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Veeva CRM

A CRM system for the life sciences industry

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Veeva CRM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: August 2025

Veeva CRM overview

What is Veeva CRM?

The Veeva CRM suite of products is a multichannel CRM solution created specifically for the life sciences industry. The complete suite offers to all user groups;- primary and specialty care representatives, medical science liaisons and managed markets account executives - a range of prebuilt functionalities.

Veeva CRM is a configurable, cross-channel, end-to-end solution that helps businesses to drive growth whilst adapting to changing business needs.

Because users are mobile, so is Veeva CRM. It's optimized to run on iPad, iPhone, PC and Blackberry and automatically delivers seamless upgrades to customers across the world, several times per year. From advanced CRM functionality and reporting to streamlined, built-in, closed loop marketing (CLM) and Approved Email capability, Veeva CRM improves customer centricity by providing a real-time view of customer activity and behavior across integrated communication channels.

Veeva CRM's cloud-based VInsights database provides sales management and field personnel with prescription, customer and sales data, for informed decision-making. Veeva CRMs Suggestions provides recommendations for the best action and the right channels for sales' next interaction with clients.

Commercial teams are guaranteed fast access to assignments through Veeva CRMs integration with Veeva Align. With Veeva CRMs Event Management tool, users can create events, gain approvals, manage budgets and collaborate with vendors. Built on the Salesforce 1 platform, Veeva CRM users benefit from Salesforce functionality and innovations.

Key benefits of using Veeva CRM

Customer interaction information & third party data is combined in Veeva CRM's full-featured reporting and dashboards,. This provides commercial teams with actionable insights needed to make informed decisions.

Veeva CRM's mobile applications - built for iPad and Windows 8 - mean that the system is accessible to field representatives at any time, from anywhere.

With Veeva CRM's account-based selling model, teams can collaborate to collectively plan, execute and measure progress from their specific roles; primary care, speciality care, field medical, managed markets & key account managers.

Seamless integration to Veeva CRM Events Management gives users the power to create event types, gain approvals, collect signatures, manage budgets & attendees invitations, collaborate with vendors, and more.

View multichannel interaction history with Veeva CRM. All communication channels are integrated, giving teams a real-time - as well as historical - view of customer activity, behavior and preferences.

Starting price

Alternatives

with better value for money

Veeva CRM’s user interface

Ease of use rating:

4.5

(18)

Veeva CRM reviews

Overall rating

4.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.1/10

Rating distribution

Pros

“Really amazing that you can integrate so many Data Warehouses to Veeva and that Veeva is good in the workspace to have known many especially in the Biotech/Pharma space.”

Prince J.

Senior Business Analyst

“Veeva gives us that advantage with a comprehensive suite of applications that provide cutting-edge features using the most relevant devices across all channels.”

Yann G.

CEO

“User-friendly, ease of use, and ability to implement quickly.”

Chris C.

Head, Enterprise Applications

Cons

“Currently, only 2 offline versions : one for Windows, but no more maintained, and one for iPad, with an unknown future (and you have to buy iPad for all your fieldforce).”

Laurent B.

Responsable d'Analyses

“As for many companies, I have reps on the road all week long, and depending where they are, no 3G/4G connexion. And sometimes, no Wifi in hotel.”

Laurent B.

Responsable d'Analyses

“But when we moved to a global support, made by one of the "Big 4", it was a nightmare to manage. Where I was disappointed it is about reporting.”

Laurent B.

Responsable d'Analyses

Who uses Veeva CRM?

Based on 18 verified user reviews.

Company size

Midsize Businesses

Small Businesses

Enterprises

Top industries

Pharmaceuticals

Biotechnology

Hospital & Health Care

Philanthropy

Use cases

- Not enough reviews

Veeva CRM's key features

Most critical features, based on insights from Veeva CRM users:

Contact management

4.5

(2)

Mobile access

5.0

(1)

Document storage

0.0

(0)

Lead management

0.0

(0)

Interaction tracking

5.0

(1)

All Veeva CRM features

Features rating:

4.7

(18)

Activity dashboard

(0)

Reporting/Analytics

(0)

Territory management

(0)

Third-Party integrations

(0)

Workflow management

(0)

Veeva CRM alternatives

Veeva CRM

4.5

(18)

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Features

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Value for Money

4.0

Customer Support

4.2

HubSpot CRM

4.5

(4.4K)

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Ease of Use

Features

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Salesforce Sales Cloud

4.4

(18.7K)

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Free version

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Customer Support

Zoho CRM

4.3

(6.9K)

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No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Veeva CRM pricing

Value for money rating:

4.0

(18)

Starting from

Free

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Veeva CRM price and value

Value for money rating:

4.0

(18)

To see what individual users think of Veeva CRM's price and value, check out the review snippets below.

“Really amazing that you can integrate so many Data Warehouses to Veeva and that Veeva is good in the workspace to have known many especially in the Biotech/Pharma space.”

Prince J.

Senior Business Analyst

“Veeva gives us that advantage with a comprehensive suite of applications that provide cutting-edge features using the most relevant devices across all channels.”

Yann G.

CEO