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Botsplash Logo

Omnichannel Live and Automated Chat and SMS Platform

Table of Contents

Botsplash - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Botsplash overview

What is Botsplash?

Botsplash is a live and automated chat and SMS platform used to engage with customers across a suite of digital channels. This SaaS based platform offers a collection of notable features including canned messaging capability, scheduled send, spanish translation, document sharing, and more, to increase customer experience and agent lead capture.

Botsplash outbound SMS campaigns see high deliverability rates and spam rates that are a fraction of the industry average. Automated flows assist your agents when collecting information or working with multiple leads at a time and their integration options are endless. The workflow applications already at your business can be easily integrated with Botsplash for a truly unified experience.

Have security concerns? Botsplash has your back! They are SOC 2 Type II compliant and offer safety benefits such as built-in adherence to TCPA restrictions, advanced data encryption, and account level lockdowns.

Starting price

Alternatives

with better value for money


Pros & Cons

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Customer Support

Client Support

Chat Conversations

Alert Volume

Bugs and Issues

Integrations

Botsplash’s user interface

Ease of use rating:

Botsplash pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(3)
3-4(13)
5(39)

What do users say about Botsplash?

In my line of work, communication is key.

Select to learn more


Who uses Botsplash?

Based on 55 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Financial Services
Banking
Consumer Services
Information Technology and Services

Use cases

Customer Engagement
Live Chat
Conversational AI Platform
SMS Marketing

Botsplash's key features

Most critical features, based on insights from Botsplash users:

Communication management
Reporting/Analytics
Customer history

All Botsplash features

Features rating:

2-Way messaging
Access controls/permissions
Activity dashboard
Activity tracking
AI/Machine learning
Alerts/Escalation
Alerts/Notifications
API
Automated responses
Autoresponders
Campaign management
Campaign planning
Campaign scheduling
Canned responses
Chatbot
Chat/Messaging
Chat Transcript
Collaboration tools
Communication management
Configurable workflow
Contact management
CRM
Customer database
Customer history
Customer segmentation
Customer Service Analytics
Customizable branding
Customizable fields
Customizable reports
Customizable templates
Drag & drop
Engagement tracking
Event triggered actions
File sharing
Gamification
Geotargeting
Intent recognition
Interaction tracking
Knowledge base management
Lead capture
Live chat
Mass texting
Message personalization
Mobile access
Monitoring
Multi-Campaign
Multi-Channel communication
Multi-Channel management
Multi-Language
Natural language processing
Natural language search
Offline form
Performance metrics
Pre-Configured bot
Proactive chat
Real-Time analytics
Real-time consumer-facing chat
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Reporting/Analytics
Reporting & statistics
Scheduled messaging
Screen sharing
Search/Filter
Sentiment analysis
Shortcodes
Single sign on
SMS messaging
Social media integration
Support ticket management
Surveys & feedback
Tagging
Third-Party integrations
Transcripts/Chat history
Transfers/Routing
Visual analytics
Widgets
Workflow management

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Botsplash pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Botsplash price and value

Value for money rating:

To see what individual users think of Botsplash's price and value, check out the review snippets below.

“Implementing Botsplash into our daily communication with borrowers has been an absolute game changer.”
LJ

Lindsay J.

Sr Finance Manager

“In my line of work, communication is key.”
BJ

Brian J.

Mortgage Coordinator

Botsplash integrations (16)

Integrations rated by users

We looked at 55 user reviews to identify which products are mentioned as Botsplash integrations and how users feel about them.

Integration rating: 5.0 (2)

Botsplash support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
Email/Help Desk
FAQs/Forum
Phone Support

Training options

Live Online
Documentation
In Person
Videos
Webinars

Botsplash FAQs

Related categories