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Wild Apricot Reviews

Overall rating

4.5

/5

539

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.64/10

Reviews by rating

Pros and cons

My overall experience has been excellent, and I have used it for another nonprofit and recommended it to a third who adopted it, and all have been more than satisfied with the product and service.
It’s great and I like how you are constantly listening to your community and implementing improvements.
We were able to engage and notify our Membership, especially in the era of Covid 19, with such ease it makes it worth the while to have this software available.
The clunky interface was made worse on slow-speed days, whereas other programs were not affected at all.
There were several member files that had the wrong renewal date but we couldn't change them manually. The system would give us error messages.
The editor is worse than worthless. It is hard to believe that anyone thought this was a good idea.
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539 reviews

Recommended

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Marilyn M.

Executive Director

Professional Training & Coaching, 1-10 employees

Review source

Overall Rating

Repeat Customer

Reviewed 2 years ago

Transcript

Marilyn: Hi, my name is Marilyn. I'm a financial administrator. And on Wild Apricot, I would rate it...

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Michael S.

Author

Writing and Editing, self-employed

Review source

Overall Rating

Great Organization Management Tool

Reviewed 3 years ago

Transcript

Mike S. : I am Mike and I'm the science coordinator for a school district in the education industry,...

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Chris P.

Events Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best platform for membership sites

Reviewed 5 years ago

We use Wild Apricot on several of our membership-based organizations. Very helpful with membership management, event billing, and event management.

Pros

Ease of recurring payments Easy membership management Great for event planning and management

Cons

Customer service can be difficult to deal with Wish software had more customization features

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Rachel E.

Nonprofit Organization Management, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Back End For Tracking

Reviewed 5 years ago

For the money, I would like it if they would work on the front end as well as the back end. There are so many things I feel could make this the easy winner for all things non-for-profit but I think they have banked on the back end for so long that they've let other things go which, honestly has made me look at other places to host our website. And we're talking over a thousand dollars a year that we currently pay.

Pros

The back end of it is great for non-profits as it is all intergrated. It allows a one stop shop for membership and events which is great! It also allows emails to be targeted to certain groups which is even better. They have great email templates and do offer a myriad of how-tos.

Cons

The front end is a mess. The website functions are awful and dated. You can't make it your own unless you're a wiz at html and writing code. What time is saved from the back end is lost trying to keep the front end looking sleek and up to date. You're painted in a corner by only be allotted so many fonts and the worst part, it's not reactive to mobile devices. The emails are the same. They have great templates that you can follow, but the problem is what you think you're sending out and what is actually sent out are two different things and all the hours trying to make an email look professional are lost.

SH
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Sean H.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Not Customer Friendly

Reviewed 3 years ago

Our non-profit has approximately 1500 members we are managing and this was our first attempt at using a membership management tool. The implementation went well and our first year was generally positive. The features they offer are functional but pale in comparison to standalone services. For example the newsletter tool is extremely limited compared to our previous service, MailChimp, to the point...

Pros

It offers a large selection of features and can be a one stop shop for membership tools. Although most of the features are not nearly comparable to equivalent stand-alone services, they are functional.

Cons

Customer support has been quite poor. They dropped telephone support in the last year and did not provide any guidance or assistance to us when they forced a payment system change that affected our members.

SM
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Sudip M.

Education Management, 1,001-5,000 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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"Wild Apricot: A Comprehensive Look at the All-in-One Platform for Nonprofit Organizations"

Reviewed 10 months ago

Wild Apricot has been an invaluable asset for our organization ever since we started using it two years ago. Through its user-friendly interface and its comprehensive array of features, it has allowed us to easily manage memberships and subscriptions, create automated event registration forms, and send bulk emails.

Pros

I particularly liked how user friendly the Wild Apricot software was. The dashboard was easy to navigate and had a modern design that made it simple to find and access the features I was looking for. The software was also very customizable, allowing me to make changes to the look and feel of my online presence quickly and easily.

Cons

Although Wild Apricot is a great software for managing membership and registration, there are a few things that could be improved upon. For example, the software is somewhat difficult to use and navigate, with a lot of confusing options and settings.

JM
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John M.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wild Apricot saves a lot of time in managing this 501C3

Reviewed 6 years ago
Pros

Ease of use for non tech person. Customer support is excellent. Allows for complete automation for events, including taking payments and tracking attendance.

Cons

At times it is difficult to change the content of some website pages without changing the template. When new members are onboarded, they have difficulty finding out how to view other members.

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Jeanne Marie H.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Does the job but feels very outdated

Reviewed 4 years ago

It is functional and works, but has a lot of room for improvement--especially with the increase in cost.

Pros

It was very nice to have a software to organize our membership. The software was built into the website directly, so members can directly renew their membership while browsing the website. You can build different user permissions into different levels.

Cons

The UI of the websites you build with this and the backend feel outdated. I feel like the event tool could be more powerful, especially with how powerful you can easily build websites with Drupal/Wordpress. It would feel more like a membership program if the events could be dynamic with attendees, volunteers, being able to list what is still needed, etc. We found ourselves moving to Facebook or Next Door a lot to interact with our members. Also, in the span of one year, our plan went up by $20/month, which was an extra $240 a year for our small, local advocacy group.

AR
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Verified reviewer

Environmental Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good website for smaller clients

Reviewed 5 years ago

My experience overall has been great. I have moved several of our smaller clients over to this platform because it was a more cost effective option.

Pros

the ease of building pages and events. I can teach anyone how to use this software and how to build and track events easily.

Cons

The limitations on contacts, without paying for upgrades.

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Kevin W.

Financial Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great option for Event Registration Management

Reviewed 5 years ago
Pros

I had a charity 5K that I volunteered to help manage and intended on tracking all of the signups manually. I really wasn't looking forward to it. One of my friends recommended Wild Apricot as an option so I checked it out with their free trial. It was tremendously simple to use and juggle all of the event information in one place. There were still a few manual offline items to keep track of, but Wild Apricot was so much better! The ability to check in folks from my Galaxy phone was a Godsend, too.

Cons

I was lucky enough to take care of everything I needed within their free trial period, but I'd be happy to pay for their software if I ever had use of it again. I wish there were free options for non-profits, but that only applies for smaller users. Great software overall, though.

AR
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Verified reviewer

Nonprofit Organization Management, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Wild Apricot

Reviewed 5 years ago

I selected Wild Apricot as the association management vehicle for a professional association that was trying to find a flexible and easy to use management integration platform. It has worked wonders. We have been able to increase membership, get our members to make all transactions through the website and we are able to make changes to the website without engaging an IT professional. Great cost savings!

Pros

I like that it is a one stop shop for association management. It is easy to use and you get so much for the money!

Cons

The interface for creating newsletters is not as robust as I would like.

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Nachi S.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A treat in the world of memberships

Reviewed 5 years ago
Pros

The website walks you through the types of documents you need for the membership, so they not only provide a home but also the documents to lay out your home. It is something I havent seen elsewhere. They want to make sure that you are doing what you need to do in order to serve to the best of your ability and I really appreciate that.

Cons

With all that the website does for the users (paid and non-paid), it makes sense that the website can look a little clunky. Things are fairly organized but feel a bit clunky.

NG
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Nena G.

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ECF..."Florida's Electrical Industry Leader"

Reviewed 2 years ago

Wild Apricot is the best thing that works for our association. We have used the platform for multiple associations in the past and from day one to now, it is the best solution out there for our organization at a price that includes great 'self-help' information and multiple choices when support from WA is needed.

Pros

Wild Apricot offers ECF an opportunity to create, modify and update our online software when needed, allowing our in-house staff to make necessary adjustments without having to spend association funds to hire programmers to complete the tasks.

Cons

There is one item on our "Wish" list that we hope to see in the future. It would be nice to upgrade to a newer version of Excel or Word when exporting information. It's a small thing, but when you are trying to handle multiple lists for conversion to reports, etc., the first move is to save and rename the document based on the compatibility function. On a busy day, it's an added step that's time lost. A 2nd wish would be for a bit more friendly e-mail design module. It works but can be challenging.

KB
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Karen B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Wild Apricot is perfect for recreational clubs

Reviewed 14 years ago

I would definitely recommend Wild Apricot for any organization with a membership and events that require registration. They manage this amazingly well!!. I love the fact that it is so easy for both admins and users to use. Most of my admins and membership are not technical so this is important to us. It's easy to enable blogs, forums, and photo galleries to create community pages -- somewhere that members can connect to the club and each other.

Pros

We are a recreational tennis club with 70 members. I created a great website with a customized membership application form in just one day with no coding required. Within a week, we were live, with online applications and online event registration for tennis tournaments and even electronic payment. I have ALL contact information plus player rankings available when it is time to do the draw; it is...

Cons

The finance side of Wild Apricot is a little weak as their reports do not take into account the finance fees that Google Checkout and PayPal deduct. And you can't modify the numbers manually to reflect actual amount received, either due to finance fees or if someone sent in a partial payment. They are aware of these issues and are working on them. The other enhancement request that we have is...

AK
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Andrea K.

Education Management, 501-1,000 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wild Apricot: A Quick and Efficient Event Software

Reviewed 4 years ago

Our component school district staff members and members of the public who register for programs understand intuitively how to register for our programs. The function most used by staff is the Excel download. Staff are able to easily sort and filter data to invoice schools and other agencies for multiple registrants through our agency finance system as required by law rather than through Wild Apricot's invoicing system. Our Wild Apricot website was once very robust. We have been able to simplify it while using the same template so the site is easier to use and looks much more like our agency site making the flow from one site to another nearly seamless.

Pros

Our agency hosts many repeated events not only multiple times during the school year but that also repeat year after year. The ease with which events can be duplicated and edited for specific dates allows staff to set up a year's worth of events in just a few hours.

Cons

We have many users creating events and Wild Apricot has only one events manager. We do have a very talented group but there is still a bit of nervousness since events are unable to be compartmentalized by a user or a department. PayPal payments are collected into one bank account and have to be parsed out after receipt by registrant as to which account the funds need to be deposited. We would like to have payments tied to department accounts for each event and pass that info through PayPal to our Fiscal Department.

JS
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John S.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We looked for a simple Cloud application to decentralize administration tasks and found it.

Reviewed 6 years ago

Database that is accessible for any of the administrators of the club. Members can self manage accounts. Automatic upgrades and easy to manage Web content. Automatic billing through predefined time periods etc. Ease of use. We were up and running in a few weeks. Data import was easy as well.

Pros

The primary driver was to find something that was intuitive to use. Our staff are all part time volunteers and needed to be able to use the software with minimal instructions from their homes. Wild Apricot provided this by making the import of data simple as well as creating a new Web site that had same look and feel of existing site. Also migrating the DNS was easy. There are plenty of tutorial...

Cons

We have encountered some minor issues we wished were a little different but nothing to deter from the overall functionality. I think that would be the case with any software packages. So no major cons to report. We like the software. It is easy to use and has powerful reporting etc capabilities.

AR
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Verified reviewer

Executive Office,

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Flexible software but needs some tweaking

Reviewed 6 years ago
Pros

I manage the memberships for a club that has over 15 teams and 240 members, so it is not the easiest thing to manage. I went through a few different programs and Wild Apricot seems to be the best fit for the numerous needs the Club has! It is easy to track payments - overpaid balances and balance due, I can enter manual payments, add extra line items to keep track of fundraising credits, and easily email families or certain individuals from the software. There are workarounds for some of the limitations that the software has, which has been helpful.

Cons

There are a few issues that I have with this software: 1) it does not allow group invoicing so if I need to add an invoice to all members on one team, I have to go into each account and manually create; 2) it is not intuitive when it comes to families with 2 or more players, as it does not allow two different memberships to be linked to one account - I end up having to create a unique account for those families; 3) it does not allow partial payments. As with most membership sites, I have found the website portion to be somewhat clunky and limited, so I have the actual website on a different platform, which is unfortunate.

RG
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Ron G.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Daily user of Wild Apricot and developer for new Wild Apricot websites and setup for organizations.

Reviewed 4 years ago

I have participated in moving 20 organizations over to Wild Apricot and use it daily for administrative purposes. It is an awesome platform and would not recommend another to anyone. Hoping they can keep this excellent service going for a very long time. Also, the support team and responsiveness has always been great!

Pros

Easy, quick, and efficient transition over to Wild Apricot from other website types such as WordPress, Weebly, and other member platforms. Excellent for small to mid-size organizations to consolidate all needed features and tracking/reporting in one place.

Cons

The only weakness is the choice of new "themes" to help speed up a new website. You can certainly do almost anything you want with the templates... but the ready-made themes make it so much better (and easier). Just need to keep the sample themes up-to-date and competitive with WordPress... so the organizations are happy with the basic choices available when they are deciding to move to Wild Apricot.

LW
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Larry W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Gave us control of our web-presence (finally!)

Reviewed 14 years ago

I like this product so much, after setting-up the site for AGO-Milwaukee, I convinced my church to switch from the service supported by our Denomination to WildApricot and it's much easier to use. We're just getting started, but already our site is far better at serving our needs. I would highly recommend WildApricot for any small to medium organization which cannot afford to hire a full-time computer-geek webmaster but needs an attractive and functional website. The learning-curve was gentle and we were operative in a very short time. I am completely satisfied that WildApricot has allowed us to meet and even exceed our goals for our new website.

Pros

Our goal was to maintain a constantly-updated website, but we were working thru a vendor who designed our old site from scratch and one needed to know html to do any updating. Our events calendar was constantly missing events and full of errors which were difficult to correct. WildApricot allowed us to assign people who were only slightly computer-savvy because no coding was needed. The site is incredibly intuitive and easy to use and takes only minutes a day for people to update. We can assign multiple administrators with different duties and everything doesn't need to go thru a webmaster who may or may not get around to meeting our needs. The site looks wonderful and the membership is responding very positively to its features.

Cons

There is almost nothing I don't like. I wish Safari was supported (and I hear they may be working on that) but it is not inconvenient to use FireFox and it's free, so that's just a very minor annoyance. I would like to see a little more flexibility in the forms-templates -- we had trouble getting the membership categories in the order we prefer on the screen, but all-in-all our experience has been trouble-free. There may be some people out there who will feel constrained by the available templates, but there are enough that our problem was more of which to choose, and I understand that even the templates are customizable (if you know how to code). The standard ones met our needs.

L(
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Lawrence (Larry) R.

Executive Office,

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect Software for Small and Not So Small Associations

Reviewed 7 years ago

I have all of my clients using this software. I have very small associations on it and one not so small organization. New versions appear to come fully tested. No system is 100% perfect unless you design and deploy one that the organization builds from scratch. However, there is a flexibility to WA that lets us make it work for you. The support both online and in person is superb. Once you get your...

Pros

No pros were added to this review

Cons

No cons were added to this review

CE
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CM E.

Nonprofit Organization Management, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our professional organization moved to Wild Apricot because it does a complete job of helping us.

Reviewed 5 years ago

If you manage an organization with members and need a full service product that will help you build and manage your website, this is it. It also does all of the back-end things necessary and integrates mail, payments, event management, blogs and many other features all in one product. We LOVE Wild Apricot

Pros

It manages membership, collects payments, sends and tracks emails and also provides all of this in the administrative side of our website. We used to have a self-built website that was a mess. After moving to Wild Apricot, we increased membership by almost 50%. We have a professional looking website now and the bonus of managing our membership, email blasts, payments invoicing and collections. Now they have just added a store front for those who need it. They have built two smart phone apps (one for ADMINS and one for Members) which make it easier.

Cons

It tracks your current members and is up the moment accurate of who is a current member. But I cannot answer the question: "How many members did we have on this date last year?" It takes a slew of special search criteria to even get close to being able to answer that question. I've taken to doing a export of the member list quarterly into a spreadsheet so I can answer such a basic question.

WB
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William B.

1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Was great. Now terrible.

Reviewed 5 years ago

Stay away! This company is falling apart. See cons comments.

Pros

Used to work very well. Lots of features and descent integration. For 2+ years I loved this software. Not anymore.

Cons

After the company was sold and the CEO left the price went up and the quality dropped- a lot! Customer money was being taken and the payment info wasn't propagating through the software. In other words customers were paying and not getting what they paid for. WA tech said the problem was contained to two days only, then to 12 days... here I am a month later and the problem is still occurring! Their best solution was a suggestion to no longer use paypal because their integration with WA was bad. They support paypal integration then say not to use it. Insane. Thousands of dollars wasted and a ton of frustration. I am switching to a word press based platform.

BM
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Barry M.

Higher Education, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wild Apricot Review

Reviewed 7 years ago

We are an all volunteer organization of about 500 and use Wild Apricot for our membership database and event registration. Once we made the few changes to customize the site we have found it very easy to answer questions about our membership, handle the renewal process and run our events registration. The work is done by a variety of non-technical members. Wild Apricot help is actually helpful and almost always answers the question. On the few times, there have been problems we have received a very rapid response and the problems have gone away.

Pros

The software can be used by non-technical folks It is easy to add data fields associated with our organization Wild Apricot response to questions and problems is prompt and very helpful

Cons

These are not biggies 1. The search logic is a bit restrictive - no and or within the same search 2. Formatting of event announcements is sometimes tricky, seem to loose control of the font

NG
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Nena G.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Association Management - Wild Apricot Style

Reviewed 7 years ago

We are a 35 year old Association Management firm that specializes in managing non-profit trade associations. Over the years, we have worked with multiple clients using the Wild Apricot platform. From 200 members to over 1,300 members, we have been part of Wild Apricot's growth and continued focus on upgrading and improving the technology we need to serve our clients. The ease of learning...

Pros

Ease of use and dependability. We have never been 'down' or had any technical problems.

Cons

No cons were added to this review

LS
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Lance S.

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wild Apricot is Outstanding!

Reviewed 4 years ago

My overall experience has been excellent, and I have used it for another nonprofit and recommended it to a third who adopted it, and all have been more than satisfied with the product and service.

Pros

The database and event management tools are excellent, and the website construction is very good as well. I pretty much love just about everything about the software.

Cons

While the software makes it easy to create, maintain, and update the website, there are limitations when compared to other platforms for site creation, but that is the trade-off for getting everything packaged together, and I have been able to do everything I needed to do. On the back end, sometimes things can be a little idiosyncratic or unclear, but the important thing is that whenever I haven't been able to figure out how to do something, the online help guide has made it easy to find the answer, and when I needed to talk to someone, the live chat and phone service has been absolutely outstanding.

KM
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Kristen M.

Hospitality, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Chamber of Commerce/NonProfits with Membership Base

Reviewed 6 years ago

Great for an organization on a tight-budget looking for an all-in-one database for membership management.

Pros

Supports organizations with a few members up to 15,000 (large size range); template-based website design gives the user numerous options. Great customer support/help videos. Perfect for storing information on members, communication and billing of dues. Easy to import spreadsheets. On a tight budget, this is a great all-in-one tool. Minimizes the use of error-prone excel sheets and runs great reports.

Cons

The user interface is a little bit dated and can be confusing. Does not integrate with social media. There are some other membership software that are a little bit more modern.

NE
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Nicol E.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not for Business to Business based Membership

Reviewed 4 years ago

As WA is so difficult to use, we only use it as a place to store contacts and financial transactions. Getting any more data out of it is more troble than it's worth.

Pros

It seems like it would work well for organizations where individuals are the members. It was cloud based making it easy to access from anywhere.

Cons

We are a membership organization where businesses are our members. Wild Apricot is set up to support individual membership. Linking individuals to their member companies is a headache and has caused all of our staff to revert back to managing all of our data in spreadsheets. There is little to no support online and it is extreamely difficult to learn to use.