Convoso Reviews

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales.

This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales!

Convoso is perfect for lead management. Allows you to easily organize lists and workflow automation. The agent monitor page is one of the best features to be able to view what agents are doing, help guide them through live calls, and send broadcast messages to the whole team.

The only con I would say is that there are a ton of features in the admin side. It takes time to learn what each feature does.

Nothing about this dialer is as they claim.

Everything. nothing works as they say, constant issues and they always claim we are the only company to experience such issues. things client not being able to schedule system call backs, receive incoming calls, representatives not being able to pull leads/contacts.

Thank you for your review. We apologize for any issues you have. we stand by our service offering as the #1 outbound dialer in the industry and as we have, will continue to work with you on any issues you may be experiencing.

The cadence of the product is extremely efficient and allows us the most contact out of our leads

Sometimes it freezes up on the user and needs to be logged out to fix the problem. only management can tell if the user is frozen as well

The best part of the software is the ease to move and manipulate the data to help drive performance!

Agent licenses are not dynamic (not based on concurrent users)

This product was easy to use and implement for my new business. The customer support team has always been helpful, and the sheer levels of thought put into designing this software is amazing. You can pretty much track everything

,I feel like it is lacking in areas that would benefit my new business as well. Things like seat removal, and DID purchases are things that take a while which in a developing business time can be crucial. as long as you adhere to their implementation schedule you will be fine.

Convoso has many features to choose from depending on your needs.

Nothing negative comes to my mind when writing a review for Convoso

It's very easy for our end-users to use. It just works after setting up. Copy & paste campaigns.

Lots of bugs. No transparency into spam-tagged phone numbers & replacements. More than 50% of replaced numbers come back already as spam, waste of our money.

the progressive dialer, little or no downtime anymore which is rare for a dialer system.

Make it more like a crm and not just a dialer software. Ex. Have ability to manage your leads outside of the dialer.

Convoso gets data leads on the phone more consistently than any other dialer. I consistently beat my competitors to the punch because of this software. In addition, it provides extensive admin reporting, to the point where there are virtually no data points that cannot be tracked. Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile.

On the admin side, learning to utilize all the reporting functions you have took me a little time. Once you get it, you're good to go.

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.

Connect rate is superior to most. Ability to change DID's easily and quickly, built in dynamic scripting, predictive dialing, ease of leads management, reporting

Cost per minute and ClearCall Cost-CPM is higher than other companies

The software is built for our current needs. It's flexible, customizable and for the most part, transparent.

No ability to screen-share as an admin or manager in real time with my agents. Lack of ability to even monitor, let alone barge or whisper with an ipad or iPhone or iOS operating system.

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

I cannot recollect any cons I can speak of

If you have a contact center with more than 10 agents, this is a good dialer to use. It has a good quality of voice. You can customize the disposition based on recyclables or non recyclable leads. Calls come in smooth most of the time and wait time is just right. It is easy to use and since its a web based tool, just log in at any browser, hit availability and you are good to go. Forms when filled up are saved automatically. Caller id also works on inbound calls.

There would be times that you might be waiting 5 minutes or more for the next call, it seems that calls not coming through even if you are available. It means that the browser might have frozen, you need to logout and log in. However, if you log in it might say that you still have an active session, you need to clear browser and cache in order to log in and use the tool again. There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect. There may be times that you can not hear anything on the line. It may depend on connection.

I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!

There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.

Holly, thank you so much for the kind words. It has been an absolute pleasure working with you and the entire team at Car Guardian. Our goal at Convoso is to provide a platform that is easy-to-use yet flexible to meet the requirements of every type of business and your review is another validation that we're on the right path. Thank you once again!

What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso!

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.

The ease of use and operation. Great for managers and coaches alike to find issues and work with agents quickly.

Reporting at times can be challenging, but they have made great strides to get better at this.

It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot. The Reports are easy to use and provide any possible data you may need.

No cons were added to this review

Thanks so much for your review Mike! We appreciate your loyalty and hope to continue providing you with great service and next-generation call center solutions.

The foolproof user-friendly interface, and quick and effective customer service.

There is truly nothing I do not like about convoso.

The Predictive Dialer is the biggest appeal for our clients.

Some of the reporting could be improved on the admin side.

Thank you for the review, Travis!

I like how user friendly and easy to learn it is

A lot of features are very unfunctional. It was sometimes 20 minutes for calls to download. Time is only shown in pacific which makes things very difficult, cannot change time zone. A lot of choppiness on calls

Everything is in one place and it has native integrations with many other services .

The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.