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Kapture CX
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for businesses of all sizes
Table of Contents
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Kapture CX - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Kapture CX overview
What is Kapture CX?
Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.
Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture. Kapture CRM offers predefined templates to help users send customized mailers to clients. The unified dashboard allows users to track calls, available agents, call types, responses and more via a unified dashboard. The platform allows firms to connect to users across multiple platforms including social media, email, chat and through direct marketing campaigns. Its analytics functionality provides interactive reports with pie-charts and excel sheets to gain insights into sales and marketing campaign performance.
Kapture CRM enables businesses to maintain a database of customer interactions, leads, support tickets, queries and refunds. The platform integrates with various third-party applications including SAP, Oracle, WordPress, Shopify, Yelp, FreshBooks and Twilio.
Starting price
per month
Alternatives
with better value for money
Kapture CX’s user interface
Kapture CX pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.2
Ease of use
4.4
Customer support
4.3
Reviews sentiment
What do users say about Kapture CX?
The User interface could be better for improved user experience.
Select to learn more
Who uses Kapture CX?
Based on 40 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Kapture CX's key features
Most critical features, based on insights from Kapture CX users:
All Kapture CX features
Features rating:
Kapture CX alternatives
Kapture CX
Starting from
39
/user
Per month
LiveAgent
Starting from
No pricing info
Zendesk Suite
Starting from
No pricing info
Tidio
Starting from
No pricing info
Kapture CX pricing
Pricing plans
Pricing details:
Professional
No pricing info
Features included:
- Ticketing System
- 1000+ API integrations
- Online support
- Multilingual Support
- 24x7 Support
- Customer 360
- Advanced Analytics Dashboard
- Side Conversations
- SLA & TAT Management
- Knowledge Base
- Contextual SOP
- Self-Serve
- Ticket Deflection
- FAQ Generation
- Smart Routing
- Agent Assist
- Profanity detection
- Magic reply
- Auto ticket summary
- Auto skillset
- NLQ
Enterprise
No pricing info
Features included:
- Ticketing System
- 1000+ API integrations
- Online support
- Customer 360
- Analytics dashboard
- Side Conversations
- SLA & TAT Management
- Agent Assist
- Multilingual Support
- 24x7 Support
- Advanced Analytics Dashboard
- Contextual SOP
- Ticket Deflection
- FAQ Generation
- Smart Routing
- Profanity detection
- Auto ticket summary
- Auto skillset
- Knowledge Base
- Magic reply
- Self-Serve
- NLQ
- Internal Chat
- Smart FAQ Search
- Chatbot
- Email Bot
- Social Media Bot
- Customer Persona Based Resolution
- Agent co-pilot
- Auto QA
- CX load prediction
User opinions about Kapture CX price and value
Value for money rating:
To see what individual users think of Kapture CX's price and value, check out the review snippets below.
Abhishek M.
Sales Lead
MOHIT J.
BUSINESS CONSULTANT
Kapture CX integrations (19)
Kapture CX support options
Typical customers
Platforms supported
Support options
Training options
Kapture CX FAQs
Kapture CX has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Kapture CX support?
Kapture CX supports the following languages:
English
Q. Does Kapture CX support mobile devices?
Kapture CX supports the following devices:
Android, iPhone
Q. Does Kapture CX offer an API?
Yes, Kapture CX has an API available for use.
Q. What level of support does Kapture CX offer?
Kapture CX offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
