App comparison

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SysAid Logo
SysAid
4.5
(440)

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The most advanced AI-powered ITSM platform in the market

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(40)

SysAid Alternatives & Competitors

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JIRA Service Management logo
4.5
(650)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
SysAid logo

81

112

123

features in common

81

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(650)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

SysAid logo

SysAid user ratings

Functionality

4.5
(440)

Top features

  • Knowledge Management

    5.0

  • Prioritization

    5.0

  • Service Reporting

    5.0

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.3

SysAid logo
4.6

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Freshservice logo
4.5
(568)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
SysAid logo

82

132

123

features in common

82

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(568)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

SysAid logo

SysAid user ratings

Functionality

4.5
(440)

Top features

  • Knowledge Management

    5.0

  • Prioritization

    5.0

  • Service Reporting

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.2

SysAid logo
4.6

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.