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Issuetrak

Issue tracking and workflow automation platform

Table of Contents

Issuetrak - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

Issuetrak overview

What is Issuetrak?

Issuetrak is a complete issue tracking and workflow management software designed for service-driven organizations that need to streamline support operations and complaint management processes. The system provides a centralized platform to capture, route, and resolve customer support requests, internal help desk tickets and compliance issues across industries such as manufacturing, finance, healthcare, education and government. It replaces spreadsheet-based tracking methods with a structured, automated approach that ensures accountability and visibility throughout the issue resolution lifecycle. The platform maintains detailed audit trails of all activities and supports consistent service delivery.

The platform includes features that facilitate efficient issue management through multiple channels. Tickets can be submitted via in-application forms, email-to-ticket conversion and customizable webforms embedded in company websites or intranets. A central issue hub offers a unified view for tracking and updating tickets. A round robin assignment mechanism distributes workload across designated user groups. Task flows guide collaborative resolution with standardized processes and a built-in knowledge base stores essential information for both users and administrators. Additional functions such as asset management, customizable forms and fields and automation rules trigger actions based on defined conditions. Reporting tools present real-time dashboards and customizable reports that reveal trends and root causes to inform preventative measures.

Issuetrak offers integration capabilities through a flexible application programming interface that connects with third-party applications and services. Integration with tools including Zapier, Slack, Microsoft products, Salesforce and Gmail enables uninterrupted workflows across existing technology ecosystems. Support for Active Directory and single sign-on simplifies user authentication while enforcing security protocols. Deployment options include cloud and on-premises implementations to align with organizational IT infrastructure requirements and data governance policies. The integration framework allows the platform to function as a standalone solution or as part of a broader technology stack.

Key benefits of using Issuetrak

Centralizes issue tracking and support requests, reducing reliance on spreadsheets and email chains for greater efficiency.

Offers automated workflows and omnichannel ticket submission, streamlining task management and enhancing accountability.

Provides flexible deployment options, supporting both cloud-hosted and on-premises environments for different operational needs.

Integrates with a range of third-party systems, enabling seamless workflows and consistent data management.

Empowers end users through self-service knowledge base, intuitive design, and real-time status updates for transparent communication.

Starting price

478per user /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Issue Tracking

Reporting

Customization

Ticket Management

Search Functionality

Issuetrak’s user interface

Ease of use rating:

4.6

(204)

Issuetrak pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(69)

5(134)

What do users say about Issuetrak?

You system does not cover all our needs but with you outstanding support team we have been able to provide our internal customers with a clean experience.

Select to learn more

Who uses Issuetrak?

Based on 204 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Primary/Secondary Education

Government Administration

Others

Use cases

Issue Tracking

Help Desk

IT Ticketing Systems

Customer Service

IT Service

Issuetrak's key features

Most critical features, based on insights from Issuetrak users:

Support ticket management

4.7

(18)

Real-Time notifications

4.8

(14)

Automated routing

4.2

(5)

Assignment management

4.3

(3)

Remote access/control

5.0

(4)

All Issuetrak features

Features rating:

4.4

(204)

Monitoring

4.0

(1)

Knowledge management

5.0

(3)

Issue tracking

4.8

(6)

Queue management

5.0

(1)

Real-Time monitoring

5.0

(1)

Real-Time reporting

4.7

(3)

Issue scheduling

5.0

(2)

Issue management

5.0

(3)

Reporting/Analytics

3.5

(6)

Status tracking

5.0

(2)

Support ticket tracking

4.7

(10)

Help desk management

4.8

(5)

Alerts/Notifications

3.8

(5)

Customer database

4.0

(2)

Third-Party integrations

4.0

(1)

Contact management

4.0

(2)

Contact database

5.0

(1)

Incident management

4.8

(5)

Real-Time updates

4.8

(6)

Access controls/permissions

4.8

(6)

Alerts/Escalation

4.1

(14)

Multi-Channel communication

3.7

(3)

Dashboard

4.8

(4)

Issue auditing

3.8

(4)

Reporting & statistics

3.3

(6)

Knowledge base management

4.3

(3)

Recurring issues

5.0

(4)

Problem management

5.0

(2)

Workflow management

4.3

(4)

Email management

4.6

(9)

Prioritization

4.7

(7)

Task management

4.5

(8)

IT asset management

4.5

(2)

Interaction tracking

4.0

(1)

Call center management

4.5

(2)

Document storage

3.7

(3)

Project management

1.0

(1)

Service level agreement (sla) management

4.0

(2)

Budget management

(0)

Real-Time chat

(0)

Real-Time data

(0)

Audit trail

(0)

Audit management

(0)

Asset tracking

(0)

Asset lifecycle management

(0)

Release management

(0)

Reminders

(0)

Approval workflow

(0)

Approval process control

(0)

Reporting/Project tracking

(0)

Requisition management

(0)

Rich text editor

(0)

Role-Based permissions

(0)

Billing & invoicing

(0)

Multi-Channel management

(0)

Multi-Language

(0)

Multi-Location

(0)

Multiple projects

(0)

Onboarding

(0)

Parts management

(0)

Performance metrics

(0)

Pre-built templates

(0)

Preventive maintenance

(0)

Barcode/Ticket scanning

(0)

Backlog management

(0)

Procurement management

(0)

Quality assurance

(0)

Autoresponders

(0)

Real-Time analytics

(0)

Analytics

(0)

Task Planning

(0)

Task progress tracking

(0)

Task scheduling

(0)

Templates

(0)

Text editing

(0)

Activity tracking

(0)

Training management

(0)

Usage tracking/analytics

(0)

User management

(0)

Vendor management

(0)

Web notifications

(0)

Website integration

(0)

Work order management

(0)

Activity dashboard

(0)

WYSIWYG editor

(0)

Routing

(0)

Rules-Based workflow

(0)

Scheduled/Automated reports

(0)

Search/Filter

(0)

Self service portal

(0)

Service catalog

(0)

Service history

(0)

Service Reporting

(0)

Service request management

(0)

Single sign on

(0)

SSL security

(0)

Application management

(0)

Supplier management

(0)

API

(0)

Survey/Poll management

(0)

Surveys & feedback

(0)

Commercial properties

(0)

Customer Service Analytics

(0)

Customer support

(0)

Customizable branding

3.0

(2)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Checklists

(0)

Dashboard creation

(0)

Data import/export

(0)

Data visualization

(0)

Document management

(0)

Email alerts

(0)

Chatbot

(0)

Email templates

(0)

Equipment maintenance

(0)

Communication management

(0)

Compliance management

(0)

Configurable workflow

(0)

Configuration management

(0)

Commenting/Notes

(0)

Collaboration tools

4.0

(3)

Content library

(0)

Contract/License management

(0)

Corrective and preventive actions (capa)

(0)

Cost tracking

(0)

Customer communication

(0)

Customer complaint tracking

(0)

Client portal

(0)

Customer engagement

(0)

Customer history

(0)

Customer segmentation

(0)

Internal chat integration

(0)

Inventory control

(0)

Inventory management

(0)

Invoice management

(0)

Change management

(0)

Catalog management

(0)

Case management

(0)

Canned responses

(0)

Bug/Issue capture

(0)

Bug tracking

(0)

Learning management

(0)

Live chat

5.0

(1)

Macros/Templated responses

(0)

Maintenance management

(0)

Materials management

(0)

Mobile access

(0)

Equipment management

(0)

Event triggered actions

(0)

Facility asset management

(0)

Feedback management

(0)

File management

(0)

Fixed asset management

(0)

For nonprofits

(0)

For schools

(0)

For small businesses

(0)

Forms management

(0)

Full text search

(0)

Chat/Messaging

(0)

Historical reporting

(0)

Inbox management

(0)

Change tracking

(0)

Change planning

(0)

Issuetrak awards

Issuetrak alternatives

Issuetrak

4.6

(204)

Starting from

478

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.6

Customer Support

4.8

Jira

4.4

(15.2K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

GitHub

4.8

(6.1K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

JIRA Service Management

4.5

(755)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Issuetrak pricing

Value for money rating:

4.6

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Cloud Annual

876

/user

Per year

Features included:

Agents Plus Free Unlimited Users
Automatic Software Updates With Expert Maintenance Included
Enhanced Security
Guaranteed Uptime
Guaranteed Performance
Custom URL (TLS/SSL)
Test Site Sandbox Environment
US/Canada Hosting
SOC2 Certified
And More Features Linked On Product Features Page

On-Premises Annual

478

/user

Per month

Features included:

Agents Plus Free Unlimited Users
Perpetual Or Annual Licenses Available
Full Control Over Security, Connectivity, And Data
You Control The Servers In Your Own Environment
Scale Servers Hosting Issuetrak To Your Needs
Perform Maintenance And Upgrades On Your Own Schedule
Security And Control Of Your Data
And More Features Linked On Product Features Page

User opinions about Issuetrak price and value

Value for money rating:

4.6

(204)

To see what individual users think of Issuetrak's price and value, check out the review snippets below.

“What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.”

Verified reviewer

Anonymity request

“It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.”

Alexis T.

Office Manager

Issuetrak integrations (10)

Integrations rated by users

We looked at 204 user reviews to identify which products are mentioned as Issuetrak integrations and how users feel about them.

Microsoft 365

Integration rating: 5.0 (2)

Microsoft Entra ID

Integration rating: 5.0 (1)

Other top integrations

Issuetrak customer support

What do users say about Issuetrak customer support?

Customer support rating:

4.6

We analyzed 63 verified user reviews to identify positive and negative aspects of Issuetrak customer support.

Widespread user sentiment highlights Issuetrak's customer support as responsive, knowledgeable, and consistently reliable.

A significant portion of users praise the professionalism and friendliness of the support staff, making interactions pleasant.

Broad user base reports fast resolution of issues, with support often solving problems on the first call or contact.

Common user feedback notes easy access to support via calls or emails, with helpful guidance and clear communication.

Support options

24/7 (live rep)

Email/help desk

Chat

Knowledge base

Faqs/forum

Phone support

Training options

Videos

Live online

In person

Documentation

Webinars

To see what individual users say about Issuetrak's customer support, check out the review snippets below.

“You system does not cover all our needs but with you outstanding support team we have been able to provide our internal customers with a clean experience.”

John C.

RMA Manager

“From building the data base for our needs, to the customer support team for questions the staff has been professional, friendly and knowledgeable.”

Th R.

Assistant Consumer Care Manager

“Any time we have an issue customer service has solved our issue, and our account manager [sensitive content hidden] has in incredible in assisting us when needed.”

Tyler A.

Director of WW Logistics