getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Customer Support Software with Knowledge Base Management (2026) - Page 6

Last updated: March 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

178 software options

Bonder logo

Instant Support

learn more
Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.

Read more about Bonder

Users also considered
ClientZen logo

Customer Feedback Software, AI, Sentiment Analysis, VOC.

learn more
ClientZen automates feedback analysis and gives you accurate insights, instant answers with Mantra AI and real-time monitoring.

Read more about ClientZen

Users also considered
Unthread logo

AI-enabled ticketing and customer support platform

learn more
Unthread is an AI-powered ticketing platform built natively into Slack.

Read more about Unthread

Users also considered
Fernand logo

Customer support software

learn more
Fernand is a customer service software that allows businesses to create tailored processes to direct, respond to, and organize customer communication. Incredibly fast, snappy, and focused on SaaS businesses.

Read more about Fernand

Users also considered
SimplyDesk logo

Simple, Complete & Reliable

learn more
SimplyDesk centralizes customer support with multichannel ticketing, SLA tracking, and a self-service portal. Automate workflows, link tickets to users or assets, and monitor performance. Available in SaaS or on-premise with responsive expert support.

Read more about SimplyDesk

Users also considered
Gnatta logo

Customer engagement tool for omnichannel communication

learn more
Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on date or time.

Read more about Gnatta

Users also considered
Tactful AI logo

Simpler, Better and Modern Customer Service

learn more
Tactful AI is an AI-powered customer service platform that unifies interactions across voice, digital, and social channels. It offers intelligent routing, automation, and self-service to boost efficiency and deliver personalised support, helping businesses enhance customer experiences seamlessly.

Read more about Tactful AI

Users also considered
SAAS First logo

AI-Driven Chatbot Transforming Your Customer Support

learn more
Milly by SAAS First offers AI-driven chatbot services for SaaS SMEs. It learns from your content for accurate responses, provides 24/7 support, reduces team workload, and scales with business growth, driving customer satisfaction and business success.

Read more about SAAS First

Users also considered
Got It AI logo

Conversational AI chatbots for customer support & sales

learn more
Got It AI is an enterprise conversational AI platform. The software provides generative AI chatbots with guardrails for customer service, sales operations, and agent assistance. Key features include knowledge retrieval, process guidance, and fact-checking. The solution works across industries like financial services, insurance, and manufacturing.

Read more about Got It AI

Users also considered
Freshdesk Omni logo

Omnichannel customer support software

learn more
Freshdesk Omni facilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

Read more about Freshdesk Omni

Users also considered
CustomerWise logo

Customer support and business process management

learn more
Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more

Read more about CustomerWise

Users also considered
Coveo Relevance Cloud logo

Artificial intelligence (AI)-enabled enterprise search tool

learn more
Coveo Relevance Cloud is an artificial intelligence (AI)-enabled software designed to help businesses across manufacturing, healthcare, telecommunications, and other industries streamline enterprise search and knowledge management operations. It enables professionals to manage content filtering, agent responses, and customer service and support activities.

Read more about Coveo Relevance Cloud

Users also considered
UserEcho logo

Interactive customer support & feedback community

learn more
UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services

Read more about UserEcho

Users also considered
SteadyPoint Helpdesk logo

Customizable helpdesk for support across industries

learn more
SteadyPoint Helpdesk is an ITIL & HIPAA-compliant SharePoint Add-in for streamlined customer support. Customizable forms, workflows, and multi-channel ticket creation (email, Teams, helpdesk) ensure seamless communication. Admins can automate routing, and escalations for efficient ticket management.

Read more about SteadyPoint Helpdesk

Users also considered
UserEcho logo

Interactive customer support & feedback community

learn more
UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services

Read more about UserEcho

Users also considered
SAP Service Cloud logo

AI-enabled customer service platform for remote support

learn more
SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

Read more about SAP Service Cloud

Users also considered
DeepConverse logo

The complete customer support automation platform

learn more
DeepConverse helps businesses automate and scale their customer conversations.

Read more about DeepConverse

Users also considered
Gluru AI logo

Customer experience management with AI and machine learning

learn more
MIND is a customer experience management solution striving to create a conversational mind for business knowledge by using AI and machine learning

Read more about Gluru AI

Users also considered
CX Genie logo

Cloud-based and AI-enabled chatbot software

learn more
CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations.

Read more about CX Genie

Users also considered
CallerDesk logo

Virtual telephony system for business communications

learn more
CallerDesk is a cloud-based call handling platform. It provides cloud numbers with self-service options and automates redirection to different destinations in accordance with configurable routing strategies. The software also monitors performance and sales conversion data to inform marketing.

Read more about CallerDesk

Users also considered
BoldDesk logo

Customer Service Software, Help Desk Software.

learn more
BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Read more about BoldDesk

Users also considered
Chat Outsource logo

Live chat solution providing professional chat agents

learn more
Chat Outsource offers trained chat agents to businesses looking for outsourced ‘lead based’ chat support.

Read more about Chat Outsource

Users also considered
Engaige logo

AI-powered seamless customer support

learn more
Engaige is a revolutionary AI-powered customer experience platform designed to supercharge your support team. It automates complex customer service cases, reducing costs by up to 80% and increasing customer satisfaction. Engaige's AI Agent Assist feature makes human agents twice as efficient by providing relevant content and recommendations, while the Solve & Support module fully automates ticket resolution to deliver instant support.

Read more about Engaige

Users also considered
Deskhero logo

Customer support software

learn more
Deskhero is a versatile helpdesk software solution that leverages artificial intelligence to boost efficiency and accuracy in customer support. The platform offers several key features to streamline the support process. At the core of Deskhero is an intelligent ticketing system that can automatically craft responses to common customer inquiries by analyzing past tickets, website content, and other relevant data sources.

Read more about Deskhero

Users also considered
Brand Embassy logo

Social Customer Service Software

learn more
Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat.

Read more about Brand Embassy

Users also considered