BOTNATION AI Artificial intelligence (AI)-based chatbot creation platform 0 reviews 1,609 Alternatives to BOTNATION AI
Explore a recommended list of BOTNATION AI alternatives for your business in 2020. Compare alternatives to BOTNATION AI side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Customer service platform for asynchronous messaging
What users mention about Sparkcentral See all reviews I like that it is easy to use, useful when helping customers and there are a lot of good features on it. Help us to understand why we should use Social Media. The functionnalities are very great and new are coming. Very easy to user, good & fast support, nice reporting features.
Ticket management for customer service and support teams
What users mention about ngDesk See all reviews Most of the problems are open for months. The system is down very often and the end customers are complaining all the time. I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product. It's completely free which is amazing and the website says it continues to be free.
Conversational AI platform for lead acquisition
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Sales, marketing, and communication management software
What users mention about Ontraport See all reviews I really like the hands on customer service, we have had multiple "how to" conference calls that were extremely helpful. I also like the easy, clean templates. My favorite thing about this is that you can use this for both lead capture as well as funnels and affiliates. So, the multi functionality of this is great. M happy with it and the clients that are paying and using the tool are happy too. I can see the entire campaign results in only one software, saving a lot of time and effort.
Business management solution for small to large businesses
What users mention about Kartra See all reviews It has drag and drop simplicity and deep funnel complexity. The best thing is the features keep getting better and the community is super supportive. Even with my grumblings above, I am very satisfied with Kartra, especially considering its competition. I truly believe it's the best value with regard to functionality and ease of use, hands down. We needed a good platform to support our e-mail marketing efforts and wanted it simple. Kartra is not only simple but very powerful, and it fit our requirements like a glove.
The engine of growth. An all in one solution for user data.
What users mention about User.com See all reviews User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful. If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns. M a fan -- their WordPress integration is great and is able to pick up on user signups automatically.
Natural language processing powered chatbot + live chat
AI-enabled marketing automation & campaign management system
What users mention about Akero See all reviews Overall Akero is very easy to use, I've had to train a good number of staff to use Akero and it's always been a huge success. Akero is filled with little features like that that just make it great for just about any use case. The new automation features are great to and the platform is constantly evolving, I'd definitely recommend.
Help desk and ticketing solution for customer service
Affordable marketing automation for all business sizes
What users mention about SharpSpring See all reviews We had some issues with setting up users, but support is responsive and eager to help out. Overall good customer support so if we ever do have issues we know that someone is there to resolve it. My experience has been very positive - the support team is great. We have our proactive account manager who we have the option to meet with monthly. It's been a super easy add on to our services since the tool is so robust and we have another revenue opportunity through various ways we can service our clients with the software.
Customer engagement tool for omnichannel communication
AI-based customer service management solution
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews A wonderful support staff and wonderful team to work with to get the most out of this product. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
Marketing, customer service & lead management software
What users mention about Leadoo See all reviews It´s super easy to use and it really increases our leads from websites and makes our marketing money work better. I also like that with Leadoo you can make your banners interactive too. It's super easy to implement and easy to use. It serves for many purposes e.g. like customer service and for lead generation. Fantastic onboarding and usage experience, highly recommended.
Call center software for outbound sales & BPO teams
Ticketing software for effortless customer support
What users mention about HelpDesk See all reviews The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients. The software is very easy for my agents to understand and it is great that they can access it online anywhere. When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list.
Omni-channel customer communication and engagement
Sales is a contact sport. Our Auto Dialer connects you 1st!
Powerful tools and expert guidance to market your business.
What users mention about Constant Contact See all reviews I love the newsletter templates and how simple it is to input my own images and format the perfect newsletters. I also really enjoy the events portion. It's great that we can references back to information, emails, and events from YEARS ago that are saved in the system. It's like our own bookkeeper for keeping track of our work all in once place. For the price, this software is fantastic. There are a few things you can't do without paying more, but overall, they're not needed to still produce great e-mails to send out to customers.
AI-enabled collaboration & communication management solution
What users mention about Orion Voice Platform See all reviews The product is nice looking, the quality of sound is great and the customer service is great. The audio quality is great, the location sharing excellent. The things That I don’t like are all minor, but valid...the software does not work well if you don’t have an iPhone.
Smith.ai Live Chat & AI Chatbot is the superior 24/7 service
What users mention about Smith.ai Chat See all reviews Using website chat is like having someone on staff 24/7. We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response. Great customer service and great free bot. Definitely recommend this chatbot. I like that we receive a transcript of each conversation- this makes requests easy to funnel to the appropriate person within the bar.
Marketing and customer conversation management platform
Conversational AI tool with natural language processing
What users mention about Haptik See all reviews ROI is superb if organization have a long term strategy of digital transformation. Readily available integrations for popular apps like Facebook and Whatsapp. It is customization is very good and they also have the business understanding.
HaloPSA brings everything an MSP needs into one location.
What users mention about HaloPSA See all reviews Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support. We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.
Cloud-based messaging and conversational AI platform
Collaborative inbox for all communication channels.
What users mention about Trengo See all reviews I like the company and it's staff, very smart people with a sense of humor, great to work with. Everthing in one place with an interface that works like a charm and looks good too. The Dutch customer service is excellent, [SENSITIVE CONTENT HIDDEN] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly.
The #1-rated Business Messenger for customer relationships.
What users mention about Intercom See all reviews The setup process is easy and quick, this is a simple and great solution for customer support that is easy to integrate. Good feedback from customers about the user-friendly chat interface. Their knowledge base functionality is great, and the look and feel of it can be customized to best help customers. It has some great features such as the reporting and also saved responses and answers to help streamline communication between agents and customers.
Social media management suite
Self-learning conversational AI for lead nurture on websites
What users mention about Acobot See all reviews I would like to say Aco chat bot is an amazing chatbot, that is easy to use, install, and excellent support. Easy, affordable AI chatbot that is perfectly suited for growing businesses without the ability to hire a round the clock customer service team. It worked more than what we expected. It's ability to select particular product as per user instruction is amazing.
Customizable product support platform
Live chat & in-app messaging for sales & marketing
What users mention about Drift See all reviews Quick signup, great for getting leads. I have not given instant messages on website much importance but when someone recommended it, i was convinced and Am very happy that i got it on my website too. Unable to see how long each conversation is taking for each of my agents to work through. Have had multiple complaints on lag in the chat service loading within our software. We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
Conversational AI platform for eCommerce & retailers
Cloud-based contact center and customer service solution
Social media management for customer service & engagement
Campaign management, email marketing, and lead generation
Conversational AI platform for managing customer queries
Conversational AI platform for businesses of all sizes
Help desk software for managing customer service processes
Cloud-based conversational website interface builder
What users mention about Landbot.io See all reviews The built-in analytics are super useful for analyzing traffic. Customizability is fantastic. The ease of use and short learning curve it takes to get rolling and using the features makes this platform really awesome and fun to use. What I liked the most about the tool is the cost benefit they bring in relation to the quantity of agents / price. In addition to all its ease in all documentation and support.
Artificial Intelligence (AI)-based conversational platform
Conversational AI platform for handling customer queries
Live chat & omni-channel helpdesk software
Collaborative tool for facilities, maintenance and servics
What users mention about Urbest See all reviews As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly.
Customer relationship management solution for SMEs
Cloud-based CRM solution for businesses of all sizes
Conversational AI and live chat platform
Conversational AI for Facebook Messenger
Live dialing and prospect engagement tool for sales teams
Contact center for high volume sales and customer service
Customer Communication Platform to increase your CSAT
Help Desk, ITSM, service, and support management for SMBs
Cloud-based help desk software for customer support teams
What users mention about C-Desk See all reviews We got one of our requirements customized for free. The best part is that the customer service of this company is excellent. C-Desk is very user friendly application with bundles of features. Service Request Management' , 'Survey Forms' and 'Customer Care Portal' are some of the my favorite features. Bad interface, poor concept, unfriendly installation, buggy portal.
Conversational AI platform for businesses
Italian CRM tool to handle customer service operations
Abandonded cart & sales recovery tools for eCommerce sites
Campaign planning and lead acquisition solution
Email marketing automation for eCommerce Stores!
CRM solution for marketing, sales, and service teams
Cloud customer service software to create happy customers
Customer service and order tracking solution for businesses
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
IT service desk and asset management solution
Cloud-based platform to build and deploy AI chatbots
BotXO is a powerful AI Chatbot builder
What users mention about BotXO See all reviews Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. The support I received during the setup is amazing. They are very proactive and fast in replying. It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages.
Artificial Intelligence-based knowledge management solution
Virtual assistant for sales & marketing teams
What users mention about Exceed.ai See all reviews Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed. Saves a huge amount of work by automatically nurturing and qualifying leads using AI. Great customer success team. The Most Powerful Software Currently Available, Great Customer Care.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Live Chat Software and Virtual agent for SMBs
What users mention about HelpOnClick Live Chat Software See all reviews As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. I really appreciate this tool and even more when I see that customers love it too. Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation. We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support. Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Self-service support & customer education platform
What users mention about elevio See all reviews I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob. For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
Premium live chat software
What users mention about HappyFox Chat See all reviews For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price. The best live chat I've used, great features included in the free version. New features have been adding up from recent new updates. It is a very good tool to connect with customers to increase sales.
Multi-channel Customer Communication Platform
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Gladly is a Cloud-based customer service platform
SMS texting and live chat for sales, support & ops teams
What users mention about Avochato See all reviews I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business. The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with. Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Online reputation management
What users mention about BirdEye See all reviews Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms. Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Sales & marketing solution for healthcare professionals
What users mention about Influx MD See all reviews I like the ease and quality of this software and the customer service is great. I appreciate the ease of tracking our new patient's information. The only thing that has been missing for me, so far, is that the software isn't integrated with our Scheduling Software. The Influx program is very easy to use and they have a great support team.
An integrated marketing solution for marketers & agencies
What users mention about ActiveDEMAND See all reviews We have been successful with both of those, and I have been particularly impressed with the quality and flexibility of ActiveDEMAND's support team. I work in venture capital and use ActiveDemand for fund-raising purposes. I found it easy to use, customer service is excellent, and has all of the features that are important to me. ActiveDEMAND is an incredibly flexible solution that can be used in a variety of applications. Their support is top notch and they will help you with anything.
All in one inbound marketing platform
What users mention about HubSpot Marketing Hub See all reviews They have a very easy platform to navigate and great resources to help you create great emails. The email analytics are very simple and straightforward and provide great detailed information. It's a great tool for email automation, building out landing pages, scheduling and monitoring social media posts, and maintaining a blog. On top of that they provide great customer service 24/7. I couldn't believe i was already done when my forms uploaded to my site. I love the tutorials...they not only help me with the software but give me great marketing ideas as well.
Salesforce B2B marketing automation for marketing & sales
What users mention about Pardot See all reviews Perhaps "simplicity" is one way to put a positive spin on this review. For any Marketing Ops professional who wants to build anything above and beyond Pardot's pre-built functionality -- Good luck. Ability to segment your prospects into silos that can help determine which direction will bring the best return on our investment of time. I also like the ability to add photos of our work. Exact Target is one of the most filtered spam filters no so it's almost impossible to get emails sent through to any customers if they have even a shred of spam filtering set up.
Cloud marketing automation platform
What users mention about Act-On See all reviews Their sales department is good at selling this product, the reality is that it's not very good. Act-On is a very good marketing automation software. It helps my organization in selling our products and services through digital platforms like email, facebook, other social media platforms. It's user friendly, has a nice design, and serves the basic purpose of helping you stay in touch with your customers and build a marketing plan for your brand.
Cloud-based SMS and voice messaging solution
Powering online businesses with customized digital solutions
Chatbot building and deployment application for IT teams
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation. I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool. The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.
Easy to use chatbot platform for business
What users mention about ChatBot See all reviews This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself. The perfect assistant for the customer care team. It is a good software to get in as many leads as possible. We use this on our newly launched business website.
Live chat software to manage multiple customer interactions
Lead generation tool for Facebook Messenger Marketing
PHP and MySQL powered live chat software
What users mention about PHP Live! See all reviews I love how many functions it has. It's amazing how robust the software is for the price of the application. The functionality is a plus, the ease of use definitely a triple plus. The support is great always responsive and personable. I love that it has business hours so incase your loved in via the mobil app, it automatically turns off requests after a specified time.
Live chat support & messaging solution
What users mention about tawk.to See all reviews The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers. The interface is easy to navigate and everything is explained on your screen for ease of use and the best part is you get the most important features FOR FREE. I love this software because it's free and allows you to have live chats available for customers. This helps improve sales.
Conversation as a Service (CaaS) live chat software
What users mention about Chat Metrics See all reviews We've had a good experience so far. If you have any specific requirements, the staff are happy to assist. I love that Chatmetrics offers real time help for people who are on our website and answers the users question when they have it. If the user needs more information, an email is sent to us to follow up straight away. The support from Chatmetrics is great too.