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XCALLY
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel contact center management
Table of Contents
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XCALLY - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
XCALLY overview
What is XCALLY?
XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.
XCALLY helps contact centers to maximize agents' talk time using preview, progressive or predictive dialing, with automations and triggers that help automate tasks according to previously defined timing and actions. Users can analyze data and performances through XCALLY's ready-to-use reports or build custom reports tailored to specific business goals. Organizations can also design IVR projects such as auto-attendant, customer satisfaction surveys, call back, and more, using the drag & drop web GUI.
Key benefits of using XCALLY
Starting price
per month
Alternatives
with better value for money
XCALLY’s user interface
XCALLY pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
4.8
Customer support
4.8
Reviews sentiment
What do users say about XCALLY?
I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.
Select to learn more
Who uses XCALLY?
Based on 130 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
XCALLY's key features
Most critical features, based on insights from XCALLY users:
All XCALLY features
Features rating:
XCALLY awards
XCALLY alternatives
XCALLY
Starting from
29
Per month
Ringover
Starting from
No pricing info
Convoso
Starting from
No pricing info
DialedIn CCaaS
Starting from
No pricing info
XCALLY pricing
Value for money rating:
Starting from
29
Per month
User opinions about XCALLY price and value
Value for money rating:
To see what individual users think of XCALLY's price and value, check out the review snippets below.
Mariella F.
Customer Care Manager
Manuel V.
Technical ICT Consultant - VoIP Expert
XCALLY integrations (28)
Integrations rated by users
We looked at 130 user reviews to identify which products are mentioned as XCALLY integrations and how users feel about them.
Integration rating: 4.5 (4)
Integration rating: 3.7 (3)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
XCALLY customer support
What do users say about XCALLY customer support?
Customer support rating:
We analyzed 26 verified user reviews to identify positive and negative aspects of XCALLY customer support.
The majority of users highlight fast, responsive, and highly professional support from the XCALLY team.
A significant portion of users appreciate the knowledgeable and personable support staff who resolve issues efficiently.
Certain users mention slower response times or limited availability, especially without priority support or during emergencies.
Support options
Training options
To see what individual users say about XCALLY's customer support, check out the review snippets below.
“We started using XCALLY to manage our social media interactions (Facebook, Twitter and Instagram) and we are very satisfied with the application and the help given to us by the support and sales team over time.”
Elia D.
Owner
“xCally has been a great and has always provided us with outstanding support and they are quick to add features (unique to the Telephone Answering Service industry).”
Joe A.
Special Projects Manager
“I would say that if you don't have purchased a "priority support", sometimes it could take some time to get an answer of a ticket raised to the support team.”
Antoni S.
Technical Support Manager
XCALLY FAQs
XCALLY has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does XCALLY support?
XCALLY supports the following languages:
Arabic, Czech, English, Estonian, French, German, Italian, Japanese, Latvian, Lithuanian, Malay, Portuguese, Portuguese, Portuguese, Spanish, Swedish
Q. Does XCALLY support mobile devices?
XCALLY supports the following devices:
Android, iPhone
Q. Does XCALLY offer an API?
Yes, XCALLY has an API available for use.
Q. What level of support does XCALLY offer?
XCALLY offers the following support options:
Phone Support, 24/7 (Live rep), Email/Help Desk, Knowledge Base, Chat
