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Help Desk Software for Non Profit (2026)

Last updated: April 2026

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296 software options

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

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Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

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Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization.

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SysAid logo

SysAid

AI-enabled ITSM platform for businesses of all sizes

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SysAid is the most advanced AI-Powered Help Desk platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.

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BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

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Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

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Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

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NinjaOne logo

NinjaOne

Unified endpoint management & IT automation platform

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NinjaOne Ticketing offers IT teams the ability to improve ticket resolution times and service delivery outcomes with actionable, context-rich automated IT ticketing. Identify, analyze, and remediate problems with automatically populated vital information, system details, and more.

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Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

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Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA management, and robust reporting.

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InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

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Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more.

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HubSpot Service Hub logo

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

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HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

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Atera logo

Atera

Cloud and mobile-based IT management platform with AI

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Atera’s all-in-one help desk and RMM platform is specifically tailored to help IT professionals streamline their day-to-day tasks. This includes Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one dashboard.

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JIRA Service Management logo

JIRA Service Management

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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LiveAgent logo

LiveAgent

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.

Start with a 1 month free trial, no credit card required.

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Xurrent logo

Xurrent

Service Management for the Modern Enterprise

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Xurrent AI Service Desk puts intelligence in the flow of work. Embedded Sera AI and a native virtual agent summarize, classify, and route instantly, draft knowledge, and power 24/7 self service. Launch in 5 weeks with no bolt ons. Reduce MTTR and lift CSAT across the enterprise.

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Intercom logo

Intercom

AI-powered customer service with helpdesk

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Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

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Text logo

Text

AI-powered support platform for unified service

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Empower your team with an AI-driven support platform that connects chat, ticketing, and analytics. Automate routine inquiries, respond instantly, and scale service quality without adding headcount.

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Avochato logo

Avochato

SMS texting and live chat for sales, support & ops teams

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Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

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HelpDesk logo

HelpDesk

Ticketing software for effortless customer support

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HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalized messages will increase your customer satisfaction.

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Vision Helpdesk logo

Vision Helpdesk

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

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Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more..

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ThinkOwl logo

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

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Multi-channel customer service software fully powered by artificial intelligence.

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AzureDesk logo

AzureDesk

Help desk software for SMBs

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AzureDesk - Only helpdesk software with 5$ per agent with all the "must
have" features of enterprise class systems offered to all businesses at
minimal cost.

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Helpdesk 365 logo

Helpdesk 365

SharePoint IT Ticketing System for Microsoft 365

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Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

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Omnicus logo

Omnicus

Make The Contact Center Your Competitive Advantage

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Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

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ReplyDesk logo

ReplyDesk

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Cloud-based help desk software

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ReplyDesk is a comprehensive ecommerce helpdesk platform designed to simplify customer service for online sellers by bringing support tickets from all their communication channels together into one inbox.

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BoldDesk logo

BoldDesk

Customer Service Software, Help Desk Software.

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BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

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Sunrise ITSM logo

Sunrise ITSM

Revolutionise your ITSM with our service desk software.

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With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

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