Retreaver Pricing, Features, Reviews & Alternatives

Retreaver

Cloud-based call center management

5.0/5 (11 reviews)

Retreaver overview

What is Retreaver?

Retreaver is a cloud-based call center solution that tracks, tags and routes callers to specific agents or departments, helping agencies, marketers and brands analyze their inbound calls, manage caller profiles, dynamically route calls, analyze ROI, track conversions and generate reports with call tracking, call reporting and client management tools, plus integrations, and more. Retreaver helps users personalize client experiences and reduce call times by using real-time tracking on pages and leveraging CRM databases. Users have access to data at every point of the caller journey, from the moment the customer calls through to capturing call information and reporting on call outcomes.

Retreaver enables call agencies to make and track digital phone calls. Users can track calls back to the source from which they came (online/offline campaigns or channels) and attribute conversions to those calls. Client management and call reporting tools allow users to manage all client contact, billing and reporting information from the same, central platform. Conversion analytics give users insight into which sources are resulting in the most calls and sales. Users can send and receive call data directly from their sales or lead tracking systems. Live call analytics, detail call logs, call data export, and automated report delivery capabilities also help users understand collected call data. Retreaver enables users to design flexible caller journeys with tag-based routing and campaign or caller journey duplication tools. Retreaver supports integrations with HubSpot, Eloqua, and Google Analytics.
www.retreaver.com

Pricing

Starting from
$25/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

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Retreaver screenshot: The Retreaver dashboard gives users quick insight into call activityWhat is Retreaver?Retreaver screenshot: View complete call history by campaign, number, agent, published channel. Drill into the specific call details of the entire caller journey.Retreaver screenshot: Drill into the details of your calls. Know which converted, which drove revenue and by which campaign, agent, etc.Retreaver screenshot: Attach customizable tags to your calls and use those attributes for detailed reporting and routing.Retreaver screenshot: Real Time Web Tracking Capabilities

Retreaver user reviews

Excellent
11

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.6
  4.5
  5.0
Kevin W.

Call routing with ease

Used daily for 2+ years
Reviewed 2019-01-09
Review Source: Capterra

My company has been using Retreaver for 5+ years. The product is easy to use, and they have excellent customer support. Retreaver has helped us grow with our call volume and they are always looking to add additional technology/features to allow us to continue to grow.

Pros
Call routing capabilities Ease of use clean user interface

Cons
More in depth reporting and/or dashboards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leo D.

Above and beyond is an understatement!

Used daily for 6-12 months
Reviewed 2019-10-05
Review Source: Capterra

The Retreaver team is absolutely incredible. Above and beyond is understatement with these guys. I have never felt so taken care of with any other company. I had some very specific needs for my business and they were able to deliver without any hesitation literally making it possible for me to do what I am doing. They have become more than a service I use, but friends working to achieve common goals.

Pros
From your initial interaction, you can tell Retreaver's goal is to build strong business relationships with their customers. You can tell they genuinely care about you and your business. They are the true embodiment of bring value and you will be rewarded . I was having difficulty finding solutions to very critical issues preventing expansion and as soon as I approached them I essentially got a “No problem, we can make that happen." They were able to implement a custom integration for me and I have since been able to grow my company. The platform itself is extremely reliable, never buggy, and is the perfect blend of simplistic yet technical. Within an hour I was able to learn the platform and get my first campaigns going. The awesome tagging feature allows for intricate routing, conversion and granular reporting making complex set ups possible. Their postback features are straightforward and integration is easy and seamless. Reporting and conversion tracking has never been easier for us. You absolutely need to consider Retreaver as your call tracking solution, they bring the phrase "added value" to a new level.

Cons
There are some more advanced features I would like to see in Retreaver, but as I write this the development team is already implementing them!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great Platform

Used daily for 1-2 years
Reviewed 2020-08-06
Review Source: Capterra

Historically, posting data out from our system(s) to our clients has been a...clunky process. Retreaver has virtually solved that issue for us. Nowadays verifying data points and posting those points out to our clients in real time can be done with ease and consistency.

Pros
It's effective, and affordable. Can't ask for much more when it comes to a call tracking system. On top of that the customer service from this company is incredible. Their team is always there to help us customize/strategize on how we can make the most of the software.

Cons
As a user of multiple call tracking platforms I'd say there are aspects of the platform that aren't as intuitive as others. That said, the platform overall is easy to navigate through and their team is more than willing to coach you to ensure you are getting what you need out of it. If you're thinking of using this in addition to other systems, or transitioning altogether, like anything else there will be a learning curve. However, once you get the blueprint down the system is pretty easy to use and very effective. Not many negative things to say about this company!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Full time Mom running Paypercall

Used daily for 2+ years
Reviewed 2019-01-09
Review Source: Capterra

I've been using Retreaver for over 2 years and wouldn't change platforms. It's affordable, easy to navigate and support is always easy to reach, the turnaround responses from support is almost always immediately.

Pros
Easy to navigate (specially for someone who is not tech savvy). Affordable and reports are easy to read.

Cons
If I need to make changes on what's already coded, I'll have to send request to support (which isn't a big deal) But I wish the options on what's visible to publishers are available for me to choose and make them visible or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristin M.

Excellent Call Tracking Platform

Used daily for 2+ years
Reviewed 2019-01-09
Review Source: Capterra

Enjoy using Retreaver for tracking our calls.

Pros
Retreaver has an excellent support team and is easy to use. Plus the reporting is detailed and very useful.

Cons
Some of the filtering can be tricky to set up and is counter-intuitive, however the support team is always there to guide you through any difficult set ups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Retreaver pricing

Starting from
$25/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

$25/month for 200 NA minute/month and 15 NA phone numbers/month

Contact Retreaver for more pricing information.

Retreaver features

API
Call Recording
Call Routing
Data Import/Export
IVR / Voice Recognition
Third Party Integrations

Access Controls/Permissions (174 other apps)
Activity Dashboard (193 other apps)
Alerts/Notifications (247 other apps)
Call Monitoring (169 other apps)
Chat/Messaging (204 other apps)
Collaboration Tools (156 other apps)
Communication Management (184 other apps)
Contact Management (223 other apps)
Customizable Branding (141 other apps)
Live Chat (186 other apps)
Mobile Access (211 other apps)
Reporting & Statistics (208 other apps)
Reporting/Analytics (298 other apps)
Video Conferencing (173 other apps)

Videos and tutorials

Additional information for Retreaver

Key features of Retreaver

  • API
  • Ad, keyword, & creative tracking
  • Automated client reporting
  • Automated report delivery
  • CRM
  • Call analytics
  • Call logs
  • Call tracking
  • Caller identification
  • Client call reporting
  • Client management
  • Conversion analytics
  • Data attributes
  • Data export
  • Dynamic number insertion (DNI)
  • Eloqua integration
  • Flexible call journeys
  • Form data integration
  • Google Analytics integration
  • Hubspot integration
  • Live reporting tool updates
  • Marketing automation triggers
  • Multi-channel call attribution
  • ROI reporting
  • Webhooks
View All Features

Benefits

• Manage call tracking needs for multiple clients from a single, centralized account.

• Multi-channel call attribution tools enable users to track every call back to its source (channel or offline/online campaign).

• Identify which call sources deliver the most calls or sales with conversion analytics.

• Create and launch hundreds of personalized caller journeys using tag-based routing tools.

• Retreaver integrates with Eloqua, allowing users to design call campaigns and track leads from within the Oracle Marketing Cloud.