Userback Reviews - Pros & Cons, Ratings & more

Jira

Asana

Wrike

Zendesk Suite

Spiceworks Cloud Help Desk

Userback is a user feedback platform tailored for small teams, offering tools to capture feedback, survey users, and gather insights. Segment users, monitor interactions, and enhance product development effortlessly.

Userback

Web-based

Sales and Marketing Manager

No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.

Director

I'm pretty impressed with the development progress of Userback and it was really great to support a local market platform.

Very good, support is great and they are implementing lot of great new features.

Cultivator in Chief

Great integrations with tools like Trello facilitate workflow. Very helpful during website development.

Technology Supervisor

Userback has been one of the best applications for us, and one of the best purchases in the past two years.

marketing

Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget.

Lead Web Designer

Some graphics and fonts dont transfer over between from the screenshots. This makes it slightly hard to show issues, If i am trying to show a problem with the font etc.

Web Developer

Being able to have my customers comment my work on their website without leaving the page is just fantastic.

No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

Founder

This software is so easy to use and implement to give your clients an easy way of providing feedback on web dev or creative work.

Dot Commando

Clients are impressed when shown how they can provide feedback. It's a quick and simple process to provide feedback.

We needed a system that we could integrate into our products to make getting feedback quick and easy for our clients and us. Userback really nailed that and have only gotten better.

Web Designer

Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project.

Design Lead

Has almost eliminates miscommunication with clients over changes and feedback. The ability to pull up sessions/feedback visually is priceless.

Marketing Consultant

The ability to implement the feedback widget on any website is priceless.

webdeveloper

Customers should be able to see their tasks one below the other to avoid duplicate tasks.

BugHerd

Usersnap

MantisBT

We needed a way to request design feedback to clients and userback provided the easiest way to do it with the "designs" feature, so now is a relatively simple process to create a project and upload a design(jpg or PDF) that we can share with our clients, receive feedback and address it directly. Once the design has been updated we can upload a new version and request feedback again, until we get approval.

Great app for quick feedback requests on images and PDFs

Thanks so much for the feedback Fredy. Really great to hear that Userback is saving you time when managing the feedback process with your clients.

Tools that I can't live without for our web design business

Thanks so much for your support Julian! We really appreciate it :)

We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging.

Great for desktop, poor on mobile

Smooth Experience 

Hey Tessa, thanks so much for the review! So glad to hear you love Userback.

Overall great. Biggest concern is as we grow will this product be scalable?

Wonderful Tool for User Feedback

Thanks Angela! We really appreciate your feedback. You'll be interested to know that we're currently working on new features to help customers and end-users monitor and view their open tickets. Watch this space :)

The customer service is great. We have suggested improvements or raised bugs in the past and always been impressed with the response. 

A critical tool 

Thanks so much for the review Jess! Really glad to hear that you love Userback. That's really good feedback too about the ticket ID. I'll pass that on to the team.

Review from a Daily User

Internal and external users are filling in issues easier than before. Having integration to Azure DevOps helos as well.

Easy and practical to use  tool for both bug traking and customer feedback

Make It Easy for You to Get Feedback

We used to spend hours during a project on the phone with customers trying to understand and find the issues they were pointing out, now they can do it by themselves or we can make notes right on the website live during the call. No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.

A must for Web Design and Development Businesses

Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress.

Rocky start beginning to smooth out...

I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute.
I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'.

Collaboration on feedback items is a breeze, and notifications come through without issue.

Really happy with this tool!

Keeps getting better.

90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes.

Easy to use, feedback and collaboration tool

We could do such an amazing job for our clients without this one product

Understanding and getting feedback has never been so easy

The tool allows you to easily communicate the customer with the team creating the product. Thanks to it, we save a lot of time.

Opinion of a regular user

Lots of great insights from users

It is an amazing product. Userback has helped us internally figure out a way to effectively highlight problems and content gaps and get those issues across to development and design teams efficiently and accurately without having to explain the issues again and again over various mediums.

This has improved client relations, internal processes, work quality and for the client side we can actually give access to clients on various projects so they can also comment and give instant feedback on improvements and changes.

Fantastic product guys.

One of the best Feedback tools out there

We have 15 school websites and Userback has quickly become a critical tool for external and internal users to provide feedback. Internal staff LOVE the ease of use and improved workflow to provide changes to our websites, especially being able to annotate and add comments directly on pages. From my seat, as the administrator, I LOVE that I no longer have disconnected emails that often lacked key information to make timely changes to content. The process couldn't be easier for all involved. It also solves the need to provide status updates as users can opt to receive notifications.Lastly,  I was also able to integrate Userback with Basecamp to streamline tasks. Hands down, Userback lands in the Top 5 applications within our environment.

Userback insights after using it DAILY for the past two years

I can't say better things about Userback. It's one of those rare products that really deliver on what it is intended to do. But over and above that, make improvements and add features that are actually useful. All without moving away from what it is meant to do - Make the feedback process quick and easy to perform. Make the feedback being provided clear and concise that pinpoints exactly what is needed.

It's also really simple for us to add to our products. For our websites, when clients are logged in, we add the JavaScript so only they see the widget. In our apps, we provide a feedback role so managers can designate who is allowed to provide feedback directly to us. A simple IF statement in our case allows us to manually load the widget as needed.

Simple to use, clear feedback that avoids the back and forth.

Great bit of kit

Userback easily streamlines client feedback and sign off

Must have for Digital Agencies

Clients love it

Has almost eliminates miscommunication with clients over changes and feedback.   The ability to pull up sessions/feedback visually is priceless.  Ability to at text on the screen is great. 

Userback Reviews

Suggested alternatives

Pros and cons

71 reviews