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Twilio Flex
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer communications system
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Twilio Flex - 2026 Pricing, Features, Reviews & Alternatives
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Twilio Flex overview
What is Twilio Flex?
Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communication channels, interaction routing, voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, and much more.
Starting price
Alternatives
with better value for money
Twilio Flex’s user interface
Twilio Flex reviews
Overall rating
5.0
/5
6
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.67/10
5
4
3
2
1
6
0
0
0
0
Twilio Flex's key features
Most critical features, based on insights from Twilio Flex users:
All Twilio Flex features
Features rating:
Twilio Flex alternatives
Twilio Flex
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Twilio Flex integrations (32)
Twilio Flex support options
Typical customers
Platforms supported
Twilio Flex FAQs
Twilio Flex has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
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Q. What languages does Twilio Flex support?
Twilio Flex supports the following languages:
English
Q. Does Twilio Flex offer an API?
No, Twilio Flex does not have an API available.