vFairs Reviews

vFairs

Virtual events management software

4.79/5 (109 reviews)

Pros
  • The software has the look and feel of a conference. Our attendees love the ease of use, and support is great.Gene M.Read the full review
  • The ability to customize each aspect of the event. Having a back end/admin interface was positively wonderful.Megan S.Read the full review
  • We have worked with vFairs as our exclusive Virtual vendor since 2013 primarily due to his teams high level of professionalism, integrity, outstanding customer support and responsiveness.Pam O.Read the full review
Cons
  • Participants who leave a room by clicking to another room, their name still appears. It makes it confusing for the booth operator to know who is actually still in their room.Verified ReviewerRead the full review
  • We have two screen workstations and it was a bit tricky to identify which screen was using the camera - a very minor problem. It was a hardware hiccup, not any team member at vFairs.Kay N.Read the full review
  • Knowing that vfairs is located around the world, with a main location in DUBAI our team was a bit hesitant and questions them a lot about GDPR complience.Verified ReviewerRead the full review
100%
recommended this to a friend or a colleague
Pam Olson

PDN - Professional Diversity Network - vFairs Review 2018

Used occasionally for 2+ years
Reviewed 2018-10-22
Review Source: Capterra

vFairs just ‘gets’ our business. The customer service they provide simultaneously to our own sales reps while communicating to multiple teams under each valued customer, is beyond commendable. We have worked with vFairs as our exclusive Virtual vendor since 2013 primarily due to his teams high level of professionalism, integrity, outstanding customer support and responsiveness. Their accuracy, speed and meticulous attention to detail is incomparable. I have not seen better. Every Virtual vFairs has produced for us has been smoothly run and when difficulties arise, as they do, vFairs Customer Support suggested conference meetings to get entire Teams trained, individual leadership calls, recommended specific, positive changes and in general, a swift ironing out of problems with every question answered and understood to the teams’ satisfaction and managements delight. Their Customer Support team does the heavy lifting answering complex technical questions and has identified problems early heading off deeper issues. They are a truly amazing team and have supported our customers 24 x7 by phone and email! vFairs offers a gentle approach when working with all levels of our clients’ hierarchy. Very appreciated. PDN provides 67% of the USA Fortune 500 companies diversity recruiting efforts via online and onsite products and vFairs has been an integral and successful component to our product suite. vFairs receives my greatest respect.

Pros
vFairs creative and sophisticated graphic appeal for customers and our candidates alike. Ease of use and the fact that vFairs conducted the entire set up, training, questions answered accurately and deployment in a timely and extremely professional manner. The product works great and customers received full technical support and reporting post event.

Cons
We experienced no problems with this software. All was wonderfully handled by vFairs leadership and Customer Support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Stauffer

vFairs - Have Your Next Tradeshow Event Online!

Used daily for less than 6 months
Reviewed 2019-05-29
Review Source: Capterra

Once we had decided on using the vFairs product we were assigned a project manager who walked us through each step of the implementation process. The staff at vFairs did an excellent job of communicating with our project team. They were quick to follow-through on changes that needed to be made. Amazingly, working together, we were able to prepare the show for operation in just about 6 weeks! When the show opened they were able to quickly make some fine-tuning adjustment that helped our toughest customer to better use the interface.

Pros
People were amazed how much the software interface emulates the look and feel of a real trade show event. Customers and vendors liked the avatars in the booth and the lobby full of moving people. The software had many more features that we did not use. Our vFairs project manager quickly adapted the interface turning off the features we did not need. As we look forward to next year's show, I am certain we will add the chat feature and we will do more with media and documents.

Cons
There was some problems with people seeing the full width of the screens on certain devices. Some of our customers keep their screen resolutions set low for eye sight reasons. When this problem was discovered the staff at vFairs quickly responded. They adjusted the page layouts so that all of the data was visible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anitra Douglas-McCarthy

Cornell Graduate School vFairs Review

Used occasionally for 2+ years
Reviewed 2020-03-03
Review Source: Capterra

Our experience with vFairs has been outstanding from start to finish. Working with vFairs has allowed us to reach far more prospective students than we ever would have otherwise due to location travel and time constraints.

Pros
The visual appeal of the platform is phenomenal, the fact that it looks like an actual exhibit hall is far and above what other platforms offer. The ease of setting up the individual booths is also been a great asset.

Cons
Although the chatroom functionality was fine, I would prefer a message board format to the chat rooms so you can see the messages in a thread format.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Niambi Powell

vFAIRS IS AWESOME!

Used occasionally for 6-12 months
Reviewed 2020-02-12
Review Source: Capterra

vFAIRS delivered an optimal customer experience - we were very pleased with the technology, the creative partnership, and always-on support we received from the vFAIRS team. We are truly excited to continue the use of the vFAIRS software to help Ford succeed in the virtual hiring space!

Pros
The vFAIRS software is super user-friendly! The features are easily adjusted and the editing mechanisms are intuitive. Multiple users were able to build their booths with unique content, with minimal effort! Ease of use is superb with this software. The aesthetics are also top-notch - look and feel are critical for company branding, and the vFAIRS platform did not disappoint.

Cons
We had a few issues with the live video interview components, but I believe those issues have since been resolved and features upgraded.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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stephen handisides

V Fairs Experience

Used daily for 6-12 months
Reviewed 2019-11-14
Review Source: Capterra

They are a great team and their customer service and Tech support was one of the best. The project managers and Tech team were really easy to deal with and made it a great experience.

Pros
We really liked the ability to have an exhibition floor where it was easy for vendors to connect with attendees at the click of a button

Cons
The chat software did not function that well and we had problems on the day

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Brent Grega

vFairs worked great for our virtual event experience

Used occasionally for less than 6 months
Reviewed 2019-09-09
Review Source: Capterra

vFairs customer service was top notch. They were very communicative, quick to respond, provided examples of other virtual events, and insights into what we should and should not do. The customer service experience alone would be the reason to choose vFairs.

Pros
The product out of the box was intuitive and set the course for what we needed.

Cons
Some of the virtual users in the different environments were duplicated a few times, but all in all, it didn't provide a negative experience. Being the admin and shared-lead on the project allows you to notice things that normal users wouldn't.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Donna BLANCHARD

True Collaboration

Used occasionally for 2+ years
Reviewed 2020-02-05
Review Source: Capterra

Problem - national reach Solution - Virtual Conference

Pros
The Virtual Conference platform has all the innovative features that work to effectively engage our diverse national network. The collaboration between our and the Virtual Conference team ...coaching on how best to use the platforms - made all the difference

Cons
nothing of note. The system is continually improving with new functions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amy Barron

Gazprom Annual Benefits Renewal Roadshow

Used occasionally for less than 6 months
Reviewed 2020-03-26
Review Source: Capterra

Excellent experience in terms of support from Anmol and Waseem, always on hand to update and develop design, very friendly and accommodating. If we had been more prepared in terms of time available to develop the site before launch, I think we would have made better use of the facilities available, but this was our issue, not the fault of vfairs. We also found it really helpful that the training sessions were recorded so that people could reference them when needed, especially those that couldn't attend - this was particularly a challenge for us as we had so many suppliers to train in a short space of time. The communication with the providers (e.g. issuing passwords on set up completion of stands) could be clearer in terms of making it obvious what the content should be used for.

Pros
Avatars. Ability to adapt and personalize. Easy to navigate. interactive nature of the set up.

Cons
Make the chat room a little better - make it more obvious how to open private chat. Add video call capability to chat, but not necessarily a con, just an improvement. Flexibility in auditorium design numbers i.e. our favourite design was limited to 10 stands and we needed more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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James Downes

Top of Class Customer Support and Brilliant Results, great UX.

Used daily for less than 6 months
Reviewed 2019-07-17
Review Source: Capterra

The people at VF, notably representative have provided excellent support throughout my teams project. They have been patient with us as our team is spread across Asia and Europe. They explain concepts and understand direction incredibly well. I would highly encourage anyone considering the services of VF to go ahead!

Pros
It is straight forward, they have clearly thought a lot about the UX which is great for a novice like me.

Cons
I have no strong criticism of the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rusty Darsey

Sagacity's Review of VFairs

Used occasionally for less than 6 months
Reviewed 2020-02-27
Review Source: Capterra

The VFairs team is professional and incredibly responsive. They worked to accommodate everyone quickly. The venue worked well overall. We will be refining the event and doing it again for sure.

Pros
Someone with minimal knowledge of how to download and upload documents, graphics and videos can easily use this software. With the venue allow customization of each space, everyone's individual likes could be accomodated.

Cons
The Chat interface, especially the video interface, seems to cut out after a minute or so, and seems to require fast internet speed. When someone enters a booth space, many times they did not know a vendor was present or away, so many chats either never happened, or chat requests were left unanswered. A pop-up interface when someone enters a booth to let attendees know vendors are present would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Isabelle Vertucci

Exciting platform and wonderfully dedicated team

Used occasionally for 6-12 months
Reviewed 2018-07-10
Review Source: Capterra

Pros
Our not-for-profit organisation looks after the disability workforce and we found vfairs as we were looking for a platform that would be affordable, flexible and user friendly for an audience than spans across many different jobs, age groups and disabilities. We have recently completed our main event day for our virtual conference and are now in a 30-day on-demand phase where all of our presentations are still available to view. Following our big build up to our conference and our event day, we can certainly say that we are very happy with the dedication and customer service of our vFairs contact Anmol and his team. He provided weekly phone meetings with us and emailed us every day to make sure that we were supported every step of the way. He was extremely patient and assisted us with every concern. This kind of dedication and level of support is rare to experience and we hugely appreciate it. As this was the first time we had run a virtual conference, we had lots of questions and had multiple exhibitors and presenters who also had several questions and needed a lot of support. We were really impressed at how vfairs supported us through this and helped facilitate presenters and exhibitors. Visually the platform is extremely impressive, it mimics the physical experience of attending a conference and the attention to detail in the visuals makes the experience fun and interactive for delegates.

Cons
Of course given that this was our first time we had a few things that we needed to experience on the day to assist our internal processes for next time, but there will certainly be a next time! Overall we are really happy with our experience and highly recommend the dedicated and supportive vfairs team and their impressive platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Sarah Yasi

Great experience for the customer and the team

Used occasionally for 6-12 months
Reviewed 2019-03-28
Review Source: Capterra

Overall their team is always ready to help and are open to customizations and suggestions. They are available at all hours of the day and are capable of making very quick changes!

Pros
This is a great way for customers to experience a conference or expo virtually! It is very visual and a great experience for the user. There are many customization options available. First you have the homepage which can have basically any content and can be created on a vfairs domain or on a subdomain of your usual website. Once inside you have the lobby which is an outside view of the expo building. From here customers can quickly go to different areas of the event - main hall, auditorium, or information desk. In the main hall are your booths which you can customize with colors, logos, images, and links. Inside each booth you have the ability to include videos, documents, links, and more. From here you can also access the chatrooms which is a great and instant interaction between customers and vendors. Over at the information desk brings customers to the chatroom where they can have their questions answered quickly and in the auditorium customers can watch live talks and webinars. These live talks and webinars are customized based on your itinerary and utilize zoom meeting software.

Cons
With so many options and customizations available, compiling all the information needed to produce the event can be a daunting task depending on how large your event is and how many employees you have working on it. Also with so many options and possible areas to explore, customers may have a hard time navigating and finding specific information they are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Rarick

Virtual Conferences Made Easy

Used occasionally for 1-2 years
Reviewed 2019-05-10
Review Source: Capterra

We set out to create a virtual conference which included live speakers, deeply customized interactions and critical content for our business. vFairs consistently delivered for us. They were responsive, especially at critical moments of the project, flexing their schedules to meet our timelines. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] (our key POCs on the project) were clearly experts at putting on events like these. Their consultation on how to achieve a successful event, especially at the start of the process when we were unsure how the site worked, was critical to our success. I personally work with a lot of vendors on projects, my interactions with vFairs have been some of the best I’ve had with a vendor. We have plans to work with them on multiple upcoming projects. I can’t recommend them enough!

Pros
-Powerful reporting from a vendor team willing to go the extra mile to customize for your business needs. -Extremely responsive service. We had a critical error on the day before the conference and they stayed up all night to make it right for us. -Adaptive/customizable interfaces. We worked with vFairs to full customize the site to align to our brand, look and feel without any pushback.

Cons
-I really have to say nothing. This event was one of the most seamless interactions with a vendor I have expeeienced. We asked for a LOT of customization and new functionality. They were always willing to go the extra mile, even if they hadn’t done a specific integration or ask before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

vFairs Review

Used daily for less than 6 months
Reviewed 2018-08-14
Review Source: Capterra

They were all fantastic. By far the best rate for a virtual event. Every other company was expecting to charge us upwards for an event like this, yet vfairs had a much better price but the same amount of users and experience. Knowing that vfairs is located around the world, with a main location in DUBAI our team was a bit hesitant and questions them a lot about GDPR complience. The vfairs team proved time and time again that they were GDPR complient and followed all the law for a world wide bussiness, which is extremely important to us. From the first meeting I had, to my weekly calls everyone on the Vfairs team was great to work with. Seeing that this was our first virtual event we were really excited but also had 1 million questions for the team, as well as last minute changes. With all the questions, and last minute changes they were fantastic, and so helpful.

Pros
The entire Vfairs software and platform was extremely user friendly as well as asthelictly pleasing. Most of our customers that attened the event are not focused in the tech world, and for them if it was simple to navigate. Which speaks highly, if they do not understand VR and still loved the event.

Cons
The only part I did not like, was the fact that chat rooms opend up within a new tab within the event instead of keeping the chatrooms all within on main page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Candice Davis

vFairs is AWESOME!

Used daily for 1-2 years
Reviewed 2018-11-15
Review Source: Capterra

Before I found vFairs, I was set out to find a robust virtual event platform that could outperform our current virtual event platform. vFairs' demo and features blew me away AND it was a GREAT price point. They have helped us changed the way we do business from a virtual planning and design perceptive. I highly recommend vFairs to everyone and anyone who is interested in doing virtual events.

Pros
The developers and design team can create pretty much whatever you have in mind. This is HUGE!

Cons
Since vFairs is newer to the virtual platform scene compared to INEXPO and ON24, they're still developing things within their software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kate Vernon

Exceptional Customer Service

Used daily for 2+ years
Reviewed 2019-04-25
Review Source: Capterra

Exceptional customer service - highly responsive, going above and beyond to customise for our organisation and deliver a professional experience for our corporate subscribers.

Pros
Innovative interface with creative functionality. The Virtual Platform we have created with vFairs wows everybody we demo it too!

Cons
Nothing specific to mention here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ghazi Hallab

as usual it was always a privilege to work with VFair team

Used occasionally for 2+ years
Reviewed 2018-03-29
Review Source: Capterra

The feedback from the participants, both employers and Job seekers was excellent and they were very satisfied.

Pros
The software is very easy to use, friendly, fast and reliable, and the technical support was fabulous.

Cons
I would like to ask if there is possibility to increase size of logos where it directs the participants how to do private chat or video camera mode of communication. Also increase the box where the private chat is happening and enhance the voice for the training video because there was an echo in the background.

Response from vFairs


Thank you Ghazi for your feedback. Based on your feedback; we now allow different size of logos to appear on top of each exhibitor booth. Private chat window size has also been increased. We also have now multiple versions of training videos that can be used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brittny Bell

Virtual Open House Review

Used occasionally for less than 6 months
Reviewed 2018-09-14
Review Source: Capterra

My experience with vFairs was amazing. Our customer service rep was an excellent business partner from start to finish. He was professional and addressed all of our questions in a timely fashion and was flexible with last minute edits/requests. The virtual open house was a new channel for our organization and because of this, generated a lot of internal buzz. This was so well executed that other teams are considering hosting their own virtual events.

Pros
I was very pleased with the finished product. From the lobby, to the exhibit hall and auditorium, everything looked amazing. For the most part, there were no system glitches during the event and everything worked properly. I loved the ability to host a webcast to attendees!

Cons
I think some registrants had issues logging in or knowing where to login. To help this, I think we should automatically have a line in both the client's promotion emails and in the reminder emails sent by vFairs asking the registrant to bookmark the link so that it can be accessed easily the day of. Also, in the group chats, in the area to the right where you can see the booths and the number of messages in the room, the area didn't refresh easily. For example, I would answer questions in the booth, exit the booth and then go back because it still showed there were questions to be answered when there really weren't. Additionally, the "Users online" area wasn't functioning properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christa Beall Diefenbach

vFairs Review

Used daily for 2+ years
Reviewed 2019-05-01
Review Source: Capterra

Excellent customer service. Love them!

Pros
It is easy to navigate. In addition, the product is much more cost effective than other platforms. Their customer service is excellent!

Cons
Chatroom function could be a little more sophisticated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melanie Herman

Amazing customer service and a wonderful event platform!

Used occasionally for 1-2 years
Reviewed 2019-05-14
Review Source: Capterra

Excellent. We would recommend vFairs for the platform and especially for their customer service!

Pros
vFairs is a wonderful platform: modern, fresh, intuitive and flexible. It was easy to use the product to create a fun, engaging conference for our stakeholders. We received very positive feedback on the platform from many different groups: members, sponsors, attendees, and speakers. Customer service is top notch. The vFairs team is super professional, patient, attentive and thoughtful. We could not have received better service to support this product!

Cons
There are no cons. In fact, we're referred many of our members and participants to vFairs. We did an exhaustive search of numerous platforms before choosing vFairs. We absolutely made the right decision!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

vFairs Success for One-Day Virtual Conference

Used occasionally for 6-12 months
Reviewed 2018-09-09
Review Source: Capterra

Highly positive. Would recommend vFairs and would use vFairs again for a virtual event.

Pros
Very attentive customer service, robust functionality, and reasonable cost for a one-day virtual conference with a single track of back-to-back workshops. Our event sponsors loved the virtual exhibitor hall with highly customizable booths. vFairs team provided support to our team as well as to our speakers and sponsors. Attendees appreciated the accessibility of the virtual event, the chat functions and availability of downloadable materials/resources, and a fun leaderboard function which offered the most engaged attendees a chance to win a prize.

Cons
No major issues or dislikes... the vFairs team accommodated every request we made regarding the virtual event environment and logistics, the training of speakers and sponsors, and the custom event splash page used for promotion and registrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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E.J. Perkins

Virtual Benefits Fair

Used daily for less than 6 months
Reviewed 2018-11-09
Review Source: Capterra

The vFairs staff were very easy to work with and super responsive. Feedback was well-received and issues/corrections/customization completed timely. Meetings were well organized and efficient. The staged build timeline was well-considered and easy to follow, breaking down the various decisions and setup options into easy to meet steps and preventing the project from feeling overwhelming. This was our first time setting up an event like this and it was both intuitive and tightly managed. We will certainly be back for more events in the future.

Pros
Easy to customize, many options available. We could elect to use or not use virtually any feature of the platform. Setup took exactly as long as estimated and we were able to build an event from scratch in only a few months.

Cons
Analytics and reporting could be easier to access. Some sort of self-service or employer dashboard would be helpful without having to rely on the vFairs staff to provide.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sandeep Nair

Second time users and the magic still worked!

Used occasionally for 1-2 years
Reviewed 2018-09-18
Review Source: Capterra

It was easy, professional, pleasurable and was handled by the team so well by meeting all our requests at odd hours of the day, across different timezones and even working with us on weekends and public holidays to accommodate our various last minute requests.

Pros
The functionalities which we required were all available. We wanted to make our platform inclusive for all diversities and the platform provided us with all options whichever we required. Was a pleasure to know how accommodating the software is to our different unique needs.

Cons
The only thing we thought could have been enabled in the option to have automatic subtitles for all the videos. But, nonetheless, there was an option to add transcriptions, which served the purpose.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carlos Herrera

Candidate Outreach made easy.

Used weekly for 2+ years
Reviewed 2018-10-22
Review Source: Capterra

The Vfairs team was really helpful in making our events customizable and assisting our clients with professional services and booth assistance. As a Marketing Manager of a LEading Diversity Recruitment Platform, I recommend 110% Vfairs as a solution for virtual recruitment.

Pros
Vfairs provided an intuitive platform easy to use for the candidates and employers. The technical support was amazing, with immeadiate response and support previously, during and after each virtual event.

Cons
We don't have any complaints for Vfairs solutions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Virtual Career Fair Advantages

Used occasionally for 1-2 years
Reviewed 2019-03-28
Review Source: Capterra

This organization was very helpful and responded to my every question. We would definitely recommend them.

Pros
I really like that we can access a greater audience. It is also very convenient for this audience. It is also very convenient for the exhibitors themselves because they do not have to travel, but rather stay in the comfort of their office or home to visit with potential candidates. Another advantage is being able to talk to registrants in real time per messenger. It is a great gateway to that next level conversation.

Cons
I think this does take the "personal"aspect out of the mix. You can not read a person's body language through a screen.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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