Convoso Pricing, Features, Reviews & Comparison of Alternatives

Convoso

Convert more leads in less time!

4.6/5 (10 reviews)

Convoso overview

Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.

By adding a one-of-a-kind twist on the average contact center software, Convoso ensures that your customer interactions are not only productive, but enjoyable for both your customers and employees alike. Whether you’re utilizing applications that we’ve built-in or need easy integrations with other systems, our end-to-end platform is designed to house your operations most valuable inbound and outbound call/contact center tools in one hassle-free and easy-to-use platform.
www.convoso.com

Pricing

Starting from
$90/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Convoso screenshot: Agent dashboardConvoso screenshot: Real-time admin dashboardConvoso screenshot: Admin system overview dashboardConvoso screenshot: Agent gamification KPI dashboardConvoso screenshot: Agent test stats and KPI dashboardConvoso screenshot: Custom report - pie chart viewConvoso screenshot: Agent live call dashboardConvoso screenshot: Agent contact timeline/ interaction history view Convoso screenshot: Admin panel: customizable lead form field layout Convoso screenshot: View of agent text/SMS customer outreachConvoso screenshot: Custom dynamic and guided script builderConvoso screenshot: Admin view of call queues

Convoso reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.7
  5.0
Holly Depies

Convoso's system and team are amazing! They take care and consideration of their customers needs

Used daily for less than 6 months
Reviewed 2017-09-14
Review Source: Capterra

We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!

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Anonymous

An excellent piece of software that has lead to increased productivity and leads using automation.

Used daily for 1-2 years
Reviewed 2018-05-06
Review Source: Capterra

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

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Marissa Billiu

Excellent

Used daily for 6-12 months
Reviewed 2017-12-05
Review Source: Capterra

List life, easy to use, no external softphones, amazing support! Customer rep is the best! She works with you, reaches out to you to help optimize your account. She is always there! Thats one of the best benefits you can get with any software. What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

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Shane Ludington

Our most valuable tool we use.

Used daily for 2+ years
Reviewed 2017-05-23
Review Source: Capterra

cost and performance tracking, improved speed to contact, decreased lead spend, increased revenueBeing able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

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Mike Williams

This Dialer has it ALL!!

Used daily for 1-2 years
Reviewed 2017-06-22
Review Source: Capterra

We spend less time waiting for calls and no other system has this kind of connect rate!! Love itIt has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot. The Reports are easy to use and provide any possible data you may need.

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Convoso pricing

Starting from
$90/month
Pricing options
Subscription
View Pricing Plans

Priced per seat (reoccurring on a monthly basis) + cost per minutes

Convoso features

API
Automatic Notifications
CRM Integration
Contact History
Customizable Templates
Multi-Channel Communication
Reporting & Statistics
Workflow Management

Activity Dashboard (63 other apps)
Chat (145 other apps)
Customizable Branding (63 other apps)
Email Integration (67 other apps)
Instant Messaging (77 other apps)
Knowledge Base (88 other apps)
Monitoring (69 other apps)
Prioritizing (58 other apps)
Social Media Integration (64 other apps)
Surveys & Feedback (63 other apps)
Third Party Integration (80 other apps)
Ticket Management (56 other apps)

Additional information for Convoso

Key features of Convoso

  • Custom Reporting
  • Campaign hot keys
  • Call back scheduler
  • Custom hold music/sales message
  • Speed dial numbers for transferring
  • Customizable CRM contact form (call sheet)
  • After-call custom reminders/notifications
  • CRM
  • Custom call distribution
  • Hosted IVR
  • Customer lead management (lead drips)
  • ACD intelligent call routing
  • Branch scripting
  • CTI screen pop
  • Embedded web-form
  • Custom call time rules
  • Custom inbound numbers
View All Features

Benefits

Convoso is the only vendor of its kind that provides a rich suite of comprehensive, end-to-end solutions that ensure optimal performance and productivity. From service and support to sales and marketing call center operations, our all-in-one contact center platform makes delivering quality customer experience, and maximizing productivity both easy and enjoyable.

Convoso partners with you to ensure your business generates and continues to exponentially exceed your business KPIs. Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.

Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.

Our all-in-one contact center software features includes:
• PBX phone system
• Hosted IVR flow / flow designer
• Omni-channel (voice, SMS, email)
• webRTC softphone
• 'Lite' CRM
• KPI Gamification (custom agent avatars, leaderboards, points, badges, etc)
• Gamified Learning Management System (Customizable courses, lessons, test center, etc.)
• Reporting tools (canned, custom, push, real-time, etc.)
• TCPA Compliance tools
• Guided scripting with dynamic form fields (branch, advanced, traditional)
• Call routing options (ACD, skills-based, time of day, etc.)
• Intelligent Dialer
• CTI screen pop/ Iframe
• and much, much, more!