App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Remote Desktop Software with Troubleshooting (2026)

Last updated: April 2026

Why is troubleshooting important for remote desktop software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Troubleshooting in remote desktop software allows technicians to quickly diagnose and resolve issues by accessing and controlling remote computers. This saves time, enhances support efficiency, and minimizes the need for physical presence. Of the 524 reviewers who rated troubleshooting, 78% rated this feature as important or highly important.

Key features of remote desktop software based on insights from 3866 verified reviews

Remote Access/Control: Reviewers value the ability to remotely access and control computers for troubleshooting, file access, and administrative tasks from any location. 96% of reviewers rated this feature as important or highly important.
Access Controls/Permissions: Users highlight the importance of customizable access controls and permissions for security, allowing tailored access and preventing unauthorized use. 90% of reviewers rated this feature as important or highly important.
Screen Sharing: Reviewers appreciate the real-time screen sharing feature for collaboration, demonstrations, and troubleshooting, ensuring clear communication and efficient problem resolution. 84% of reviewers rated this feature as important or highly important.
Multiple Monitor Access: Users find multiple monitor access crucial for tasks requiring extensive screen space, enabling control of multiple displays simultaneously for enhanced productivity. 80% of reviewers rated this feature as important or highly important.
File Transfer: The file transfer feature is valued for its ease and security in sharing documents and software between local and remote computers, saving time and facilitating collaboration. 80% of reviewers rated this feature as important or highly important.
Mobile Access: Reviewers emphasize the convenience of mobile access, allowing remote control and troubleshooting of computers from smartphones or tablets, enhancing flexibility and responsiveness. 74% of reviewers rated this feature as important or highly important.