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Recommended
Muheeb P.
Food & Beverages, 11-50 employees
Used daily for 1-2 years
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Very fast and accurate resolutions
Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.
Nothing noticed as such in my association with Kapture team
Chetan S.
Health, Wellness and Fitness, 201-500 employees
Used daily for 1-2 years
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We have been providing customer service using Kapture CRM and we are able to scale our support system.
The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.
Only the linkedin integration have some issues and they're still trying to integrate it.
Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!
Ramasubramaniam R.
Consumer Goods, 1,001-5,000 employees
Used daily for 1-2 years
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Our overall experience is good. However, huge opportunities for the organisation to improve on the support levels Expect the product to get enhanced to serve the clients quickly.
a) Rich features covering the entire After Sales Service life cycle processes b) Mobile Friendly c) Saas Based solution for Small, Mid and Large enterprises d) Customisable solution e) Scalable to 2X users in a month f)
a) Lead time to develop or customise solutions are too long b) Developer Talent drain c) Reliability of the features d) Reducing Support levels e) Rugged structure rather than configurable solutions
Naqvi M.
Internet, 201-500 employees
Used daily for 6-12 months
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Work is assigned equally to my associates now. I do not have to toggle between different screens to access my tickets now since Kapture brings everything in one place.
Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.
At times, the tool does not feel very user friendly. Could be refined to improve user experience.
Manisha Kumari M.
E-Learning, 501-1,000 employees
Used daily for 2+ years
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We are solving the query of the students via, Email, call and chat who are using our product.
Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.
Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.
Sunil K.
Retail, 10,001+ employees
Used daily for 2+ years
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Multiple 3rd party integration capabilities, custom workflows and solutions to various problems or business use cases.
Sometimes the chats become slow and unresponsive
Himanshu S.
Biotechnology, 201-500 employees
Used daily for 1-2 years
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Over all experience is good It helps me in my daily activity and track the breakdown and backend support
I used this in daily activities and generating ticket. It help me to track the breakdown of my machine and the support form the backendi love this
Sometime it automatically closed and again we need to fill the details
Ritesh A.
Hospital & Health Care, 201-500 employees
Used daily for 2+ years
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location based customer enables to plan accordingly
No filter to select customer city/state wise
Priyanshu C.
Consumer Electronics, 1,001-5,000 employees
Used daily for 1-2 years
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Easy to use and understand! One platform to connect all the other platforms.
There is not much, it's just sometimes the software faces downtime.
Vikas R.
Food & Beverages, 51-200 employees
Used daily for 6-12 months
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It's not 100% but 75% Satterfield
Easy to use and customer service with offordable price
Clarity in given options to use, on few options still not getting clarity, need to improve and simplify
Paras U.
Aviation & Aerospace, 51-200 employees
Used daily for 1-2 years
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Multiple mails under 1 chain. New ticket interface.
1. Merge case Subject line - if we merge 2 or multiple case subject line changed with most recent case that Should not happen. 2. Attached File - Attaching file feature can be upgrade as we are not able to attached file where any DOT (.) is is available on file name. Which is unnecessary west of time. 3. Last respond Time- When we reply any mail that time should be display on assign case page. 4....
Bala S.
Health, Wellness and Fitness, 201-500 employees
Used daily for 1-2 years
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Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout.
Ticketing system along with side by side email sending option the customer and tickets can be easily searched.
Side conversation opens new tickets which can be avoided.
Vikash S.
Consumer Services, 1,001-5,000 employees
Used daily for 2+ years
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All good
The interface and management system. Also, the queue alignment
Nothing as such only tech issue that occurs in interval
ken l.
Leisure, Travel & Tourism, 11-50 employees
Used daily for 6-12 months
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Managing customer data and tracking sales.
The marketing looked great, customizable
Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.
Abhishek r.
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for 6-12 months
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Working with Kapture from past 1 yeear and it is easy accesssible and can communicate to client with any escalation and provide the resolution.
Product is easy to use and we can do multiple task in the same software where we can close the bulk ticket at a one go .
Single ticket closures are getting huge time
Rajat R.
Consumer Services, 1,001-5,000 employees
Used daily for 6-12 months
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It's help me to manage the data of my team and i can do the analysis very easily that how my team working. Also, for brand prospective it help me fo the analysis.
The management system you got everything in one software like social, contact center, emails
It's just tech issue which occurs on very frequent basis
Ali Asgar S.
Leisure, Travel & Tourism, 501-1,000 employees
Used daily for 6-12 months
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Overall it helps in segmenting the work and focus on being efficient
Most important aspect is the features to segment and provide customised individual access and overall very easy and customizable
Should foucs more on support, sometimes if relevant mail are in CC ticket doesn't generate
Sumeru C.
Hospitality, 501-1,000 employees
Used daily for 6-12 months
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It has been a very good experience working with Kapture CRM. Work is more interesting because it is easily accessible.
The product is very easy to use. It is very good to use, reliable and easily understandable.
If any tickets are opened by any agent then we cannot make out who has left it in read.
Prakash d.
Hospitality, 501-1,000 employees
Used daily for 6-12 months
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Overall experience is wonderful for me easy and simple to work
Email structure , Formet , and easy to track any mail with the tickets numbers and placefull to follow up.
Some time the servel got lost but while calling the kapture team, work start immediately
Saheb E A.
Leisure, Travel & Tourism, 501-1,000 employees
Used daily for 6-12 months
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Kapture CRM is very easy to use and it works very fine and fast it is very much helpful to find the tickets I like Kapture very much.
Very easy to use and helps us to customize as per our needs.
When we add the wrong email id it gets stuck and it takes time to get refresh.
Prabhat S.
Consumer Goods, 5,001-10,000 employees
Used daily for 6-12 months
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It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.
No pros were added to this review
No cons were added to this review
shivani a.
Animation, 11-50 employees
Used daily for 6-12 months
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As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.
Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again
MOHIT J.
Marketing and Advertising, 51-200 employees
Used weekly for 2+ years
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The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation
I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.
Mohammad A.
Health, Wellness and Fitness, 201-500 employees
Used daily for 6-12 months
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I think Kapture is a decent tool to manage Helpdesk team.
Instagram Ad comments are not visible, Also automation would not be easily available.
Obaid A.
Health, Wellness and Fitness, 201-500 employees
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It is good, because since using Kapture our work flow and speed is increased and it is an easy software for anyone to work on.
Contact management data, timely report, Easy to understand and operate.
Delay in changing from 1 page to another