Source: Capterra

Improved our relationships with our clients and suppliers Great user experience

Pros
Clean and intuitive user interface, I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful.

Cons
Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Talitha Munnik

It takes time to get the most out of SuperOffice, but the many possibilities make it worth.

Used daily for 2+ years
Reviewed 2018-06-12
Review Source: Capterra

Pros
The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.

Cons
We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Martin Bodin

User-Friendly Interface with the core essentials

Used daily for 2+ years
Reviewed 2019-04-08
Review Source: Capterra

Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM. For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application.

Pros
User-friendly interface Integration with Microsoft Office 365 ERP integration

Cons
Experience with web version compairing to core version Visual aspect could be improved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ramin Rahmanzadeh

A few clicks a day makes your work saved and safe!

Used daily for 2+ years
Reviewed 2019-12-18
Review Source: Capterra

The evaluation work, how profitable a project becomes from sales to completion is easy to monitor. Also involving project mempers and provide them with relevant information is easily done.

Pros
Easy to find a specific e-mail correspondence without spending hours of search. When travelling abroad, you can reach the information needed easily over the internet.

Cons
Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

SuperOffice: Easy to use, very good support

Used daily for 2+ years
Reviewed 2018-11-19
Review Source: Capterra

SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most.

Pros
The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities

Cons
The development; there are not so many new features introduced last year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Marcel Vogels

Great system to keep all business data in one place.

Used daily for 2+ years
Reviewed 2018-06-14
Review Source: Capterra

All commercial business data in one place. An internationally unified Customer Servcie experience.

Pros
Combination of CRM and Customer Service ticketing. The flexibility of adapting it to your own liking. The posibility of using it also on mobile devices.

Cons
Not easy to change things yourself; most of the time you need the help of a SuperOffice employee. No automatic updates when you're not in the cloud; takes time and money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Gert van Doormalen

User-friendly and flexible interface!

Used daily for 2+ years
Reviewed 2018-10-24
Review Source: Capterra

SuperOffice CRM has helped us to structure our work processes, focus on the customer, control of our sales funnel. Thanks to that we have increased our marketshare by growing in a shrinking market and realized an impressive improvement of our result.

Pros
User-friendliness: easy to get started, logical navigation, great Search functionalities

Cons
No real dislike: it is more the wide variety of functional possibilities that takes time to get acquainted with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Great CRM that helps our company in different fields (finance-sales-marketing-support)

Used daily for 2+ years
Reviewed 2018-06-04
Review Source: Capterra

Pros
The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

Cons
That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Norbert Corneille

CRM software in the car-leasing business

Used daily for 2+ years
Reviewed 2019-04-02
Review Source: Capterra

Pros
The overall support from the supplier is great, with periodic trainings or workshops and a quick response to issues. The software itself is straightforward to use, with numerous possibilities and a proper link with other software, e.g. Outlook.

Cons
The options and possibilities can be quite overwhelming to new users. Therefore, a new user needs to be properly introduced to SuperOffice.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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