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Convoso Pricing, Features, Reviews and Alternatives
Convoso FAQs
Convoso product overview
What is Convoso?
Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.
Key benefits of using Convoso
Convoso partners with you to ensure your business generates and continues to exponentially exceed your business KPIs. Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.
Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.
Our all-in-one contact center software features includes:
• PBX phone system
• Hosted IVR flow / flow designer
• Omni-channel (voice, SMS, email)
• webRTC softphone
• 'Lite' CRM
• KPI Gamification (custom agent avatars, leaderboards, points, badges, etc)
• Gamified Learning Management System (Customizable courses, lessons, test center, etc.)
• Reporting tools (canned, custom, push, real-time, etc.)
• TCPA Compliance tools
• Guided scripting with dynamic form fields (branch, advanced, traditional)
• Call routing options (ACD, skills-based, time of day, etc.)
• Intelligent Dialer
• CTI screen pop/ Iframe
• and much, much, more!
Typical customers
Platforms supported
Support options
Training options
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Starting from
90
Per month
Per Feature
Starting from
10
/user
Per month
Convoso pricing information
Value for money
4.5
/5
222
Starting from
90
Per month
Per Feature
Pricing options
Value for money contenders
Convoso features
Functionality
4.4
/5
222
Total features
69
9 categories
Most valued features by users
Functionality contenders
Convoso users reviews
Overall Rating
4.5
/5
222
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.43/10
135
63
21
2
1
Overall rating contenders
Ateya J.
Insurance, 51-200 employees
Used daily for 6-12 months
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pretty great!!
pretty much everything; not too complicated
lags into force pauce sometimes when system overwhelmed
Kasey L.
Insurance, 501-1,000 employees
Used daily for 1-2 years
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Pretty good, it has snags here and there but overall for a the amount of stuff the site can do, its pretty good
It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring while I waste time waiting for a lead, I like how it cuts me straight to Voicemail
It needs lost of cache and cookies space, if I have any other tabs open, convoso slows down to where I cant start my script because the callers name and script is not populating fast enough
Shawn A.
Insurance, 51-200 employees
Used daily for less than 6 months
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Tracking for the amount of calls taken, hours taken on calls, and good flow for incoming/outgoing calls.
Lots of odd bugs and occasional crashes/force logouts/dropped calls. Not extremely common but more than enough to be an annoyance.
Diobert O.
Real Estate, 11-50 employees
Used daily for 1-2 years
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It has been great so far! We have been using it for more than 1 year and we didn't have any major problems with it.
User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing
Nothing as of the moment. Convoso is giving us a bang for our buck. Everything is working great!
Deivid L.
Real Estate, 51-200 employees
Used daily for 1-2 years
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It's great. Valuable tool that I use daily.
I love the interface and how easy it is to log in and immediately hop on a dialing campaign. It allows for increased productivity.
I would say that sometimes I have to force shutdown my browser while I'm still logged in to Convoso and Convoso makes it hard to sign back in because it thinks I am logged in on another device.
Common Convoso comparisons
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