Smile.io Pricing, Features, Reviews & Comparison of Alternatives

Smile.io

Reward programs for online businesses

4.7/5 (10 reviews)

Smile.io overview

Smile.io is the world's largest reward program provider, powering over 15,000 rewards programs and serving over 50 million participants. Vendors across the globe have launched points, referral, and VIP programs with the help of Smile.io.

The Smile.io dashboard makes launching a beautiful and customizable rewards program easy. In just a few clicks, retailers can start rewarding customers for purchases, social media sharing, product reviews, and more. Thanks to app integrations with MailChimp and Klaviyo, Smile.io users can easily engage program members and entice participation.

Smile.io integrates with leading ecommerce platforms Shopify, Shopify Plus, and BigCommerce, while API access is available for Enterprise users to build a rewards program on any platform or custom built site.
smile.io

Pricing

Starting from
$59/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Smile.io screenshot: Smile.io rewards programs look beautiful on desktop browsersMake Your Customers SmileSmile.io screenshot: Create a seamless rewards experience across desktop and mobileSmile.io screenshot: Create a program that speaks to your audience Smile.io screenshot: Launch and manage a points program with the Smile.io dashboardSmile.io screenshot: Customize your rewards program with the Smile.io dashboard (no coding required!)Smile.io screenshot: Integrate Smile Apps to automate the customer engagement and marketingSmile.io screenshot: Automate emails in order to drive engagementSmile.io screenshot: Greetabl's points program is all about giving thanks to its loyal customersSmile.io screenshot: Duer's referral program unites a community that values form and functionSmile.io screenshot: Topps challenges collectors to reach for the top with their VIP program

Smile.io reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.7
  4.1
Bianca L. Padilla

No API unless Enterprise

Used daily for 1-2 years
Reviewed 2019-01-07
Review Source: Capterra

Pros
I like how simple it is for our team and our customers to use. The UI is very nice and intuitive.

Cons
1. The widget is annoying and confuses customers, I don't like having a widget floating on our website for the sole purpose of rewards. For example, if I want to have a chat features, now I have two widgets floating around. 2. No API unless on the Enterprise version. I always detest software that doesn't allow access to their API because you're blocked out of creating anything useful that's custom to your needs. 3. The pop-up widget is confusing to customers. We should have the option of choosing a widget design, or a design that embeds itself into a page like LoyalyLion which is much more intuative for customers to use.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Anonymous

Very good referral programs

Used daily for 6-12 months
Reviewed 2019-01-16
Review Source: Capterra

Pros
We used Smile.io for almost a year at our company. It works very well with both Shopify and Shopify Plus. The out of the box functionalities are enough to create a very good and engaging Referral and Loyalty program. , and you can even customize lots of features. We eventually migrated to a different platform that provides more advanced features, but I recommend Smile.io to everyone who owns ​e-commerce and aims to launch a loyalty program in a short time.

Cons
The APIs are a bit limited if you want to set up an ​advanced configuration. The customer support is pretty good, but sometimes they don't really solve​ your problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Elias Manopla

Awesome Loyalty APP

Used daily for 6-12 months
Reviewed 2019-04-09
Review Source: Capterra

Just awesome, really great tool for any ecommerce store on shopify.

Pros
I was able to create a full Loyalty program for my Shopify Store in a couple of hours, even more powerfull than multi-million dollar retailers. A lot of funcionalities and automations, really easy tu understand and setup.

Cons
My store is in spanish and they still haven't translated the whole app... neither allow you to manually translate all the labels and strings, just a few. But still awesome and they told me that they were working on that.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Michael J. McBride

Really Great Platform, Nicely Evolving, Great Support

Used daily for 6-12 months
Reviewed 2019-04-25
Review Source: Capterra

It's been easy and fun. I highly recommend. Nice new features always in development.

Pros
Our rep is incredible. It's easy and intuitive to use. It looks pretty good out of the box too.

Cons
Couldn't have a custom logo for the launcher that would resize correctly. But that's pretty minor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great reward platform for our customers

Used daily for 6-12 months
Reviewed 2018-07-11
Review Source: Capterra

Pros
Such a great tool! The UI is fantastic and the functionality of the software enables us to stay in contact with our most loyal customers.

Cons
It should have come out much sooner! I had to suffer through other providers that were far less superior for too long.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Smile.io pricing

Starting from
$59/month
Pricing options
Free trial
Subscription
View Pricing Plans

Basic: $59/month - up to 2000 members.
Small business: $199/month - up to 10000 members.
Professional: $399/month - up to 25000 members.
Enterprise plans are also available, and Smile.io offers a free plan for programs with under 500 members.

Smile.io features

API (356 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (157 other apps)
Automatic Notifications (194 other apps)
CRM Integration (129 other apps)
Calendar Management (180 other apps)
Custom Fields (145 other apps)
Customer Database (150 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (158 other apps)
Customizable Templates (165 other apps)
Data Import/Export (173 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (209 other apps)

Additional information for Smile.io

Key features of Smile.io

  • Design reward programs
  • Reward product purchases
  • Customize points name and appearance
  • Reward customer actions: sign up, reviews, etc.
  • Reward for social activity
  • Reward for referrals
  • Loyalty analytics
  • Integration with eCommerce sites
  • Define spending points
  • Built in social sharing icons
  • Product reviews and ratings
  • Customer cccount sign ups
  • Tiered loyalty programs
  • Point expiration and reactivation
  • Reward any customer action
  • Ready to use email templates
  • Email notifications
  • Fully customizable & configurable
  • Earnings and spendings history
View All Features

Benefits

Reward customers for actions such as sign up, purchases, newsletter subscription, social sharing, referrals and reviews.

Comes with over 20 “out of the box" customer actions such as rewarding customers on their birthdays, anniversaries, email referrals and more.

App integrations with MailChimp, Klaviyo, YOTPO, Recharge, and Hubspot

eCommerce integrations with Shopify, Shopify Plus, and BigCommerce

API access available to build a rewards program on any platform or custom built site.