Convoso Pricing, Features, Reviews & Alternatives

Convoso

Dial Smarter, Not Harder

4.69/5 (16 reviews)

Convoso overview

What is Convoso?

Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.

By adding a one-of-a-kind twist on the average contact center software, Convoso ensures that your customer interactions are not only productive, but enjoyable for both your customers and employees alike. Whether you’re utilizing applications that we’ve built-in or need easy integrations with other systems, our end-to-end platform is designed to house your operations most valuable inbound and outbound call/contact center tools in one hassle-free and easy-to-use platform.
convoso.com

Pricing

Starting from
$90/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Convoso screenshot: Agent gamification KPI dashboardConvoso Customer Testimonial - PacBizConvoso screenshot: Custom dynamic and guided script builderConvoso screenshot: Agent test stats and KPI dashboardConvoso screenshot: Agent dashboardConvoso screenshot: Agent contact timeline/ interaction history viewConvoso screenshot: Real-time admin dashboardConvoso screenshot: Admin system overview dashboardConvoso screenshot: Custom report - pie chart viewConvoso screenshot: Agent live call dashboardConvoso screenshot: Admin panel: customizable lead form field layoutConvoso screenshot: View of agent text/SMS customer outreachConvoso screenshot: Admin view of call queuesBrandon Bowsky Testimonial for Convoso at Lead Generation WorldConvoso's Omnichannel Software
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Convoso user reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.8
  4.8
  4.9
Anonymous

An excellent piece of software that has lead to increased productivity and leads using automation.

Used daily for 1-2 years
Reviewed 2018-05-06
Review Source: Capterra

Pros
The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Cons
The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Response from Convoso


Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Michael V.

Convoso

Used daily for 1-2 years
Reviewed 2020-12-30
Review Source: Capterra

I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !

Pros
I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

Cons
I cannot recollect any cons I can speak of

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan C.

Convoso crushes Data leads

Used daily for 6-12 months
Reviewed 2021-03-18
Review Source: Capterra

Pros
Convoso gets data leads on the phone more consistently than any other dialer. I consistently beat my competitors to the punch because of this software. In addition, it provides extensive admin reporting, to the point where there are virtually no data points that cannot be tracked. Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile.

Cons
On the admin side, learning to utilize all the reporting functions you have took me a little time. Once you get it, you're good to go.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

This should be your first Dialer!

Used daily for less than 6 months
Reviewed 2018-11-29
Review Source: Capterra

We ended up going with a different product. That being said, if the connectivity issue had been resolved this is the platform we would use today. Use this first and if it works on your network never go anywhere else.

Pros
This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Cons
Recording quality for us was low and there were several connectivity issues. After replacing most of our network hardware we had to discontinue use and go with a different provider. There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.

Response from Convoso


We understand that connectivity issues can be extremely frustrating. While we don't know what happened here as no company information was provided, we wouldn't be able to provide the level of service we have for the past 13+ years if we were experiencing connectivity issues that went unsolved. However, we understand that for one reason or another you experienced them and appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

A Friendly user software

Used daily for 2+ years
Reviewed 2019-05-03
Review Source: Capterra

I have great experience with convoso.

Pros
What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

Cons
The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

Response from Convoso


We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Convoso pricing

Starting from
$90/month
Pricing options
Subscription
View Pricing Plans

Priced per seat (reoccurring on a monthly basis) + cost per minutes

Convoso features

API
Alerts/Notifications
Call Center Management
Multi-Channel Communication
Queue Management
Reporting & Statistics
Reporting/Analytics

Activity Dashboard (158 other apps)
Alerts / Escalation (199 other apps)
Chat/Messaging (235 other apps)
Customizable Branding (209 other apps)
Email Management (150 other apps)
Knowledge Base Management (178 other apps)
Live Chat (189 other apps)
Mobile Access (135 other apps)
Real-Time Chat (139 other apps)
Self Service Portal (156 other apps)
Support Ticket Management (141 other apps)
Surveys & Feedback (160 other apps)
Third Party Integrations (214 other apps)

Videos and tutorials

Additional information for Convoso

Key features of Convoso

  • Custom Reporting
  • Campaign hot keys
  • Call back scheduler
  • Custom hold music/sales message
  • Speed dial numbers for transferring
  • Customizable CRM contact form (call sheet)
  • After-call custom reminders/notifications
  • CRM
  • Custom call distribution
  • Hosted IVR
  • Customer lead management (lead drips)
  • ACD intelligent call routing
  • Branch scripting
  • CTI screen pop
  • Embedded web-form
  • Custom call time rules
  • Custom inbound numbers
View All Features

Benefits

Convoso is the only vendor of its kind that provides a rich suite of comprehensive, end-to-end solutions that ensure optimal performance and productivity. From service and support to sales and marketing call center operations, our all-in-one contact center platform makes delivering quality customer experience, and maximizing productivity both easy and enjoyable.

Convoso partners with you to ensure your business generates and continues to exponentially exceed your business KPIs. Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.

Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.

Our all-in-one contact center software features includes:
• PBX phone system
• Hosted IVR flow / flow designer
• Omni-channel (voice, SMS, email)
• webRTC softphone
• 'Lite' CRM
• KPI Gamification (custom agent avatars, leaderboards, points, badges, etc)
• Gamified Learning Management System (Customizable courses, lessons, test center, etc.)
• Reporting tools (canned, custom, push, real-time, etc.)
• TCPA Compliance tools
• Guided scripting with dynamic form fields (branch, advanced, traditional)
• Call routing options (ACD, skills-based, time of day, etc.)
• Intelligent Dialer
• CTI screen pop/ Iframe
• and much, much, more!