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Convoso Pricing, Features, Reviews and Alternatives

Convoso product overview

Price starts from

90

Per month

Per Feature

What is Convoso?

Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.

Key benefits of using Convoso

Convoso is the only vendor of its kind that provides a rich suite of comprehensive, end-to-end solutions that ensure optimal performance and productivity. From service and support to sales and marketing call center operations, our all-in-one contact center platform makes delivering quality customer experience, and maximizing productivity both easy and enjoyable.

Convoso partners with you to ensure your business generates and continues to exponentially exceed your business KPIs. Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.

Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.

Our all-in-one contact center software features includes:
• PBX phone system
• Hosted IVR flow / flow designer
• Omni-channel (voice, SMS, email)
• webRTC softphone
• 'Lite' CRM
• KPI Gamification (custom agent avatars, leaderboards, points, badges, etc)
• Gamified Learning Management System (Customizable courses, lessons, test center, etc.)
• Reporting tools (canned, custom, push, real-time, etc.)
• TCPA Compliance tools
• Guided scripting with dynamic form fields (branch, advanced, traditional)
• Call routing options (ACD, skills-based, time of day, etc.)
• Intelligent Dialer
• CTI screen pop/ Iframe
• and much, much, more!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support

Training options

Live Online
Webinars
Documentation

Convoso pricing information

Value for money

4.3

/5

39

Starting from

90

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Convoso features

Functionality

4.3

/5

39

Total features

66

9 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Reporting & Statistics
Multi-Channel Communication
Alerts/Notifications
Monitoring
Workflow Management

Functionality contenders

Convoso users reviews

Overall Rating

4.5

/5

39

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.69/10
Rating distribution

5

4

3

2

1

26

9

3

0

1

Pros
It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.

BH

Brian H.

The best part of the software is the ease to move and manipulate the data to help drive performance.

HD

Hoang D.

Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.

HG

Heather G.

Cons
The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.

BL

Bruce L.

Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.

jk

julie k.

There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.

IC

Imelda C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

An excellent piece of software that has lead to increased productivity and leads using automation.

Reviewed 4 years ago
Pros

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Cons

The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Vendor response

Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Making more Revenue with Automation, Ease of Use and Contract Rates

Reviewed 9 months ago

Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.

Pros

The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales.

Cons

This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Lead Management

Reviewed a month ago
Pros

Convoso is perfect for lead management. Allows you to easily organize lists and workflow automation. The agent monitor page is one of the best features to be able to view what agents are doing, help guide them through live calls, and send broadcast messages to the whole team.

Cons

The only con I would say is that there are a ton of features in the admin side. It takes time to learn what each feature does.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not worth it!

Reviewed 9 months ago

Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.

Pros

Nothing about this dialer is as they claim.

Cons

Everything. nothing works as they say, constant issues and they always claim we are the only company to experience such issues. things client not being able to schedule system call backs, receive incoming calls, representatives not being able to pull leads/contacts.

Vendor response

Thank you for your review. We apologize for any issues you have. we stand by our service offering as the #1 outbound dialer in the industry and as we have, will continue to work with you on any issues you may be experiencing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Convoso usage

Reviewed a month ago

increasing dialing compacity with efficiency

Pros

The cadence of the product is extremely efficient and allows us the most contact out of our leads

Cons

Sometimes it freezes up on the user and needs to be logged out to fix the problem. only management can tell if the user is frozen as well

Convoso FAQs and common questions

Q. What type of pricing plans does Convoso offer?

Convoso has the following pricing plans:
Starting from: $90.00/month
Pricing model: Subscription


Q. Who are the typical users of Convoso?

Convoso has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Convoso support?

Convoso supports the following languages:
English


Q. Does Convoso offer an API?

Yes, Convoso has an API available for use.


Q. What other apps does Convoso integrate with?

Convoso integrates with the following applications:
Balto, Zapier, Zoho Connect, LeadsPedia, Salesforce Sales Cloud, boberdoo, Zendesk Sell, Dynamics 365 Business Central, Velocify, Google Maps, HubSpot Sales Hub, HubSpot CRM, Zendesk


Q. What level of support does Convoso offer?

Convoso offers the following support options:
Chat, Email/Help Desk, Phone Support

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