Kapture Reviews

Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

Nothing noticed as such in my association with Kapture team

The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.

Only the linkedin integration have some issues and they're still trying to integrate it.

Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!

a) Rich features covering the entire After Sales Service life cycle processes b) Mobile Friendly c) Saas Based solution for Small, Mid and Large enterprises d) Customisable solution e) Scalable to 2X users in a month f)

a) Lead time to develop or customise solutions are too long b) Developer Talent drain c) Reliability of the features d) Reducing Support levels e) Rugged structure rather than configurable solutions

Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.

At times, the tool does not feel very user friendly. Could be refined to improve user experience.

Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.

Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.

Multiple 3rd party integration capabilities, custom workflows and solutions to various problems or business use cases.

Sometimes the chats become slow and unresponsive

I used this in daily activities and generating ticket. It help me to track the breakdown of my machine and the support form the backendi love this

Sometime it automatically closed and again we need to fill the details

location based customer enables to plan accordingly

No filter to select customer city/state wise

Easy to use and understand! One platform to connect all the other platforms.

There is not much, it's just sometimes the software faces downtime.

Easy to use and customer service with offordable price

Clarity in given options to use, on few options still not getting clarity, need to improve and simplify

Multiple mails under 1 chain. New ticket interface.

1. Merge case Subject line - if we merge 2 or multiple case subject line changed with most recent case that Should not happen. 2. Attached File - Attaching file feature can be upgrade as we are not able to attached file where any DOT (.) is is available on file name. Which is unnecessary west of time. 3. Last respond Time- When we reply any mail that time should be display on assign case page. 4....

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Ticketing system along with side by side email sending option the customer and tickets can be easily searched.

Side conversation opens new tickets which can be avoided.

The interface and management system. Also, the queue alignment

Nothing as such only tech issue that occurs in interval

The marketing looked great, customizable

Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.

Product is easy to use and we can do multiple task in the same software where we can close the bulk ticket at a one go .

Single ticket closures are getting huge time

The management system you got everything in one software like social, contact center, emails

It's just tech issue which occurs on very frequent basis

Most important aspect is the features to segment and provide customised individual access and overall very easy and customizable

Should foucs more on support, sometimes if relevant mail are in CC ticket doesn't generate

The product is very easy to use. It is very good to use, reliable and easily understandable.

If any tickets are opened by any agent then we cannot make out who has left it in read.

Email structure , Formet , and easy to track any mail with the tickets numbers and placefull to follow up.

Some time the servel got lost but while calling the kapture team, work start immediately

Very easy to use and helps us to customize as per our needs.

When we add the wrong email id it gets stuck and it takes time to get refresh.

No pros were added to this review

No cons were added to this review

As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.

Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again

The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation

I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.

I think Kapture is a decent tool to manage Helpdesk team.

Instagram Ad comments are not visible, Also automation would not be easily available.

Contact management data, timely report, Easy to understand and operate.

Delay in changing from 1 page to another