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Vivocha Logo

Next Generation Customer Interaction Platform

Table of Contents

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Vivocha - 2026 Pricing, Features, Reviews & Alternatives

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Vivocha overview

What is Vivocha?

Vivocha is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website Mobile or messaging app, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.

More than 200 companies around the world, including ING, Crédit Agricole, L’Occitane, AXA, Genertel, Allianz, TUI, National Bank of Kuwait, E.ON, Accenture, NewLook, BMW, trust Vivocha technology to improve their Online customer care processes.

As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha dramatically reduces deployment time and integration cost, resulting in fast ROI.

Key benefits of using Vivocha

Boosts online sales thanks to a significant increase in the conversion rate. Decreases the abandonment rate and increases the average sale price thanks to prompt support over multiple channels. Identifies hot leads and offers the best web experience on the market!

Starting price

52per user /
per month

Alternatives

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Vivocha’s user interface

Ease of use rating:

Vivocha reviews

Overall rating

4.5

/5

2

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

1

1

0

0

0

Vivocha's features

Features rating:

Activity tracking
AI copilot
Alerts/Escalation
API
Automatic call distribution
Call center management
Call recording
Callback scheduling
Chat/Messaging
Collaboration tools
Communication management
Customer history
Event triggered actions
Feedback management
Knowledge base management
Live chat
Mobile access
Multi-Channel communication
Real-time consumer-facing chat
Reporting/Analytics
Screen sharing
Social media integration
Support ticket management
Surveys & feedback
Video chat
VoIP

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Vivocha pricing

Value for money rating:

Starting from

52

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Vivocha price and value

Value for money rating:

Vivocha support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
In Person
Live Online
Webinars

Vivocha FAQs

Q. What type of pricing plans does Vivocha offer?

Vivocha has the following pricing plans:
Starting from: $52.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Vivocha?

Vivocha has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Vivocha support?

Vivocha supports the following languages:
French, Thai, Irish, English, Turkish, Korean, Ukrainian, Swedish, Spanish, Hungarian, Hebrew, Danish, Dutch, Czech, German, Finnish, Italian, Arabic, Russian, Chinese (Simplified), Norwegian (Bokmal), Polish, Chinese (Traditional), Indonesian, Japanese, Portuguese


Q. Does Vivocha support mobile devices?

Vivocha supports the following devices:
Android, iPad, iPhone


Q. Does Vivocha offer an API?

Yes, Vivocha has an API available for use.


Q. What other apps does Vivocha integrate with?

Vivocha integrates with the following applications:
Drupal, Adobe Commerce, Google Analytics 360, PrestaShop, Google Drive, WordPress, Salesforce Sales Cloud, Joomla, Docebo, Webtrends, Shopify, Zendesk Suite


Q. What level of support does Vivocha offer?

Vivocha offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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