Userback Reviews

We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.

Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.

- Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.

The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients.

The screen annotation and screen recording features.

Github integration works one way. We need it to go back and forth.

Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words.

In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback.

A slick way to cut back on unnecessary emails and collect feedback for web design jobs.

No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

Our primary use case is to receive feedback directly over images and PDFs and works great for that. And what I like is that I can upload a JPG, to a specific "project" and send a link to a client where they can annotate and comment directly their ideas and upload files if required to complement their notes, that has saved us some back and forth through email.

The annotation tools are a bit limited for our use case, need a "freehand" style tool to increase the accuracy of the feedback we receive. Would be great to have the ability to set our custom domain. At the moment they offer the option to send email notifications from our own email but they do not have a way to implement DMARC so if using "quarentine" or "reject" you cannot use your email for notification, and need to use the generic userback email.

Thanks so much for the feedback Fredy. Really great to hear that Userback is saving you time when managing the feedback process with your clients.

Streamline my customer's feedbacks in a simple interface and in a unique tool.

Until now, nothing is missing, at least for my needs.

They are constantly looking at new features and innovative ways to add value to existing users; the software grows as you use it.

Most of the things I didn't like have been overcome with updates, but the general onboarding of clients was a little clunky, though is much more straightforward now, even for client's who aren't so technically adept.

Ease of use. Even our clients can handle userback.

At the moment, I don't see any defects in the product. It is constantly evolving. Contact with the creator is very good. Nothing to complain about.

I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/ With Userback, here is the workflow. 1) You install the snippet, 2) Send the link to the customer, 3) The customer takes notes on the screen, 4) You review the notes, 5) Userback will automatically upload to your project management tool, like Basecamp. It's super simple to use, and even customers that are clueless about technology will thank you. Make the switch, at eikonikos, we love it!

I can't point anything negative, maybe, I would request the team to add more integrations.

Userback has been one of the best applications for us, and one of the best purchases in the past two years. We have Userback integrated within our Wordpress websites and Basecamp project management application. The ability to have VISUAL feedback generated from any page has been a major convenience and improvement in our workflow. All stakeholders are able to provide feedback directly from any of our...

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Userback is mostly intuitive. I created a one page guide with screen shots to "walk" end users through the basics. If there was something an onscreen that could do this, that would be helpful. For the tradeoff in all the other areas Userback has saved me, I can handle a simple tutorial.

Honestly, there are many pros for Userback, I could write a lot here. The software is a huge help to our business - Clear concise feedback. Saves so much time to know EXACTLY what a client wants and make any adjustments straight away. - Simple to integrate and match our branding - Clients are impressed when shown how they can provide feedback - It's a quick and simple process to provide feedback....

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Some of the pain points I originally had were; - User notifications when replying to feedback were opt-in and usually not set. Meaning I would need to follow up via email to get them to check my comments. - Each project I had to create the feedback widget from scratch (with the same settings) - While it was easy to use, the interface was a little clunky and needed some initial training for clients...

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Very customer friendly. Easily allows the user to access, write issue and provide screenshots and/or videos.

The customer does not have access to a portal to track open tickets. It is cumbersome to access the export of the list of feedback. Integration will Jira sends easily but does not update back to the original feedback. Metrics for time to resolve needed.

Thanks Angela! We really appreciate your feedback. You'll be interested to know that we're currently working on new features to help customers and end-users monitor and view their open tickets. Watch this space :)

You can distinguish the content, image, video or section on a webpage that needs to be changed. You can easily change those sections. You can also add comments to tasks.

Honestly there is not a lot missing in this software but sometimes when you are working with multiple screens and the window is not maximised the screenshot or selection could be missed in the final task. But that issue can easily be fixed by maximising the window

Easy to fill in a bug , a feedback or a new feature. Good integration with Azure Dev Ops. Also, we consider it correct price / quality.

Having posibility to have more lines (Enter) for Desscription field, when adding a bug, would be a nice improvement Interface imprivement could be made, for managing issues

It is so easy to upload and link our development sites and then send a link to our customers for review, or even internally for our QA to check our work. It is one of the best software packages for saving time and allowing us to get accurate customer feedback.

There is not really much that I do not like about the software, with the single suggestion that the alert emails NEED to have a preview image so that you know what you are looking at, this is helpful for businesses that are getting multiple designs for review each day. Otherwise, you are clicking through and opening each one to see what it is. Everything else is awesome :)

Short and sweet: - Easy to integrate - Easy to use - Easy connection between customer and agency - Good looking - Full responsive - Many Features (planed Features)

- Customer group should not belong to the team members, as you have a limited number of users and the customer only gives feedback. - However, the customer has a better overview of the feedback in the backend. - Customers should be able to see their tasks one below the other to avoid duplicate tasks.

The software is customisable. We use "status" for issue and bug tracking, moving tickets into sprints, beta and live, and the backlog.

When searching for a ticket using it's ID, I find it a little annoying that I have to open the status that the ticket is in to access it. If an ID matches, I would prefer to be delivered it immediately.

Thanks so much for the review Jess! Really glad to hear that you love Userback. That's really good feedback too about the ticket ID. I'll pass that on to the team.

I like this because its so easy to use for my clients, there is no real leaving curve, just click and type

Although we use this globally for all sites, it would be nice to have a section on each site to be able to let the developer see the feedback on the site, rather then going to the main Userback account to read and reply..

Userback is really simple to implement and customise in your application allowing you to collect detailed user feedback with screen annotations so your users can actually communicate their issues to you visually. We also use it internally when we are QA'ing new feature releases amongst our team or wider organisation and it is extremely efficient and effective for this.

At the price point what you get is feature rich compared to more expensive alternatives. A great additional feature (which we'd pair more for) would be the ability to add micro surveys to certain features we are testing.

Being able to quickly deploy a tool that allows clients to easily leave feedback on aspects of the website has been invaluable. It saves so much time going back and forth with the client trying to explain exactly which part they're talking about. It's almost as good as being able to sit in the same room as the client while they go through the site. I also like how you can leave it in place, hidden on a live site til someone follows a specific link to activate the feedback widget.

I don't like that it loads the whole feedback widget in hidden mode.

Being able to have my customers comment my work on their website without leaving the page is just fantastic. Userback gives me all the information I need to be able to fix the glitches that may appear on my clients browser.

I'd love to be able to integrate Userback in my workflow using webhooks, still don't know how to do it.

Having to get feedback from clients can be a tremendous problem. Emails showing up at all hours and having to collate all the information. Once I offered them this service it all just worked. A picture say a thousand words is so true and I could use their system to run through the feedback and make the needed changes. You just mark them as complete and move onto the next one. I’ve been using the software for over a year and have seen changes to the usability. The developer is listening to the feedback.

At the start it wasn't obvious for the client to understand what they had to do. You also had to click a save button to send through the feedback. This has all be improved over time.

Userback let's users easily give us feedback in-app, which is super useful. This has resulted in some interestig insights that I don't think is easily replicable without Userback. The ability to draw and take screenshots with the feedback is what makes it so helpful for users to express their ideas and give good feedback.

Nothing I can think of. It was easy to setup and deploy.

I like the most is the feature that allows you to scroll every feedback in an easy

Selecting the Project on the top side of the software.