Kapture CRM Reviews

Kapture CRM

Cloud-based CRM solution for businesses of all sizes

4.29/5 (7 reviews)

shivani arya

excellentt

Used daily for 6-12 months
Reviewed 2018-06-18
Review Source: Capterra

Pros
As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.

Cons
Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Prabhat Singh

best for any business

Used daily for 6-12 months
Reviewed 2017-02-20
Review Source: Capterra

It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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MOHIT JAIN

Nice experience

Used weekly for 2+ years
Reviewed 2018-10-01
Review Source: Software Advice

Pros
The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation

Cons
I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ken lorenz

absolute Mess

Used daily for 6-12 months
Reviewed 2020-02-04
Review Source: Capterra

Managing customer data and tracking sales.

Pros
The marketing looked great, customizable

Cons
Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Rajeeb Kundra

Best in the Industry

Used daily for 6-12 months
Reviewed 2016-07-28
Review Source: Capterra

The platform is nice, easy very user friendly , what i most liked about it is the support desk this platform has , lot of unique features as well to go with over all great product . would certainly recommend

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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tani cargo

Best Software

Used weekly for less than 6 months
Reviewed 2018-09-28
Review Source: Software Advice

Pros
Excellent. I’ve been using it for a year now….thought I would drop a review….highly recommended.......

Cons
The contact center management is great, my ticket resolution rate has gone up and the report analytics gave me a great way to train my support team to meet my standards. Love it.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Abhishek Mohanty

Nice and Easy

Reviewed 2016-05-16
Review Source: Capterra

Great API , Easy Interface ....Overall very good experience....

Rating breakdown

Ease of use
Customer support

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