All categories

Learn why GetApp is free

Freshchat Alternatives

How do Freshchat alternatives compare?

User.com and Comm100 Live Chat stand out as its top competitors based on similarity, popularity and user reviews. When comparing Freshchat to its top 100 alternatives, TruChat has the highest rating, with Ada as the runner-up, and Freshchat ranking 93rd place. Trello has the most reviews with a total of 18,712, while Freshchat has 69. Users say Acquire tops the list for value for money followed by TruChat, while Freshchat comes in 89th. Users also say TruChat and Insent are the easiest to use, while Freshchat takes 84th place.


How do I choose the best Freshchat alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to Freshchat?

Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

User.com

4.7
(29)

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

0.6

4.0

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

23

99

46

features in common

23

features in common

User.com's unique features

  • Multi-Channel Marketing

  • Lead Scoring

  • Social Network Marketing

  • Custom Forms

Freshchat's unique features

  • File Management

  • Categorization

  • Request Routing

  • Self Service Portal

Comm100 Live Chat

4.7
(100)

Free Live Chat Software with Unlimited Agents and Chats

Pricing

Starting from

$29/month

Value for money

4.5

0.5

4.0

What users say about Comm100 Live Chat's value for money

Great Company-Great Service- Very cost effective.

RC

Russell C.

At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

AR

Anonymous Reviewer

Total

25

76

46

features in common

25

features in common

Comm100 Live Chat's unique features

  • Real Time Reporting

  • Website Integration

  • Assignment Management

  • Password Management

Freshchat's unique features

  • Customizable Templates

  • Alerts / Escalation

  • Help Desk Management

  • Multi-Channel Communication

Front

4.5
(201)

Email management software and shared inbox for teams

Pricing

Starting from

$9/month

Value for money

4.2

0.2

4.0

What users say about Front's value for money

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Total

12

42

46

features in common

12

features in common

Front's unique features

  • Contact Database

  • Audit Trail

  • Mail Merge

  • Email Tracking

Freshchat's unique features

  • Third Party Integration

  • Real Time Monitoring

  • Automatic Notifications

  • Feedback Collection

LiveAgent

4.7
(986)

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

0.7

4.0

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

33

119

46

features in common

33

features in common

LiveAgent's unique features

  • Mail Merge

  • Issue Tracking

  • Real Time Updates

  • Contact Management

Freshchat's unique features

  • Mobile Integration

  • Request Routing

  • Chat Transcript

  • Help Desk Integration

Avochato

4.7
(128)

SMS texting and live chat for sales, support & ops teams

Pricing

Starting from

$99/month

Value for money

4.6

0.6

4.0

What users say about Avochato's value for money

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Total

6

17

46

features in common

6

features in common

Avochato's unique features

  • Contact Database

  • Auto-Responders

  • Assignment Management

  • Activity Dashboard

Freshchat's unique features

  • Request Routing

  • Knowledge Base Management

  • Surveys & Feedback

  • Email Notifications

REVE Chat

4.4
(14)

Multi Channel Live Chat Software for Website Engagement

Features

Total

22

39

46

features in common

22

features in common

REVE Chat's unique features

  • Call Transfer

  • Call Routing

  • Application Integration

  • Reporting & Statistics

Freshchat's unique features

  • Email Notifications

  • Automatic Notifications

  • History Tracking

  • Multi-Language

Acquire

5.0
(19)

Multi-channel Customer Communication Platform

Features

Total

5

14

46

features in common

5

features in common

Acquire's unique features

  • Data Visualization

  • Call Recording

  • Activity Dashboard

  • A/B Testing

Freshchat's unique features

  • Request Routing

  • "What If" Scenarios

  • Knowledge Base Management

  • Surveys & Feedback

Genesys Cloud

4.1
(106)

Mobile optimized cloud call center with multichannel routing

Pricing

Starting from

$75/month

Value for money

3.9

0.1

4.0

What users say about Genesys Cloud's value for money

Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price.

RB

Reynante B.

We have based our call centre around part time shifts due to the demand of our business. The pricing model will have to be reviewed for our operations as we continue to grow.

CT

Cory T.

Total

15

66

46

features in common

15

features in common

Genesys Cloud's unique features

  • Call Monitoring

  • Real Time Reporting

  • Video Conferencing

  • Two-Way Audio & Video

Freshchat's unique features

  • Visitor Tracking

  • Customizable Templates

  • SSL Security

  • Authentication

Pipedrive

4.6
(2,271)

CRM built by salespeople, for salespeople

Pricing

Starting from

$12.50/month

Value for money

4.4

0.4

4.0

What users say about Pipedrive's value for money

Pipedrive is very competitive to other more popular CRM tools, the price is also better. I almost have all the needed features in a CRM along with the process automation.

NA

Nawar A.

Pipedrive's many effective and useful functions make it one of the best sales tools for storing contacts and service prices and tracking sales progress.

Ed

Evander d.

Total

14

74

46

features in common

14

features in common

Pipedrive's unique features

  • Customizable Reporting

  • Reporting & Statistics

  • Mobile Alerts

  • Tagging

Freshchat's unique features

  • Timeline Management

  • Customer History

  • Social Media Integration

  • Authentication

Bold360

4.4
(26)

AI-powered customer engagement platform

Pricing

Value for money

4.6

0.6

4.0

What users say about Bold360's value for money

In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

AR

Anonymous Reviewer

Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

JR

Josh R.

Total

28

59

46

features in common

28

features in common

Bold360's unique features

  • Archiving & Retention

  • Ratings & Reviews

  • Permission Management

  • Activity Dashboard

Freshchat's unique features

  • Email Notifications

  • Authentication

  • Real Time Notifications

  • SSL Security

LivePerson

4.4
(39)

AI-Powered Chatbots, Messaging & Live Chat for Businesses

Pricing

Value for money

4.2

0.2

4.0

What users say about LivePerson's value for money

The software itself works well, but there are other more cost effective options out there.

JT

Jason T.

Overall, the return on investment here is HUGE.

TH

Thomas H.

Total

25

39

46

features in common

25

features in common

LivePerson's unique features

  • Business Intelligence

  • Benchmarking

  • Application Integration

  • Real Time Reporting

Freshchat's unique features

  • File Management

  • Categorization

  • Multi-Language

  • Request Routing

Zendesk

4.4
(2,523)

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$19/month

Value for money

4.1

0.1

4.0

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

29

98

46

features in common

29

features in common

Zendesk's unique features

  • Predictive Analytics

  • Online Forums

  • Widgets

  • Customer Experience Management

Freshchat's unique features

  • File Transfer

  • Help Desk Integration

  • Categorization

  • Timeline Management

HelpOnClick

4.6
(10)

Live Chat Software and Virtual agent for SMBs

Features

Total

13

22

46

features in common

13

features in common

HelpOnClick's unique features

  • Customer Experience Management

  • Custom Fields

  • Auto-Responders

  • Archiving & Retention

Freshchat's unique features

  • Support Ticket Management

  • Customer Profiling

  • Self Service Portal

  • Alerts / Escalation

Bitrix24

4.0
(449)

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.2

4.0

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

16

90

46

features in common

16

features in common

Bitrix24's unique features

  • Project Planning

  • Product Catalog

  • To-Do List

  • Document Management

Freshchat's unique features

  • "What If" Scenarios

  • Customer Profiling

  • Single Sign On

  • Authentication

ProProfs Chat

4.8
(47)

Live chat software for websites

Pricing

Starting from

$9/month

Value for money

4.7

0.7

4.0

What users say about ProProfs Chat's value for money

Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

R

Rosalie

I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price.

dh

david h.

Total

9

16

46

features in common

9

features in common

ProProfs Chat's unique features

  • Offline Access

  • Lead Capture

  • Geolocation

  • User Photos

Freshchat's unique features

  • Single Sign On

  • Mobile Integration

  • Visitor Tracking

  • Email Notifications

Zoho Desk

4.5
(1,644)

Cloud-based help desk platform

Pricing

Starting from

$12/month

Value for money

4.5

0.5

4.0

What users say about Zoho Desk's value for money

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

30

95

46

features in common

30

features in common

Zoho Desk's unique features

  • Reporting & Statistics

  • Real Time Data

  • Activity Dashboard

  • Email Templates

Freshchat's unique features

  • Timeline Management

  • Filtered Views

  • History Tracking

  • Categorization

LiveChat

4.6
(1,105)

Premium Customer Service Software for Live Chat & Help Desk

Pricing

Starting from

$16/month

Value for money

4.5

0.5

4.0

What users say about LiveChat's value for money

I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.

VK

Varinder K.

Our sales conversion rate had skyrocketed on our website and we couldn’t be happier. The price is just amazing for the benefits offered by the LiveChat.

SA

Sardor A.

Total

39

66

46

features in common

39

features in common

LiveChat's unique features

  • Applications Management

  • Real Time Analytics

  • Offline Access

  • Activity Dashboard

Freshchat's unique features

  • Knowledge Base Management

  • Automatic Notifications

  • Feedback Management

  • Activity Tracking

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

Pricing

Starting from

$21/month

Value for money

4.7

0.7

4.0

What users say about LiveHelpNow's value for money

Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.

JT

JASON T.

Wow easy to use and great support. Our costumers are very happy about the service.

RP

Roger P.

Total

27

71

46

features in common

27

features in common

LiveHelpNow's unique features

  • Request Assignment

  • Automatic Lead Distribution

  • Multi-Channel Marketing

  • Customer Service Analytics

Freshchat's unique features

  • File Management

  • Authentication

  • Single Sign On

  • SSL Security

Kayako

4.0
(156)

Unified customer service platform

Pricing

Starting from

$15/month

Value for money

3.8

0.2

4.0

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Total

22

64

46

features in common

22

features in common

Kayako's unique features

  • Status Tracking

  • Application Integration

  • Multiple User Accounts

  • Content Management

Freshchat's unique features

  • Customizable Templates

  • Authentication

  • History Tracking

  • Real Time Notifications

Smartsupp Live Chat

4.7
(244)

Smartsupp is Free Live Chat with visitor recording

Pricing

Starting from

$0/month

Value for money

4.5

0.5

4.0

What users say about Smartsupp Live Chat's value for money

Awesome experience overall and well worth the cost.

MD

Matthew D.

Great price (although they have uploaded a little :-) ).

FM

Fernando M.

Total

11

21

46

features in common

11

features in common

Smartsupp Live Chat's unique features

  • eCommerce Integration

  • Design Management

  • Website Integration

  • Application Integration

Freshchat's unique features

  • SSL Security

  • Real Time Notifications

  • Employee Profile

  • Feedback Management

elevio

4.6
(27)

Self-service support & customer education platform

Pricing

Starting from

$79/month

Value for money

4.6

0.6

4.0

What users say about elevio's value for money

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Total

13

48

46

features in common

13

features in common

elevio's unique features

  • Data Import/Export

  • Active Directory Integration

  • Self-Learning

  • Widgets

Freshchat's unique features

  • Surveys & Feedback

  • Customer Profiling

  • Real Time Notifications

  • Automated Scheduling

Salesforce Service Cloud

4.4
(509)

Customer Service & Field Service Management Solutions

Pricing

Starting from

$25/month

Value for money

4.1

0.1

4.0

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Total

28

97

46

features in common

28

features in common

Salesforce Service Cloud's unique features

  • Performance Reports

  • Online Forums

  • Work Order Management

  • Customer Database

Freshchat's unique features

  • Help Desk Integration

  • Chat Transcript

  • Surveys & Feedback

  • Timeline Management

Pricing

Starting from

$29.99/month

Value for money

4.5

0.5

4.0

What users say about HappyFox Chat's value for money

For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

Yashasvi A.

We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move.

NC

Nicola C.

Total

4

6

46

features in common

4

features in common

HappyFox Chat's unique features

  • Website Integration

  • Real Time Reporting

Freshchat's unique features

  • Request Routing

  • Visitor Tracking

  • Knowledge Base Management

  • Support Ticket Tracking

HubSpot Service Hub

4.4
(111)

Cloud-based customer service solution for firms of all sizes

Pricing

Starting from

$0/month

Value for money

4.2

0.2

4.0

What users say about HubSpot Service Hub's value for money

Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.

Patrick M.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

EB

Emma B.

Total

14

34

46

features in common

14

features in common

HubSpot Service Hub's unique features

  • Email Templates

  • Follow-up Scheduling

  • Call Routing

  • Reporting & Statistics

Freshchat's unique features

  • Timeline Management

  • Customizable Templates

  • Search Functionality

  • API

TruChat

5.0
(2)

Natural language processing powered chatbot + live chat

Features

Total

20

45

46

features in common

20

features in common

TruChat's unique features

  • Follow-up Scheduling

  • Automated Sales

  • Real Time Data

  • Natural Language Search

Freshchat's unique features

  • Customer Profiling

  • Timeline Management

  • Alerts / Escalation

  • Feedback Management

Landbot.io

4.5
(49)

Cloud-based conversational website interface builder

Pricing

Starting from

€30/month

Value for money

4.1

0.1

4.0

What users say about Landbot.io's value for money

What I liked the most about the tool is the cost benefit they bring in relation to the quantity of agents / price. In addition to all its ease in all documentation and support.

ME

Matheus E.

You can technically integrate through Zapier, but that's an additional recurring cost that I don't always want to add. In any case, I'm pretty excited about the future of Landbot.

Sunny T.

Total

13

35

46

features in common

13

features in common

Landbot.io's unique features

  • Engagement Analytics

  • Real Time Analytics

  • Assignment Management

  • Usage Tracking

Freshchat's unique features

  • Support Ticket Management

  • CRM Integration

  • Search Functionality

  • Alerts / Escalation

Nextiva

4.2
(174)

Simplifying Business Communication

Pricing

Starting from

$18.95/month

Value for money

4.1

0.1

4.0

What users say about Nextiva's value for money

Was better than Intulse, the previous provider i was with, but still glitchy and more overpriced than the better software, Dialpad, which i'm happily using currently.

AR

Anonymous Reviewer

They had good value, money back guarantee and a trial period.

KP

Kat P.

Total

4

26

46

features in common

4

features in common

Nextiva's unique features

  • Data Storage Management

  • Escalation Management

  • Call Center Management

  • Voice Mail

Freshchat's unique features

  • Real Time Notifications

  • Visitor Tracking

  • Help Desk Management

  • Support Ticket Tracking

Gorgias

4.6
(19)

Help desk and customer service solution

Features

Total

15

36

46

features in common

15

features in common

Gorgias' unique features

  • Email Integration

  • @mentions

  • Performance Metrics

  • Request Assignment

Freshchat's unique features

  • Visitor Tracking

  • Customer Profiling

  • Self Service Portal

  • Authentication

3CX

4.5
(228)

3CX communications system. Web & mobile apps (Android, iOS)