Remarkety Pricing, Features, Reviews & Comparison of Alternatives

Pros
- ROI tracking is not only built in, but a focus of the reporting dashboard, a solid indicator that this platform was built for ecommerce first and foremost - ROI tracking is complimented by the Google Analytics tracking which allows you to compare various attribution models and view overlap with other marketing efforts - Automatic proactive feedback on campaign performance based on industry benchmarks, along with suggestions on how to improve - Plenty of ways to segment and target customers, for both automated emails and newsletters - see support articles for full list or options - Very impressed with how seamless the integration with Magetno 1 is, by connecting through the Magento API they are able to retroactively segment customers (eg. make a new category with selected products in it, then target based on past sales of products in that category - also useful for excluding select products from some campaigns) - Built in templates cover a wide use case, but also easy enough to make and modify templates that work in the drag and drop editor - my content guys have had no issues at all using the wysiwyg editor - I was able to make our responsive email template from another platform compatible with Remarkety in a few hours.

Cons
- Geographic targeting could be improved, currently can target based on State/City/Suburb /Country , but not by postcode/zip and not by using a map UI like other platforms

Rating breakdown

Likelihood to recommend: 10/10

Pros
The editor Automation In-app recommendations The way segmentations is configured Integrations between software Assigned representative to handhold the integrations and the setup Customer Service is second to none Sped up my ability to Email Market Feature Request do not fall on deaf ears! Nikita Dhillon is an amazing representative to work with.

Cons
Not being able to set brand colors and secondary subject line/pre-header text cannot be set, and nothing else. I sent in a feature request for this. I bet they quickly address this.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Remarkety has many valuable features that both automate and improve email marketing. Additionally, the support and customer service are exceptional.

Cons
Like all marketing platforms, there is a learning curve, but the site and the support staff are there with easily accessible guidance in the form of both calls and instructional videos.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Many options to setup automated/trigger emails which are a great way to stay in touch with customers and offer customized specials to certain customers for certain things they do on your site.

Cons
Until a few months ago everything ran very smooth and was simple to use. Recently Remarkety started "upgrading" their system and adding new features and options. That's when the problems started. We now take a week to set up one email that used to take one day. I literally sit and watch the person here creating our emails and he runs into problem after problem every single time. Almost every day the save button stops working at random. He will spend a few hours setting an email up and he clicks save several times during that process only to find at some point the save button stops working and there is no way for him to finish the email. At that point, he has to totally start over from the beginning and hope he can get the email finished before the save button stops working. It's extremely frustrating to spend a lot of time setting an email up and find you have to start over from scratch because it cant be saved. This is an ongoing problem that began after Remarkety did recent upgrades and now we encounter it daily. Additionally in our Remarkety control panel there are features that are missing one day and reappear the next day and the disappear the following day. For example they have an option to create a desktop and mobile email all at the same time. One day we were working on it and set up an email that was optimized for desktop and mobile view using that feature. Then a few days ago when we started building another email the mobile option was gone.

Rating breakdown

Likelihood to recommend: 7/10

Pros
The data syncs well with bigcommerce and support is on top of it when there are discrepancies. Deliverability seems solid.

Cons
Mobile interface needs some help for merchants that are on the go, which is all of us. And/or conditions need more deeply integrated to the segmenting within a campaign. Can still do what we need to with customer list segmenting. Triggers and filters should be consistently available through all campaign types. All in all great with great potential.

Rating breakdown

Likelihood to recommend: 9/10