Convoso Reviews

Pros
I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!

Cons
There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Cons
The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Rating breakdown

Pros
What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

Cons
Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

Cons
The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot. The Reports are easy to use and provide any possible data you may need.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I've used a couple dialers out there. The appeal in Convoso is their ability to complete calls. They completely nearly 100% of my calls the bulk of the time.... It's really impressive

Cons
Their administrative UI took some time to get used to. I think the layout could be made a bit more user-friendly.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Convoso has a really cool workflow automation that has elevated my productivity quite a bit and I'm definitely profitable.

Rating breakdown

Pros
We have a great customer support team there. It feels like we are our rep's only customer because she goes out of her way to help us customize to the extent that we can. I also like the agent monitor setup.

Cons
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.

Rating breakdown

Pros
This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Cons
Recording quality for us was low and there were several connectivity issues. After replacing most of our network hardware we had to discontinue use and go with a different provider. There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Great functionality and quality of service. I began using this software at the recommendation of one of my friends.

Cons
I've had some small difficulties with accessing the dashboard.

Rating breakdown

Likelihood to recommend: 10/10