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Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
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Snapforce combines CRM, call center and telephony to offer a complete CRM with an integrated phone system, ACD, IVR and call center reports.
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Intradiem Intelligent Automation processes contact center management data in real-time to intelligently determine–and direct–each rep's activity to maximize productivity and engagement–every minute of every shift.
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Disrupting traditional methods by providing a easy to use visual assistance solution so that organisations can reduce costs, improve customer service which will reduce carbon emissions and delivery better staff wellbeing and compliance
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PhoneIQ is a communications platform for Salesforce users. It features a phone system that works with CRMs from any device across the globe, a contact center that enables customer dialogue and CSAT monitoring, and a sales dialer with features like power dialing, click to dial, and local presence.
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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.
Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.
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Accelerate the delivery of flawless customer journeys across digital and voice channels while reducing the risk of defects.
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BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.
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Simplify lead generation and win more business. Spend less time navigating through various software and more time connecting with leads.
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Viewabo visual support software lets customer support personnel access customer smartphone cameras for real-time remote visual support with one-click mobile screen share without having customers download an app.
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Enable remote working for a business' contact centre with ipSCAPE. Feature-rich with multichannel capabilities including Voice, Email, Web Chat and SMS. Hosted on Microsoft Azure for unparalleled security, capacity and performance. ipSCAPE integrations with BI tools and CRMS including Salesforce, Dynamics.
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Inxide by Increso is a cloud-based customer communications platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.
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INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform.
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Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.
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Remote Businesses, Contact Centers, Hospitals, Schools, or any business that needs to manage their teams.
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Thrio's CCaaS platform features inbound/outbound voice, full omnichannel, robotic process automation, and built-in AI tools.
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Apizee is a visual assistance platform that allows field users to collaborate in real-time with remote agents or experts.
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Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Businesses can seamlessly engage with customers and prospects using voice or chat, monitor conversations as they happen and manage teams at scale.
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ICS Flow is a business process automation platform for businesses to automate their general business, procurement and sales processes
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Placetel + Webex combines business telephony software from the cloud with the full Webex suite. Benefit from over 150 telephone system features paired with video conferences in HD, file and screen sharing, call control, instant messaging, call center functions and unified communication.
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Sparrow is a unified agent desktop and productivity suite that combines multiple customer experience tools, including ticketing, customer relationship management (CRM), surveys, sentiment analysis, and business intelligence in a single solution.
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Dextr is a contact center as a service (CCaaS) solution by Amazon Connect that combines a full-featured agent call control and supervisor interface with a library of cloud services. The solution leverages Amazon Connect and the Amazon eco-system to drive contact center as a service solutions.
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Experience streamlined growth with Z-CRM, your AI-enhanced, cloud-based CRM and call center solution. Boost efficiency, automate communication, and personalize to fit your brand, all while keeping data secure and operations scalable. Welcome to round-the-clock productivity.
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EasyPBX is a cloud VoIP that integrates voice, video, messaging, and call management. Features include unlimited US and 40+ countries calling, Yealink phones, conferencing, and 24/7 support, all in one solution.
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