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JustCall

AI-Powered Customer Communication for Sales & Support Teams

Table of Contents

Is this product right for your business?

Find out with a

JustCall - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

JustCall overview

Based on 224 verified user reviews

What is JustCall?

Reviews for JustCall come from a wide variety of industries, including computer software (9% of reviewers), information technology and services (7%), and financial services (6%). The most frequent use case for JustCall cited by reviewers is customer service (31% of reviewers).

What do users say about JustCall pricing?

Some users say JustCall offers fair pricing and appreciate lower-cost plans for basic needs. Reviewers indicate it is affordable compared to competitors, but some reviewers feel pricing is high for small businesses and extra users. Some users report frustration with unclear billing and required upgrades, which they say reduces value for money.

What are the most popular integrations for JustCall?

The JustCall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.3 out of 5 for its integration with JustCall) and Pipedrive (a CRM product, 4.2).

Starting price

29per user /
per month

Alternatives

with better value for money

Pros & Cons

Features

SMS

Call Recording

Customer Support

Cancel Subscription

Frequent technical glitches

JustCall’s user interface

Ease of use rating:

4.1

(224)

JustCall pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(25)

3-4(90)

5(109)

What do users say about JustCall?

Select to learn more

Who uses JustCall?

Based on 224 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Construction

Real Estate

Accounting

Information Technology and Services

Others

Use cases

Business Phone Systems

VoIP

Call Recording

Call Center

Telephony

JustCall's key features

Most critical features, based on insights from JustCall users:

Computer telephony integration

4.3

(27)

Call monitoring

4.4

(30)

Call center management

4.3

(44)

Interaction tracking

4.0

(7)

Activity dashboard

2.7

(3)

Event triggered actions

4.0

(1)

Automatic call distribution

4.3

(15)

IVR

5.0

(1)

All JustCall features

Features rating:

4.1

(224)

2-Way messaging

4.3

(7)

Access controls/permissions

5.0

(1)

Activity dashboard

2.7

(3)

Alerts/Escalation

3.6

(10)

Alerts/Notifications

4.1

(19)

Answering machine detection

(0)

API

5.0

(2)

Archiving & retention

(0)

Audio/Video recording

(0)

Auto-Dialer

4.2

(10)

Automated attendant

(0)

Automated routing

(0)

Automatic call distribution

4.3

(15)

Automatic outbound dialer

(0)

Automatic transcription

(0)

Blended call center

(0)

Callback scheduling

(0)

Call center management

4.3

(44)

Call conferencing

(0)

Call disposition

4.5

(2)

Caller id

4.7

(6)

Call logging

4.3

(25)

Call monitoring

4.4

(30)

Call queues

(0)

Call recording

4.5

(63)

Call reporting

(0)

Call routing

4.2

(48)

Call scheduling

(0)

Call scoring

(0)

Call screening

(0)

Call scripting

4.0

(3)

Call tracking

1.0

(1)

Call tracking metrics

3.8

(9)

Call transcription

(0)

Call transfer

4.2

(19)

Call whispering

(0)

Campaign analytics

(0)

Campaign management

4.5

(2)

Campaign specific caller id

(0)

Chat/Messaging

(0)

Commenting/Notes

(0)

Computer telephony integration

4.3

(27)

Conferencing

1.0

(1)

Contact database

2.0

(2)

Contact management

3.7

(27)

Conversation intelligence

4.0

(1)

CRM

4.0

(1)

Customizable fields

3.8

(5)

Customizable reports

(0)

Customizable templates

3.3

(8)

Dashboard

(0)

Data import/export

(0)

Data security

(0)

Deal management

(0)

Drip campaigns

(0)

Employee directory

(0)

Event triggered actions

4.0

(1)

Feedback management

4.0

(1)

File sharing

(0)

For cloud phone systems

(0)

FTC compliance

(0)

HIPAA compliant

(0)

Inbound call center

(0)

Integrations management

(0)

Interaction tracking

4.0

(7)

International calling

(0)

IVR

5.0

(1)

Lead management

3.9

(16)

List management

(0)

Manual dialer

(0)

Mass texting

4.3

(20)

Message personalization

4.3

(14)

MMS

3.0

(1)

Mobile access

4.3

(19)

Mobile keywords

(0)

Monitoring

1.0

(1)

Multi-Channel communication

4.2

(17)

Multi-Channel data collection

(0)

Multi-User collaboration

(0)

Natural language processing

(0)

Onboarding

(0)

On-Demand recording

4.0

(2)

Online voice transmission

5.0

(3)

Outbound call center

(0)

PBX

(0)

Performance management

4.0

(7)

Phone Key Input

(0)

Power dialer

(0)

Predictive dialer

5.0

(2)

Process/Workflow automation

(0)

Progressive dialer

5.0

(1)

Queue management

3.6

(9)

Real-Time analytics

(0)

Real-Time chat

(0)

Real-Time monitoring

4.8

(4)

Real-Time reporting

4.1

(11)

Recording

(0)

Reporting/Analytics

3.7

(13)

Reporting & statistics

3.8

(15)

Scheduled messaging

3.8

(13)

Search/Filter

(0)

Sentiment analysis

(0)

SIP trunking

(0)

SMS marketing

(0)

SMS messaging

4.0

(16)

Support ticket management

3.4

(11)

Survey builder

5.0

(1)

Survey/Poll management

3.0

(1)

Template management

4.5

(2)

Templates

(0)

Text to speech

(0)

Third-Party integrations

3.8

(17)

Two-Way audio & video

(0)

Unified communications

(0)

Virtual Call Center

(0)

Voice Customization

(0)

Voice mail

4.3

(26)

Voicemail transcription

3.0

(2)

VoIP

2.0

(3)

VoIP connection

4.3

(24)

Workflow management

4.3

(3)

JustCall alternatives

JustCall

4.1

(224)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.1

Customer Support

4.1

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

LiveAgent

4.7

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

JustCall pricing

Value for money rating:

4.1

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Team

/user

Per month

Features included:

Local number in 70+ countries
Unlimited outbound & Inbound minutes
Unlimited AI transcription minutes
Messaging suite (SMS, MMS & WhatsApp)
AI-powered call summary & transcription
Toll-free numbers
100+ integrations - CRM systems & help desk tools
IVR / Call menus
Call queues
WhatsApp messaging
Team analytics
Team performance analytics & reporting
API access & workflows
AI voice agent (add-on)
AI Review Assist (Add-on)

Pro

/user

Per month

Features included:

All features of Team+
Advanced analytics & reporting
User groups and Roles & Permissions
Sales Dialer - Auto, Predictive & Dynamic Dialers
Bulk SMS & SMS workflows
Live call monitoring (listen, whisper & barge)
Queue callback
Intelligent routing
Salesforce integration

Pro Plus

/user

Per month

Features included:

Everything in Pro &
Multi-channel AI-notetaker
SMS Co-pilot
Coaching comments
Real-time agent assist lite
AI-powered script compliance lite
AI call scoring
Custom & standard moments
Sentiment analysis

Business

No pricing info

Features included:

All features of Pro+
Single Sign-on (SSO)
Notetaker AI package
Custom bundled outbound calling & SMS packages
Dedicated customer success manager
Personalized onboarding support
Premium support
Higher API & Webhook access thresholds

User opinions about JustCall price and value

Value for money rating:

4.1

(224)

To see what individual users think of JustCall's price and value, check out the review snippets below.

“Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests.”

Zachary P.

Associate Director

“We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful.”

Erinn B.

Client Service Specialist II

JustCall integrations (71)

Integrations rated by users

We looked at 224 user reviews to identify which products are mentioned as JustCall integrations and how users feel about them.

HubSpot CRM

Integration rating: 4.3 (22)

“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”

Hervé G.

CEO

Pipedrive

Integration rating: 4.2 (18)

“Phone calls wouldn't sync to deal only the contact which created issues in our system.”

Brian M.

Founder

Zapier

Integration rating: 5.0 (6)

“Automates lead flow and internal processes. We use it to push form submissions into Jobber, trigger follow-ups, and keep everything synced without manual entry. Saves time and prevents missed leads.”

Bruce M.

General Manager

Zoho CRM

Integration rating: 5.0 (5)

“Zoho CRM connects reliably so new or updated records can trigger tasks and emails, which is useful when experimenting with simple CRM workflows”

Kartikeya G.

Property Manager

ActiveCampaign

Integration rating: 4.0 (3)

“Because it allows us to use the "one click joining link" and ensure our data is cohesive”

Zara P.

Marketing Manager

Zoho Desk

Integration rating: 5.0 (3)

“Part of our support desk”

Paul W.

Operations Director

JustCall customer support

What do users say about JustCall customer support?

Customer support rating:

4.1

We analyzed verified user reviews to identify positive and negative aspects of JustCall customer support.

Widespread user sentiment highlights JustCall's support team as highly responsive, available, and effective in resolving issues.

Multiple users appreciate the professionalism, helpfulness, and follow-up provided by customer service agents.

A subset of reviewers note the support team's flexibility and willingness to accommodate special requests or troubleshoot quickly.

A limited number of users report communication challenges due to language barriers and inconsistent support responses.

Support options

24/7 (live rep)

Chat

Knowledge base

Email/help desk

Faqs/forum

Training options

Documentation

Live online

Webinars

To see what individual users say about JustCall's customer support, check out the review snippets below.

“Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc.”

Hamlet J.

CEO

“Was looking for a solution to allow us to reach towards customers from all over Europe.”

Michele F.

Recruitment Success Manager

“I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread).”

Aaron N.

Founder

“Their process was disappointing: we incurred expenses for a service we never received, and, more importantly, they wasted a significant amount of our time without providing any service.”

Drew H.

Partner

JustCall FAQs

Q. What is JustCall used for?

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. Today, 6,000+ businesses worldwide trust JustCall to: ✅ Manage every customer conversation in one place ✅ Automate repetitive tasks and workflows ✅ Get real-time AI insights that make conversations smarter ✅ Provide 24/7 coverage with inbound AI Voice Agents What you get with JustCall: ✅ Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers ✅ Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox ✅ AI features: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent ✅ Integrations & collaboration: 100+ CRM integrations, plus a collaborative team workspace to keep everyone on the same page"

These products have better value for money