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Sendlane Pricing, Features, Reviews and Alternatives

Sendlane product overview

What is Sendlane?

Sendlane is cloud-based omni-channel marketing automation platform designed to help small to midsize ecommerce businesses to track, personalize, automate and manage email marketing activities. It allows users to improve engagement with customers through data-driven messaging based on the behavior patterns of visitors including website visits, purchase history, refunds and more. Plus, it lets enterprises customize data collection processes and capture specific information from the customer journey such as orders and refunds, among others.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
24/7 (Live rep)

Training options

In Person
Webinars
Live Online
Documentation

Sendlane pricing information

Value for money

4.1

/5

27

Starting from

$

25

/momonth

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Sendlane features

Functionality

4.5

/5

27
Total Features52 8 categories

Most valued features by users

Reporting/Analytics
Contact Management
Communication Management
Data Import/Export
Campaign Management
Pipeline Management
Lead Segmentation
Mobile Optimized Emails

Functionality contenders

Sendlane users reviews

Overall rating

4.6

/5

27

Positive reviews

96%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.04/10
Rating distribution

5

4

3

2

1

16

10

1

0

0

Pros
Every time if there's an issue, their team is always on top of it. The breakdown of stats is very nice and we love how helpful they are when it comes to making sure our delivery is 100.

AR

Anonymous Reviewer

One of the best deliverability for an ESP I find. I have referred Sendlane to many peers of the same industry and am very glad that all reviews were positive.

SJ

Shawn J.

The automations are amazing. Very easy to set up and looks after my customers automatically which leaves me free to do other things for my business.

AR

Anonymous Reviewer

Cons
They just updated their price and it kinda sucks, so that's the only place they lost points.

JB

John B.

Not always that intuitive to use. Software can be a bit confusing at times.

JR

Josh R.

Hard to say because every time we send a recommendation, their team gets that feature built out sooner or later.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

One of my favorites

Reviewed 10 months ago

It’s outstanding.

Pros

Their customer service is alwayssss there when I reach out. And help a ton. I think that’s a difference maker. Deliverability is great too.

Cons

Not any cons I can think of really. The bigger your lists gets the more it costs but that’s typical.

Vendor response

Hi Justin: Thank you for taking the time to give a stellar review. Much appreciated. As always, please do not hestitate to reach out if you need help with anything. Best, Sonya, VP Marketing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Sendlane Makes My Business Easy

Reviewed 10 months ago

Overall, my experience has been really great and solid. Sure, I've had a bug here or there or trouble figuering out how to use the platform, but for the most part Sendlane is more polished than companies that have been around for years. Their customer service is the best I've seen. Sometimes they will stay with me on the phone for an hour or two until the problem is resolved. They follow up, they...

Pros

My favorite feature is how they allow me to automate my marketing message, followup and feedback with customers. Their platform allows me login, manage my customers and even create additional income through following up with them and offering them new products. I also love their customer service. I've been with other companies who act like I'm part of the family only to never have my back when I need. So far, everytime I've had any issue, problem or even a question I'm able to reach someone from Sendlane and get the help I need.

Cons

My biggest compliant is the little things with a company that is growing. The occassional bug or certain features not acting how they should. Keep in mind, these are rare and not a huge concern. I also find that their user interface is a little complicated. It's nothing that I can't figure out, but they could def improve in that area. I also feel their knowledge base could be updated more to reflect the unique ways in which Sendlane operates compared to other similar services. This would save me alot of time dealing with customer service. It's not a huge problem, but one of the things I wish they would improve and I'm sure they will with time.

Vendor response

Dear Reviewer: Thank you for taking time to review Sendlane. We appreciate your honesty very much. Am so glad to read that you perceive our focus on customer success and the fact that we value our relationship with our cusromers. We are aways improving the product and please do not hestitate to reach out to us if you have any suggestions for improvements. Best, Sonya, VP Marketing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Sendlane is the amazing Email Automation tool

Reviewed a month ago

It was an amazing experience with the Sendlane, and I have used this tool to maximize my store revenue.

Pros

Sendlane is the nice email automation tool I have ever used. It has the nice email sequence features mainly for Shopify, and has the rich accessibility.

Cons

Sendlane is mainly a complete software, and best for the Shopify stores, with the amazing sequence feasibility.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Affiliate rookie

Reviewed 5 months ago

Was good till lately when I am now on probation. I paid the full year

Pros

Easy to use and understand. I’m new so I found it easy to use and understand

Cons

Didn’t know that’s clicks mattered that much

Vendor response

Hi Bruce! Thank you so much for taking the time to leave us a review. We love to hear from our customers. I have received your feedback on the account probation as well. Please reach out to support@sendlane.com to speak with our customer success team about your account issues. Also, if you'd like to discuss our affiliate program further, please reach out to me at jhall@sendlane.com or (858) 774-6116. Best, John Hall, Strategic Partner Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IMHO The best email platform out there.

Reviewed 10 months ago

I'm a huge fan. They are constantly innovating and trying new things and making it better.

Pros

Their customer service is top notch. I get a response quickly. The platform is super easy to use. The deliverability is great. TONS of ways to create emails and workflows TONS of ways to segment an audience They allow affiliate marketing

Cons

It's a ferrari. I feel like I'm still driving it like it's a ford focus. There is so much that it can do, It can easily get overwhelming. Needs the ability to track revenue that workflows produce monthly instead of just overall. BUT, after talking with them, it's coming in the next 4 months. I wish it integrated with more softwares such as optimonk. They integrate with a lot, but there are a few apps I use that would benefit from an integration.

Vendor response

Hi Charles: Thank you for taking the time to write a stellar review. And, also great suggestions on product improvement. We are very proud of our focus on customer success and really happy to hear that it has made a difference to you. Best, Sonya, VP Marketing

Sendlane FAQs and common questions

Sendlane has the following pricing plans:
Starting from: $25.00/month
Pricing model: Free, Subscription
Free Trial: Available


Sendlane has the following typical customers:
Freelancers, Mid Size Business, Small Business


Sendlane supports the following languages:
English


No, Sendlane does not have an API available.


Sendlane integrates with the following applications:
Microsoft Outlook, WooCommerce, MailMunch, Zapier, VYPER, Gmail, ClickFunnels, Poptin, Stripe, LeadsBridge, LiveChat, GoToWebinar, Facebook, Convertful, Outgrow, Privy, mailfloss, OptimizePress, PayKickstart, Shopify


Sendlane offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)

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