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Workiz

AI-enabled FSM that assists with scheduling and invoicing

Table of Contents

Is this product right for your business?

Find out with a

Workiz - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Workiz overview

What is Workiz?

Workiz is a cloud-based FSM platform that uses artificial intelligence and automations. It features Genius Answering, AI Dispatcher, and more features that helps streamline operations, optimize revenue, and elevate customer experiences. The Genius AI toolset provides smart responses and insights from call recordings, enhancing customer experience.

The solution offers integrations with third-party platforms such as Angi, Thumbtack, Google Local Services Ads, QuickBooks, Stripe, and CompanyCam. It enables businesses to manage customers with real-time communication via the Workiz mobile app.

Starting price

187

Alternatives

with better value for money

Pros & Cons

Scheduling

Security and Access Control

Customer Support

Pricing

Customer Payment

Workiz’s user interface

Ease of use rating:

4.4

(218)

Workiz review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(17)

3-4(52)

5(149)

What do users say about Workiz?

Users say Workiz is easy to use, helps manage scheduling, invoicing, and client communication, and keeps all business information in one place. They find the mobile access convenient for field staff and appreciate features like automated reminders, SMS notifications, and integration with payment platforms. Some indicate that it streamlines workflow and makes customer interactions more efficient.

Reviewers report issues with customer support, bugs, and glitches, especially in the mobile app and scheduling features. They feel support can be slow or unresponsive, and some mention difficulties with account management, payment processing, and occasional software limitations.

Select to learn more

Who uses Workiz?

Based on 218 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Construction

Consumer Services

Outsourcing/Offshoring

Fine Art

Others

Use cases

Appointment Scheduling

Billing and Invoicing

Field Service Management

Small Business CRM

Service Dispatch

Workiz's key features

Most critical features, based on insights from Workiz users:

Calendar management

4.3

(3)

Mobile access

3.8

(26)

Reporting & statistics

(0)

Automated scheduling

2.3

(3)

All Workiz features

Features rating:

4.3

(218)

Access controls/permissions

3.0

(2)

Accounting

(0)

Accounting integration

4.0

(2)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Notifications

5.0

(2)

Asset lifecycle management

(0)

Audit management

(0)

Audit trail

(0)

Auto-Dialer

(0)

Automated scheduling

2.3

(3)

Automatic backup

(0)

Billing & invoicing

3.9

(20)

Calendar management

4.3

(3)

Calendar sync

4.0

(4)

Callback scheduling

(0)

Call recording

(0)

Call routing

(0)

Call tracking

(0)

Client management

5.0

(1)

Computer telephony integration

(0)

Confirmations/Reminders

4.2

(9)

Contact database

3.8

(4)

Contact management

3.0

(2)

Contract/License management

5.0

(1)

Cost estimating

(0)

Credit card processing

(0)

CRM

5.0

(2)

Customer database

4.1

(8)

Customer history

(0)

Customer management

4.0

(1)

Customizable fields

2.7

(3)

Customizable forms

4.5

(2)

Customizable invoices

(0)

Customizable reports

(0)

Customizable templates

(0)

Data import/export

5.0

(1)

Dispatch management

4.2

(9)

Document management

(0)

Document storage

4.0

(1)

Drag & drop

(0)

Electronic payments

(0)

Electronic signature

4.0

(6)

Email management

3.0

(3)

Email marketing

(0)

Employee management

(0)

Employee scheduling

5.0

(1)

Equipment tracking

5.0

(2)

Estimating

(0)

File storage

2.0

(2)

For aec industry

(0)

For carpet cleaners

(0)

For commercial and/or industrial electrical contractors

(0)

For handyman industry

(0)

For janitorial services

(0)

For locksmiths

5.0

(1)

For plumbing industry

(0)

For small businesses

(0)

GPS

5.0

(3)

Historical reporting

(0)

Interaction tracking

3.0

(1)

Inventory control

3.0

(2)

Inventory management

3.7

(3)

Inventory tracking

(0)

Invoice creation

4.2

(11)

Invoice history

4.0

(4)

Invoice management

(0)

IVR

(0)

Job costing

5.0

(3)

Job management

4.0

(5)

Job scheduling

(0)

Job tracking

(0)

Lead management

4.0

(1)

Live chat

(0)

Location tracking

(0)

Maintenance scheduling

3.7

(3)

Messaging

(0)

Mobile access

3.8

(26)

Mobile alerts

(0)

Mobile app

3.0

(1)

Mobile payments

3.5

(2)

Mobile signature capture

1.0

(1)

Monitoring

(0)

Multi-Channel communication

2.0

(1)

Multi-Location

5.0

(3)

Offline access

(0)

Online booking

4.1

(17)

Online invoicing

4.3

(10)

Online time clock

3.7

(3)

Payment collection in the field

5.0

(3)

Payment processing

3.5

(10)

Payroll management

(0)

Performance metrics

(0)

Preventive maintenance

(0)

Projections

5.0

(1)

Project management

5.0

(1)

Project scheduling

(0)

Project time tracking

(0)

Project tracking

(0)

Purchase order management

(0)

Quality control management

(0)

QuickBooks integration

(0)

Quotes/Estimates

4.0

(5)

Real-Time analytics

(0)

Real-Time data

5.0

(3)

Real-Time monitoring

3.0

(1)

Real-Time notifications

3.0

(4)

Real-Time reporting

(0)

Real-Time updates

5.0

(4)

Recurring/Subscription billing

(0)

Reminders

1.0

(1)

Reporting/Analytics

5.0

(2)

Reporting & statistics

(0)

Rescheduling

(0)

Routing

5.0

(4)

Scheduling

4.1

(21)

Secure data storage

(0)

Self service portal

(0)

Service history

3.2

(6)

SMS messaging

(0)

Status tracking

5.0

(1)

Subcontractor management

(0)

Subcontractor monitoring

(0)

Surveys & feedback

(0)

Task management

3.8

(4)

Task progress tracking

1.0

(1)

Task scheduling

5.0

(1)

Technician management

4.3

(6)

Third-Party integrations

5.0

(1)

Time & expense tracking

3.0

(2)

Timesheet management

1.0

(1)

Time tracking

(0)

Workflow management

5.0

(1)

Work History

(0)

Work order management

4.1

(10)

Workiz alternatives

Workiz

4.4

(218)

Starting from

187

One-time payment

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.3

Customer Support

4.3

Housecall Pro

4.7

(2.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.6

Customer Support

4.7

FieldPulse

4.6

(445)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.5

Customer Support

4.7

Jobber

4.6

(1.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.4

Customer Support

4.6

Workiz pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Lite | Up to 2 users

0.00

/user

Features included:

Scheduling
Invoices, jobs & estimates
Online payments
Online booking with checkout
Built-in reports
Price book
Mobile app

Kickstart | 1-3 members

187

Contact vendor for more details

Standard | 1-5 members

229

Per year

Contact vendor for more details

Pro | 1-5 members

270

Per year

Contact vendor for more details

Ultimate | The complete plan

No pricing info

Contact vendor for more details

User opinions about Workiz price and value

Value for money rating:

4.3

(218)

To see what individual users think of Workiz's price and value, check out the review snippets below.

“it is a system that can integrate several areas and thus be able to work on the same platform, it makes everything more efficient and tasks that are repetitive and take time can be automated, it helps me a lot in the automation process because I save hours of work with tasks that the system can help me do in a very safe way”

Steven M.

system technique

“For the entirety of our time with Workiz, we dealt with calls coming in where we would hear hold music, but no one was on the other end.”

Jesus S.

Workiz integrations (15)

Integrations rated by users

We looked at 218 user reviews to identify which products are mentioned as Workiz integrations and how users feel about them.

QuickBooks Online

Integration rating: 2.5 (5)

QuickBooks Desktop

Integration rating: 5.0 (2)

“Yes, I did not want to have to post my payroll each month myself.”

“Had to transfer all of our business accounting data to keep books consistent.”

Deb B.

Owner

1/2

authorize.net

Integration rating: 5.0 (1)

“We used authorize.net as our payment processor”

Megan H.

Executive Director

Zapier

Integration rating: 5.0 (1)

“To help us see when kids are registered in our project management software”

“It connects fine but has lots of issues.”

Emma E.

Artistic Director

1/2

QuickBooks Online Advanced

Integration rating: 4.0 (1)

“We are still working this integration”

Erin B.

Executive Director

Other top integrations

Workiz customer support

What do users say about Workiz customer support?

Customer support rating:

4.3

We analyzed verified user reviews to identify positive and negative aspects of Workiz customer support.

A number of users say Workiz customer service is responsive, easy to reach, and quick to resolve issues when contacted.

Multiple users appreciate always-available support, knowledgeable staff, and friendly, helpful assistance during setup and ongoing use.

A number of users report difficulty reaching support, slow response times, and unresolved issues after multiple attempts.

Multiple users mention unhelpful or unresponsive representatives, lack of follow-up, and poor attitude from some support staff.

Support options

Knowledge base

Email/help desk

Chat

Faqs/forum

Phone support

Training options

Videos

Live online

Webinars

Documentation

To see what individual users say about Workiz's customer support, check out the review snippets below.

“The customer service I received from [SENSITIVE CONTENT HIDDEN] of Workiz was exceptional. ”

Christopher V.

Owner of Victory Junk Removal

“As a loyal customer who has faced numerous difficulties throughout our partnership, I genuinely believe that addressing these concerns will not only benefit my business but also contribute to enhancing your reputation in the industry.”

Sandra S.

RESIDENTIAL CLEANING

“It is difficult to get a hold of customer support, and when you do, they are limited to what they can help you with.”

Jesus S.

“We have been waiting over a week to get a support response and a call back.”

DERRICK D.

Owner