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Wild Apricot Reviews

Overall rating

4.5

/5

533

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.68/10

Reviews by rating

Pros and cons

My overall experience has been excellent, and I have used it for another nonprofit and recommended it to a third who adopted it, and all have been more than satisfied with the product and service.
It’s great and I like how you are constantly listening to your community and implementing improvements.
We were able to engage and notify our Membership, especially in the era of Covid 19, with such ease it makes it worth the while to have this software available.
The clunky interface was made worse on slow-speed days, whereas other programs were not affected at all.
There were several member files that had the wrong renewal date but we couldn't change them manually. The system would give us error messages.
The editor is worse than worthless. It is hard to believe that anyone thought this was a good idea.
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533 reviews

Recommended

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Michael S.

Author

Writing and Editing, self-employed

Review source

Overall Rating

Great Organization Management Tool

Reviewed 3 years ago

Transcript

Mike S. : I am Mike and I'm the science coordinator for a school district in the education industry,...

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Marilyn M.

Financial Admin

Education Management, 1-10 employees

Review source

Overall Rating

Repeat Customer

Reviewed 2 years ago

Transcript

Marilyn: Hi, my name is Marilyn. I'm a financial administrator. And on Wild Apricot, I would rate it...

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Chris P.

Events Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best platform for membership sites

Reviewed 5 years ago

We use Wild Apricot on several of our membership-based organizations. Very helpful with membership management, event billing, and event management.

Pros

Ease of recurring payments Easy membership management Great for event planning and management

Cons

Customer service can be difficult to deal with Wish software had more customization features

RS
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Roberta S.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great database and website management for non-techhies

Reviewed 5 months ago

Very reliable, the system rarely goes down. Technical support used to be on the phone with a knowledgeable person -- now it is through a chat window and there are often long queues.

Pros

The different modules are pretty easy to use and generally are quite reliable.

Cons

It is difficult to format email blasts and web pages sometimes; there are more options we would love to see such as a calendar of upcoming scheduled emails.

SH
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Sean H.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Not Customer Friendly

Reviewed 2 years ago

Our non-profit has approximately 1500 members we are managing and this was our first attempt at using a membership management tool. The implementation went well and our first year was generally positive. The features they offer are functional but pale in comparison to standalone services. For example the newsletter tool is extremely limited compared to our previous service, MailChimp, to the point...

Pros

It offers a large selection of features and can be a one stop shop for membership tools. Although most of the features are not nearly comparable to equivalent stand-alone services, they are functional.

Cons

Customer support has been quite poor. They dropped telephone support in the last year and did not provide any guidance or assistance to us when they forced a payment system change that affected our members.

JM
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John M.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wild Apricot saves a lot of time in managing this 501C3

Reviewed 5 years ago
Pros

Ease of use for non tech person. Customer support is excellent. Allows for complete automation for events, including taking payments and tracking attendance.

Cons

At times it is difficult to change the content of some website pages without changing the template. When new members are onboarded, they have difficulty finding out how to view other members.

AR
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Verified reviewer

Environmental Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good website for smaller clients

Reviewed 4 years ago

My experience overall has been great. I have moved several of our smaller clients over to this platform because it was a more cost effective option.

Pros

the ease of building pages and events. I can teach anyone how to use this software and how to build and track events easily.

Cons

The limitations on contacts, without paying for upgrades.

AR
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Verified reviewer

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Expensive Means of Driving Yourself Nuts

Reviewed 3 months ago

Wild Apricot is difficult to use, to the point where one membership coordinator refused to use it and another is bravely struggling through, but it's been hard. Newsletters are clunky to put together and never come out looking quite like they looked in preview mode. Duplicated members are hard to find. Overall the system is unintuitive and difficult to use.

Pros

Wild Apricot provides a great deal of hope that you've finally found the magic solution that will do it all. Event RSVPs work well.

Cons

We were unable to successfully add Wild Apricot widgets to our website (which was not hosted on Wild Apricot's system). I contacted support multiple times and even they couldn't figure out how to fix it. So one of the chief reasons we wanted to use Wild Apricot (so that people could become members online through our website) never worked.

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Jeanne Marie H.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Does the job but feels very outdated

Reviewed 4 years ago

It is functional and works, but has a lot of room for improvement--especially with the increase in cost.

Pros

It was very nice to have a software to organize our membership. The software was built into the website directly, so members can directly renew their membership while browsing the website. You can build different user permissions into different levels.

Cons

The UI of the websites you build with this and the backend feel outdated. I feel like the event tool could be more powerful, especially with how powerful you can easily build websites with Drupal/Wordpress. It would feel more like a membership program if the events could be dynamic with attendees, volunteers, being able to list what is still needed, etc. We found ourselves moving to Facebook or Next Door a lot to interact with our members. Also, in the span of one year, our plan went up by $20/month, which was an extra $240 a year for our small, local advocacy group.

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Kevin W.

Financial Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great option for Event Registration Management

Reviewed 4 years ago
Pros

I had a charity 5K that I volunteered to help manage and intended on tracking all of the signups manually. I really wasn't looking forward to it. One of my friends recommended Wild Apricot as an option so I checked it out with their free trial. It was tremendously simple to use and juggle all of the event information in one place. There were still a few manual offline items to keep track of, but Wild Apricot was so much better! The ability to check in folks from my Galaxy phone was a Godsend, too.

Cons

I was lucky enough to take care of everything I needed within their free trial period, but I'd be happy to pay for their software if I ever had use of it again. I wish there were free options for non-profits, but that only applies for smaller users. Great software overall, though.

AR
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Verified reviewer

Nonprofit Organization Management, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Wild Apricot

Reviewed 4 years ago

I selected Wild Apricot as the association management vehicle for a professional association that was trying to find a flexible and easy to use management integration platform. It has worked wonders. We have been able to increase membership, get our members to make all transactions through the website and we are able to make changes to the website without engaging an IT professional. Great cost savings!

Pros

I like that it is a one stop shop for association management. It is easy to use and you get so much for the money!

Cons

The interface for creating newsletters is not as robust as I would like.

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Nachi S.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A treat in the world of memberships

Reviewed 5 years ago
Pros

The website walks you through the types of documents you need for the membership, so they not only provide a home but also the documents to lay out your home. It is something I havent seen elsewhere. They want to make sure that you are doing what you need to do in order to serve to the best of your ability and I really appreciate that.

Cons

With all that the website does for the users (paid and non-paid), it makes sense that the website can look a little clunky. Things are fairly organized but feel a bit clunky.

NG
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Nena G.

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ECF..."Florida's Electrical Industry Leader"

Reviewed 2 years ago

Wild Apricot is the best thing that works for our association. We have used the platform for multiple associations in the past and from day one to now, it is the best solution out there for our organization at a price that includes great 'self-help' information and multiple choices when support from WA is needed.

Pros

Wild Apricot offers ECF an opportunity to create, modify and update our online software when needed, allowing our in-house staff to make necessary adjustments without having to spend association funds to hire programmers to complete the tasks.

Cons

There is one item on our "Wish" list that we hope to see in the future. It would be nice to upgrade to a newer version of Excel or Word when exporting information. It's a small thing, but when you are trying to handle multiple lists for conversion to reports, etc., the first move is to save and rename the document based on the compatibility function. On a busy day, it's an added step that's time lost. A 2nd wish would be for a bit more friendly e-mail design module. It works but can be challenging.

MW
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Melanie W.

Computer Software, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Excellent Full Feature CRM, Event Management and Website platform

Reviewed 3 years ago

Prior to using Wild Apricot, we had a custom-built CRM and Website with a separate payment system for events. We wanted to change the look and feel of our website but it would have been expensive to have a company rebuild it. We switched to Wild Apricot and have since had two website refreshes using different templates. Prior to WA there was a lot of backend reconciling of events, payments, etc which only our [SENSITIVE CONTENT HIDDEN] was able to do. Now WA takes care of it all seamlessly which means we don't have to rely on the knowledge of one person to keep everything working.

Pros

I like how easy it is to keep a consistent looking website using the themes.

Cons

I don't like that you don't charge in local currency. It is very had for non-profits to budget when the cost varies so much based on the US dollar. I also don't like that you can not easily change the default theme colours for a theme so that they show up at the top of the selection box. Instead, we have to constantly use the hex codes for any text etc that doesn't pick up the theme colours automatically instead of picking one of the theme colours because they remain the colours of the original theme.

LR
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Lisa R.

Civic & Social Organization, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Wild Apricot has everything a non-profit needs

Reviewed 5 years ago
Pros

I was the Secretary for my Chapters well known organization. The Secretarial duties are vast and important to the life of the organization. Wild Apricot appears to have everything a non-profit organization needs. It allows me to do all of the required things necessary. The membership database allows for custom as well as preset categories with specified access. I can keep track of membership categories,...

Cons

My only concern is that the way in which things are laid out aren't as intuitive as I would have liked. I would rather have an illustrated manual on the dashboard for when a new user signs in. There is a quick 4 minute video guide that I may find usable later on the opening page. But its definitely not a deal breaker for me.

GR
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GARY R.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great product but not for everybody

Reviewed 3 years ago

Biggest impact has been the reduction in paper processing for membership applications and renewals, and for tracking event registrations and financial results.

Pros

We are the oldest ski club in the USA, and run hundreds of events each year, including over 20 high-dollar flight trips. WA has excellent features for setting up and managing events. The membership management software is also first-rate.

Cons

WA recently implemented an in-house credit card processing feature. Soon afterwards they started charging a 20% processing surcharge for those who do NOT subscribe to their product. Their processing fees are higher than what we are paying with a very large merchant provider, so we don't want to switch. We are waiting for the "other shoe to drop" when WA will drop support for 3rd-party payment processors.

NS
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Nancy S.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Service, no hidden costs and love the database

Reviewed 9 years ago

Have been with 3 other companies who promised great things for membership-based software and under-delivered. WA's response time for customer service is faster than any of the other 3. Sometimes takes several tries, but with stay with it and the issue is usually solved. Rather than promising many items before the contract is signed, then revealing that you get rudimentary versions and have to pay...

Pros

No pros were added to this review

Cons

No cons were added to this review

SA
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Susan A.

Recreational Facilities and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bringing our rowing club into the 21st century!

Reviewed 6 years ago

I was asked to "freshen up" the appearance of our club's static HTML website. I conducted user interviews, during which a lengthy list of wished-for functionality emerged, way beyond the site's appearance. The Board and our members wanted an online implementation for the following: up-to-date member directory; a wide range of membership "types" (scullers, sweep rowers, coxes, paddlers, kayakers, dragon...

Pros

Rich funtionality; ease of implementation; terrific customer support

Cons

Complexity of handling our multiple member "types" (but at least we can handle them!); complexity of analyzing financial data

TS
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Tonya S.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Don't expect improvements.

Reviewed 2 years ago
Pros

I will have to think on this one. I guess - the price BUT, you get what you pay for.

Cons

Web page builder is not intuitive, lack of new features, poor customer service, no response to any of the registration action items that have been requested for YEARS. I could go on for quite a long time. We have used it for four years now and our team has had enough. I sent an email to them and it took WEEKS for them to respond. They have never made ANY upgrades to the software that are noticeable...

MJ
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Michael J.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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An inexpensive, easy-to-use, ever-growing association/member management software solution

Reviewed 14 years ago

I have used other software to manage our association's membership, and Wild Apricot is far ahead of the curve as far as functionality, customization, and ease of use. But probably the best feature is Wild Apricot's team of wonderful customer-focused developers and support personnel who respond quickly, efficiently, and reliably to all support requests...at no extra charge!

Pros

Wild Apricot's team is extremely customer service savvy and quick to respond to problems (of which there have been very few). They also are always making product enhancements (on nearly a monthly basis) based upon their customers'/users' requests, suggestions, recommendations, and needs. The functionality is as simple or as complex as needed, based upon the size, structure, and budget of an organization....

Cons

I have very few complaints. I have requested several features that have been incorporated into the software's functionality. I have made a request that is in the queue for consideration: because our association is for public relations professionals, we have a lot of news, and it would be nice to be able to set news posting dates and archiving dates with individual articles with a library of past news stories. The WYSIWYG formatting for pages is a little clunky, but there is a wealth of documentation for customizing pages as well as support materials.

DL
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DeeDee L.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have been with Wild Apricot for 2 years now, all I can say is THANK YOU!

Reviewed 6 years ago

As a small non-profit and an all volunteer board, we do not have the capability to run our membership sign ups and training registrations, by hand. We now have automated payments, registrations, renewals and are able to communicate in an instant with our membership. It is also very nice to have all of this with a user-friendly website in one place!

Pros

As a small non-profit, this software has made organizing and communicating with our membership SO much easier. Membership is now automatic and registering for our events is easy for our guests and much less work for us. The website is easy to manage, and our financials are much more organized. I think what I like the most about this company is that they are CONSTANTLY improving according to a "wish list". It is very obvious that they care about their customers (US!) and continually work hard to improve. I love Wild Apricot!

Cons

The software is missing just a few things that would be great for us personally, but with 1000's of wishes, I understand that not all of mine will be granted :) As far as function, I have no complaints.

RF
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Rebekah F.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wild Apricot is a great solution for association management and events

Reviewed 3 years ago

Wild Apricot is the platform we use for member management, event registration and payment processing. They meet all of our needs.

Pros

Wild Apricot is a great product that meets all of our needs for member and contact management, communications and event registration. They provide excellent support through their online documents, step-by-step tutorials/videos and by phone. The software is simple to manage but looks dynamic to the end user and website traffic.

Cons

Every association is unique and would like customized features. Wild Apricot meets the majority of our needs. They consistently release new versions in response to user feedback.

ia
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ines a.

Sports, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Membership Software

Reviewed 3 years ago

Every support request has been taken care off super-quickly. It has been a pleasure to work with the WA team since 2015.

Pros

it covers all needs: membership database mgmt, event mgmt, communications. All in one place

Cons

a bit constrained when it comes to webpage design, but all the functionality behind (database, calendar, etc), it is OK, it is definitely worse working around it.

AR
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Albert R.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Everyone professes to be the best, while Wild Apricot is supreme of all the rest

Reviewed 6 years ago

Efficiency times a 1,000 plus effectiveness times 1,000

Pros

The primary focus is tracking members and personalizing them. This is made possible with the back end user field creation. It is simple, user friendly and improves strategies on what to create, track and respond to the member with less man hours to use, that promotes huge cost savings when you achieve more with less using the full functionality and power of the the backend

Cons

Two things, admin access has improved, but no option exist to disallow exporting members. This is a crucial consideration to manage and control member data. If a switch can be added where exporting is an option that would be great. Second is the forum or blog needs an option to screen a post prior to making it public.

HH
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Horace H.

Biotechnology, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Third Party Support for Wild Apricot

Reviewed 4 years ago

Our organization has been using Wild Apricot for many years and as the times changes we are able to keep up with all the features most other websites are using. The website features and options are great, the membership, event and donation features are wonderful.

Pros

Even thought I started the use of Wild Apricot I found a thirty party company Site to be seen that could take my ideas and create a much better website than me. Using Wild Apricot. I could use them to do things in less the half the time it would take me. However, I can still make the minor changes if needed.

Cons

The only downside I see with the software is you have to be a pro to use some of the features. I am not a computer expert and I don't have the time to learn.

CC
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Chris C.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Makes organizing your organization easy

Reviewed 6 years ago

I have used Wild Apricot for two different professional organizations now, both run completely by volunteer nurses. We are not strong in business or computer skills. But creating a website is so easy, and just the automatic membership renewal process makes it worth its price. Pricing is manageable for the smallest of organizations, and the features are so valuable. It is easy to create events, track registrations, collect dues and fees and communicate with your members and that is all in addition to the website that is so easy to build. The support team is excellent. They are always ready to help and want to know what they can do to improve, and improvements happen often. A great product, easy to use.

Pros

Easy to use, lots of functions to organize your group, easy to manage registrations, dues and renewals. Very easy to set up a multipage website

Cons

Can't schedule emails to go out in advance on a particular date.

Vendor response

Thanks for your feedback Chris!. Some good news for you: we will be releasing an "email scheduling" feature in March 2017, which will allow you to schedule emails to go out on a particular date and time. Stay tuned for updates on this. Thanks again.

PJ
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Pauline J.

Events Services, 1-10 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Event Scheduling Needs Work

Reviewed 6 years ago

First, I do love the software and feedback from my members has been great. There are some issues with the event Scheduling, in that most of my events are posted at the beginning of the year so that I can track interest and participation from my members. Most of my members sign up for events as soon as they are posted. Sometimes situations arrive through the year, where they are unable to attend. There...

Pros

It is so easy to communicate with my members, notify them of events and remind them of events.

Cons

Too Much Administrative Emails every time an action is performed by a member. It would be nice if instead (1) email came in Weekly or Monthly to summarize activity especially Event registrations, why can't there be an email option to receive a list of registrants for each event instead of notification every time someone registers. I want to turn this feature off, but I also want to at least be updated- Very Annoying