Customer Engagement Software 2020 - Best Application Comparison

Userlike

Live chat and customer messaging for businesses of all sizes

Userlike is live chat software for website and mobile messaging support. Help your customers via a chat window on your site or your customers' favorite messaging app such as WhatsApp, Facebook and more. Read more about Userlike

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Userlike

632

Live chat and customer messaging for businesses of all sizes

Userlike is live chat software for website and mobile messaging support. Help your customers via a chat window on your site or your customers' favorite messaging app such as WhatsApp, Facebook and more. Read more about Userlike

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Intercom

703

The #1-rated Business Messenger for customer relationships.

Onboard customers and keep them engaged with email, push, and in-product messages. Read more about Intercom

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Intercom

703

The #1-rated Business Messenger for customer relationships.

Onboard customers and keep them engaged with email, push, and in-product messages. Read more about Intercom

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Influitive

212

Customer-Powered Growth

The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation. Read more about Influitive

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Influitive

212

Customer-Powered Growth

The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation. Read more about Influitive

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SurveyGizmo

269

We put feedback in the hands of those who can take action.

SurveyGizmo helps you collect the best Customer Feedback from any source, simply and without hidden costs. We make it easy for you to collect feedback, connect it across your business, and integrate it into the systems you already use. We put feedback in the hands of the people who can take action. Read more about SurveyGizmo

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SurveyGizmo

269

We put feedback in the hands of those who can take action.

SurveyGizmo helps you collect the best Customer Feedback from any source, simply and without hidden costs. We make it easy for you to collect feedback, connect it across your business, and integrate it into the systems you already use. We put feedback in the hands of the people who can take action. Read more about SurveyGizmo

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Yotpo

212

Yotpo, the leading eCommerce marketing platform.

Customer content boosts average order value, time on site, pages viewed, and more. Showcase customer reviews, photos, and more on site to build shopper trust. Read more about Yotpo

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Yotpo

212

Yotpo, the leading eCommerce marketing platform.

Customer content boosts average order value, time on site, pages viewed, and more. Showcase customer reviews, photos, and more on site to build shopper trust. Read more about Yotpo

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ClientPoint

153

Cloud-based proposal presentation and tracking software

ClientPoint is a web-based proposal management solution for sales & marketing teams to create customized proposals for sharing with their clients. Read more about ClientPoint

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ClientPoint

153

Cloud-based proposal presentation and tracking software

ClientPoint is a web-based proposal management solution for sales & marketing teams to create customized proposals for sharing with their clients. Read more about ClientPoint

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Feedier

119

Gamified customer engagement & feedback collection tool

Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions. Read more about Feedier

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Feedier

119

Gamified customer engagement & feedback collection tool

Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions. Read more about Feedier

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Preferred Patron Loyalty

79

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries. Read more about Preferred Patron Loyalty

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Preferred Patron Loyalty

79

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries. Read more about Preferred Patron Loyalty

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amoCRM

130

Messenger-based sales tool for SMBs and entrepreneurs

amoCRM provides tools to identify and nurture the 20% of your customers that drive 80% of your sales. Interact with chatbots, send email campaigns and win more customers with this messenger-based sales solution for SMBs and entrepreneurs. Read more about amoCRM

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amoCRM

130

Messenger-based sales tool for SMBs and entrepreneurs

amoCRM provides tools to identify and nurture the 20% of your customers that drive 80% of your sales. Interact with chatbots, send email campaigns and win more customers with this messenger-based sales solution for SMBs and entrepreneurs. Read more about amoCRM

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ProveSource

77

Social proof for increasing trust & conversions on websites

ProveSource uses social proof to increase trust and conversions on websites. Read more about ProveSource

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ProveSource

77

Social proof for increasing trust & conversions on websites

ProveSource uses social proof to increase trust and conversions on websites. Read more about ProveSource

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ChurnZero

73

Customer engagement & retention for subscription businesses

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals. Read more about ChurnZero

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ChurnZero

73

Customer engagement & retention for subscription businesses

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals. Read more about ChurnZero

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UJET

100

Customer interaction & support platform with CRM integration

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET

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UJET

100

Customer interaction & support platform with CRM integration

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET

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Creatio CRM

57

Boost marketing, sales and service performance!

The best fit for companies that are looking to manage omnichannel communications. Read more about Creatio CRM

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Creatio CRM

57

Boost marketing, sales and service performance!

The best fit for companies that are looking to manage omnichannel communications. Read more about Creatio CRM

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SmartSurvey

71

Online survey & questionnaire tool

SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys. Read more about SmartSurvey

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SmartSurvey

71

Online survey & questionnaire tool

SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys. Read more about SmartSurvey

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Higher Logic

93

Leading Cloud-Based Community Platform

With over 25 million users in more than 200,000 communities, Higher Logic helps leading companies drive revenue with engaged and happy customers. Read more about Higher Logic

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Higher Logic

93

Leading Cloud-Based Community Platform

With over 25 million users in more than 200,000 communities, Higher Logic helps leading companies drive revenue with engaged and happy customers. Read more about Higher Logic

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Loyalzoo

69

Digital loyalty card service for SME retailers and eateries

Engage one -time customers with a loyalty program that will grab their attention. Loyalzoo enables no hassle loyalty that helps to keep customers forever. Read more about Loyalzoo

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Loyalzoo

69

Digital loyalty card service for SME retailers and eateries

Engage one -time customers with a loyalty program that will grab their attention. Loyalzoo enables no hassle loyalty that helps to keep customers forever. Read more about Loyalzoo

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Screencastify

81

Screen record, edit, and share within Chrome browser

Screencastify is a Chrome extension that allows users to record, edit, and share HD screencasts. Teams can use the tool to create videos such as demos, tutorials, and UX/UI tests within the Chrome browser. Videos can be shared with customers and audiences via YouTube, Google Drive, plus more. Read more about Screencastify

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Screencastify

81

Screen record, edit, and share within Chrome browser

Screencastify is a Chrome extension that allows users to record, edit, and share HD screencasts. Teams can use the tool to create videos such as demos, tutorials, and UX/UI tests within the Chrome browser. Videos can be shared with customers and audiences via YouTube, Google Drive, plus more. Read more about Screencastify

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Zoho SalesIQ

70

Hassle free live chat re-imagined for business growth

Live chat software to increase sales and improve customer service. Engage in real time and send targeted messages to your prospects and customers. Read more about Zoho SalesIQ

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Zoho SalesIQ

70

Hassle free live chat re-imagined for business growth

Live chat software to increase sales and improve customer service. Engage in real time and send targeted messages to your prospects and customers. Read more about Zoho SalesIQ

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SurveyMonkey CX

48

NPS solution for flexible data collection & analysis

SurveyMonkey CX is an NPS solution that enables businesses to collect, understand, and act on their customer feedback. Trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions. Read more about SurveyMonkey CX

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SurveyMonkey CX

48

NPS solution for flexible data collection & analysis

SurveyMonkey CX is an NPS solution that enables businesses to collect, understand, and act on their customer feedback. Trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions. Read more about SurveyMonkey CX

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FrontdeskAI

40

AI-powered front desk assistant

FrontdeskAI is an artificial intelligence (AI)-powered helpdesk and admin assistant designed for businesses within industries including beauty and wellness, fitness, dental, and more. It offers 24/7 customer support backed up by machine learning, FAQs, and business policies. Read more about FrontdeskAI

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FrontdeskAI

40

AI-powered front desk assistant

FrontdeskAI is an artificial intelligence (AI)-powered helpdesk and admin assistant designed for businesses within industries including beauty and wellness, fitness, dental, and more. It offers 24/7 customer support backed up by machine learning, FAQs, and business policies. Read more about FrontdeskAI

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Acobot

30

Self-learning conversational AI for lead nurture on websites

With an Acobot live chat robot you can answer customer questions instantly, with a human touch and turn them into paying customers like never before. Acobot is fully automated. It works 24 hours a day, seven days a week, even when you go to the beach. Read more about Acobot

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Acobot

30

Self-learning conversational AI for lead nurture on websites

With an Acobot live chat robot you can answer customer questions instantly, with a human touch and turn them into paying customers like never before. Acobot is fully automated. It works 24 hours a day, seven days a week, even when you go to the beach. Read more about Acobot

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WalkMe

50

Transform the User Experience

WalkMe™ pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website. Read more about WalkMe

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WalkMe

50

Transform the User Experience

WalkMe™ pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website. Read more about WalkMe

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Liveoak Technologies

51

We help you get virtual business done™

Liveoak is a virtual customer engagement and business platform that enables your representatives to connect, engage and complete work with customers in a seamless way. Read more about Liveoak Technologies

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Liveoak Technologies

51

We help you get virtual business done™

Liveoak is a virtual customer engagement and business platform that enables your representatives to connect, engage and complete work with customers in a seamless way. Read more about Liveoak Technologies

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xSellco Helpdesk

44

The only purpose built e‑commerce help desk

Quickly connect with your customers, wherever you sell online. Centralize customer queries and order details from all your sales channels in a simple dashboard. Read more about xSellco Helpdesk

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xSellco Helpdesk

44

The only purpose built e‑commerce help desk

Quickly connect with your customers, wherever you sell online. Centralize customer queries and order details from all your sales channels in a simple dashboard. Read more about xSellco Helpdesk

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Delighted

27

Multi-channel customer feedback collection with NPS scoring

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time… Read more about Delighted

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Delighted

27

Multi-channel customer feedback collection with NPS scoring

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time… Read more about Delighted

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