daisee - 2026 Pricing, Features, Reviews & Alternatives

Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your customer interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately with software that is incredibly flexible and easy to deploy across any telephony system.

Benefits include:

SUMMARY:

Maximise customer experience and quality assurance

Ensure regulatory compliance

Identify missed commercial opportunities and churn risk

Easily identify poor agent conduct and performance and pinpoint training requirements

Provide valuable insights back to the business directly from the frontline – the true voice-of-the-customer.

DETAILS:

Automated quality assurance coverage across 100% of customer interactions - using an automated, digital Programmable Scorecard.

This replaces the traditional paper scorecard and is pre-trained with standard questions so that customers can get value immediately. Daisee can quickly and at no cost, add any custom questions that may be required.

Provides valuable insights back to the business directly from the frontline – the true voice-of-the-customer - identifying issues that require human intervention to improve customer experience and identify missed commercial opportunities.

Automated high-risk interaction flagging - Daisee automatically flags any interaction that needs review for compliance risk. Integrates with your risk control framework to enable your workflow to ensure regulatory compliance and mitigation of conduct risk and manage performance and pinpoint training requirements.

Team View - Accurately compare agent and team performance with each other and over time within the Programable Scorecard. Track top performing agents and teams and identify training and soft skill development opportunities.

Digitised workflow tool - accessed through the scorecard for easy logging of interactions and provision of feedback and action items to agents and team leaders.

Daisee Essence - automatically derives the reason customers are contacting a business. This provides an instantaneous snapshop of call drivers and insight into evolving call trends enabling decision-makers to proactively understand areas of opportunity and development within the business