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Totango Logo

Accelerate Revenues with Customer Engagement Management

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Totango - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Totango overview

What is Totango?

Totango powers the following classes of information;

In real time:

Activity Streams – stream of user activities on the application (user of account was doing action in module)

Conversion Streams – Sign ups, purchase, upgrades, cancellation

On a User/Account basis specific user activities can be tracked including

User actions on the application

Application modules being used

Unique users

Activity Sessions

Time between sessions

Engagement Score

Within the executive dashboard:

Account by status break down (current, week, month, quarter, etc.)

Cohort analysis of status changes (weekly and monthly)

Key benefits of using Totango

Drive Conversion
Boost Retention
Grow Lifetime value

Starting price

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Pros & Cons

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Pricing

Ease of Use

User Interface

Totango’s user interface

Ease of use rating:

Totango pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(4)
3-4(21)
5(7)

What do users say about Totango?

It´s possible to integrate other platforms with it and use it as input data

Select to learn more


Who uses Totango?

Based on 32 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software
Information Technology and Services
Hospitality
Internet
Others

Use cases

Customer Success
Customer Satisfaction
Campaign Management
CRM for Startups
Customer Data Platform

Totango's key features

Most critical features, based on insights from Totango users:

Health score
Customer engagement
Customer management
Reporting/Analytics
Customer segmentation
Onboarding

All Totango features

Features rating:

Account Management
Communication management
Complaint monitoring
Template management
Customer journey mapping
Predictive analytics
Alerts/Notifications
Campaign management
Win/Loss analysis
Usage tracking/analytics
Survey/Poll management
Sentiment analysis
Revenue management
Product data management
Negative feedback management
Multi-Channel data collection
Lead management
Knowledge management
Feedback management
Drip campaigns
Data visualization
Data integration
Dashboard
Conversion tracking
Cohort analysis
Account alerts

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Totango pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Totango price and value

Value for money rating:

To see what individual users think of Totango's price and value, check out the review snippets below.

“It has nice real time health recording feature and give some good features for integration and user friendly interfaces.”
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Ranula G.

Software Engineer

“I how easy it is to customize some aspects. I like the ability to create segments.”

Verified reviewer

Anonymity request

Totango integrations (23)

Integrations rated by users

We looked at 32 user reviews to identify which products are mentioned as Totango integrations and how users feel about them.

Slack logo
Slack

Integration rating: 5.0 (1)

Totango support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Chat
Email/Help Desk

Training options

Live Online
In Person
Documentation
Webinars

Totango FAQs

Q. Who are the typical users of Totango?

Totango has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Totango support?

Totango supports the following languages:
English


Q. Does Totango support mobile devices?

Totango supports the following devices:
iPad, iPhone


Q. Does Totango offer an API?

No, Totango does not have an API available.


Q. What level of support does Totango offer?

Totango offers the following support options:
Knowledge Base, FAQs/Forum, Chat, Email/Help Desk

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