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Freshchat Logo

Live Chat software for modern messaging

Last updated: October 2024

Freshchat Alternatives & Competitors

Top 3 free alternatives

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Intercom logo

Intercom is bringing AI-first Customer Service to the world

Features

Total

Intercom logo
Freshchat logo

56

166

64

features in common

56

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Reporting & Statistics

    5.0

  • Negative Feedback Management

    5.0

Freshchat logo

Freshchat user ratings

Functionality

4.0
(112)

Top features

  • Collaboration Tools

    5.0

  • Task Management

    5.0

  • SSL Security

    5.0

Pricing

Starting from

$39/month

Value for money

Intercom logo
4.0
Freshchat logo
4.0

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
Tidio logo

Communicator for businesses. live chat, messenger and email

visit website

Features

Total

Tidio logo
Freshchat logo

53

94

64

features in common

53

features in common

Tidio logo

Tidio user ratings

Functionality

4.6
(458)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Social Media Integration

    5.0

Freshchat logo

Freshchat user ratings

Functionality

4.0
(112)

Top features

  • Collaboration Tools

    5.0

  • Task Management

    5.0

  • SSL Security

    5.0

Pricing

Starting from

$29/month

Value for money

Tidio logo
4.5

0.5

Freshchat logo
4.0

What users say about Tidio's value for money

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
Tiledesk logo

Conversational Automation Made Easy

Features

Total

Tiledesk logo
Freshchat logo

52

99

64

features in common

52

features in common

Tiledesk logo

Tiledesk user ratings

Functionality

4.4
(147)

Top features

  • Lead Qualification

    5.0

  • Customer Support

    5.0

  • Visual Analytics

    5.0

Freshchat logo

Freshchat user ratings

Functionality

4.0
(112)

Top features

  • Collaboration Tools

    5.0

  • Task Management

    5.0

  • SSL Security

    5.0

Pricing

Starting from

15/month

Value for money

Tiledesk logo
4.5

0.5

Freshchat logo
4.0

What users say about Tiledesk's value for money

The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Features

Total

Smartsupp logo
Freshchat logo

43

63

64

features in common

43

features in common

Smartsupp logo

Smartsupp user ratings

Functionality

4.4
(343)

Top features

  • Chat/Messaging

    5.0

  • Alerts/Escalation

    5.0

  • Alerts/Notifications

    5.0

Freshchat logo

Freshchat user ratings

Functionality

4.0
(112)

Top features

  • Collaboration Tools

    5.0

  • Task Management

    5.0

  • SSL Security

    5.0

Pricing

Starting from

$20/month

Value for money

Smartsupp logo
4.4

0.4

Freshchat logo
4.0

What users say about Smartsupp's value for money

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Freshchat logo

45

179

64

features in common

45

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Freshchat logo

Freshchat user ratings

Functionality

4.0
(112)

Top features

  • Collaboration Tools

    5.0

  • Task Management

    5.0

  • SSL Security

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.2

Freshchat logo
4.0

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.