App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Customer Experience Software with AI/Machine Learning (2026) - Page 3
Last updated: April 2026
131 software options
Sponsored
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intelligent Customer Success & Account Management
Read more about SmartKarrot
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational commerce platform
Read more about hello24.ai
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helping companies improve operations with real-time feedback
Read more about HappyOrNot
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intelligent CX Analytics to understand why your NPS drops
Read more about Clootrack
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for businesses of all sizes
Read more about Kapture CX
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
One-to-one. With Everyone
Read more about Gupshup
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Win Back 50% of Time Lost Messaging Customers
Read more about Replyco
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer feedback analysis software
Read more about Chattermill
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one platform for customer-centric transformation
Read more about Emojot
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one feedback software
Read more about Feedbackly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management software
InMoment's data scientist- and PhD-led Strategic Insights team goes beyond technology to help companies recognize and prove the power and value of experience initiatives.
Read more about InMoment
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered customer feedback analysis
Add data from all channels for the full customer view. Build a product strategy off customer understanding and impact. See emergent issues as they arise.
Read more about Thematic
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Quality assurance solution for customer service and sales
Read more about EvaluAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Deliver Exceptional Restaurant Experiences at Scale
Read more about GuestXM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Only AI Customer Service Solution You Need
Read more about ZyraTalk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enabling meaningful conversations.
Read more about Solvemate
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based database and analytics tool for IoT enhancement
Read more about Vantage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The #1 AI-powered customer messaging platform for retailers
Read more about Heyday
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered review management platform
Read more about re:spondelligent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Turn open feedback into insights—fast, smart, and scalable.
Read more about Cauliflower
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI customer service agent platform for enterprise.
Read more about Ada
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
360° success management & employee engagement platform
Read more about VirtlX
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Deliver AI-driven recommendations & website personalization
Read more about Personyze
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
An intelligent customer service experience.
Read more about Sagicc
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based customer service software
Read more about Surveypal