App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Freshchat Logo
Freshchat
4.0
(79)

Write a review

Live Chat software for modern messaging

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(8)

Freshchat Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Hyro logo

Hyro

(0)

Conversational AI For Enterprise

Features

Total

Hyro logo
Freshchat logo

9

15

51

features in common

9

features in common

Hyro logo

Hyro's unique features

  • For Developers

  • Sentiment Analysis

  • Reporting/Analytics

  • Contextual Guidance

Freshchat logo

Freshchat's unique features

  • API

  • File Management

  • Collaboration Tools

  • Support Ticket Management

TruChat logo

TruChat

5.0
(2)

Natural language processing powered chatbot + live chat

Features

Total

TruChat logo
Freshchat logo

32

93

51

features in common

32

features in common

TruChat logo

TruChat's unique features

  • For Developers

  • Lead Capture

  • Multi-Channel Management

  • Alerts / Escalation

Freshchat logo

Freshchat's unique features

  • Customer Support

  • Automated Responses

  • Remote Support

  • Augmented Analytics

Chatbot logo

Chatbot

4.7
(47)

Easy to use chatbot platform for business

Features

Total

Chatbot logo
Freshchat logo

20

47

51

features in common

20

features in common

Chatbot logo

Chatbot's unique features

  • Mobile App

  • Real Time Analytics

  • Social Media Integration

  • For eCommerce

Freshchat logo

Freshchat's unique features

  • Activity Tracking

  • Employee Activity Monitoring

  • CRM

  • Automated Responses

Pricing

Starting from

$50/month

Value for money

Chatbot logo
4.6

0.6

Freshchat logo
4.0

What users say about Chatbot's value for money

Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.
It's very easy to create your own bot, even if without any training, meaning that their UI is really good and does a good job by making our life easier.
Tidio logo

Tidio

4.7
(257)

Communicator for businesses. live chat, messenger and email

Features

Total

Tidio logo
Freshchat logo

30

55

51

features in common

30

features in common

Tidio logo

Tidio's unique features

  • Transcripts/Chat History

  • Multi-Channel Management

  • Tagging

  • Widgets

Freshchat logo

Freshchat's unique features

  • Search/Filter

  • Customizable Templates

  • Collaboration Tools

  • Surveys & Feedback

Pricing

Starting from

$0/month

Value for money

Tidio logo
4.7

0.7

Freshchat logo
4.0

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
So far, really good experience - contacted customer support and they were friendly and helpful.
ZoomInfo Chat logo

ZoomInfo Chat

4.9
(16)

Perfectly balances highly-targeted, human-first experiences.

Features

Total

ZoomInfo Chat logo
Freshchat logo

12

50

51

features in common

12

features in common

ZoomInfo Chat logo

ZoomInfo Chat's unique features

  • Lead Distribution

  • Pipeline Management

  • ROI Tracking

  • One-to-One Messaging

Freshchat logo

Freshchat's unique features

  • AI/Machine Learning

  • Surveys & Feedback

  • Code-free Development

  • Search/Filter

Pricing

Value for money

ZoomInfo Chat logo
4.9

0.9

Freshchat logo
4.0

What users say about ZoomInfo Chat's value for money

The integrations are super robust. We use the Slack/SFDC/Hubspot integrations and they all work seamlessly.
The team is great in helping you iterate to achieve lead generation goals. I particularly enjoyed the monthly syncs and actions we took to help the metrics grow by >50% within 6 months.
Userbot logo

Userbot

4.7
(3)

Conversational AI platform for handling customer queries

Features

Total

Userbot logo
Freshchat logo

19

31

51

features in common

19

features in common

Userbot logo

Userbot's unique features

  • Sentiment Analysis

  • Customer Service Analytics

  • Performance Metrics

  • For Sales Teams/Organizations

Freshchat logo

Freshchat's unique features

  • File Transfer

  • Real Time Monitoring

  • Surveys & Feedback

  • Automated Responses

Smartsupp logo

Smartsupp

4.7
(264)

Smartsupp–Live Chat, Chatbots, and Video Recordings

Features

Total

Smartsupp logo
Freshchat logo

31

62

51

features in common

31

features in common

Smartsupp logo

Smartsupp's unique features

  • Transcripts/Chat History

  • Auto-Responders

  • Self Service Portal

  • Alerts / Escalation

Freshchat logo

Freshchat's unique features

  • Task Management

  • Language Detection

  • AI/Machine Learning

  • SSL Security

Pricing

Starting from

$0

Value for money

Smartsupp logo
4.4

0.4

Freshchat logo
4.0

What users say about Smartsupp's value for money

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
Pipedrive logo

Pipedrive

4.5
(2.4K)

CRM built by salespeople, for salespeople

Features

Total

Pipedrive logo
Freshchat logo

28

161

51

features in common

28

features in common

Pipedrive logo

Pipedrive's unique features

  • Customer Database

  • Client Tracking

  • Email Templates

  • Call Management

Freshchat logo

Freshchat's unique features

  • Remote Access/Control

  • Automated Responses

  • Surveys & Feedback

  • Canned Responses

Pricing

Starting from

$15/month

Value for money

Pipedrive logo
4.4

0.4

Freshchat logo
4.0

What users say about Pipedrive's value for money

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.
The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.
Drift logo

Drift

4.5
(166)

Live chat & in-app messaging for sales & marketing

Features

Total

Drift logo
Freshchat logo

40

150

51

features in common

40

features in common

Drift logo

Drift's unique features

  • Customizable CTAs

  • Data Extraction

  • Video Conferencing

  • Meeting Management

Freshchat logo

Freshchat's unique features

  • Support Ticket Management

  • File Transfer

  • Remote Access/Control

  • Customer History

Pricing

Value for money

Drift logo
4.1

0.1

Freshchat logo
4.0

What users say about Drift's value for money

For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
Birdeye logo

Birdeye

4.7
(518)

#1 most trusted reputation and customer experience platform

Features

Total

Birdeye logo
Freshchat logo

34

139

51

features in common

34

features in common

Birdeye logo

Birdeye's unique features

  • Template Management

  • Real-time Updates

  • SEO Management

  • Campaign Analytics

Freshchat logo

Freshchat's unique features

  • Task Management

  • Automated Routing

  • Language Detection

  • Activity Tracking

Pricing

Value for money

Birdeye logo
4.5

0.5

Freshchat logo
4.0

What users say about Birdeye's value for money

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Genesys DX logo

Genesys DX

4.4
(26)

AI-powered customer engagement platform

Features

Total

Genesys DX logo
Freshchat logo

30

58

51

features in common

30

features in common

Genesys DX logo

Genesys DX's unique features

  • Access Controls/Permissions

  • Feedback Management

  • Queue Management

  • Reporting & Statistics

Freshchat logo

Freshchat's unique features

  • Remote Access/Control

  • Real Time Notifications

  • Alerts/Notifications

  • Geotargeting

Pricing

Starting from

$0.01

Value for money

Genesys DX logo
4.6

0.6

Freshchat logo
4.0

What users say about Genesys DX's value for money

NanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.
The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.
ManyChat logo

ManyChat

4.8
(33)

Conversational AI platform for eCommerce businesses

Features

Total

ManyChat logo
Freshchat logo

10

23

51

features in common

10

features in common

ManyChat logo

ManyChat's unique features

  • Customer Database

  • Email Management

  • For Sales / Marketing

  • Performance Metrics

Freshchat logo

Freshchat's unique features

  • Augmented Analytics

  • Natural Language Processing

  • Surveys & Feedback

  • SSL Security

Pricing

Starting from

$15/month

Value for money

ManyChat logo
4.2

0.2

Freshchat logo
4.0

What users say about ManyChat's value for money

They have an amazing and responsive customer support team and I highly recommend it for building bots. It's also pretty inexpensive.
Very poor support and very poor functionality. They offer no access to the data they are uploading, so we are unable to check if there are any errors occurring and support is unwilling to assist.
Smith.ai logo

Smith.ai

4.9
(27)

Smith.ai Live Chat & AI Chatbot is the superior 24/7 service

Features

Total

Smith.ai logo
Freshchat logo

36

109

51

features in common

36

features in common

Smith.ai logo

Smith.ai's unique features

  • Source Tracking

  • SMS Messaging

  • Lead Database Integration

  • Multi-Campaign

Freshchat logo

Freshchat's unique features

  • SSL Security

  • Customer History

  • Collaboration Tools

  • Employee Activity Monitoring

Pricing

Starting from

$0/month

Value for money

Smith.ai logo
4.9

0.9

Freshchat logo
4.0

What users say about Smith.ai's value for money

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.
I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them.
Quiq Messaging logo

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

Quiq Messaging logo
Freshchat logo

33

109

51

features in common

33

features in common

Quiq Messaging logo

Quiq Messaging's unique features

  • Screen Sharing

  • Product Recommendations

  • Polls/Voting

  • Chat Transcript

Freshchat logo

Freshchat's unique features

  • Remote Access/Control

  • Language Detection

  • Geotargeting

  • SSL Security

Pricing

Starting from

$6,000/month

Value for money

Quiq Messaging logo
4.5

0.5

Freshchat logo
4.0

What users say about Quiq Messaging's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
This is a great company with wonderful customer service and people that really care about their clients.
CommBox logo

CommBox

1.0
(1)

Cloud-based contact center and customer service solution

Features

Total

CommBox logo
Freshchat logo

19

51

51

features in common

19

features in common

CommBox logo

CommBox's unique features

  • Workflow Configuration

  • Queue Management

  • Call Reporting

  • Reporting/Analytics

Freshchat logo

Freshchat's unique features

  • Code-free Development

  • Real Time Monitoring

  • CRM

  • Automated Responses

assist365 - AI-powered Virtual Assistant logo

assist365 - AI-powered Virtual Assistant

5.0
(1)

Listen to the "Real Voice of Customer" with assist365

Features

Total

assist365 - AI-powered Virtual Assistant logo
Freshchat logo

19

50

51

features in common

19

features in common

assist365 - AI-powered Virtual Assistant logo

assist365 - AI-powered Virtual Assistant's unique features

  • Chat Transcript

  • Personalization

  • Engagement Tracking

  • Reporting/Analytics

Freshchat logo

Freshchat's unique features

  • Activity Tracking

  • Real-time Consumer-facing Chat

  • Augmented Analytics

  • Automated Responses

Categories in common

Target First logo

Target First

4.2
(10)

One complete customer relationship solution

Features

Total

Target First logo
Freshchat logo

25

55

51

features in common

25

features in common

Target First logo

Target First's unique features

  • Lead Qualification

  • Knowledge Base Management

  • SMS Messaging

  • File Sharing

Freshchat logo

Freshchat's unique features

  • Pre-Configured Bot

  • File Management

  • Automated Responses

  • Time Zone Tracking

Qiscus logo

Qiscus

5.0
(2)

Cloud-based customer communications management solution

Features

Total

Qiscus logo
Freshchat logo

2

2

51

features in common

2

features in common

Qiscus logo

Qiscus' unique features

  • No unique features

Freshchat logo

Freshchat's unique features

  • Remote Support

  • Support Ticket Management

  • Time Zone Tracking

  • Chat/Messaging

B2Chat logo

B2Chat

4.8
(39)

B2Chat Multiagent & MultiChannel

Features

Total

B2Chat logo
Freshchat logo

12

22

51

features in common

12

features in common

B2Chat logo

B2Chat's unique features

  • Real Time Analytics

  • One-to-One Messaging

  • Progress Tracking

  • Reporting & Statistics

Freshchat logo

Freshchat's unique features

  • Augmented Analytics

  • Remote Support

  • Code-free Development

  • Interaction Tracking

Verloop logo

Verloop

4.7
(10)

Conversational AI for Customer Support

Features

Total

Verloop logo
Freshchat logo

31

63

51

features in common

31

features in common

Verloop logo

Verloop's unique features

  • Negative Feedback Management

  • Auto-Responders

  • File Sharing

  • Reporting & Statistics

Freshchat logo

Freshchat's unique features

  • Automated Routing

  • Employee Activity Monitoring

  • CRM

  • File Transfer

Octane AI logo

Octane AI

5.0
(2)

Conversational AI platform for Shopify merchants

Features

Total

Octane AI logo
Freshchat logo

6

29

51

features in common

6

features in common

Octane AI logo

Octane AI's unique features

  • Scheduled Messaging

  • Message Personalization

  • Social Media Integration

  • Customer Segmentation

Freshchat logo

Freshchat's unique features

  • Offline Form

  • SSL Security

  • Customer History

  • Augmented Analytics

Categories in common

Botco.ai logo

Botco.ai

4.7
(3)

Turn conversations into clients using intelligent chat.

Features

Total

Botco.ai logo
Freshchat logo

6

9

51

features in common

6

features in common

Botco.ai logo

Botco.ai's unique features

  • Chat Transcript

  • Reporting/Analytics

  • Contextual Guidance

Freshchat logo

Freshchat's unique features

  • Surveys & Feedback

  • File Transfer

  • Customer History

  • Canned Responses

Conversational Cloud logo

Conversational Cloud

4.4
(39)

AI-Powered Chatbots, Messaging & Live Chat for Businesses

Features

Total

Conversational Cloud logo
Freshchat logo

32

67

51

features in common

32

features in common

Conversational Cloud logo

Conversational Cloud's unique features

  • Reporting & Statistics

  • Reporting/Analytics

  • Communication Management

  • Knowledge Base Management

Freshchat logo

Freshchat's unique features

  • Single Sign On

  • Automated Responses

  • Remote Support

  • SSL Security

Pricing

Value for money

Conversational Cloud logo
4.2

0.2

Freshchat logo
4.0

What users say about Conversational Cloud's value for money

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.
FAQ Bot logo

FAQ Bot

4.7
(10)

Become FAQing amazing at customer service.

Features

Total

FAQ Bot logo
Freshchat logo

27

65

51

features in common

27

features in common

FAQ Bot logo

FAQ Bot's unique features

  • Customizable Forms

  • Widgets

  • Activity Dashboard

  • Configurable Workflow

Freshchat logo

Freshchat's unique features

  • Interaction Tracking

  • Automated Responses

  • Time Zone Tracking

  • Remote Support

Enterprise Bot logo

Enterprise Bot

4.5
(10)

Intelligent Omnichannel Conversations

Features

Total

Enterprise Bot logo
Freshchat logo

41

155

51

features in common

41

features in common

Enterprise Bot logo

Enterprise Bot's unique features

  • Drag & Drop

  • Email Monitoring

  • Auto-Dialer

  • Machine Learning

Freshchat logo

Freshchat's unique features

  • Support Ticket Management

  • Geotargeting

  • Remote Access/Control

  • Collaboration Tools

Ada logo

Ada

4.3
(6)

Ada is an easy to use customer support automation platform.

Features

Total

Ada logo
Freshchat logo

29

55

51

features in common

29

features in common

Ada logo

Ada's unique features

  • Engagement Tracking

  • Auto-Responders

  • Self Service Portal

  • Reporting & Statistics

Freshchat logo

Freshchat's unique features

  • Remote Access/Control

  • Real Time Notifications

  • Offline Form

  • CRM

Landbot logo

Landbot

4.5
(64)

Cloud-based conversational website interface builder

Features

Total

Landbot logo
Freshchat logo

29

87

51

features in common

29

features in common

Landbot logo

Landbot's unique features

  • SMS Messaging

  • Data Extraction

  • Lead Verification/Validation

  • Lead Segmentation

Freshchat logo

Freshchat's unique features

  • Remote Access/Control

  • Mobile Access

  • Customer Experience Management

  • Offline Form

Pricing

Starting from

0

Value for money

Landbot logo
4.2

0.2

Freshchat logo
4.0

What users say about Landbot's value for money

What I liked the most about the tool is the cost benefit they bring in relation to the quantity of agents / price. In addition to all its ease in all documentation and support.
I have built a few for myself as well as for clients of mine and was always super excited with the results.
Clickatell logo

Clickatell

4.6
(14)

Clickatell powers chat commerce.

Features

Total

Clickatell logo
Freshchat logo

21

59

51

features in common

21

features in common

Clickatell logo

Clickatell's unique features

  • Support Ticket Tracking

  • Contact Database

  • Widgets

  • SMS Messaging

Freshchat logo

Freshchat's unique features

  • Natural Language Processing

  • Single Sign On

  • File Transfer

  • Automated Responses

Pricing

Value for money

Clickatell logo
4.3

0.3

Freshchat logo
4.0

What users say about Clickatell's value for money

Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes.
There are a small number of failed messages; there is limited detail about the reasons for this.
Botsplash logo

Botsplash

4.5
(52)

Omnichannel Live and Automated Chat and SMS Platform

Features

Total

Botsplash logo
Freshchat logo

35

93

51

features in common

35

features in common

Botsplash logo

Botsplash's unique features

  • Performance Metrics

  • Lead Capture

  • SMS Messaging

  • Campaign Planning

Freshchat logo

Freshchat's unique features

  • Code-free Development

  • Automated Routing

  • Time Zone Tracking

  • Language Detection

Pricing

Value for money

Botsplash logo
4.7

0.7

Freshchat logo
4.0

What users say about Botsplash's value for money

Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.
I love how easy it is to transfer a conversation from one employee to another. It makes transitions in our process seamless.
Rasa logo

Rasa

4.8
(4)

Leading open-source conversational AI platform

Features

Total

Rasa logo
Freshchat logo

5

8

51

features in common

5

features in common

Rasa logo

Rasa's unique features

  • Contextual Guidance

  • Reporting/Analytics

  • For Developers

Freshchat logo

Freshchat's unique features

  • Surveys & Feedback

  • File Transfer

  • Customer History

  • Canned Responses

BOTNATION AI logo

BOTNATION AI

(0)

Artificial intelligence (AI)-based chatbot creation platform

Features