Convoso Pricing, Features, Reviews & Comparison of Alternatives

Convoso

Convert more leads in less time!

4.64/5 (14 reviews)

Convoso overview

What is Convoso?

Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.

By adding a one-of-a-kind twist on the average contact center software, Convoso ensures that your customer interactions are not only productive, but enjoyable for both your customers and employees alike. Whether you’re utilizing applications that we’ve built-in or need easy integrations with other systems, our end-to-end platform is designed to house your operations most valuable inbound and outbound call/contact center tools in one hassle-free and easy-to-use platform.
convoso.com

Pricing

Starting from
$90/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Convoso screenshot: Agent dashboardConvoso screenshot: Real-time admin dashboardConvoso screenshot: Admin system overview dashboardConvoso screenshot: Agent gamification KPI dashboardConvoso screenshot: Agent test stats and KPI dashboardConvoso screenshot: Custom report - pie chart viewConvoso screenshot: Agent live call dashboardConvoso screenshot: Agent contact timeline/ interaction history view Convoso screenshot: Admin panel: customizable lead form field layout Convoso screenshot: View of agent text/SMS customer outreachConvoso screenshot: Custom dynamic and guided script builderConvoso screenshot: Admin view of call queues

Convoso reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.7
  4.9
Anonymous

A Friendly user software

Used daily for 2+ years
Reviewed 2019-05-03
Review Source: Capterra

I have great experience with convoso.

Pros
What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

Cons
The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

Response from Convoso


We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Imelda Castro

Contact Center VOIP and dialer for inbound or outbound calls

Used daily for 1-2 years
Reviewed 2019-02-12
Review Source: Software Advice

Pros
If you have a contact center with more than 10 agents, this is a good dialer to use. It has a good quality of voice. You can customize the disposition based on recyclables or non recyclable leads. Calls come in smooth most of the time and wait time is just right. It is easy to use and since its a web based tool, just log in at any browser, hit availability and you are good to go. Forms when filled up are saved automatically. Caller id also works on inbound calls.

Cons
There would be times that you might be waiting 5 minutes or more for the next call, it seems that calls not coming through even if you are available. It means that the browser might have frozen, you need to logout and log in. However, if you log in it might say that you still have an active session, you need to clear browser and cache in order to log in and use the tool again. There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect. There may be times that you can not hear anything on the line. It may depend on connection.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

This should be your first Dialer!

Used daily for less than 6 months
Reviewed 2018-11-29
Review Source: Capterra

We ended up going with a different product. That being said, if the connectivity issue had been resolved this is the platform we would use today. Use this first and if it works on your network never go anywhere else.

Pros
This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Cons
Recording quality for us was low and there were several connectivity issues. After replacing most of our network hardware we had to discontinue use and go with a different provider. There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.

Response from Convoso


We understand that connectivity issues can be extremely frustrating. While we don't know what happened here as no company information was provided, we wouldn't be able to provide the level of service we have for the past 13+ years if we were experiencing connectivity issues that went unsolved. However, we understand that for one reason or another you experienced them and appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Holly Depies

Convoso's system and team are amazing! They take care and consideration of their customers needs

Used daily for less than 6 months
Reviewed 2017-09-14
Review Source: Capterra

We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.

Pros
I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!

Cons
There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.

Response from Convoso


Holly, thank you so much for the kind words. It has been an absolute pleasure working with you and the entire team at Car Guardian. Our goal at Convoso is to provide a platform that is easy-to-use yet flexible to meet the requirements of every type of business and your review is another validation that we're on the right path. Thank you once again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

An excellent piece of software that has lead to increased productivity and leads using automation.

Used daily for 1-2 years
Reviewed 2018-05-06
Review Source: Capterra

Pros
The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Cons
The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Response from Convoso


Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Convoso pricing

Starting from
$90/month
Pricing options
Subscription
View Pricing Plans

Priced per seat (reoccurring on a monthly basis) + cost per minutes

Convoso features

API
Automatic Notifications
CRM Integration
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Workflow Management

Activity Dashboard (109 other apps)
Alerts / Escalation (73 other apps)
Chat (202 other apps)
Customizable Branding (118 other apps)
Email Integration (98 other apps)
Instant Messaging (101 other apps)
Knowledge Base Management (100 other apps)
Monitoring (108 other apps)
Multi-Language (73 other apps)
Social Media Integration (87 other apps)
Support Ticket Management (77 other apps)
Surveys & Feedback (87 other apps)
Third Party Integration (142 other apps)

Additional information for Convoso

Key features of Convoso

  • Custom Reporting
  • Campaign hot keys
  • Call back scheduler
  • Custom hold music/sales message
  • Speed dial numbers for transferring
  • Customizable CRM contact form (call sheet)
  • After-call custom reminders/notifications
  • CRM
  • Custom call distribution
  • Hosted IVR
  • Customer lead management (lead drips)
  • ACD intelligent call routing
  • Branch scripting
  • CTI screen pop
  • Embedded web-form
  • Custom call time rules
  • Custom inbound numbers
View All Features

Benefits

Convoso is the only vendor of its kind that provides a rich suite of comprehensive, end-to-end solutions that ensure optimal performance and productivity. From service and support to sales and marketing call center operations, our all-in-one contact center platform makes delivering quality customer experience, and maximizing productivity both easy and enjoyable.

Convoso partners with you to ensure your business generates and continues to exponentially exceed your business KPIs. Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.

Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.

Our all-in-one contact center software features includes:
• PBX phone system
• Hosted IVR flow / flow designer
• Omni-channel (voice, SMS, email)
• webRTC softphone
• 'Lite' CRM
• KPI Gamification (custom agent avatars, leaderboards, points, badges, etc)
• Gamified Learning Management System (Customizable courses, lessons, test center, etc.)
• Reporting tools (canned, custom, push, real-time, etc.)
• TCPA Compliance tools
• Guided scripting with dynamic form fields (branch, advanced, traditional)
• Call routing options (ACD, skills-based, time of day, etc.)
• Intelligent Dialer
• CTI screen pop/ Iframe
• and much, much, more!