Wild Apricot Reviews

Ease of recurring payments Easy membership management Great for event planning and management

Customer service can be difficult to deal with Wish software had more customization features

The back end of it is great for non-profits as it is all intergrated. It allows a one stop shop for membership and events which is great! It also allows emails to be targeted to certain groups which is even better. They have great email templates and do offer a myriad of how-tos.

The front end is a mess. The website functions are awful and dated. You can't make it your own unless you're a wiz at html and writing code. What time is saved from the back end is lost trying to keep the front end looking sleek and up to date. You're painted in a corner by only be allotted so many fonts and the worst part, it's not reactive to mobile devices. The emails are the same. They have great templates that you can follow, but the problem is what you think you're sending out and what is actually sent out are two different things and all the hours trying to make an email look professional are lost.

It offers a large selection of features and can be a one stop shop for membership tools. Although most of the features are not nearly comparable to equivalent stand-alone services, they are functional.

Customer support has been quite poor. They dropped telephone support in the last year and did not provide any guidance or assistance to us when they forced a payment system change that affected our members.

I particularly liked how user friendly the Wild Apricot software was. The dashboard was easy to navigate and had a modern design that made it simple to find and access the features I was looking for. The software was also very customizable, allowing me to make changes to the look and feel of my online presence quickly and easily.

Although Wild Apricot is a great software for managing membership and registration, there are a few things that could be improved upon. For example, the software is somewhat difficult to use and navigate, with a lot of confusing options and settings.

Ease of use for non tech person. Customer support is excellent. Allows for complete automation for events, including taking payments and tracking attendance.

At times it is difficult to change the content of some website pages without changing the template. When new members are onboarded, they have difficulty finding out how to view other members.

It was very nice to have a software to organize our membership. The software was built into the website directly, so members can directly renew their membership while browsing the website. You can build different user permissions into different levels.

The UI of the websites you build with this and the backend feel outdated. I feel like the event tool could be more powerful, especially with how powerful you can easily build websites with Drupal/Wordpress. It would feel more like a membership program if the events could be dynamic with attendees, volunteers, being able to list what is still needed, etc. We found ourselves moving to Facebook or Next Door a lot to interact with our members. Also, in the span of one year, our plan went up by $20/month, which was an extra $240 a year for our small, local advocacy group.

the ease of building pages and events. I can teach anyone how to use this software and how to build and track events easily.

The limitations on contacts, without paying for upgrades.

I had a charity 5K that I volunteered to help manage and intended on tracking all of the signups manually. I really wasn't looking forward to it. One of my friends recommended Wild Apricot as an option so I checked it out with their free trial. It was tremendously simple to use and juggle all of the event information in one place. There were still a few manual offline items to keep track of, but Wild Apricot was so much better! The ability to check in folks from my Galaxy phone was a Godsend, too.

I was lucky enough to take care of everything I needed within their free trial period, but I'd be happy to pay for their software if I ever had use of it again. I wish there were free options for non-profits, but that only applies for smaller users. Great software overall, though.

I like that it is a one stop shop for association management. It is easy to use and you get so much for the money!

The interface for creating newsletters is not as robust as I would like.

The website walks you through the types of documents you need for the membership, so they not only provide a home but also the documents to lay out your home. It is something I havent seen elsewhere. They want to make sure that you are doing what you need to do in order to serve to the best of your ability and I really appreciate that.

With all that the website does for the users (paid and non-paid), it makes sense that the website can look a little clunky. Things are fairly organized but feel a bit clunky.

Wild Apricot offers ECF an opportunity to create, modify and update our online software when needed, allowing our in-house staff to make necessary adjustments without having to spend association funds to hire programmers to complete the tasks.

There is one item on our "Wish" list that we hope to see in the future. It would be nice to upgrade to a newer version of Excel or Word when exporting information. It's a small thing, but when you are trying to handle multiple lists for conversion to reports, etc., the first move is to save and rename the document based on the compatibility function. On a busy day, it's an added step that's time lost. A 2nd wish would be for a bit more friendly e-mail design module. It works but can be challenging.

We are a recreational tennis club with 70 members. I created a great website with a customized membership application form in just one day with no coding required. Within a week, we were live, with online applications and online event registration for tennis tournaments and even electronic payment. I have ALL contact information plus player rankings available when it is time to do the draw; it is...

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The finance side of Wild Apricot is a little weak as their reports do not take into account the finance fees that Google Checkout and PayPal deduct. And you can't modify the numbers manually to reflect actual amount received, either due to finance fees or if someone sent in a partial payment. They are aware of these issues and are working on them. The other enhancement request that we have is...

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Our agency hosts many repeated events not only multiple times during the school year but that also repeat year after year. The ease with which events can be duplicated and edited for specific dates allows staff to set up a year's worth of events in just a few hours.

We have many users creating events and Wild Apricot has only one events manager. We do have a very talented group but there is still a bit of nervousness since events are unable to be compartmentalized by a user or a department. PayPal payments are collected into one bank account and have to be parsed out after receipt by registrant as to which account the funds need to be deposited. We would like to have payments tied to department accounts for each event and pass that info through PayPal to our Fiscal Department.

The primary driver was to find something that was intuitive to use. Our staff are all part time volunteers and needed to be able to use the software with minimal instructions from their homes. Wild Apricot provided this by making the import of data simple as well as creating a new Web site that had same look and feel of existing site. Also migrating the DNS was easy. There are plenty of tutorial...

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We have encountered some minor issues we wished were a little different but nothing to deter from the overall functionality. I think that would be the case with any software packages. So no major cons to report. We like the software. It is easy to use and has powerful reporting etc capabilities.

I manage the memberships for a club that has over 15 teams and 240 members, so it is not the easiest thing to manage. I went through a few different programs and Wild Apricot seems to be the best fit for the numerous needs the Club has! It is easy to track payments - overpaid balances and balance due, I can enter manual payments, add extra line items to keep track of fundraising credits, and easily email families or certain individuals from the software. There are workarounds for some of the limitations that the software has, which has been helpful.

There are a few issues that I have with this software: 1) it does not allow group invoicing so if I need to add an invoice to all members on one team, I have to go into each account and manually create; 2) it is not intuitive when it comes to families with 2 or more players, as it does not allow two different memberships to be linked to one account - I end up having to create a unique account for those families; 3) it does not allow partial payments. As with most membership sites, I have found the website portion to be somewhat clunky and limited, so I have the actual website on a different platform, which is unfortunate.

Easy, quick, and efficient transition over to Wild Apricot from other website types such as WordPress, Weebly, and other member platforms. Excellent for small to mid-size organizations to consolidate all needed features and tracking/reporting in one place.

The only weakness is the choice of new "themes" to help speed up a new website. You can certainly do almost anything you want with the templates... but the ready-made themes make it so much better (and easier). Just need to keep the sample themes up-to-date and competitive with WordPress... so the organizations are happy with the basic choices available when they are deciding to move to Wild Apricot.

Our goal was to maintain a constantly-updated website, but we were working thru a vendor who designed our old site from scratch and one needed to know html to do any updating. Our events calendar was constantly missing events and full of errors which were difficult to correct. WildApricot allowed us to assign people who were only slightly computer-savvy because no coding was needed. The site is incredibly intuitive and easy to use and takes only minutes a day for people to update. We can assign multiple administrators with different duties and everything doesn't need to go thru a webmaster who may or may not get around to meeting our needs. The site looks wonderful and the membership is responding very positively to its features.

There is almost nothing I don't like. I wish Safari was supported (and I hear they may be working on that) but it is not inconvenient to use FireFox and it's free, so that's just a very minor annoyance. I would like to see a little more flexibility in the forms-templates -- we had trouble getting the membership categories in the order we prefer on the screen, but all-in-all our experience has been trouble-free. There may be some people out there who will feel constrained by the available templates, but there are enough that our problem was more of which to choose, and I understand that even the templates are customizable (if you know how to code). The standard ones met our needs.

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It manages membership, collects payments, sends and tracks emails and also provides all of this in the administrative side of our website. We used to have a self-built website that was a mess. After moving to Wild Apricot, we increased membership by almost 50%. We have a professional looking website now and the bonus of managing our membership, email blasts, payments invoicing and collections. Now they have just added a store front for those who need it. They have built two smart phone apps (one for ADMINS and one for Members) which make it easier.

It tracks your current members and is up the moment accurate of who is a current member. But I cannot answer the question: "How many members did we have on this date last year?" It takes a slew of special search criteria to even get close to being able to answer that question. I've taken to doing a export of the member list quarterly into a spreadsheet so I can answer such a basic question.

Used to work very well. Lots of features and descent integration. For 2+ years I loved this software. Not anymore.

After the company was sold and the CEO left the price went up and the quality dropped- a lot! Customer money was being taken and the payment info wasn't propagating through the software. In other words customers were paying and not getting what they paid for. WA tech said the problem was contained to two days only, then to 12 days... here I am a month later and the problem is still occurring! Their best solution was a suggestion to no longer use paypal because their integration with WA was bad. They support paypal integration then say not to use it. Insane. Thousands of dollars wasted and a ton of frustration. I am switching to a word press based platform.

The software can be used by non-technical folks It is easy to add data fields associated with our organization Wild Apricot response to questions and problems is prompt and very helpful

These are not biggies 1. The search logic is a bit restrictive - no and or within the same search 2. Formatting of event announcements is sometimes tricky, seem to loose control of the font

Ease of use and dependability. We have never been 'down' or had any technical problems.

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The database and event management tools are excellent, and the website construction is very good as well. I pretty much love just about everything about the software.

While the software makes it easy to create, maintain, and update the website, there are limitations when compared to other platforms for site creation, but that is the trade-off for getting everything packaged together, and I have been able to do everything I needed to do. On the back end, sometimes things can be a little idiosyncratic or unclear, but the important thing is that whenever I haven't been able to figure out how to do something, the online help guide has made it easy to find the answer, and when I needed to talk to someone, the live chat and phone service has been absolutely outstanding.

Supports organizations with a few members up to 15,000 (large size range); template-based website design gives the user numerous options. Great customer support/help videos. Perfect for storing information on members, communication and billing of dues. Easy to import spreadsheets. On a tight budget, this is a great all-in-one tool. Minimizes the use of error-prone excel sheets and runs great reports.

The user interface is a little bit dated and can be confusing. Does not integrate with social media. There are some other membership software that are a little bit more modern.

It seems like it would work well for organizations where individuals are the members. It was cloud based making it easy to access from anywhere.

We are a membership organization where businesses are our members. Wild Apricot is set up to support individual membership. Linking individuals to their member companies is a headache and has caused all of our staff to revert back to managing all of our data in spreadsheets. There is little to no support online and it is extreamely difficult to learn to use.